CIBTvisas

What CIBTvisas does

CIBTvisas is a global travel visa and passport services platform operating as a subsidiary of CIBT, with its Australian entity legally registered as CIBTvisas Visalink Pty Ltd (ACN 157 868 212) headquartered in Melbourne. The company delivers visa processing services for over 200 countries through a proprietary database that aggregates destination-specific requirements, application forms, and regulatory updates. Its technology stack includes a customer-facing website and online ordering system, document upload portal, real-time order status tracking, an embeddable Travel Visa Widget for partner sites, and a Visa Pre-Check service where human specialists review documents within three hours. The platform extends across 20+ country-specific websites and supports a range of electronic travel authorizations (US ESTA, Australian ETA) alongside value-added products such as Russian and Chinese Business Invitation Letters, Digital Photo Service, and Digital Business Introduction Letters.

The business operates a hybrid go-to-market combining direct-to-consumer online ordering with enterprise and channel partnerships. Customer segments span individual travelers, corporations (via client portal accounts with preferred pricing), travel agencies (over 1,000 partner agencies in Australia), airlines (British Airways and Virgin Atlantic), cruise lines, tour operators, government employees (through the Visalink subsidiary), and foreign embassies outsourcing visa application management. Revenue is generated primarily through per-transaction service fees, pass-through consular/government fees, and premium tiers such as the concierge service and Saudi Arabia Executive Service (starting at $649+GST under multi-year contractual terms). The company has processed travel documentation for over 4 million cumulative travellers and maintains 1,600+ visa professionals globally, with its Australian headquarters at 7/636 St Kilda Road, Melbourne and additional offices in Sydney.

Name

CIBTvisas

Legal name

CIBTvisas Visalink Pty Ltd

Website

https://cibtvisas.com.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

CIBTvisas is a global travel visa and passport services subsidiary of CIBT, processing applications for 200+ countries through a proprietary requirements database, direct-to-consumer website, and distribution partnerships with airlines, travel agencies, and government clients.

Ownership category

akta.pro rank

Product category

Travel Visa Processing Services

NAICS

Other Travel Arrangement and Reservation Services (56159), All Other Travel Arrangement and Reservation Services (561599)

akta.pro primary industry

Visa, Passport & Travel Documentation Support (HSACAKAH)

akta.pro secondary industries

Business Visa Application & Processing Services (THACAKAA), Corporate Visa, Immigration & Compliance Travel Services (THAKACAJ), Visa, Immigration & Documentation Services for Cruise Passengers (THAEAFAH), Travel Document, Visa & Compliance Management (THALAMAM)

Keywords

• Travel visa processing
• Passport services
• Visa application assistance
• Corporate travel visas
• Document services

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Visa Processing Service Fees: CIBTvisas charges service fees for processing travel visa applications on behalf of customers. Fees vary based on destination country, processing speed required, and service level selected. Fees are non-refundable once application is submitted to the issuing authority.
2. Consular/Government Fees: Fees charged by issuing authorities (embassies, consulates) for visa issuance are passed through to customers. These fees are collected by CIBTvisas on behalf of the government and are non-refundable regardless of application outcome.
3. Premium/Concierge Services: Higher-tier personalized services including one-on-one consultations, document review, and expedited processing with dedicated support agents.
4. Document Services: Additional paid services including Digital Photo Service ($47.00+GST), Digital Business Introduction Letters ($17.00+GST), and document copying services.
5. Pre-Check Service: Document verification service with fees of $75.00 for first destination, $35.00 for second destination, and $22.00 for subsequent destinations.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels4 records

Core offering

CIBTvisas provides travel visa and passport processing services for over 200 countries, handling document preparation, application submission, and tracking on behalf of individual travelers, corporations, travel agencies, cruise lines, and government employees. The offering is anchored by a proprietary database of country-specific visa requirements and a network of 1,600+ visa specialists, with expedited processing available in as little as one day.

Product overview

CIBTvisas is a travel visa and passport services company operating as a platform with multiple specialized modules and add-on services. The core offering is travel visa processing for over 200 countries worldwide, supported by a proprietary database of visa requirements. The service portfolio includes specialized modules for US ESTA and Australian ETA electronic authorizations, premium/concierge support tiers, document preparation services (Digital Photo Service, Digital Business Introduction Letter), invitation letter services (Russian and China Business Invitations, Saudi Arabia Translation), document verification (Visa Pre-Check Service), and customer-facing tools (Travel Visa Widget, Visa Quick Check, Order Status Tracking). The company also offers document upload capabilities and a newsletter subscription service. All services are consumer-facing through web and mobile interfaces, with no API access documented.

Differentiator

Problem solved

Functional benefit

Products and services

• Travel Visa Processing Services Core visa processing service enabling individuals and corporations to obtain travel visas for business and tourism purposes across 200+ countries worldwide, utilizing a network of embassies and consulates with same-day submission for applications received by 8:00 am.
• Visa Pre-Check Service Document review service where visa specialists examine scanned documents within three hours to confirm application readiness or identify required corrections before submission. Priced at $75.00+GST for first destination, $35.00+GST for second, $22.00+GST for subsequent destinations.
• Premium / Concierge Service Highest-tier personalized visa support offering dedicated agent assistance, quality checks at every step, and comprehensive document preparation for travelers with urgent or complex visa needs.
• Digital Photo Service Photo upload and certification service ensuring digital passport photos meet consular specifications, priced at $47.00+GST per traveler.
• Digital Business Introduction Letter Digital BCL document generation service with all required travel information for business visa applications, costing $17.00+GST per letter with free edits within 14 days of submission.
• Australian ETA Service Electronic Travel Authority (Subclass 601) processing service for eligible passport holders to travel to Australia for tourism or business purposes, available for instant online approval.
• US ESTA Service Electronic System for Travel Authorization service for Australian citizens traveling to the United States, providing assistance with eligibility checking, application submission, and status notifications.
• Russian Invitation Letters Service for obtaining Russian Business Invitation Letters and Tourist Vouchers/Confirmations required for Russian visa applications, approved by the Ministry of Foreign Affairs.
• China Business Invitation Letter Official Chinese Government Invitation letter service to simplify Chinese visa applications, particularly for multiple entry visa requests enabling 6 or 12 month multiple entry visas.
• Saudi Arabia Invitation Translation English translation service for official Saudi Arabian Arabic-language invitations to assist with completing visa application forms and drafting Australian business letters.
• Saudi Arabia Executive Service Premium Saudi Arabia visa service starting at $649.00+GST, including dedicated agent, appointment booking, digital photo service, and application completion under multi-year contractual agreements.
• Government Travel Services (Visalink) Specialized visa services for Australian government employees traveling for official and diplomatic purposes, including official and diplomatic passport processing and Third Party Note (TPN) issuance, operated through the Visalink subsidiary at gov.visalink.com.au.

Quantifiable outcome

• Same-day visa processing capability - applications received by 8:00 am are submitted to embassies/consulates the same day
• +2 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered key partner and supporting partner.

• British Airwayskey partnerGTM or Marketing PartnerBritish Airways has partnered with CIBTvisas to provide the airline's customers with comprehensive travel document services. Through this partnership, British Airways passengers can take advantage of CIBTvisas's fast and easy services around the world and receive a special 30% off service fees.
• Virgin Atlantic Airlineskey partnerGTM or Marketing PartnerCIBTvisas Inc. and Virgin Atlantic Ltd. announced a strategic relationship to provide the airline's customers with a comprehensive line of travel visa and passport services.
• Amazonsupporting partnerTechnology or IntegrationVietnam visa applications are supported by Amazon's alternate vendor system through an Asana Form integration, allowing customers to initiate visa requests electronically.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• VisaHQ: VisaHQ is a direct-to-consumer and corporate online visa services provider covering 200+ countries, offering expedited processing, document services, and travel visa applications. It directly competes with CIBTvisas's consumer and corporate visa offerings.
• iVisa: iVisa is an online travel visa and passport services company offering eVisa, ETA, and consular visa processing for travelers worldwide. It competes head-to-head with CIBTvisas's digital, consumer-facing visa application business.
• VFS Global: VFS Global is the largest visa outsourcing and consular services company globally, operating visa application centers on behalf of governments and embassies. It directly competes with CIBTvisas in embassy outsourcing, corporate visa services, and traveler-facing visa processing across 150+ countries.
• Travisa: Travisa is a U.S.-based travel visa and passport services provider offering visa processing for individuals and corporations. It is a direct competitor in the consumer/corporate travel visa services market.
• BLS International: BLS International is a major visa outsourcing and citizen services provider operating in 70+ countries, directly competing with CIBTvisas for embassy outsourcing contracts and traveler-facing visa processing. Both companies share the embassy outsourcing + consumer/enterprise visa services model.

Emerging players

• Atlys: Atlys is a digital-first visa and travel documentation startup offering an app-based visa application experience for travelers. It is an emerging player competing with CIBTvisas in the consumer/DTC visa services segment with a more modern technology stack.
• Sherpa: Sherpa is a travel documentation and visa requirement platform providing eVisa/ETA processing and travel authorization services. It competes with CIBTvisas in the digital visa and travel documentation space, particularly for eVisa and ETA offerings.

Others

• Newland Chase: Newland Chase is the global immigration services arm of CIBT/CIBTvisas, providing corporate immigration, work permits, and global mobility services. It is an adjacent offering within the same parent company, complementary rather than directly competitive.

Regional players

• Gerimedica: Regional visa and travel documentation services providers in Australia serve as comparable peers in the same geographic market for Australian outbound travel visas, with similar product offerings but smaller scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CIBTGlobal
• Facebookfacebook.com/CIBT-1549291535285735
• LinkedInlinkedin.com/company/cibtvisas

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CIBTvisas