Citadel Care Centre

What Citadel Care Centre does

Citadel Care Centre is a private long-term care facility located at 25 Erin Ridge Road in St. Albert, Alberta, Canada, operating 121 rooms (113 private and 8 semi-private) in a high-acuity setting designed for seniors requiring 24/7 skilled nursing, rehabilitation, medication management, and palliative care. The facility is part of the Qualicare family of healthcare services and serves elderly residents with complex medical needs through an interdisciplinary team including physicians, RNs, LPNs, Health Care Aides, Occupational Therapists, a Dietitian, social workers, and recreation staff. Accommodation rates are set by Alberta Health at $81.60/day for private rooms with private bathrooms and $70.60/day for private rooms with shared bathrooms or semi-private rooms, with enhanced services (podiatry, hairdressing, personal laundry, specialty equipment) available for additional fees.

The facility's revenue model is heavily anchored to provincial government funding, with Alberta Health Services providing 77.4% of total funding through the continuing care placement system, supplemented by resident accommodation charges (22.3%), donations (0.1%), and other sources (0.2%). Cost allocation shows 74.2% directed to staffing wages and benefits, with smaller allocations to nursing supplies (7.0%), building maintenance (5.2%), food costs (4.8%), and laundry/housekeeping (0.9%). The business model is constrained by government rate-setting but benefits from regulatory barriers to entry and demonstrated surge capacity (over 130 temporary beds arranged through AHS during a neighboring fire evacuation).

Citadel Care Centre earned CARF International's highest 3-year accreditation in May 2025, meeting over 1,800 international best-practice standards. Admissions occur through AHS case-manager referrals or direct family inquiries via phone, email, walk-in tours, and fax, with the Director of Care/Site Manager handling family engagement. Marketing is primarily organic through the company website, earned media (Assisted Living Magazine recognition), and parent-company recruitment channels, with no disclosed technology platform, AI/ML capabilities, or proprietary software systems underpinning operations.

Name

Citadel Care Centre

Legal name

Citadel Care Centre

Website

https://citadelcarecentre.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Citadel Care Centre is a private 121-room long-term care facility in St. Albert, Alberta, providing 24/7 skilled nursing, rehabilitation, and palliative care to high-acuity seniors, funded primarily by Alberta Health Services and operating under the Qualicare parent company.

Ownership category

akta.pro rank

Product category

Long-Term Care / Continuing Care Services

NAICS

Continuing Care Retirement Communities (623311), Nursing Care Facilities (Skilled Nursing Facilities) (62311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Single-Site CCRCs (HLADAEAE)

akta.pro secondary industry

Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB)

Keywords

• Long-term care services
• Seniors nursing care
• Continuing care facility
• Rehabilitation therapy services
• Palliative care services

Headquarters

HQ city

St. Albert

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales

Revenue model

1. Government Funding: Primary revenue stream from Alberta Health Services covering 77.4% of funding. This is a provincial government healthcare funding model for continuing care facilities.
2. Resident Charges: Accommodation charges to residents comprising 22.3% of total revenue. Rates are set by Alberta Health and vary based on room type (private or semi-private).
3. Donations: Charitable donations from families and community members, representing 0.1% of total funding.
4. Enhanced Services: Additional fees charged for optional services not covered in base accommodation rates, including podiatry care, personal laundry services, hairdressing, and specialty equipment such as wheelchairs and Broda Chairs.
5. Other Sources: Miscellaneous revenue from grants and other sources, accounting for 0.2% of total funding.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Citadel Care Centre operates a 121-room long-term residential care facility in St. Albert, Alberta, delivering 24/7 skilled nursing, medication management, rehabilitation therapy, meal preparation, recreational programming, and palliative care to seniors with high-acuity medical needs. Accommodations are provided in private and semi-private rooms at rates set by Alberta Health, with optional add-on services (podiatry, hairdressing, personal laundry, specialty equipment) billed separately. The core product is government-funded continuing care combined with regulated per-diem resident charges.

Product overview

Citadel Care Centre offers a single unified long-term care service for seniors in St. Albert, Alberta. The core offering comprises residential accommodation (private and semi-private rooms) combined with comprehensive care services including 24/7 skilled nursing, rehabilitation (occupational and physical therapy), meal preparation, medication management, recreational therapy, and palliative care. The facility operates as a high-acuity setting with an interdisciplinary team approach. Additional fee-based services include personal laundry, hairdressing, podiatry care, and specialty equipment rental. Accommodations consist of 113 private rooms and 8 semi-private rooms, with rates set by Alberta Health.

Differentiator

Problem solved

Functional benefit

Products and services

• Long-Term Care Services Compassionate and personalized long-term residential care for seniors, providing 24/7 skilled nursing care, medication monitoring, and end-of-life care in a home-like environment, primarily funded through Alberta Health Services.
• Rehabilitation Services Occupational therapy and rehabilitation services for residents, including mobility support, wheelchair fitting, and physical therapy to address residents' mobility issues.
• Meal Preparation Services Nutritious meals and snacks prepared onsite by qualified staff, with accommodation for special diets (vegetarian, gluten-free, texture-modified meals) reviewed by a registered dietitian.
• Recreational Therapy Therapeutic activities including painting, games, musical entertainment, pet therapy, and social events designed to enhance residents' quality of life and personal interests.
• Medication Supply and Monitoring Medication prescribed by physicians supplied through a pharmacy service provider, with ongoing medical professional monitoring and oversight to ensure residents' wellbeing.
• Palliative Care End-of-life care focused on keeping residents comfortable, with dedicated palliative rooms offered to residents in semi-private rooms for added privacy during final stages of life.
• Podiatry Care Foot care services provided by podiatry professionals for residents, available for an additional fee beyond the base accommodation rate.
• Hairdressing Services Onsite hairdressing services available to residents for an additional fee beyond the base accommodation rate.
• Personal Laundry Services Onsite personal laundry services performed by facility staff for an additional charge, with clothing labelled and returned within 48 hours.
• Specialty Equipment Rental Wheelchairs, Broda Chairs, and specialty equipment available for rent to residents at an additional cost beyond the base accommodation rate.

Quantifiable outcome

• CARF International 3-year accreditation meeting over 1,800 international best practice standards
• +1 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Alberta Health ServicescoreOthersPrimary funding partner providing 77.4% of facility funding. Coordinates continuing care placement, sets accommodation rates, and regulates continuing care services in Alberta. Also collaborated during emergency evacuation to arrange over 130 temporary beds.
• Qualicare (Parent Company)coreStrategic or Co-development PartnerParent company of Citadel Care Centre. Operates multiple continuing care facilities across Canada. Utilizes Indeed.com for recruitment and provides corporate oversight and support to Citadel operations.
• SyscominorOthersFood delivery supplier providing food products that are prepared onsite by qualified kitchen staff.
• Rogers CableminorOthersCable television and phone service provider for residents. Rogers handles installation and billing directly with residents. Maintenance staff assist during weekday installation hours.
• Sturgeon HospitalminorOthersNearby hospital within walking distance, providing complementary healthcare services within the seniors' village theme of the facility's location.

Scale indicators4 records

Recent moves2 records

Expansion highlights4 records

Direct peers

• AgeCare: Western Canadian senior care operator with significant Alberta LTC and supportive living portfolio. Directly comparable to Citadel on Alberta-based LTC operations, AHS continuing care contracts, and high-acuity resident mix; operates at meaningfully larger scale.
• Qualicare: Qualicare is the parent company and operating umbrella for Citadel Care Centre, running multiple continuing care facilities across Canada. Directly comparable on care model, Alberta operations, AHS funding reliance, and senior care positioning; Citadel is effectively a single asset within Qualicare's portfolio.
• Verve Senior Living: Canadian operator of retirement and long-term care communities. Comparable to Citadel on resident demographic, regulated care delivery, and service bundling (accommodation, meals, care), though with a geographic mix that is weighted outside Alberta.
• All Seniors Care Living Centres: Family-owned Canadian operator of retirement residences and long-term care homes across multiple provinces. Closely comparable to Citadel on full-service senior care model, government-funded resident base, and continuum of care offerings.

Broad incumbents

• Revera Inc. One of Canada's largest senior care operators, offering long-term care, retirement living, and home health across multiple provinces. Directly comparable to Citadel on LTC service model, government-funded resident base, and interdisciplinary care delivery, but at much larger national scale.
• Extendicare: Major Canadian provider of long-term care and senior living with a significant footprint in Alberta, operating both regulated LTC beds and retirement communities. Comparable to Citadel on LTC core service, AHS-funded resident mix, and provincial regulatory environment, though with national scale and a dual Canada/US footprint.
• Chartwell Retirement Residences: One of Canada's largest owners/operators of retirement residences with a growing LTC platform. Overlaps with Citadel on senior housing, assisted living, and LTC services for the elderly, though Chartwell's primary focus is independent/supportive retirement rather than high-acuity LTC.
• Sienna Senior Living: Canadian operator of retirement residences and long-term care communities, with significant operations in Ontario and Western Canada. Comparable to Citadel on continuum-of-care model, regulated LTC service line, and government contract revenue mix, though at substantially larger scale.

Others

• Alberta Health Services Continuing Care (system): AHS is Citadel's primary funder and referral source (77.4% of revenue), setting rates and conducting resident placement. Not a competitor but the most consequential counterparty for Citadel's revenue model, and a key operational partner during emergency events.

Emerging players

• Comfort Keepers (Alberta franchise): Home care and personal support provider serving seniors in Alberta, including non-medical daily living assistance. Provides an alternative channel for families that delays or substitutes for facility-based LTC; relevant peer for understanding substitution risk against Citadel's high-acuity positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/citadel-care-centre

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citadel Care Centre