Citizens Advice Derbyshire Districts

What Citizens Advice Derbyshire Districts does

Citizens Advice Derbyshire Districts is a local charity (legal name: Derbyshire Districts Citizens Advice Bureau) founded in 1939 that delivers free, confidential, independent, and impartial advice to residents across five Derbyshire local authority areas: Amber Valley, Chesterfield, Derbyshire Dales, Erewash, and High Peak. The organisation is a Company Limited by Guarantee (No. 4429840), registered charity (No. 1094369), and is authorised and regulated by the Financial Conduct Authority (FRN 617583) and the Information Commissioner's Office (Z824238X). Its registered office is at 26 Spring Gardens, Buxton SK17 6DE.

The service is delivered through a multi-channel model: a telephone Adviceline (0808 278 7954), six physical offices offering appointments and drop-in sessions, a Webchat service, an outreach programme at GP surgeries, libraries, and Children's Centres, and 24/7 online self-help resources. The product portfolio includes Adviceline, Face-to-Face Advice, Webchat, Money Advice (debt), Help to Claim (Universal Credit), Consumer Service, Energy Advice, Young People, Over 65s, Deaf/Hard of Hearing access (with Relay UK and BSL support via the British Deaf Association), and Hate Crime reporting. In 2025/26 the charity helped 22,577 people and dealt with 152,004 issues, generating £36.8m in financial outcomes for clients.

The revenue model is grant and donation funded rather than commercial. Services are free at point of use. Income is sourced from the five constituent local authorities, charitable trusts, and public donations via platforms such as Easyfundraising and Localgiving. The organisation is a member of the National Citizens Advice Association and partners with central government (DWP), Macmillan Cancer Support, Aston University, Stop Hate UK, and the British Deaf Association to deliver specialised services. The core technology stack is non-proprietary and limited to standard web integrations (Google Analytics, Google Maps) and social media plugins, with no disclosed AI/ML automation in the advice workflow.

Name

Citizens Advice Derbyshire Districts

Legal name

Derbyshire Districts Citizens Advice Bureau

Website

https://citizensadvicederbyshiredistricts.org.uk

Company type

Private

Founded year

1939

Operating status

Operating

Headcount range

11–50 employees

Short description

Citizens Advice Derbyshire Districts is a Buxton-based local charity, founded in 1939, providing free, impartial, FCA-regulated advice on benefits, debt, housing, employment, and consumer issues across five Derbyshire local authority areas via Adviceline, six offices, webchat, and community outreach.

Ownership category

akta.pro rank

Headquarters

HQ city

Buxton

HQ country

United Kingdom

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Charitable funding and donations: As a registered charity (No: 1094369), the organization relies on funding from various sources including local authorities, trusts, and charitable donations. Services are provided free to all users.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Citizens Advice Derbyshire Districts is a local charity that delivers free, confidential, impartial, and independent advice services across five Derbyshire local authority areas (Amber Valley, Chesterfield, Derbyshire Dales, Erewash, High Peak). Core services cover benefits, housing, employment, consumer issues, debt, relationships, and energy costs, delivered via a telephone Adviceline, six face-to-face offices, a webchat service, community outreach, and 24/7 online self-help resources.

Product overview

Citizens Advice Derbyshire Districts is a local charity providing free, impartial, independent, and confidential advice services across five Derbyshire local authority areas. The organization operates a multi-channel service model combining telephone Adviceline, face-to-face appointments, webchat, and online self-help resources. Key specialized services include Money Advice for debt management, Help to Claim for Universal Credit applications, Energy Advice, Consumer Service, and targeted support for young people, over-65s, and deaf/hard of hearing individuals. Additional services include hate crime reporting, with accessibility features including Relay UK and British Sign Language support.

Differentiator

Problem solved

Functional benefit

Products and services

• Adviceline Telephone-based advice service providing free, confidential, impartial guidance on various issues for residents of Derbyshire districts.
• Face-to-Face Advice In-person advice sessions available at offices across six Derbyshire locations plus community outreach locations, with appointments and drop-in sessions.
• Webchat Online chat service for money/debt, Universal Credit, consumer service, and general enquiries, available Monday to Friday at varying hours by topic.
• Money Advice Debt advice service assisting with court forms, council tax arrears, rent arrears, mortgage problems, energy arrears, non-priority debts, and debt solutions including bankruptcy, DRO, and debt management plans.
• Help to Claim National Citizens Advice service helping with Universal Credit claims from initial application through to first full payment, available via phone, webchat, and face-to-face.
• Consumer Service Advice service for consumer issues, helping people understand their rights when unhappy with a purchased service or product.
• Energy Advice Energy-related advice covering usage and bills, energy grants, priority service registers, money-saving tips, low carbon technology access, and supplier disputes.
• Young People Service Tailored advice for young people covering student finances, housing, family issues, financial capability, debt, and discrimination support.
• Over 65s Advice Phone or home visit advice service for over-65s covering Attendance Allowance, Carer's Allowance, scams, energy/heating, and Pension Credit applications.
• Deaf/Hard of Hearing Access Specialist advice services for deaf or hearing-impaired individuals including Relay UK support, British Sign Language Video Relay Service, and monthly Chesterfield drop-in with BSL interpreters from the British Deaf Association.
• Hate Crime Reporting Registered reporting centre for hate crimes and hate incidents; staff provide advice and guide victims through the reporting process.
• Self-Help Online Advice Free online advice and self-help resources available 24/7 covering benefits, consumer issues, debt and money, family, health, housing, immigration, law, and work topics.

Quantifiable outcome

• Helped 22,577 people and dealt with 152,004 issues in 2025/26
• +1 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• British Deaf AssociationcoreStrategic or Co-development PartnerPartnership to provide advice services for deaf and hard of hearing people in Derbyshire. BSL interpreters from the British Deaf Association support monthly drop-in services at Chesterfield office.
• National Citizens AdvicecoreStrategic or Co-development PartnerPart of the national network of Citizens Advice across England and Wales. Governed by memorandum and articles of association and by a board of trustees.
• Aston UniversityminorStrategic or Co-development PartnerPartnership to create educational video about how a cold and damp home can affect health, with BSL version provided by British Deaf Association.
• Stop Hate UKminorGTM or Marketing PartnerAlternative reporting option for hate crimes - clients can report to Stop Hate UK via their website or 24-hour freephone helpline.
• EasyfundraisingminorGTM or Marketing PartnerOnline donation platform enabling supporters to raise free donations through everyday online shopping with over 5,098 retailers.
• LocalgivingminorGTM or Marketing PartnerOnline donation platform for the charity to receive donations.
• Local AuthoritiescoreStrategic or Co-development PartnerOperates across five Local Authority areas: Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak. Receives funding from local authorities.
• Macmillan Cancer SupportminorStrategic or Co-development PartnerPartnership providing Generalist Adviser service for Macmillan Money and More project supporting people affected by cancer with money advice.
• Department for Work and PensionscoreStrategic or Co-development PartnerDWP provides BSL videos to help people understand benefits including Universal Credit. Citizens Advice provides Help to Claim service for Universal Credit applications.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Age UK: National charity providing advice and support services targeted at older people. Comparable on the 'Over 65s' advice service line (Attendance Allowance, Carer's Allowance, Pension Credit) that Citizens Advice Derbyshire Districts explicitly offers.
• Citizens Advice Birmingham: Local Citizens Advice bureau serving the Birmingham area with the same multi-channel advice model. Directly comparable in mission, funding structure (local authority grants), and service portfolio including debt, benefits, and consumer advice.
• Turn2us: UK charity helping people in financial hardship access welfare benefits, grants, and charitable funds. Overlaps with the Help to Claim / Universal Credit and benefits advice services that Citizens Advice Derbyshire Districts delivers via its DWP partnership.
• StepChange Debt Charity: UK national debt advice charity providing free debt counseling, Debt Management Plans, DROs, and bankruptcy advice. Directly comparable on the debt advice service line that Citizens Advice Derbyshire Districts delivers under FCA authorization (FRN 617583).
• Christians Against Poverty (CAP): UK charity offering free debt counseling, money coaching, and benefits advice through a network of local centres. Comparable in providing free, FCA-regulated debt and benefits advice at a local delivery level to clients in financial hardship.
• Shelter: UK national charity providing housing advice, legal support, and homelessness services. Overlaps with Citizens Advice Derbyshire Districts on the housing advice component and shares the free-advice, FCA-adjacent regulatory profile, but specializes more narrowly in housing.
• Citizens Advice Manchester: Another local Citizens Advice bureau delivering free, multi-channel advice on benefits, debt, housing, and employment within a defined local authority footprint. Closely comparable as a peer local Citizens Advice charity offering the same service mix under the same national brand.
• Citizens Advice Gateshead: Another local Citizens Advice bureau with the same free, multi-channel advice delivery model. Directly comparable as a like-for-like local charity within the national Citizens Advice network.

Broad incumbents

• Money Advice Trust: UK charity that operates National Debtline and Business Debtline and provides money advice training and tools to the advice sector. Comparable as a sector-wide money advice infrastructure provider that Citizens Advice Derbyshire Districts' Money Advice service overlaps with.
• Citizens Advice (National): The national umbrella body for the Citizens Advice network across England and Wales. Directly comparable as the parent association that Citizens Advice Derbyshire Districts is a member of, with overlapping advice services, brand identity, and shared content/research infrastructure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/citizens-advice-derbyshire-districts

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Advice Derbyshire Districts