Citizens Advice LeicesterShire

What Citizens Advice LeicesterShire does

Citizens Advice LeicesterShire (legal entity: LeicesterShire Citizens Advice Bureau; Charity number 1135081; Company Limited by Guarantee registration 07186736) is an independent local charity and a regional member of the national Citizens Advice network. It provides free, impartial, and confidential advice on benefits, debt, housing, employment, family matters, immigration, discrimination, and consumer rights to residents of Leicester and Leicestershire. The charity is authorised and regulated by the Financial Conduct Authority (FRN: 617648) and operates through a multi-channel model combining a freephone Adviceline, face-to-face appointments at multiple branch and outreach venues, email support, and online self-help, with website content translatable into over 100 languages.

Name

Citizens Advice LeicesterShire

Legal name

LeicesterShire Citizens Advice Bureau

Website

https://citizensadviceleicestershire.org

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Citizens Advice LeicesterShire is a UK-registered charity providing free, confidential advice on debt, benefits, housing, and employment to residents of Leicester and Leicestershire, with a Workplace Support division offering paid HR and leadership training services to employers.

Ownership category

akta.pro rank

Product category

Community Advisory Services

NAICS

Human Rights Organizations (813311)

SIC

Services-Social Services (8300), Services-Legal Services (8111), Services-Management Consulting Services (8742)

akta.pro primary industry

Legal Aid & Client Advocacy Services (BPAGAEAM)

Keywords

• Free legal advice
• Debt counselling services
• Welfare benefits advice
• Community mediation services
• Workplace training programmes

Headquarters

HQ city

Bingham

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Charitable funding and grants: Funded by local authorities including Hinckley & Bosworth Borough Council, North West Leicestershire District Council, Leicestershire County Council, Leicester City Council, Harborough District Council, Blaby District Council; also funded by Macmillan Cancer Support, Money Advice Service, Independent Age, and Citizens Advice national.
2. Workplace support services: HR support and leadership training services sold to employers; Leadership in Practice programme priced at £2,000 per delegate for external organisations.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Citizens Advice LeicesterShire is an independent local charity that delivers free, impartial, confidential advice to residents of Leicester and Leicestershire on benefits, debt, housing, employment, family matters, immigration, discrimination and consumer issues through telephone, face-to-face, outreach and online channels. It complements this consumer-facing free advice with paid workplace support services for employers — including HR advisory, workplace mediation, conflict resolution training and the eight-month Leadership in Practice development programme — sold directly to organisations in the region.

Product overview

Citizens Advice LeicesterShire is a charity providing free, impartial advice services across Leicester and Leicestershire. The organisation operates a multi-service model combining generalist advice (covering benefits, debt, housing, employment, family, immigration, and consumer issues) with specialist services including dedicated debt advice, Help to Claim (Universal Credit support), Leicestershire Energy Support, Boosting Advice for over 65s, and EMSTN advice for sickle cell and thalassaemia patients. The organisation has expanded into workplace support through its WERK division, offering HR support, workplace mediation, conflict resolution training, and the CIPD-nominated Leadership in Practice programme. Additional services include community mediation, Multiply budgeting advice, and the Switch & Save energy roadshow outreach programme.

Differentiator

Problem solved

Functional benefit

Brands

• Boosting Advice: A project delivered by Citizens Advice LeicesterShire for people aged 65 and over who live in Leicester City, providing free, confidential generalist advice and social welfare benefits support.
• WERK
• Leadership in Practice
• Leicestershire Energy Support
• EMSTN Advice
• Help to Claim
• Multiply

Products and services

• General Advice Services
• Specialist Debt Advice
• Help to Claim
• Leicestershire Energy Support
• Boosting Advice for 65s+
• EMSTN Advice
• WERK Workplace Support
• Leadership in Practice
• Community and Housing Mediation
• Workplace Mediation & Conflict Resolution Training
• HR Support for Employers
• Multiply Budgeting Advice
• Switch & Save Roadshow

Quantifiable outcome

• Helped 31,715 local people solve problems (2022-23)
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

18 partnerships are on record, tiered core and minor.

• Lawson West SolicitorscoreStrategic or Co-development PartnerNew partnership announced April 2026 to provide high-quality HR policies as part of Citizens Advice LeicesterShire's expanding employer support service. Lawson West provides employment law expertise to complement workplace support offerings.
• University of Leicester School of BusinesscoreStrategic or Co-development PartnerHost venue for HR in Action LIVE events; collaboration on HR and employment issues events; business school collaboration on research
• HSBC UKcoreGTM or Marketing PartnerEvent sponsor for HR in Action LIVE networking events; SME Business Banking team participation in events
• Hinckley & Bosworth Borough CouncilcoreOthersFunder of Citizens Advice LeicesterShire services
• North West Leicestershire District CouncilcoreOthersFunder of Citizens Advice LeicesterShire services
• Leicestershire County CouncilcoreOthersFunder of Citizens Advice LeicesterShire services
• Leicester City CouncilcoreOthersFunder of Citizens Advice LeicesterShire services
• Harborough District CouncilcoreOthersFunder of Citizens Advice LeicesterShire services
• Blaby District CouncilcoreOthersFunder of Citizens Advice LeicesterShire services; provided funding for weekly room at Blaby Civic Centre
• Macmillan Cancer SupportminorOthersFunder supporting advice services for cancer patients and their families
• Money Advice ServiceminorOthersFunder of money advice services
• Independent AgeminorOthersFunder supporting older people's advice services
• Citizens Advice (National)coreStrategic or Co-development PartnerPart of the national Citizens Advice network; provides brand, standards, resources, and national campaigns
• Energy Saving TrustcoreOthersProvided £164,919 funding for Leicestershire Energy Advice Service for two years
• East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire)minorOthersMember of East Midlands Chamber
• EMSTN (Education, Migration, Skills, Training Network)minorOthersPartnership for sickle cell and thalassaemia advice services
• De Montfort UniversityminorStrategic or Co-development PartnerPartnership on 'A Picture of Poverty in Leicester' research project bringing together diverse voices to discuss poverty
• FreevaminorOthersLocal domestic violence support organisation in Leicester and Leicestershire; Citizens Advice refers clients to Freeva

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Law Centres Network: Federation of local Law Centres providing free legal advice and casework on social welfare issues. Comparable because Citizens Advice LeicesterShire performs similar advocacy and casework (benefits appeals, discrimination, employment) under publicly funded, free-to-client delivery.
• National Energy Action (NEA): UK charity tackling fuel poverty and providing energy-advice services. Comparable because Citizens Advice LeicesterShire runs the Leicestershire Energy Support service funded by Energy Saving Trust (£164,919) addressing the same fuel-poor client segment.
• Age UK: UK charity supporting older people with benefits, housing and welfare advice. Comparable because Citizens Advice LeicesterShire runs the 'Boosting Advice for 65s+' service funded by the same population-focused public-sector grant streams and addressing the same advice needs.
• Money Advice Trust: Charity that delivers debt advice through partner organisations and trains advisers. Comparable because Citizens Advice LeicesterShire is a delivery partner for Money Advice Service-funded money advice, operating in the same training-and-delivery ecosystem.
• Christians Against Poverty (CAP): Charity providing free debt advice, money coaching and related welfare support via local church-based centres. Comparable because it overlaps directly with Citizens Advice LeicesterShire's debt, budgeting (Multiply) and benefits advice offerings under a free-to-client, grant-funded model.
• StepChange Debt Charity: National debt-advice charity offering specialist debt management plans and creditor negotiation. Comparable because Citizens Advice LeicesterShire runs a specialist debt advice service that delivered £1.33M of debt write-offs in 2023/24, using a similar FCA-regulated, free-to-client model.
• Independent Age: Charity providing free, impartial advice on pensions, benefits and care for older people. Comparable because Citizens Advice LeicesterShire receives Independent Age funding and runs parallel older-persons benefits and welfare-rights advice under a similar grant-funded model.
• Shelter: UK-wide charity delivering housing advice and homelessness prevention. Comparable because housing is one of Citizens Advice LeicesterShire's core advice categories, and both rely on local-authority grant funding and volunteer-driven advice delivery.
• Turn2us: National charity helping people access welfare benefits and grants through online tools and grants search. Comparable because Citizens Advice LeicesterShire's Help to Claim (Universal Credit), debt and benefits services overlap directly with Turn2us's benefits-advice and income-maximisation mission.

Broad incumbents

• Citizens Advice (national): National umbrella body that sets standards and provides branding to Citizens Advice LeicesterShire. Comparable because it delivers and coordinates the same categories of free advice (debt, benefits, housing, employment) and operates the same brand/quality framework.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CitALeics
• YouTubeyoutube.com/watch?v=cJ8ptW_y1mw
• Facebookfacebook.com/CitALeics
• LinkedInlinkedin.com/company/leicestershire-citizens-advice-bureau
• Instagraminstagram.com/citizensadviceleicestershire

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Advice LeicesterShire