City Heart Medical

What City Heart Medical does

City Heart Medical is a family-oriented general practice operating from a single clinic at 2/23 Denham Street in Rockhampton, Queensland, Australia. Established in 1959 and operated under the Ausdocs Holdings Group parent, it is a private billing practice serving patients across all age groups in the Central Queensland region. The clinical team comprises 9 doctors with diverse specialisations (including CASA Designated Aviation Medical Examiner status, diving medicine, skin cancer surgery, sleep apnoea, diabetes, women's health and paediatrics), supported by registered and enrolled nurses, a practice manager and nine reception/support staff. Services span general health consultations, skin cancer management with in-house surgery, immunisations, chronic disease management plans, mental health care plans, sleep apnoea testing, diagnostic services (ECG, spirometry, audiometry), minor surgery, occupational/aviation/diving medicals, home visits and after-hours emergency care for existing patients via Hillcrest Hospital Outpatients.

The practice runs a fully computerised clinical workflow with integrations to Hotdoc for 24/7 online appointment booking, Medicare for electronic claiming with rebates paid to patients' nominated bank accounts, My Health Record for shared digital health records, and the Translating & Interpreting Service and National Relay Service for accessibility. Revenue is generated on a pay-as-you-go basis through three primary streams: consultation fees collected on the day of service (with concession discounts and merchant surcharges from March 2024), procedure and treatment fees for services such as minor surgery and skin cancer management, and after-hours emergency consultations priced at A$350 pre-11pm and A$400 post-11pm with partial Medicare rebates. Distribution is direct-to-consumer and entirely local, with patients self-selecting through the Hotdoc platform, phone booking or walk-in, supported by RACGP accreditation and a reciprocal inpatient relationship with Hillcrest Hospital and Mater Hospital.

Name

City Heart Medical

Legal name

City Heart Medical

Website

https://cityheartmedical.com.au

Company type

Private

Founded year

1959

Operating status

Operating

Headcount range

1–10 employees

Short description

City Heart Medical is a privately billed family general practice in Rockhampton, Queensland, serving patients of all ages with comprehensive GP services, skin cancer surgery, aviation/diving medicals, sleep apnoea care and chronic disease management, operating as part of Ausdocs Holdings Group.

Ownership category

akta.pro rank

Product category

General Practice / Family Medicine

NAICS

Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Ambulatory Cardiology Diagnostic & Procedure Centers (Non-hospital-based) (HLAFABAK)

akta.pro secondary industry

Cardiac Diagnostic Centers (Echo/Stress Testing/Holter) (HLAFAKAE)

Keywords

• General practice services
• Family medical care
• Skin cancer management
• Chronic disease management
• Occupational health assessments

Headquarters

HQ city

Rockhampton

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Consultation Fees: Private billing practice where payment is required on the day of consultation. Fees vary based on consultation nature, length, and procedures performed. Concession card discounts available. Medicare claims submitted electronically with refund going to patient's nominated bank account.
2. After-Hours Medical Services: After-hours emergency consultations for existing patients at $350 before 11pm and $400 after 11pm, with partial Medicare rebates of $142.20 and $167.55 respectively.
3. Procedure and Treatment Fees: Fees for minor surgery, skin cancer management, immunisations, and other procedures performed at the practice.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

City Heart Medical is a family general practice providing comprehensive GP services for patients of all ages in Rockhampton, Queensland. The practice delivers consultations, skin cancer screening and surgery, chronic disease management, immunisations, travel medicine, women's/men's/children's health, aviation and diving medicals, sleep apnoea testing, in-practice diagnostics (ECG, spirometry, audiometry), minor surgery, after-hours care, and home visits. It operates as a single-location private billing medical centre that is part of Ausdocs Holdings Group.

Product overview

City Heart Medical is a family medical practice established in 1959, providing comprehensive general practice services for all ages. The practice operates as a single-location medical centre with a full range of GP services delivered by multiple doctors and nursing staff. Services include general health consultations, skin cancer management, women's and men's health, children's health, immunisations, travel medicine, chronic disease management, mental health care, sleep apnoea testing, diagnostic services (ECG, spirometry, audiometry), minor surgery, and after-hours care. The practice is part of Ausdocs Holdings Group and maintains accreditation with the Royal Australian College of General Practitioners. Online appointment booking is available through HotDoc integration.

Differentiator

Problem solved

Functional benefit

Products and services

• General Practice Consultations Comprehensive general health consultations for patients of all ages, including diagnosis, treatment, and ongoing health management, delivered by appointment at the Rockhampton clinic.
• Skin Cancer Management and Surgery Complete skin cancer screening, management, and surgical treatment including skin grafts and skin flap surgery performed in the practice.
• Aviation Medicals (CASA) Aviation medical examinations conducted by a CASA Designated Aviation Medical Examiner for pilot licensing and certification.
• Diving Medicals Medical examinations for diving certification and underwater activities, conducted at the practice.
• Sleep Apnoea Testing and Management Diagnosis and treatment services for snoring and obstructive sleep apnoea, provided through a dedicated Sleep Apnoea Clinic at the practice.
• Chronic Disease Management Plans Structured care plans for managing long-term health conditions including diabetes, cardiovascular disease, and asthma.
• Mental Health Care Plans Mental health assessment and management plans with counselling services for patients requiring psychological support.
• Immunisation Services Comprehensive immunisation services including childhood immunisations, travel immunisations, influenza vaccinations, and pneumococcal immunisations.
• Travel Medicine Pre-travel consultations including immunisation advice and supply of travel immunisations for overseas travellers.
• Minor Surgery Surgical procedures performed in the practice including skin procedures, skin grafts, skin flap surgery, and other minor operations.
• After Hours Medical Care After-hours medical service for existing patients, provided through Hillcrest Hospital Outpatients Department for urgent but non-life-threatening matters at $350 before 11pm and $400 after 11pm.
• Home Visits Doctor visits available for regular patients unable to attend the surgery, at the doctor's discretion and following discussion with the doctor.
• Home Medication Reviews Medication management reviews conducted in patients' homes to ensure safe and effective medication use.
• In-Practice Diagnostic Services In-practice diagnostic testing including ECG, spirometry, audiometry, with pathology and radiology referrals as needed.
• Women's Health Services Specialised healthcare services for women including reproductive health, family planning, contraception advice, and routine gynaecological care.
• Men's Health Services Health services focused on conditions and concerns specific to male patients, including health assessments and cardiovascular risk management.
• Children's Health Services Healthcare for young people and children including childhood immunisations and paediatric care.
• Occupational Health Services Workplace health services including medical reports and assessments for occupational purposes.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Ausdocs Holdings GroupcoreOthersCity Heart Medical is proudly part of Ausdocs Holdings Group, a parent company providing support and infrastructure for the medical practice network.
• HotdoccoreChannel Partner/ Reseller/ DistributorHotdoc is an online appointment booking platform that enables patients to book appointments with City Heart Medical doctors 24/7 from any device.
• Hillcrest HospitalminorStrategic or Co-development PartnerCity Heart Medical provides after-hours care for existing patients through Hillcrest Hospital Outpatients Department, with after-hours calls directed to 4932 1112. Practice also admits patients to Hillcrest Hospital.
• Mater HospitalminorStrategic or Co-development PartnerCity Heart Medical admits patients to Mater Hospital for inpatient care when required, alongside Hillcrest Hospital.
• Translating & Interpreting Service (TIS)minorOthers24-hour interpreter service available for patients with language barriers, operated by the national TIS service at 131 450.
• Royal Australian College of General PractitionerscoreOthersAccredited teaching practice for RACGP, may have University of Queensland training registrars or medical students present during consultations.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Sonic HealthPlus: Primary care / occupational health arm of Sonic Healthcare, operating GP and occupational-medicine clinics across Australia. Comparable occupational-medicine services (including diving/aviation-style assessments) make it a relevant incumbent peer.
• Ramsay Health Care: Australia's largest private hospital operator with growing primary-care exposure (Ramsay Connect) adjacent to inpatient services. City Heart's inpatient referral partnerships with Hillcrest and Mater sit in similar territory to Ramsay's integrated-care thesis.
• Better Medical: One of Australia's largest GP practice consolidators, acquiring regional and suburban clinics and operating them under a shared management platform. A likely consolidator/buyer profile for Ausdocs Holdings-style practices.
• ForHealth Group: Major Australian operator of GP-led medical centres, with both bulk-billing and private-billing models. Larger scale and broader geographic footprint make it a relevant incumbent comparator for regional GP valuations.
• IPN Medical Centres: Sub-brand of Healius, IPN operates one of Australia's largest networks of GP centres — broadly overlapping service mix but at substantially greater scale and geographic reach than City Heart Medical.

Direct peers

• Ochre Health: Australian operator of multi-doctor GP practices serving regional and rural communities, with comparable scope (chronic disease management, skin cancer, occupational health). Same regional-care thesis as City Heart Medical in Central Queensland.
• Family Doctor Group: Australian network of multi-doctor family medical centres with comparable service lines including chronic disease management, immunisations, skin checks and minor procedures. Operates similar-sized clinics to City Heart Medical under a shared brand.
• SmartClinics: Queensland-headquartered GP clinic chain with multi-doctor practices offering family medicine, skin cancer services, chronic disease management, and occupational health — directly overlapping City Heart's mix. Comparable scale and regional Australian focus make it the closest direct peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/city-heart-medical

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City Heart Medical