De Connectie
De Connectie is a Dutch non-profit municipal shared services organization, owned by the Municipality of Arnhem, that delivers ICT, HR/payroll, facility management, tax collection, and base registration services to the municipalities of Arnhem, Renkum, and Rheden — serving over 230,000 residents via ~430 employees under multi-year commissioned agreements.
- Company typePrivate
- Founded-
- HeadquartersArnhem, Netherlands
- Headcount251–500
- GTM typeB2B
- OfferingServices
What De Connectie does
De Connectie is a Dutch municipal shared services organization operating as a non-profit entity within the Municipality of Arnhem, delivering back-office business operations on behalf of the municipalities of Arnhem, Renkum, and Rheden. The organization is structured around four operational departments plus a staff Bedrijfsbureau, employing approximately 430 people who serve a population of more than 230,000 residents. Services are commissioned through multi-year service agreements (DVO) governed by a shared Product & Service Catalog (PDC) with defined performance indicators. The entity's stated mission is to enable partner municipalities to focus fully on their primary tasks of serving residents, businesses, and tourists by absorbing all bedrijfsvoering functions.
The service portfolio spans seven core domains: ICT (application management, infrastructure, ICT-Regie governance, project management using Thinking Portfolio); Administratie & Beheer including HR/payroll administration for nearly 3,000 employees and procurement/tendering; Belastingen & Basisregistraties covering municipal taxation (OZB, tourist tax, parking tax) and legal base registrations (BAG, BGT, BRK-PB, WOZ); Documentaire Informatie Voorziening (DIV) for digital and analog archive management; Facilitaire Zaken (facility management); Frontoffice (multi-channel service desk); and Management Support. Technology infrastructure is operated across two datacenters with workloads progressively migrating to Microsoft cloud, supported by a 24/7 network monitoring capability and a dedicated CISO function. Service delivery is enabled through TOPdesk Self Service Portal, i-Navigator for information management, OpenTunnel ESB for integrations, and Zivver for secure communications.
Revenue is generated through commissioned service contracts rather than commercial sales. Beyond the three founding municipalities, De Connectie provides services to Rozendaal, Historisch Gelders Archief, MGR-SD-CG-RBL (truancy bureau), Vervoersorganisatie Regio Arnhem en Nijmegen (DRAN, an 18-municipality transport consortium), Havenbedrijf Arnhem, and Omgevingsdienst Regio Arnhem (ODRA). The organization coordinates with the Nationaal Cyber Security Centrum (NCSC) for vulnerability disclosure. It is owned and controlled by the public sector — Gemeente Arnhem is the parent entity — with no private shareholders, no funding rounds, and no equity instruments. As a government entity, it is not an investable target in the conventional PE/VC sense but functions as a structurally efficient shared services construct for sub-scale Dutch municipalities.
De Connectie firmographics
Firmographics- Name
- De Connectie
- Legal name
- De Connectie
- Website
- https://connectie.nl
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- De Connectie is a Dutch non-profit municipal shared services organization, owned by the Municipality of Arnhem, that delivers ICT, HR/payroll, facility management, tax collection, and base registration services to the municipalities of Arnhem, Renkum, and Rheden — serving over 230,000 residents via ~430 employees under multi-year commissioned agreements.
- Ownership category
- akta.pro rank
De Connectie industry classification
Industry- Product category
- Municipal Shared Services
- NAICS
- Business Service Centers (56143), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Facilities Support Services (5612)
- SIC
- Services-Facilities Support Management Services (8744), Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)
- akta.pro secondary industries
- Service Desk & Help Desk Services (BPAEAJAA), Helpdesk & End-User Support Services (BPAEABAB), Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG)
Keywords
Where De Connectie is headquartered
LocationHeadquarters
- HQ city
- Arnhem
- HQ country
- Netherlands
- HQ region
- Europe
Offices4 records
Markets served
De Connectie business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales
Revenue model
- Municipal Shared Services Revenue: De Connectie operates as an output-driven, commissioned execution organization. Revenue is generated through service agreements (DVO) with partner municipalities including Arnhem, Renkum, Rheden, and others. Services are delivered based on a pre-agreed product and service catalog (PDC) with defined performance indicators. Billing is structured through service contracts rather than per-transaction. Central coordination on procurement does not lead to centralization of budgets — budget holders remain responsible for actual purchasing. The organization focuses on harmonizing and digitizing products and services to reduce costs for partner municipalities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Municipal Service Contracts (DVO-based) |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
De Connectie product offering
Product offeringCore offering
De Connectie is a municipal shared services organization that delivers bedrijfsvoering (business operations) on behalf of the municipalities of Arnhem, Renkum, and Rheden, plus additional public clients. Its service portfolio spans ICT infrastructure and cloud services, personnel and payroll administration, procurement and tendering, finance and control, documentary information management, facility management, front office service desk, management support, CISO advisory, municipal taxation, and base registrations (BAG, BGT, BRK-PB, WOZ). Services are delivered through multi-year service agreements (DVO) governed by a pre-agreed product and service catalog (PDC) with performance indicators, executed by approximately 430 staff across four departments plus a Bedrijfsbureau.
Product overview
De Connectie is a shared service organization providing municipal business operations services to partner municipalities Arnhem, Renkum, and Rheden. The offering consists of multiple integrated service modules: ICT services (application management, infrastructure, governance, project management), Administration & Procurement (personnel/payroll, procurement, insurance), Document Management (DIV), Facilities & Front Office, Management Support, Finance & Control, and Tax & Base Registrations. De Connectie operates approximately 430 employees across four departments, delivering services to over 230,000 residents through a product and service catalog (PDC) agreed with municipalities, governed by service level agreements (DVO). The organization functions as a partnership between the three municipalities, with ICT services moving toward cloud solutions using Microsoft infrastructure.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Nearly 3,000 employees receive their salary through De Connectie on the 20th of each month.
- +2 more outcomes
Companies that use De Connectie
Customer profileNamed customers9 records
Segments2 records
Ideal customer profiles2 records
De Connectie technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
De Connectie partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered supporting and core.
- Nationaal Cyber Security Centrum (NCSC)supportingDe Connectie works with NCSC for vulnerabilities found in government systems or systems with vital functions. If vulnerabilities are found in third-party government or vital-function systems, NCSC is contacted as an intermediary to achieve a joint resolution.
- MicrosoftcoreCloud solutions are powered by Microsoft infrastructure, which handles daily system management. De Connectie's management focus shifts from system management to security and effective configuration of these systems.
- Microsoft Azure/Cloud InfrastructurecoreDe Connectie leverages Microsoft cloud infrastructure for its cloud solutions. Microsoft handles daily management of systems, shifting De Connectie's focus to security and effective system configuration.
Scale indicators6 records
Recent moves1 record
Expansion highlights4 records
De Connectie competitors and assessment
Company assessmentOthers
- Dimpact: Cooperative of Dutch municipalities (including Arnhem) focused on joint digital innovation and shared IT platforms for the public sector. While not a direct operating peer, Dimpact shapes the same municipal digital ecosystem De Connectie serves and competes for influence on shared technology decisions.
- ICTU: Dutch government organization providing ICT execution and program management for large-scale public-sector digital programs. While operating at national program level rather than regional shared services, ICTU is a comparable public-sector ICT execution model and potential ecosystem partner for De Connectie.
- VNG Realisatie: Execution organization of the Association of Netherlands Municipalities (VNG), supporting Dutch municipalities with shared programs, knowledge, and operational tooling (including common municipal ICT standards). Adjacent ecosystem participant that sets the standards De Connectie's services must align with.
Direct peers
- PinkRoccade Local Government: One of the largest IT vendors to Dutch municipalities, providing software, cloud, and managed services for tax collection, base registrations (BAG/WOZ), social domain, and municipal operations. Closely comparable to De Connectie in serving the same municipal back-office domain but with a private-sector commercial model and national reach.
- Logius: Dutch government organization under the Ministry of the Interior providing shared digital infrastructure (DigiD, MijnOverheid, basisregistraties, e-Overheid) for the entire public sector. Comparable to De Connectie as a public-sector shared digital services provider, but operating at national rather than regional scale.
- Werkorganisatie HLTsamen: Joint operational organization for the municipalities of Hillegom, Lisse, and Teylingen, providing shared services including ICT, HR, finance, facility management, and document management. Same inter-municipal shared services model as De Connectie, serving three municipalities in the South Holland region.
- Centric: Major Dutch IT services company providing software, cloud hosting, and managed IT services to municipalities, healthcare, and public-sector organizations. Overlaps directly with De Connectie's IT infrastructure, application management, and service desk offerings, and competes for the same municipal ICT outsourcing contracts.
- BEL Combinatie: Inter-municipal collaborative organization for the municipalities of Buren, Culemborg, and West Betuwe, providing shared services in IT, HR/payroll, finance, tax collection, and facility management. Highly comparable to De Connectie's shared services model, scope of services, and three-municipality structure in a different Dutch region.
- SSC DeSom: Shared service center for the municipalities of Smallingerland, Opsterland, and Bergen (Friesland), providing IT, HR/payroll, finance, procurement, and facility services. Closely comparable organizational model to De Connectie — inter-municipal shared service organization delivering the same back-office functions — making it one of the most direct structural peers.
- SSC ICT Haarlemmermeer: Shared ICT service center serving multiple municipalities in the Haarlemmermeer region with IT infrastructure, service desk, and application management. Direct comparable to De Connectie's ICT arm — providing managed IT services and service desk to municipal partners on a shared-services basis.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
De Connectie social profiles
Digital presenceDe Connectie financial estimates
Financial estimateRevenue estimate
Valuation estimate
De Connectie leadership team
Management profileNumber of profiles
Profiles18 records
De Connectie funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
De Connectie M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about De Connectie
What does De Connectie do?
De Connectie is a municipal shared services organization that delivers bedrijfsvoering (business operations) on behalf of the municipalities of Arnhem, Renkum, and Rheden, plus additional public clients. Its service portfolio spans ICT infrastructure and cloud services, personnel and payroll administration, procurement and tendering, finance and control, documentary information management, facility management, front office service desk, management support, CISO advisory, municipal taxation, and base registrations (BAG, BGT, BRK-PB, WOZ). Services are delivered through multi-year service agreements (DVO) governed by a pre-agreed product and service catalog (PDC) with performance indicators, executed by approximately 430 staff across four departments plus a Bedrijfsbureau.
Is De Connectie a public or private company?
De Connectie is a private company. It is classified as state government owned and is currently operating.
When was De Connectie founded?
De Connectie was founded in -1. It employs 251 to 500 people.
Where is De Connectie based?
De Connectie is headquartered in Arnhem, Netherlands, in the Europe region.
How does De Connectie make money?
One revenue line is on record: municipal Shared Services Revenue.
Who are De Connectie's main competitors?
Others on record are Dimpact, ICTU and VNG Realisatie. Direct peers are PinkRoccade Local Government, Logius, Werkorganisatie HLTsamen, Centric, BEL Combinatie, SSC DeSom and SSC ICT Haarlemmermeer.
Does De Connectie have an API?
No public API is recorded for De Connectie.
What industry is De Connectie in?
De Connectie's product category is Municipal Shared Services. Its primary akta.pro industry code is BPAEAIAA, Managed Workplace Services (DaaS/Workplace-as-a-Service), with a secondary code of BPAEAJAA, Service Desk & Help Desk Services. Its NAICS code is 56143 and its SIC code is 8744.