Windsor Family Health Team

What Windsor Family Health Team does

Windsor Family Health Team (WFHT) is a not-for-profit primary healthcare organization operating in Windsor, Ontario, delivering interdisciplinary team-based care to residents of Windsor-Essex County. It runs two distinct programs from co-located suites at 2475 McDougall Street: the Family Practice Program, which provides primary care through family physicians and nurse practitioners across the lifespan, and the Team Care Centre, which offers referral-based allied-health services for individuals aged 16 and older with mild-to-moderate mental health, addictions, and complex healthcare needs. The clinical portfolio spans 18+ sub-programs including mental health care, addictions support, lung health and smoking cessation, chronic-disease management, MINT Memory Clinic services, oral health education, heart health, musculoskeletal health, lower-limb wound prevention, and the Ontario Structured Psychotherapy (OSP) program.

The technology stack is anchored by the Ocean by CognisantMD platform for online appointment booking and eReferrals, with integrations into Ontario's major EMR systems (Telus PS Suite, QHR Accuro, Oscar) and calendar sync (Google, iCal, Outlook 365/Live). Clinical operations are delivered by an interprofessional team of family physicians, nurse practitioners, registered nurses, registered practical nurses, social workers, registered psychotherapists, registered dietitians, respiratory therapists, a kinesiologist, a dental hygienist, a pharmacist, and chiropractors. The organization operates under the WHO-aligned Model of Health and Wellbeing framework (adopted 2014), holds MINT Memory Clinic national certification, and acts as an Ontario Structured Psychotherapy service-delivery site in the West Region.

WFHT is funded principally by the Ontario Ministry of Health and Long-Term Care, with most services covered under OHIP for eligible residents. Supplementary revenue comes from program-specific grants (e.g., CAD $564,000 in 2024 from Green Shield Canada and Windsor Essex Community Foundation for oral health and One Team Recovery) and patient fees for uninsured services. Patient acquisition flows through Ontario's Health Care Connect program, immediate-family enrollment of existing patients' relatives, and provider referrals. The organization is governed by a nine-member Board of Directors and led by Executive Director Margo Reilly.

Name

Windsor Family Health Team

Legal name

Windsor Family Health Team

Website

https://windsorfht.ca

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

Windsor Family Health Team is a not-for-profit, government-funded primary healthcare organization in Windsor, Ontario, delivering interdisciplinary team-based care across the lifespan via its Family Practice Program and a referral-based Team Care Centre, serving residents of Windsor-Essex County.

Ownership category

akta.pro rank

Product category

Primary Healthcare Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Offices of Other Health Practitioners (6213)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Value-Based Primary Care Organizations (Risk-Bearing) (HLAFAGAF)

Keywords

• Primary healthcare services
• Interprofessional team-based care
• Mental health support
• Chronic disease management
• Addictions and recovery programs

Headquarters

HQ city

Windsor

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Ontario Health Insurance Plan (OHIP): Primary revenue from government-funded healthcare services covered under Ontario's public health insurance. Most services including Memory Clinic, primary care, mental health care are fully covered by OHIP for eligible Ontario residents.
2. Ministry of Health and Long-Term Care Funding: Funded by Ministry of Health and Long-Term Care through the Windsor Family Health Team for Team Care Centre services. Additional funding from government sources for specific programs.
3. Uninsured Services: Services not covered by OHIP require patient payment. Fee schedule available for services such as certain administrative tasks, cosmetic procedures, and services not medically necessary.
4. External Foundation Funding: Oral Health Education Program funded by Windsor Essex Community Foundation and Green Shield Canada. One Team Recovery funded by Ministry of Health and Windsor-Essex Community Foundation.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Windsor Family Health Team delivers primary healthcare and allied health services through two core programs: the Family Practice Program (family physicians, nurse practitioners, and allied health care for individuals and families across their lifespan) and the Team Care Centre (interdisciplinary team-based care for individuals 16+ with mild-to-moderate mental health, addictions, and complex health care needs, accessed by referral). Services span diagnosis, treatment, illness prevention, health education, specialist referrals, chronic disease management, mental health support, addictions counselling, and allied health programs including memory, lung, heart, oral, musculoskeletal, and lower-limb wound care.

Product overview

Windsor Family Health Team operates as a primary health care organization offering two core programs: the Family Practice Program and the Team Care Centre. The Family Practice Program provides primary care services through family physicians and nurse practitioners, while the Team Care Centre delivers interdisciplinary team-based care for individuals 16+ with mental health, addictions, and complex health needs. The portfolio includes specialized sub-products such as Mental Health Care, Addictions Support with the One Team Recovery Substance Use Program, Best Care Lung Health Programs, Chronic Conditions & Allied Health services, Low Back Pain Rapid Assessment Centre, Lower Limb Wound Prevention and Treatment Clinic, Musculoskeletal Health, Ontario Structured Psychotherapy Program, and Oral Health Education. Additional support services include Heart Health, Memory Clinic, Health Promotion, Preventative Care and Cancer Screening, Dietitian/Nutrition, and Counselling/Therapy. All services are by appointment only and funded by the Ministry of Health and Long-Term Care through the Government of Ontario.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Time-limited individual nutrition counselling to enrolled patients 18+
• +3 more outcomes

Named customers2 records

Segments8 records

Ideal customer profiles5 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature3 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Windsor Regional HospitalcoreStrategic or Co-development PartnerFormal partnership for comprehensive healthcare services. WRH refers appropriate patients from acute care or Mental Health Assessment Unit to Team Care Centre for transitional support. WRH provides emergency services and is a key referral source.
• Windsor Essex Ontario Health TeamcoreStrategic or Co-development PartnerOntario Health Team partnership for coordinated health system transformation and integrated care delivery in the Windsor-Essex region.
• Family Services Windsor EssexcoreStrategic or Co-development PartnerPartner in Ontario Structured Psychotherapy (OSP) program delivery in West Region. Provides counselling services in collaboration with Team Care Centre mental health programs.
• Windsor Essex Community Health CentrecoreStrategic or Co-development PartnerFormal arrangement for services beyond WFHT staff offerings. Partnership in One Team Recovery substance use program and foot care services. Lower Limb Wound Prevention program acknowledgment.
• Essex County Nurse Practitioner Led CliniccoreStrategic or Co-development PartnerPartner in One Team Recovery substance use program providing co-ed group recovery services and dedicated 2SLGBTQIA+ programming. Collaborative program delivery.
• Association of Family Health Teams of Ontario (AFHTO)minorOthersProud member and affiliate of professional association supporting family health teams in Ontario.
• Alliance for Healthier CommunitiesminorOthersProud member and affiliate. Fully embraced and endorsed the Alliance's Health Equity Charter, committing to health equity principles.
• Ontario Hospital AssociationminorOthersProud member and affiliate of provincial hospital association.
• Asthma Research Group Windsor-EssexcoreStrategic or Co-development PartnerPartnership for Heart Health/A-Fib program monitoring and atrial fibrillation care in partnership with Asthma Research Group Windsor-Essex.
• Asthma Research Group - Certified Respiratory EducatorscoreStrategic or Co-development PartnerBest Care Lung Health Program delivered in partnership with Asthma Research Group's team of Certified Respiratory Educators working with primary care providers.
• MINT Memory CliniccoreStrategic or Co-development PartnerTrained by and part of national MINT Memory Clinic primary care collaboration. Provides early diagnosis, treatment and education for dementia and memory disorders.
• Windsor Pride CommunitycoreStrategic or Co-development PartnerPartnership for 2SLGBTQIA+ One Team Recovery program, providing dedicated outpatient substance use care for the 2SLGBTQIA+ community.
• Ontario Structured Psychotherapy (OSP) West RegioncoreStrategic or Co-development PartnerPartner and service delivery site of OSP in province's West Region. Provides free evidence-based psychotherapy for individuals 18+ with depression, anxiety and related concerns.
• Ontario HealthcoreStrategic or Co-development PartnerDr. Lyndsay Orr from Ontario Health serves as Lead, Integrated Care; involved in Lower Limb Preservation Strategy education session.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Hamilton Family Health Team: Ontario Family Health Team with a similar interprofessional primary care model serving a comparable urban population, offering mental health, chronic disease management, and allied health programs funded by the Ministry of Health.
• Kitchener-Waterloo Family Health Team: Southwestern Ontario FHT operating a multi-disciplinary team-based primary care model with similar Ministry of Health funding structure, allied health integration, and patient roster approach.
• Guelph Family Health Team: Ontario FHT delivering interprofessional primary care including mental health, chronic disease management, and health promotion under the same Ministry-funded Family Health Team framework.
• Centretown Community Health Centre: Ottawa-based Community Health Centre operating a non-profit interprofessional primary care model similar to WFHT, with salaried physicians, allied health, mental health, and community programming for an urban population.
• Windsor Essex Community Health Centre: Co-located Windsor-Essex primary care organization with overlapping patient population, comparable interprofessional team model, and joint programming with WFHT (e.g., One Team Recovery, foot care).
• Thames Valley Family Health Team: Southwestern Ontario FHT serving the London region with a comparable Ministry-funded team-based primary care model including mental health, chronic disease, and specialist referral pathways.

Regional players

• REACH Community Health Centre: Vancouver-based interprofessional community health centre offering primary care, mental health, and addictions services under a publicly funded model analogous to Ontario FHTs, but operating in British Columbia.

Broad incumbents

• Oak Street Health: US value-based primary care organization focused on Medicare-eligible seniors, operating an integrated care model with embedded specialists and chronic disease management comparable to WFHT's senior-focused Memory Clinic and Heart Health programs.
• One Medical: Tech-enabled multi-specialty primary care provider combining family medicine, mental health, and chronic care under one digital platform with online booking — comparable service breadth to WFHT but at much larger scale and with for-profit economics.

Others

• CognisantMD: Vendor of the Ocean Online Booking and eReferral platform used by WFHT for patient scheduling and provider referrals — adjacent infrastructure partner rather than a competitor, but a relevant ecosystem peer given its deep integration into WFHT's patient access flow.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/WindsorFHT
• Xx.com/teamcentre

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Windsor Family Health Team