DaftareShoma | دفتر شما

What DaftareShoma | دفتر شما does

DaftareShoma (legal entity عزم‌داده پردازان / Ezam Dade Pardazan, registration number 224398) is a Tehran-headquartered, privately held provider of virtual office and cloud-telephony services to Iranian small and medium businesses, startups, and professional services firms. Founded in 2007 and providing uninterrupted virtual office services since Iranian calendar year 1392 (2013/2014), it claims to be the first knowledge-based company (دانش‌بنیان) certified in Iran's virtual office sector. Its customer base spans 'thousands of Iranian businesses' across marketing, events, financial information services, publishing, IT, photography retail, and e-commerce.

Its product portfolio comprises nine offerings: IVR Phone, Virtual Secretary (remote human operator), Cloud Phone (internet-independent), Call Center (with queue analytics), Internet Fax, Outgoing Call, Virtual PBX, In Contact (call-routing continuity), and Vanity Round Numbers. The underlying architecture transmits voice calls over traditional Tehran fixed-line telephone numbers (area codes 021-2, 021-7, 021-9) while managing all PBX configuration — extensions, queues, IVR, voicemail, call recording, webhook-based CRM integration — through an online portal at portal.daftareshoma.com. The internet-independent design is positioned as the core technical differentiator versus VoIP-only competitors. The company supports up to 32 concurrent calls and offers tiered subscription pricing in Iranian Toman, plus a 15-day free trial and a reseller program.

DaftareShoma generates revenue through recurring subscriptions billed monthly, quarterly, semi-annually, or annually, with annual discounts of up to 12%. Pricing ranges from a 706,000-Toman/month Base plan (100 minutes) up to a 5,947,000-Toman/month Organizational D plan (10,000 minutes), plus separate Virtual Secretary packages (1.528M–15.318M Toman/month on 6-month contracts) and bespoke high-volume custom packages. Distribution combines a self-serve product-led growth motion through the online portal, inside sales via direct phone and Bale messenger, and a reseller/partner program. Marketing is content-led via blog, email newsletter, and broad social-media presence on Instagram, Telegram, Twitter/X, LinkedIn, Aparat, and YouTube, supplemented by earned media in outlets including Fars, IRNA, Mehr, and Eghtesad News. As of the source data, no external institutional investors, funding rounds, M&A activity, or leadership changes are disclosed; the firm operates with 65 employees.

Name

DaftareShoma | دفتر شما

Legal name

عزم‌داده پردازان (Ezam Dade Pardazan)

Website

https://daftareshoma.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

DaftareShoma is a Tehran-based virtual office and cloud-telephony provider offering Tehran fixed-line numbers, IVR, virtual secretary, call center, and internet fax services to Iranian SMBs, startups, and professional services firms on a tiered subscription basis.

Ownership category

akta.pro rank

Product category

Cloud Telephony / Virtual Office Communications

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Telephone Answering Services (561421), Telephone Call Centers (56142)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

Keywords

• Cloud telephone services
• Virtual office solutions
• IVR phone systems
• Virtual PBX platforms
• Remote receptionist services

Headquarters

HQ city

Tehran

HQ country

Iran

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Subscription-based virtual office services: Recurring monthly/quarterly/semi-annual/annual subscription fees for cloud phone, IVR, virtual secretary, internet fax, and outbound calling services. Packages are tiered by monthly minutes and bundled features. Annual plans receive up to 12% discount; semi-annual plans receive approximately 5% discount.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

DaftareShoma provides a subscription-based virtual office communications platform that gives Iranian SMBs, startups, and freelancers a permanent Tehran fixed-line business phone number with IVR menus, cloud PBX, virtual secretary, internet fax, outgoing call, and call center capabilities. Calls are transmitted over traditional telephone lines rather than internet (VoIP), while all configuration and management is performed through an online portal, eliminating the need for a physical office, PBX hardware, or in-house receptionist.

Product overview

DaftareShoma (دفتر شما) operates as a virtual office and cloud telecommunications platform offering a comprehensive suite of business communication services. The core product portfolio includes: IVR Phone (تلفن گویا) for automated call routing and management, Virtual Secretary (منشی مجازی) for professional remote receptionist services, Cloud Phone (تلفن ابری) for internet-independent voice communication, Call Center (مرکز تماس) for queue management and analytics, Internet Fax (فکس اینترنتی) for digital fax transmission, Outgoing Call (تماس خروجی) for outbound business calling, and Virtual PBX (سانترال مجازی) as a complete cloud-based telephone central system. Supporting add-ons include In Contact (درتماس) for call routing and Vanity Numbers (شماره رند) for premium business numbers. The company positions itself as Iran's first knowledge-based company in the virtual office space, providing services since 2013 without requiring physical office space or hardware investments.

Differentiator

Problem solved

Functional benefit

Products and services

• IVR Phone (تلفن گویا) An interactive voice response (IVR) call management system that replaces traditional PBX hardware, providing Tehran fixed-line phone numbers with prefixes 2, 7, and 9, supporting up to 32 concurrent calls, unlimited internal transfers, internet fax, scheduling, nested multi-level menus, and call recording. Designed for Iranian SMBs, professional services, and distributed teams that need automated call routing without on-site equipment.
• Virtual Secretary (منشی مجازی) A remote human-operator answering service where trained virtual secretaries answer business calls according to client-defined instructions, make outbound calls, transfer calls, register phone orders, and book appointment reservations on the client's behalf. Targeted at SMBs, professional service firms, and customer-facing organizations needing reliable call coverage without an in-house receptionist.
• Cloud Phone (تلفن ابری) Cloud-based telephone service that operates without internet dependency: voice is transmitted over traditional telephone lines while call management and configuration are performed through the online portal. Provides a permanent Tehran fixed-line number and is suitable for any Iranian business that wants stable call quality regardless of broadband reliability.
• Call Center (مرکز تماس) A cloud-based call center solution built on the DaftareShoma platform, delivering queue call reports, customer behavior analytics, peak call time tracking, and team performance monitoring. Targeted at Iranian customer-facing organizations that need visibility into service quality and operational SLAs without on-premise call center infrastructure.
• Internet Fax (فکس اینترنتی) An internet-based fax service for sending and receiving faxes through the DaftareShoma online portal, eliminating the need for a physical fax machine. Targeted at Iranian businesses that still need fax workflows (legal, contracts, government forms) without dedicated fax hardware.
• Outgoing Call (تماس خروجی) Outbound calling service that allows businesses to make calls to customers and contacts from their virtual DaftareShoma number, supporting sales calls, appointment confirmations, and customer outreach without a separate telephony setup. Targeted at SMBs and sales teams in Iran.
• Virtual PBX / Virtual Central (سانترال مجازی) A complete virtual telephone central (PBX) system that requires no on-premise hardware or software installation, providing all PBX features including call queuing, voicemail, call transfer, extensions, scheduling, and IVR in under 5 minutes through a self-service portal. Targeted at Iranian SMBs and organizations that want full PBX functionality via subscription without capital expenditure.

Quantifiable outcome

• Setup in under 5 minutes without physical office, hardware, or technician
• +4 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Scale indicators2 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• RingCentral: Global cloud PBX and UCaaS provider offering cloud phone, IVR, call center, and business messaging — directly comparable product suite to DaftareShoma's IVR, Cloud Phone, Virtual Secretary, and Call Center offerings, although operating globally rather than domestically.
• 8x8: Enterprise cloud communications platform offering cloud PBX, contact center, and UCaaS — directly comparable to DaftareShoma's Virtual PBX and Call Center solutions across similar SMB/mid-market segments.
• Ooma: Cloud-based VoIP and PBX service targeting small businesses with virtual receptionist, IVR, and call center features — closely comparable SMB focus to DaftareShoma.
• GoTo Connect: Cloud PBX and contact center solution for SMBs and mid-market — comparable bundled offering with IVR, virtual receptionist, and call management features.
• Nextiva: Cloud-based business communications platform providing VoIP, IVR, call center, and CRM integrations — closely comparable to DaftareShoma's bundled PBX/IVR/secretary offering for SMBs.
• 3CX: Software-based PBX and UCaaS provider with IVR, call queues, and CRM integrations — comparable architecture to DaftareShoma's Virtual PBX with online self-management portal.
• Vonage: Cloud communications provider offering VoIP, unified communications, and contact center solutions — closely aligned product category with DaftareShoma's virtual telephony stack.

Broad incumbents

• Avaya: Legacy incumbent in enterprise PBX and contact center solutions — broad incumbent alternative to cloud-only peers, representing the traditional on-premise system that DaftareShoma's Virtual PBX explicitly replaces.
• Mitel: Established business communications provider offering cloud and on-premise PBX, UCaaS, and contact center — broader portfolio player competing in the same SMB telephony category as DaftareShoma.

Emerging players

• Dialpad: AI-powered cloud communications and contact center platform — comparable in product scope (PBX, IVR, contact center) but differentiated by AI capabilities that DaftareShoma does not currently emphasize.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DaftareShoma
• YouTubeyoutube.com/@Daftareshoma
• LinkedInlinkedin.com/company/daftareshoma
• Instagraminstagram.com/daftareshoma

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DaftareShoma | دفتر شما