DIMERS Sp. z o. o.

What DIMERS Sp. z o. o. does

Dimers Sp. z o.o. is a privately held Polish IT services and cybersecurity firm headquartered in Poznań at Św. Wojciech 28, operating for approximately 20 years since founding around 2005. The company delivers outsourced IT support, IT infrastructure management, IT deployments, cybersecurity audits, GDPR (RODO) compliance, and ISO 27001 implementation services to small and large enterprises across healthcare, local government (JST), manufacturing, hospitality, and education — primarily in the Greater Poland (Wielkopolska) region.

The technical offering is built on authorized integrations with tier-1 vendors rather than proprietary IP: Microsoft 365 (including Dynamics 365 Copilot), ESET Protect / EDR / XDR, Stormshield and Fortinet network security, Veeam and Acronis backup, PASK for identity and access management (IdAM), Statlook for IT asset and service management (ITAM/ITSM), Synology for storage, ROGER for physical access control, plus Lenovo and Dell hardware. Dimers holds ISO 27001 certification across IT outsourcing, cloud, IT security, IT implementations, and personal data, and employs Dekra-certified ISO 27001:2023 Lead Auditors; its audit methodology references 118 control points aligned to ISO/IEC 27001 and Annex A, supporting NIS2, KSC, and KRI compliance mandates.

The business model is sales-led and combines recurring monthly subscriptions for IT outsourcing (priced via an online calculator based on infrastructure footprint, SLA tier, and hardware age) with project-based professional services for deployments, audits, ISO 27001 certification support, and RODO / GDPR engagements. Customer acquisition relies on content marketing (technical blog, webinars), SEO targeting regional IT-outsourcing searches, LinkedIn and Facebook presence, and direct outreach, with consulting engagements following an environmental analysis and a 30-minute scoping meeting. Pricing is not publicly disclosed and no revenue or headcount figures are available in the source data.

Name

DIMERS Sp. z o. o.

Legal name

Dimers Sp. z o.o.

Website

https://dimers.pl

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Dimers Sp. z o.o. is a 20-year-old Poznań, Poland-based IT outsourcing and cybersecurity firm delivering managed IT support, ISO 27001/NIS2/GDPR compliance, and authorized vendor deployments to SMEs, healthcare, and local-government clients across the Greater Poland region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD)

Keywords

• IT outsourcing services
• Managed IT services
• Cybersecurity audits
• GDPR compliance consulting
• ISO 27001 implementation

Headquarters

HQ city

Poznań

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Outsourcing Services: Monthly subscription-based IT support and administration services covering helpdesk, system administration, monitoring, and backup. Clients receive ongoing technical support tailored to their infrastructure size.
2. Cybersecurity Audits: One-time and recurring security audits including ISO27001 certification support, NIS2 compliance, KRI/KSC audits, and penetration testing for organizations.
3. RODO/GDPR Compliance Services: Data protection officer services, GDPR implementation, compliance audits, and staff training for organizations requiring ongoing data protection oversight.
4. IT Implementations: Deployment services for Microsoft 365, identity management systems (IdAM), IT asset management (ITAM), EDR/XDR solutions, and network infrastructure.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Dimers provides outsourced IT operations and cybersecurity services to businesses and public institutions in the Poznań region of Poland. Core offerings cover ongoing IT helpdesk, system administration, monitoring and backup under monthly subscriptions, plus project-based IT deployments (Microsoft 365, ESET EDR/XDR, Stormshield, Veeam, PASK IdAM, Statlook) and regulatory/compliance services (cybersecurity audits, ISO 27001 implementation, RODO/GDPR and DPO outsourcing, Cyberbezpieczny Samorząd). The company also implements authorized partner technologies (ESET, Veeam, Stormshield, Fortinet, PASK, Statlook, Synology, Acronis, Microsoft) and physical access control (ROGER) as integrated deployments for clients.

Product overview

Dimers Sp. z o.o. is an IT outsourcing and cybersecurity services company headquartered in Poznań, Poland, with 20+ years of experience serving small and large enterprises across diverse industries. The company operates a portfolio of managed IT services organized under two main pillars — IT Services (Usługi IT) and Cyber Services (Usługi Cyber) — supplemented by specialized technology integrations and sector-specific offerings. The IT Services pillar includes IT outsourcing and IT support (Obsługa Informatyczna Firm), IT deployments (Wdrożenia IT) covering Microsoft 365, identity management, and endpoint security, plus a web-based IT outsourcing calculator for cost estimation. The Cyber Services pillar encompasses IT and cybersecurity audits (including NIS2 and KSC/KRI compliance), ISO 27001 information security management services, and RODO/GDPR compliance and data protection officer outsourcing. These core services are delivered alongside branded technology integrations including ESET Protect (EDR/XDR), Veeam Data Platform, Acronis Cyber Backup, Stormshield UTM/Next Generation Firewall, Statlook (ITAM/ITSM), PASK (IdAM), Synology NAS/backup solutions, EZD RP electronic document management, and ROGER physical access control systems. The company holds ISO 27001 certification and serves clients across healthcare, local government, manufacturing, hospitality, and public institutions.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Outsourcing Comprehensive IT outsourcing covering partial or full delegation of technology processes under a monthly subscription. Services include IT helpdesk, system administration, monitoring, backup, and IT consulting. Targets business customers that want to lower IT costs, access specialized expertise, and gain operational flexibility.
• IT Support for Companies (Obsługa Informatyczna Firm) Comprehensive technical and substantive IT support for businesses including IT infrastructure management, troubleshooting, system monitoring, and technology optimization consulting. Targets organizations needing day-to-day IT operations support.
• IT Deployments (Wdrożenia IT) Installation and integration of new IT systems and applications aimed at improving enterprise efficiency and effectiveness. Covers preparation, planning, configuration, testing, and end-user training across Microsoft 365, IdAM, ITAM, EDR/XDR, and network infrastructure projects.
• Microsoft 365 Deployment Comprehensive Microsoft 365 implementation for organizations including migration, configuration, Teams deployment, SharePoint, OneDrive, and ongoing outsourcing support. Delivered as an authorized Microsoft partner engagement.
• IT and Cybersecurity Audits Periodic audits assessing IT infrastructure, identifying potential threats, and verifying compliance with regulations and industry best practices. Covers IT infrastructure audits, cybersecurity audits, NIS2/KSC2 compliance audits, KRI/KSC audits, and penetration testing for organizations.
• ISO 27001 Compliance Services Comprehensive ISO 27001 information security management system implementation support, from risk analysis to final certification audit. Includes outsourced Information Security Officer (Pełnomocnik SZBI) services. Delivered by certified ISO 27001 lead auditors.
• RODO (GDPR) Compliance Services Personal data protection services including GDPR implementation, ongoing GDPR support, and Data Protection Officer (DPO/IOD) outsourcing for companies. Includes compliance audits, policy and procedure development, and employee training.
• Cyberbezpieczny Samorząd (Cyber-Secure Local Government) Comprehensive cybersecurity support for local government units (JST) participating in the Polish Cyberbezpieczny Samorząd grant program. Covers cybersecurity audits, GDPR audits, ISO 27001 policy implementation, and grant application documentation support.
• ESET Protect / ESET EDR / XDR Deployment Integrated cybersecurity protection against cyber threats including EDR (Endpoint Detection and Response) and XDR (Extended Detection and Response). Includes ESET Inspect for behavioral anomaly detection, vulnerability management, and disk encryption. Delivered as an authorized ESET partner.
• Veeam Data Platform Backup Deployment Secure backup system for data protection and business continuity. Supports backup of entire servers, individual files, and workstations. Delivered as an authorized Veeam partner.
• Stormshield UTM / Next-Generation Firewall Deployment Integrated network protection system combining hardware firewall, IPS (Intrusion Prevention System), VPN tunnels, antivirus, anti-spam, and network monitoring in a single Unified Threat Management (UTM) platform. Delivered as an authorized Stormshield partner.
• PASK Identity and Access Management (IdAM) Deployment Modern Identity and Access Management (IdAM) system for managing electronic identity and access controls for employees, clients, and suppliers. Delivered as an authorized PASK partner.
• Statlook (ITAM/ITSM) Deployment Software for IT asset and service management. Monitors user activity in the network, blocks data leaks (DLP), and manages personal data security in accordance with GDPR, UODO, and Ministry of Digital Affairs guidelines. Supports IT compliance for hospitals and public sector clients.
• ROGER Physical Access Control Deployment Physical access control system using ROGER proximity cards and readers. Dimers designs and implements complete solutions including reader and controller installation, structured cabling, and configuration for government clients.
• EZD RP Electronic Document Management Deployment Electronic document management system for the public sector. Dimers provides installation, configuration, and deployment services for EZD RP in Poznań and surrounding areas.
• Acronis Cyber Backup Deployment Cyber backup solution for data protection. Dimers provides implementation and configuration of Acronis backup solutions.
• Synology NAS / Backup Solution Deployment Network-attached storage and backup solutions. Dimers is a Synology Partner (Qualified System Integrator). Includes high-availability (HA) Synology cluster deployments for business continuity.

Quantifiable outcome

• Microsoft 365 implementation delivered 205% ROI within 3 years according to Forrester study cited by company

Named customers8 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability8 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationAuthorized Microsoft partner providing Microsoft 365 implementations, cloud services, and related Microsoft technology deployments for clients.
• ESETcoreTechnology or IntegrationAuthorized ESET partner offering ESET Protect for business, ESET EDR/XDR Cloud Console, and ESET Inspect (XDR) solutions to clients.
• StormshieldcoreTechnology or IntegrationAuthorized Stormshield partner providing Next Generation Firewall and UTM (Unified Threat Management) solutions for network security.
• VeeamcoreTechnology or IntegrationAuthorized Veeam partner offering Veeam Data Platform for secure backup solutions.
• FortinetcoreTechnology or IntegrationCertified Fortinet partner delivering network security devices, IPS systems, and Fortinet network implementations.
• PASKcoreTechnology or IntegrationAuthorized PASK partner offering modern IdAM (Identity and Access Management) system implementations.
• StatlookcoreTechnology or IntegrationITAM (IT Asset Management) and ITSM system partner providing Statlook deployments for infrastructure management.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sprint (Sprint S.A.): Sprint S.A. is a Polish IT services company delivering IT outsourcing, helpdesk, and infrastructure management to SMB and mid-market clients. Highly comparable to Dimers in target customer profile, subscription-style support model, and Poland-focused delivery.
• InsERT (Insoft): InsERT is a Polish vendor of business software and IT services targeting SMB and small enterprise customers across Poland. Comparable to Dimers in SMB-focused go-to-market, Polish geographic focus, and bundling of software deployment with ongoing IT support.
• Atende: Atende is a Polish IT systems integrator providing managed IT services, cybersecurity, cloud, and networking solutions to enterprise and public-sector clients. Comparable to Dimers in service mix (IT outsourcing plus cybersecurity) and in targeting Polish regulated industries.
• Euvic: Euvic is a Polish IT outsourcing and software services group serving enterprise and SMB clients across multiple verticals. Like Dimers, it combines managed IT services with application development, operating a similar hybrid MSP/systems integrator model, though at significantly larger scale.

Broad incumbents

• Sygnity: Sygnity is a Polish IT services company serving banking, public sector, and enterprise clients with software, IT outsourcing, and security services. Like Dimers, it serves regulated Polish customers and offers cybersecurity and compliance capabilities, but at significantly larger scale.
• Capgemini Polska: Capgemini operates significant IT services and cybersecurity delivery centers in Poland, competing with local MSPs for IT outsourcing and compliance engagements. Comparable to Dimers in IT outsourcing and security audit/managed security capabilities, though at global scale and serving larger enterprise contracts.
• Asseco Poland: Asseco Poland is a leading Polish IT group providing software, IT outsourcing, and cybersecurity services to enterprises, banks, and public institutions. It overlaps with Dimers' SMB and government IT outsourcing services while offering a much broader product portfolio and national reach.
• Comarch: Comarch is one of Poland's largest IT vendors, offering ERP, IT outsourcing, cybersecurity, and cloud services to SMB and enterprise clients. It competes with Dimers for Polish SMB and public-sector IT outsourcing and compliance work, but operates at much larger scale and broader portfolio.
• NTT Data Poland: NTT Data operates a large IT services delivery presence in Poland, offering managed services, cloud, and cybersecurity to enterprise clients. Comparable to Dimers at the managed-IT and cybersecurity layer, though NTT Data operates at much larger scale and serves predominantly enterprise/ multinational customers.

Regional players

• CompuGroup Medical Poland: CompuGroup Medical Poland provides IT systems and managed services for healthcare providers in Poland, including hospitals and clinics. Comparable to Dimers' healthcare vertical work — IT infrastructure, GDPR/HIPAA-like compliance, and IT asset management — though focused specifically on medical software and adjacent services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dimers-sp-z-o-o

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DIMERS Sp. z o. o.