What diprotec GmbH does

diprotec GmbH is a privately held German IT system house (GmbH) headquartered in Herne, North Rhine-Westphalia, serving small and medium-sized enterprises (SMEs) across the Ruhr region. The company delivers a full-stack IT offering organized into four product lines: hardware solutions (IT infrastructure, VoIP/telephony, IT security, private cloud, clients, IT-housing, and CAD hardware), software solutions (custom development, process optimization, Sage ERP, and its proprietary diprotec Cockpit business management dashboard), managed services (workstations, servers, NAS, firewall, antivirus, backup, email archiving, Microsoft 365, and inventory management), and professional services (IT training, IT support, admin support, and vacation/sickness cover). It operates its own datacenter in Germany for hosting, IT-housing, private cloud, and IaaS delivery, and offers proprietary tooling including ActiveAdmin 24/7 monitoring and the diprotec Cockpit web dashboard.

The company's revenue model is a hybrid of recurring managed service subscriptions (monthly billing with auto-renewal), hardware resale (Lenovo Gold, Synology, UniFi), software licensing (Sage, EcoDMS, Starface), time-based professional services with prepaid time credit bundles, and long-term datacenter contracts (minimum 60 months). Go-to-market is sales-led with territory-aligned field sales reps, complemented by a digital funnel (city-specific SEO landing pages, content marketing via the Magazin blog, Meta Pixel paid retargeting, HubSpot email marketing, and a free IT check at itcheck.diprotec.de). The company maintains a deep vendor partnership stack, including Starface Excellence Partner (highest tier, 10+ years), ESET Gold, Lenovo Gold, Veeam Silver, Synology Authorized, EcoDMS Premium, and Sage Bronze, enabling one-stop-shop delivery.

Customer concentration is on SMBs in the Ruhr region spanning automotive, construction, electrical engineering, media, and interior design — including named references such as Reifen Stiebling, BRR Baumaschinen Rhein-Ruhr, CTH Herne, JournalistenBüro Herne, chip GmbH, Steden Raumgestaltung, Elektro Homann, and W. Exner (a customer since 2017). The company is founder/management-owned, with Managing Directors Benjamin Janssen and Tim Wieczorek, no external investors, no disclosed funding, no M&A activity, and no group structure. The business is GDPR-compliant with all data processing in Germany, positioning it for SMB customers with strict data residency requirements.

Name

diprotec GmbH

Legal name

diprotec GmbH

Website

https://diprotec.de

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

diprotec GmbH is a privately held German IT system house headquartered in Herne that delivers hardware, software, managed services, and datacenter solutions to small and medium-sized enterprises across the Ruhr region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Managed Colocation & Remote Hands Services (HDABACAD)

akta.pro secondary industries

Server Management, Orchestration & BMC/Remote Admin Systems (HDACABAK), VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Managed IT services
• VoIP telephony
• IT infrastructure
• Cloud datacenter hosting
• Network security solutions

Headquarters

HQ city

Herne

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Recurring managed services contracts covering IT monitoring, antivirus, backup, NAS management, firewall, email archiving, VoIP telephony, Microsoft 365 management, and inventory management. These are billed on a recurring (monthly/annual) basis as part of long-term service agreements. The company also offers time-based service contracts with purchased time credit bundles.
2. Hardware Sales: Sale of IT hardware including PCs, laptops, phone systems, CAD workstations, clients, servers, NAS devices, firewalls, and UniFi networking/camera/access control equipment. Sold through a full-range catalog with long-standing manufacturer and distributor relationships.
3. Software Sales and Licensing: Sale and delivery of standard software including Sage ERP/warenwirtschaft, Starface telephony, and individual software customizations. Software is sourced through manufacturer and distributor partnerships.
4. Custom Software Development: Individual software development services creating bespoke applications tailored to specific business requirements. Billed on a time and materials basis or by fixed price agreement.
5. IT Consulting and Professional Services: IT consulting, IT training (security champions), IT support, admin support, and vacation/sickness cover for IT departments. Charged on a time basis unless a fixed price is agreed.
6. Datacenter Services (IT-Housing, Cloud): Provision of datacenter capacity including colocation, private cloud solutions, Infrastructure as a Service (IaaS), and Infrastructure dynamic enterprise Application Service (ideas). Long-term rental contracts with minimum 60-month terms.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

diprotec GmbH is an IT system house that delivers managed IT services, IT consulting, cloud and datacenter hosting from its own facility, VoIP and telecommunications solutions, network/security infrastructure, and the resale of business hardware, software, and peripherals to small and medium-sized businesses in the Ruhr region. Customers can buy or contract each line separately, including turnkey backup, VPN, remote-work, and telephony deployments, and the firm operates a customer portal (diprotec Cockpit) plus an AI-assisted monitoring platform (ActiveAdmin) to manage delivered environments.

Product overview

diprotec GmbH is an IT system house in the Ruhrgebiet (Germany) providing comprehensive IT solutions for small and medium-sized businesses. The company operates a multi-faceted portfolio organized into four main categories: Hardware Solutions (IT-Infrastruktur, Telefonie/VoIP, IT-Security, Private Cloud, Clients, IT-Housing, CAD-Hardware including diprotec CAD Cloud), Software Solutions (Individualentwicklung custom development, Prozessoptimierung, Sage ERP, and diprotec Cockpit web-based business management), Managed Services (IT-Arbeitsplätze, Server, NAS, Firewall, Antivirus, Backup, E-Mail Archiv, Microsoft 365, Inventarverwaltung), and Professional Services (IT-Training, IT-Betreuung, Admin-Unterstützung, Vertretung). The offerings range from on-premise hardware to cloud-based managed services, with particular strength in VoIP telephony (as Starface Excellence Partner), IT security, and comprehensive IT infrastructure management.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Subscription-based outsourced management of the customer's full IT environment — workstations, servers, networks, security, cloud, and backups — for SMBs that lack an internal IT department.
• IT Consulting Strategic and technical consulting for SMBs on IT infrastructure, cloud strategy, security posture, and digital workplace, delivered by the diprotec team as standalone or pre-project engagements.
• Cloud & Datacenter Services Hosted cloud and datacenter services (private cloud plus Microsoft Azure / Microsoft 365 enablement) operated by diprotec from its own Herne datacenter, providing German data residency and managed workloads for SMB customers.
• VoIP & Phone Systems Sale, deployment, and management of business VoIP and phone systems from partners Auerswald, Wildix, and Placetel, including migration from legacy telephony for SMB customers.
• Network & Security Solutions Design, deployment, and management of firewalls, VPN, switching, and endpoint security via certified partnerships with Sophos, LANCOM, and AVM (Fritz!Box), targeted at SMB networks.
• Backup & Recovery Solutions Backup and disaster-recovery solutions based on Veeam and Synology products, including on-premises and cloud-tiered backups, implemented and managed for SMB customers.
• Hardware Resale Resale of business hardware (workstations, servers, storage, peripherals) through certified partner relationships with HP, Dell, Lenovo, and Synology, available via the online shop and direct sales.
• Software Resale Resale of business software licenses (Microsoft 365/Windows, Acronis, Parallels, TeamViewer, etc.) through the online shop and direct sales, often bundled with managed services.

Quantifiable outcome

• Proactive error detection — most errors are detected and resolved before users notice them (ActiveAdmin monitoring)

Named customers8 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core.

• StarfacecoreTechnology or IntegrationStarface is a German manufacturer of business telephone systems. diprotec GmbH is a Starface Excellence Partner — the highest partner level — and has maintained a manufacturer partnership at eye level for more than 10 years. The company offers Starface hardware-based and cloud-hosted phone systems, including STARFACE NEON video conferencing.
• LenovocoreTechnology or Integrationdiprotec GmbH holds Lenovo Gold Partner status, enabling the procurement and resale of Lenovo hardware including PCs, laptops, and workstations.
• VeeamcoreTechnology or Integrationdiprotec GmbH is a Veeam Silver Partner, integrating Veeam backup and disaster recovery solutions into its managed services offerings.
• SagecoreTechnology or Integrationdiprotec GmbH is a Sage Business Partner Bronze, offering Sage ERP/warenwirtschaftssystem (enterprise resource planning) solutions with individual customization options.
• EcoDMScoreTechnology or Integrationdiprotec GmbH is an EcoDMS Premium Reseller, providing EcoDMS document management and email archiving solutions as part of its managed services portfolio.
• SynologycoreTechnology or Integrationdiprotec GmbH is an Authorized Synology Reseller, integrating Synology NAS devices into its hardware and managed NAS services.
• ESETcoreTechnology or Integrationdiprotec GmbH holds ESET Gold Partner status, providing ESET endpoint protection and antivirus solutions as part of its managed security services.
• UniFi (Ubiquiti)coreTechnology or Integrationdiprotec GmbH offers UniFi networking, cameras, and access control solutions, including UniFi network management, video surveillance, and physical access control systems for businesses.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Plusnet GmbH: German business ISP and VoIP provider offering broadband, SIP trunking, and cloud telephony to SMBs. Comparable to diprotec's telephony / VoIP practice and partners with similar German vendors for UCaaS.
• NetCologne GmbH: Regional telecom and IT services provider in the Cologne / Rhine region with VoIP, connectivity, and managed services for SMEs. Comparable in VoIP/telephony and SMB focus but operates in a different German geography.

Direct peers

• Ratiodata GmbH: German IT services company focused on managed services, workspace, and IT security for SMEs and mid-market. Comparable in segment focus (SMB / KMU) and service breadth (managed workplace, datacenter, security) to diprotec.
• SVA System Vertrieb Alexander GmbH: One of Germany's largest independent IT system houses offering managed services, datacenter, workplace IT, and security to enterprise and mid-market customers. Closely comparable to diprotec as a multi-vendor German MSP with strong vendor partnership tiers (e.g., Cisco Gold, Microsoft). Larger scale but the same go-to-market shape.
• SALT Solutions GmbH: German IT services firm specializing in managed services, cloud, and ERP for SMB and mid-market in manufacturing and trade. Comparable to diprotec's Sage ERP focus and managed-services-led SMB go-to-market.

Broad incumbents

• Bechtle AG: Germany's largest IT system house with a comprehensive managed services, hardware resale, and cloud/datacenter portfolio serving SMBs through enterprise. Significantly larger than diprotec but operates with the same end-to-end IT system house model across German regions.
• CANCOM SE: Major German IT services and managed services provider with strong cloud, workplace, and networking capabilities. Direct overlap with diprotec's managed services and cloud portfolio, but at national/European scale with substantial enterprise customer base.
• msg systems AG: Large German IT consulting and services firm with significant operations in process optimization, custom software, and managed services. Comparable to diprotec's process optimization and custom development offerings, though focused on regulated verticals (insurance, banking, public sector).
• Allgeier SE: German technology group offering IT services, managed services, and software solutions across multiple verticals. Comparable in the German MSP / IT services space with broader enterprise and government exposure.
• IONOS (1&1): Major German hosting and cloud provider with strong SMB presence in web hosting, cloud servers, and managed services. Comparable to diprotec's datacenter/mail/managed services offerings but at significantly larger scale and lower price points.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/diprotecgmbh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about diprotec GmbH