Direct IT Sp. z o.o.

What Direct IT Sp. z o.o. does

Direct IT Sp. z o.o. is a privately held Polish limited liability company headquartered in Poznań, providing outsourced IT services to businesses primarily across Poland. Founded in 2010 and operating with approximately 20 employees, the company delivers managed IT support, cybersecurity, backup and disaster recovery, network management, and KSC/NIS2 regulatory compliance services. Its offering is built around 15+ years of operational track record, a 4.7 Google rating across 52 reviews, and long-tenured client relationships such as eFitness (since 2010), Antkowiak Gębiak (legal services), AR Packaging (manufacturing), Salvita, and Garde Profit.

The underlying technology stack is a best-of-breed assemblage rather than a proprietary platform: Acronis Cyber Protect for backup, antivirus, patch management and endpoint protection; Microsoft 365 for Exchange Online, Teams, OneDrive/SharePoint, and Intune; Fortinet FortiGate UTM for advanced firewall and threat prevention; Zabbix for infrastructure monitoring covering 25,000+ parameters daily across physical and virtual servers and network devices (MikroTik, Fortigate, QNAP); Cloudflare DNS filtering for phishing defense; Synology NAS for storage; and supporting tools for password management (Zoho Vault, KeePass), MFA (Rublon), DLP (Safetica), and vulnerability scanning (Holm Security). The company is a core-tier partner with Acronis, Microsoft, Fortinet, Synology, and MikroTik, and a Fortinet SMB Hero awardee.

Revenue is generated through three streams: recurring managed services contracts (primary), one-time professional services such as KSC/NIS2 compliance audits and infrastructure modernization, and software resale/subscription pass-through (Acronis, Microsoft 365, ESET, Fortinet). Pricing is contractually bespoke with no public tiers. The go-to-market is sales-led consultative selling aimed at SMBs as the primary segment, with select mid-market and enterprise accounts in regulated industries, supported by content marketing (KSC/NIS2 blogs, case studies), LinkedIn/Facebook presence, email newsletters, webinars, and industry conference participation. Geographic scope is single-country (Poland) with limited cross-border delivery for existing clients.

Name

Direct IT Sp. z o.o.

Legal name

Direct IT spółka z ograniczoną odpowiedzialnością

Website

https://directit.pl

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Direct IT Sp. z o.o. is a Poznań-based, privately held Polish IT outsourcing and managed services provider of approximately 20 employees, serving primarily SMB and select mid-market clients with cybersecurity, backup, Microsoft 365 management, and KSC/NIS2 regulatory compliance built on Acronis, Fortinet, Microsoft, and Zabbix platforms.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Facilities Management Services (541513), Other Computer Related Services (541519), Management Consulting Services (54161)

SIC

Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro industry

PRIMARYBPAEAAAB

Systems Integration & Implementation Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Consulting & Systems Integration

SECONDARYBPAEAJAB

ITIL/ITSM Process Consulting & Implementation

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAAACAA

IT Service Desk & End-User Support (L1/L2)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

Keywords

• IT outsourcing services
• Managed IT support
• Cybersecurity consulting
• Backup disaster recovery
• Network infrastructure management

Headquarters

HQ city

Poznań

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Outsourcing / Managed Services: Recurring managed services providing comprehensive IT support, infrastructure management, and cybersecurity services to business clients on a contractual basis.
2. Professional Services & Implementation: One-time implementation and consulting services including KSC/NIS2 compliance audits, cybersecurity assessments, infrastructure modernization, network building, and technology migrations.
3. Cybersecurity & Backup Solutions Resale: Resale and implementation of third-party security and backup software including Acronis, Veeam, Nakivo, Microsoft 365, ESET, Fortinet, and others as an authorized partner.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Direct IT Sp. z o.o. is a Polish IT outsourcing and managed services provider based in Poznań, delivering comprehensive IT support, cybersecurity, backup/disaster recovery, network monitoring, and KSC/NIS2 regulatory compliance implementation to business clients. The company implements and manages third-party technology platforms (Acronis, Microsoft 365, Fortinet, Zabbix, MikroTik, Veeam, Zoho, Synology) as an authorized partner, combining them with consulting, audits, IT infrastructure design, virtualization, and ongoing managed care for organizations without dedicated in-house IT teams.

Product overview

Direct IT is an IT outsourcing company offering managed services across cybersecurity, IT management, infrastructure, and productivity. Rather than a single unified software platform, the portfolio consists of service categories (IT security, IT management, professional services, hardware, installations, and software) combined with named third-party products that Direct IT implements and manages. The product portfolio includes Acronis Cyber Protect for backup and cybersecurity, Microsoft 365 for productivity and communication, Zoho Vault and KeePass/KeePass Hub for password management, Veeam and NAKIVO for backup, Zabbix for infrastructure monitoring, Fortigate UTM and MikroTik for network security, and various endpoint protection, DLP, virtualization, and ERP solutions. These are offered as part of comprehensive managed IT services rather than standalone software products.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Outsourcing / Opieka IT Comprehensive managed IT support service providing day-to-day IT care, infrastructure management, user support, and ongoing administration for businesses lacking dedicated in-house IT departments in Poland.
• KSC/NIS2 Compliance Implementation Specialized consulting and implementation services that verify an organization's status under the Polish National Cybersecurity System (KSC) and the EU NIS2 directive, conduct compliance analysis, build Security Management Systems (SZBI), prepare documentation and audit-ready security procedures for regulated entities.
• IT Security Audits Professional IT security audit services that analyze an organization's IT environment, identify vulnerabilities, assess compliance gaps, and produce recommendations and remediation roadmaps for hardening infrastructure.
• Backup Systems Implementation Design, deployment, and maintenance of backup and data protection solutions based on Acronis, Veeam, and Nakivo platforms, including cloud and local backup strategies for business continuity.
• Network Security (UTM/NG Firewall) Implementation and management of network security infrastructure including Fortinet FortiGate UTM/NGFW, network segmentation (separacje), and MikroTik-based network design for enterprise environments.
• IT Infrastructure Monitoring Continuous infrastructure monitoring service using the Zabbix platform, covering physical servers, virtual servers, and network devices (MikroTik, Fortigate, QNAP), with the team monitoring more than 25,000 parameters daily.
• Disaster Recovery Design and implementation of disaster recovery solutions including VM replication, failover mechanisms, and business continuity planning to minimize client downtime during infrastructure failures.
• Phishing Tests Simulated phishing campaigns delivered to client employees to test organizational susceptibility to phishing attacks and raise cybersecurity awareness through measurable exercises.
• Vulnerability Analysis Vulnerability scanning and assessment service that identifies weaknesses in client IT infrastructure using tools such as Holm Security, producing prioritized remediation guidance.
• DLP Systems Implementation Deployment and configuration of Data Loss Prevention solutions, including Safetica, to protect organizations against unauthorized data exfiltration from corporate networks.
• EDR / Antimalware / Antivirus Deployment Endpoint protection services including deployment and management of ESET, Malwarebytes, and Acronis-integrated EDR/antimalware/antivirus solutions for workstations and servers.
• IT Environment Modernization One-time consulting and implementation projects to modernize IT environments, including migrations (e.g., email to Microsoft 365), infrastructure upgrades, server and network refreshes, and technology strategy advisory.
• System Virtualization Deployment and management of VMware and Hyper-V virtualization platforms, enabling virtual machine provisioning, server consolidation, and rapid disaster recovery for client environments.
• Computer Network Infrastructure Hardware supply and installation of computer network equipment including MikroTik routers, switches, wireless access points, and structured cabling for business networks.
• Servers and Storage Arrays Supply, deployment, and configuration of physical servers and storage arrays, including Synology NAS devices, for business data center and on-premises environments.
• Access Control Systems Installation Installation and maintenance of physical access control systems, including electronic lock systems (Winkhaus) and credential-based entry management for business facilities.
• Video Monitoring (CCTV) Installation Design, installation, and modernization of closed-circuit television and video surveillance systems for business premises, including system integration with existing IT networks.
• IT Training Services Structured training services covering cybersecurity, Microsoft 365 security, password management, and IT best practices delivered to client employees to strengthen organizational security posture.
• IT Asset Management Ongoing management of client IT assets including hardware, software licenses, warranties, and lifecycle planning, delivered as part of the managed IT service portfolio.

Quantifiable outcome

• Minimized client downtime to a few minutes during a server failure incident through virtual machine replication and rapid failover on backup server.
• +1 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• SynologycoreTechnology or Integration · 17 November 2023Direct IT became a qualified integrator of the Synology DiskStation Manager system, being one of the few partners in Poznań to achieve the highest level of Synology competencies and qualifications. Synology provides data management and protection solutions, aligning with Direct IT's security-focused approach.
• DagmaminorImplementation/ SI/ Consulting Partner · 29 November 2021Dagma, along with Acronis, conducted workshops for Direct IT specialists on designing backup systems and disaster recovery, enhancing the team's competencies in data protection and recovery solutions.
• AcroniscoreTechnology or IntegrationDirect IT is an official partner of Acronis, implementing and maintaining Acronis cyber protection solutions that combine backup, cybersecurity, patch management, and endpoint protection. The partnership includes training workshops conducted by Acronis and Dagma for Direct IT's specialists on designing backup systems and disaster recovery.
• MicrosoftcoreTechnology or IntegrationDirect IT supports and implements Microsoft solutions including Microsoft 365, Exchange Online, and related services. The company holds Microsoft partnerships and employs certified specialists (e.g., Microsoft 365 Certified: Exchange Online Support Engineer Specialty).
• FortinetcoreTechnology or IntegrationDirect IT specializes in Fortinet FortiGate UTM (Unified Threat Management) solutions, implementing advanced firewall configurations and security policies. The company received Fortinet SMB Hero recognition for its growing number of Fortinet deployments.
• MikroTikcoreTechnology or IntegrationDirect IT specializes in MikroTik networking equipment including routers, wireless access points, and switches, utilizing MikroTik RouterOS features such as backup, firewall, QoS, VPN, and wireless configuration. Five Direct IT specialists completed MTCNA training at MikroTik Warsaw Training Center.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Computacenter: Computacenter is a leading European provider of managed IT services, workplace technology, and security, serving mid-market and enterprise customers. It is comparable to Direct IT's managed services and cybersecurity integration model, but with pan-European scale and broader vendor partnerships.
• Bechtle AG: Bechtle is a major European IT service provider combining IT systems integration, managed services, and cybersecurity across SMB and enterprise. It is comparable to Direct IT in its combination of vendor partnerships and SMB-oriented IT outsourcing, particularly in German-speaking and broader European markets.
• Asseco Poland: Asseco is the largest Polish IT company offering software, systems integration, and managed services across enterprise and SMB. It overlaps with Direct IT in systems integration and IT outsourcing for Polish organizations, but operates at vastly greater scale and breadth.
• Insight Enterprises: Insight is a global solutions integrator delivering hardware, software, and managed services with security expertise to SMB and enterprise clients. It overlaps with Direct IT's portfolio of multi-vendor IT integration, managed services, and cybersecurity implementation.
• CANCOM: CANCOM provides end-to-end managed services, cloud, and cybersecurity across the DACH region and beyond. It is comparable to Direct IT's managed-IT-plus-security positioning, with similar Microsoft, Acronis, and Fortinet vendor portfolio emphasis, but at considerably larger scale.

Direct peers

• Sprint S.A. Sprint is a Polish IT systems integrator and managed services provider serving enterprise and SMB customers across infrastructure, cloud, and security. It competes directly with Direct IT in Polish IT outsourcing, systems integration, and multi-vendor managed services delivery.
• Infradata: Infradata is a Polish IT integrator specializing in networking, cybersecurity (Fortinet, Palo Alto), and managed services for SMB and enterprise. It is one of the closest direct competitors to Direct IT, matching the vendor-centric cybersecurity integration model and Polish SMB focus.
• Brittenet: Brittenet is a Polish IT services provider focused on managed services, cloud, and security for SMB and mid-market clients. It is comparable to Direct IT in IT outsourcing and cybersecurity integration for Polish businesses, with similar vendor-partner economics.
• Euvic: Euvic is a Polish IT services group covering managed services, cybersecurity, and digital transformation for SMBs and enterprises in Poland and the EU. It overlaps with Direct IT in managed IT, security, and compliance support for Polish organizations.

Others

• Comarch: Comarch is a Polish IT/ERP vendor whose software (e.g., Comarch Optima) is implemented by Direct IT as a partner. It is an adjacent ecosystem participant rather than a direct competitor, as Comarch focuses on packaged software while Direct IT delivers outsourced IT and security services around it.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Direct.IT.poland
• LinkedInlinkedin.com/company/direct-it-polska

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Direct IT Sp. z o.o.