What Doctorsa does

Doctorsa S.r.l. is an Italian private limited company founded in 2018 and headquartered in Milan, operating a two-sided telehealth and in-person care marketplace branded as 'Doctors in Italy' under the broader 'Doctorsa' parent platform. The company connects English-speaking international travelers, expats, digital nomads, and study-abroad students in Italy with vetted local doctors, addressing the language, navigation, and out-of-pocket payment barriers of the Italian healthcare system for non-Italian-speaking users. Its core offering is a browser-based telemedicine platform where patients submit a request, receive competitive responses from multiple available doctors with their own pricing, and book a video consultation in approximately five minutes with no app download or sign-up required; the platform also books in-person visits at owned/operated clinics in Milan (Lambrate), Rome (Spanish Steps, Women's Health), and Florence (Eye Clinic), coordinates house calls across eleven-plus Italian cities, and routes STD testing through partner labs in Rome, Milan, Lucca, and Palermo.

Underlying the marketplace is a proprietary Doctorsa Pro mobile application used by healthcare providers for real-time request intake, fee-setting, and appointment management, combined with third-party video infrastructure from Agora.io and payment processing via PayPal and credit card. The business model is a transaction commission: doctors on the network set their own consultation fees (online urgent care starting at €20 with an average around €25; in-person primary care €60–€85; specialists €70–€300), the platform collects payment from the patient, retains a small fee, and remits the balance to the provider. Booking is free for patients, the company does not bill insurers, and revenue is generated solely from the per-consultation commission on the provider side. The company reports a 4.9/5 Trustpilot rating, a five-minute average doctor response time, and claims that 90% of patient issues are resolved within one hour; no external funding rounds, parent company, or acquisitions are disclosed.

Name

Doctorsa

Legal name

Doctorsa S.r.l.

Website

https://doctorsinitaly.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Doctorsa operates a telehealth and in-person care marketplace connecting English-speaking international travelers and expats in Italy with vetted local doctors via a browser-based platform, owned clinics, house calls, and partner labs, earning a transaction commission on each consultation.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Cross-Border Telemedicine, Second Opinion & Care Navigation Facilitators (THAKAIAM)

akta.pro secondary industries

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH), Specialist Referral & Appointment Booking Platforms (HLALALAB)

Keywords

• Telemedicine services
• Traveler healthcare
• English-speaking doctors
• Video consultations
• Urgent care

Headquarters

HQ city

Milan

HQ country

Italy

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Transaction Commission on Doctor Consultations: Doctorsa charges a small fee retained from the doctor's share when a consultation is booked and paid through the platform. Patients pay the full consultation fee (set by each doctor) through the platform. Doctors do not pay to be listed; the commission is deducted from the transaction. The platform collects payment from the patient on behalf of the healthcare professional and remits the balance after its cut.
2. Booking Service for Patients: Booking through the platform is free for patients — there is no charge to the patient for using the platform to find and book appointments. Revenue is generated solely from the commission on the doctor's consultation fee.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels5 records

Core offering

Doctorsa operates a digital telehealth marketplace that connects international travelers and expatriates in Italy with English-speaking, locally licensed Italian doctors. Patients can book on-demand video consultations, in-person clinic appointments, house calls, and STD testing, with transparent pricing set by individual doctors on the network and direct self-pay billing (no insurance required).

Product overview

Doctorsa operates a dual-branded telehealth platform consisting of the Doctors in Italy regional brand and the broader Doctorsa global healthcare network. The platform comprises: (1) Doctors in Italy — the Italy-specific service connecting travelers with English-speaking local doctors for telemedicine, clinic visits, and house calls; (2) Doctorsa Pro — the proprietary mobile app used by healthcare professionals to manage appointments; (3) Video Consultation — browser-based 24/7 telemedicine service; (4) STD Testing Service — at partner labs in major Italian cities; and (5) Specialist Referrals — facilitating access to cardiologists, orthopedists, psychiatrists, ENT doctors, urologists, gynecologists, ophthalmologists, and physiotherapists. The platform acts as a marketplace where patients submit requests and doctors bid with pricing, with Doctorsa retaining a small fee per booking.

Differentiator

Problem solved

Functional benefit

Brands

• Doctorsa Pro: Mobile application used by healthcare professionals to manage appointments and consultations

Products and services

• Video Consultation On-demand video consultation with an English-speaking, locally licensed Italian doctor, accessed directly from the browser (no app download required); used by international travelers and expats in Italy for non-emergency medical issues, with e-prescription and medical-certificate issuance.
• In-Person Clinic Appointment Booking of in-person consultations with English-speaking doctors at participating Italian clinics, used when hands-on examination is required rather than (or after) a video consultation.
• House Call An English-speaking doctor visits the patient's location (typically hotel or home) for a face-to-face consultation, used by travelers with mobility, time, or severity constraints.
• STD Testing Confidential STD testing ordered through the Doctorsa platform and fulfilled by partner laboratories, with English-language result interpretation by Doctorsa network doctors.
• Specialist Referral Referral from a Doctorsa network doctor to a specialist within the curated English-speaking Italian network, enabling continuous in-network care for more complex cases.
• Doctorsa Pro (Provider Mobile App) Mobile application for doctors joining the Doctorsa network to manage appointments, communicate with patients, set their own pricing, and issue prescriptions.
• Doctors in Italy (Doctor Directory / Discovery Page) Searchable directory of English-speaking, Italy-licensed doctors available through the Doctorsa platform, providing transparency and pre-booking discovery for patients.

Quantifiable outcome

• 90% of users resolve their medical issue within 1 hour
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Doctoralia (Docplanner Group): Doctoralia is one of Europe's largest doctor-booking marketplaces, allowing patients to find and book appointments with local specialists. It overlaps with Doctorsa's specialist referral and appointment booking capability but at much larger scale and broader geographic footprint.
• GeoBlue: GeoBlue provides international travel health insurance and access to a global network of English-speaking doctors for expatriates and travelers. It competes with Doctorsa by bundling care access into insurance products and operating its own provider network.
• Doctolib: Doctolib is the dominant European online doctor-appointment and telehealth platform, primarily in France and Germany, with broad patient and provider bases. While not focused on travelers, it competes for the same clinician supply and patient booking workflow Doctorsa serves.
• Medicover: Medicover is a European healthcare services operator with clinics, diagnostics, and digital health offerings across Central and Eastern Europe. While broader in scope, it represents the type of integrated clinic-plus-digital healthcare incumbent Doctorsa could eventually compete with or be acquired by.
• Kry (Livi): Kry/Livi is a major European telemedicine operator offering on-demand video consultations with clinicians across multiple European markets. It is a broader incumbent in the same telehealth category Doctorsa operates in, with significantly greater scale and capital.
• Babylon Health: Babylon Health is a global AI-enabled telehealth and digital health provider offering video consultations, symptom checking, and health information at scale — a broad incumbent operating in the same digital healthcare delivery category as Doctorsa.
• Allianz Travel Insurance: Allianz Travel offers travel insurance products that increasingly bundle telemedicine and medical-assistance services. As a major travel insurance incumbent, it competes for the same international traveler customer Doctorsa serves and could disintermediate Doctorsa via in-house telehealth.

Direct peers

• Air Doctor: Air Doctor operates a global marketplace connecting travelers with local, vetted doctors for in-person and telemedicine visits — directly comparable to Doctorsa's core model and traveler/expat target customer, but with broader geographic coverage outside Italy.
• TripMedic: TripMedic offers travelers in-app access to vetted English-speaking doctors for in-person visits and house calls across multiple countries, mirroring Doctorsa's traveler-focused booking and consultation model.
• MedinAction: MedinAction provides English-speaking doctor house-call and telemedicine services to travelers and expats in Italy and other European cities, overlapping Doctorsa's in-person/house-call value proposition in the same Italian market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/doctorsinitaly
• Facebookfacebook.com/doctorsinitaly
• Instagraminstagram.com/doctorsa.care
• LinkedInlinkedin.com/company/doctorsa-care

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Doctorsa