EAP24 EMPLOYEE ASSISTANCE PROGRAM

What EAP24 EMPLOYEE ASSISTANCE PROGRAM does

EAP24 Employee Assistance Program is a Warsaw-based provider of workplace mental health, legal, and financial support services, operated as a sole proprietorship (Auxi Service Center Anna Wojciechowska) and active since 2009/2010. The firm serves Polish employers and their workforces, with extended service delivery into Germany and the Netherlands, currently supporting 70,000–75,000 employees across its client companies. Its delivery model combines in-house clinical, legal, and financial specialists — a team of over 50 plus a cooperating external law firm — with the proprietary myEAP24 digital platform and mobile application, which channels teleconsultations, self-service content, and benefits administration to covered employees.

The product is structured as a tiered offering: a Wellbeing Platform from 1 PLN per employee per month, an EAP Standard from 5 PLN per employee per month, and a custom-priced EAP Premium. This tiered pricing model targets the full employer spectrum from small and mid-sized businesses to large enterprises, and is complemented by ISO 27009 certification and GDPR compliance that position the firm for regulated-industry and multinational buyers. Distribution is executed both directly to employers and through partnerships, notably with Optum Health for international EAP integration and with Medicover Benefits within the corporate benefits channel; the firm also holds membership in the European Association for Employee Assistance (EAEF), the EAP Institute, and the EAP Alliance.

The business is bootstrapped, with no external funding rounds disclosed, and has accumulated roughly fifteen years of longitudinal case data and utilization telemetry across the Polish workforce. The combination of credentialed specialist staff, certified security posture, digital delivery infrastructure, and channel partnerships forms the operational backbone, while the recent geographic and product-line expansions suggest a firm in active, organic growth mode rather than rapid venture-scale scaling.

Name

EAP24 EMPLOYEE ASSISTANCE PROGRAM

Legal name

Auxi Service Center Anna Wojciechowska

Website

https://eap24.pl

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

EAP24 is a Warsaw-based Employee Assistance Program provider, founded in 2009/2010, delivering mental health, legal, and financial support to 70,000–75,000 employees across Polish, German, and Dutch employer clients via in-house specialists and its myEAP24 digital platform.

Ownership category

akta.pro rank

Product category

Employee Assistance Program Services

NAICS

Professional and Management Development Training (611430)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Employee Assistance Programs (EAP) Management (HLAEAHAB)

akta.pro secondary industries

Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK), Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO), Worksite Financial Wellness & Employee Assistance Programs (EAP) (FSAIAMAN)

Keywords

• Employee assistance program
• Workplace wellbeing services
• Psychological counseling services
• Crisis intervention helpline
• Employee mental health

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&amp, D, Marketing or Sales, Infrastructure

Revenue model

1. Subscription-based EAP Services: Monthly subscription model based on number of employees in the organization. Three tiers: Wellbeing Platform (from 1 PLN/month/employee), EAP Standard (from 5 PLN/month/employee), and EAP Premium (custom quote). Revenue is recurring and scales with client company headcount.
2. Training and Webinar Services: Additional revenue from training programs including Psychological First Aid Training for HR, Emotional First Aid Training for Managers, and coaching skills training. Webinars available as single sessions or themed packages of three sessions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

EAP24 delivers a multi-channel Employee Assistance Program (EAP) for client organizations, providing employees and their families with 24/7 access to psychological counseling, legal advisory, financial advisory, and managerial support. Services are accessed via phone, video, chat, and in-person sessions, supported by the proprietary myEAP24 digital platform and mobile application. The offering is delivered in multiple languages (Polish, German, Dutch, English) and targets organizations operating in Poland, Germany, and the Netherlands.

Product overview

EAP24 is an Employee Assistance Program provider offering a comprehensive suite of workplace wellbeing solutions. The portfolio consists of three service tiers: the Wellbeing Platform (educational content and prevention), EAP Standard (full 24/7 specialist support including psychological, legal, and financial counseling), and EAP Premium (comprehensive organizational support with psychosocial risk management and crisis intervention). Access is delivered through the myEAP24 platform and mobile application, which provides consultation scheduling, a knowledge base of 300+ expert articles, webinars, podcasts, and multiple contact channels (phone, video, chat). Additional services include crisis intervention, webinars, HR support, and specialized training programs.

Differentiator

Problem solved

Functional benefit

Brands

• myEAP24: Modern digital wellbeing platform offering 24/7 access to psychological consultations, webinars, podcasts, expert articles, and educational content for employees.
• EAP Standard
• EAP Premium

Products and services

• myEAP24 Digital Platform Proprietary online platform that gives employees and their managers a single entry point to EAP resources, including self-service content, booking of consultations, chat, and personal account management. Aimed at employees of client organizations and HR/People Operations teams.
• EAP24 Mobile Application Mobile companion to the myEAP24 platform providing employees with on-the-go access to helpline, chat, resources, and consultation booking. Targeted at end users (employees and family members) of client organizations.
• 24/7 Multilingual Helpline Round-the-clock telephone helpline staffed by specialists delivering psychological, legal, financial, and managerial support in Polish, German, Dutch, and English. Available to employees and dependents of subscribing organizations.
• Psychological Counseling and Psychotherapy Short-term psychological counseling, psychotherapy, and psycho-education delivered via phone, video, chat, and in-person sessions. Aimed at employees and family members of client organizations experiencing personal or work-related difficulties.
• Legal Advisory Service Confidential legal information and consultation provided by qualified lawyers across areas such as family, labor, civil, and criminal matters. Available to employees of subscribing organizations.
• Financial Advisory Service Consultation with financial advisors on personal finance, debt, budgeting, taxation, and insurance issues affecting employees of client organizations.
• Managerial and Supervisor Support Dedicated consulting line for line managers, HR, and supervisors on how to handle difficult employee situations, performance, conflict, and well-being interventions. Targeted at people-leaders in client organizations.
• Crisis Intervention and Trauma Response On-site and remote crisis response, debriefing, and trauma support for organizations and their employees following critical incidents. Aimed at HR and Operations leaders managing incident response.
• Training, Webinars and Psycho-education Programs Workshops, webinars, and educational programs on mental health, resilience, stress management, and leadership delivered to employees and managers of client organizations.

Quantifiable outcome

• 70,000+ employees supported across client organizations
• +4 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Optum HealthcoreStrategic or Co-development PartnerOptum Health is one of the world's largest companies offering health, EAP, and well-being services, operating globally for over 37 years in 200+ countries serving 2,000+ international companies and 11 million individual clients. EAP24 joined Optum Health's partner network following due diligence in areas including services, hiring and qualifications, regulations, data collection, and quality management. This partnership ensures EAP24 meets high international employee assistance standards while maintaining local market expertise.
• Medicover BenefitscoreStrategic or Co-development PartnerMedicover Benefits is a company providing modern HR solutions supporting employee relations. EAP24 services are available through the benefit platform at www.platformabenefitowa.pl. This partnership provides access to Medicover's established HR benefits ecosystem.
• EAEF (Employee Assistance European Forum)coreStrategic or Co-development PartnerEAEF is a European organization setting standards for Employee Assistance Programs since 2002, uniting EAP service providers from 23 countries. EAP24 membership since 2025 confirms company professionalism and ensures exchange of knowledge and industry best practices.
• EAP InstituteminorStrategic or Co-development PartnerEAP Institute is an Austrian EAP provider founded in 2011 with a vision of promoting meaning-oriented business and offering practical solutions. The partnership supports knowledge exchange and best practice sharing in the EAP industry.
• EAP AllianceminorStrategic or Co-development PartnerEAP Alliance is mentioned as a professional network/partnership for EAP providers, with EAP24 CEO Anna Wojciechowska noted as a partner. Focuses on industry standards and professional development.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Lyra Health: Workplace mental health provider combining therapy, coaching, and EAP-style services on a digital platform for enterprise employers. Comparable to EAP24 in delivering blended digital-plus-human employee support sold to HR.
• Workplace Options: Global EAP provider serving 70M+ employees across 200+ countries. Directly comparable to EAP24 in offering 24/7 multilingual employee support, counseling, and wellbeing programs to enterprise and mid-market clients.
• ComPsych: One of the world's largest pure-play EAP providers serving 100M+ individuals globally. Closest like-for-like competitor to EAP24 in terms of offering psychological, legal, and financial support to employees of client companies.
• Headspace Health: Combined entity of Headspace and Ginger, offering mental health, coaching, therapy, and EAP-adjacent services via B2B employer contracts. Comparable in delivering digital mental health plus human coaching at workplace scale.
• Spring Health: Employer-focused precision mental health platform offering therapy, coaching, and EAP-like benefits. Directly comparable in targeting enterprise HR with bundled mental health benefits delivered via a technology platform.
• Modern Health: Global digital mental health platform targeting employers with teletherapy, coaching, and EAP-adjacent services. Directly comparable to EAP24 in targeting mid-market and enterprise HR buyers with a subscription platform plus human support.

Broad incumbents

• Medicover: Major Central European healthcare and benefits provider whose Medicover Benefits platform distributes EAP24 services. Comparable as an integrated healthcare/benefits incumbent serving Polish and regional employer benefits buyers.
• Optum Health: The world's largest EAP/health provider, operating in 200+ countries serving 2,000+ international companies and 11M individual clients. EAP24 is a partner in Optum's network, but Optum is also the dominant global competitor any Polish or European enterprise would consider first.
• LifeWorks (formerly Morneau Shepell): Large global EAP and total wellbeing provider serving enterprise clients across North America, Europe, and beyond. Comparable in delivering integrated psychological, legal, and financial support as part of a broader HR services portfolio.

Regional players

• EAP Institute: Austrian EAP provider founded in 2011 and a named EAP24 partner. Comparable in offering EAP services to Central European clients with a meaning-oriented, quality-focused positioning rather than competing head-on with US-scale players.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/eap24

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EAP24 EMPLOYEE ASSISTANCE PROGRAM