Echo Global

What Echo Global does

Echo Global, operated by SociallyU, LLC, is a cloud-based communication management platform purpose-built for Christian ministries. The product is a unified inbox that aggregates chat, email, phone, SMS, and social media channels (Facebook, YouTube, Instagram, WhatsApp, Telegram, WeChat, Line, Kakao Talk, Viber, Twitter, Trumpia) into a single browser-based interface with iOS and Android mobile apps. Feature modules include a shared email inbox, YouTube and Instagram comment management with similar-comment aggregation, Facebook comment and Messenger routing, web-based phone call handling with recording and IVR, embeddable chat widgets, multilingual support, and reporting dashboards (Daily Manager Summary, Team Lead Report, Volunteer Activity Report, 24-Hour Analysis, Heat Maps, Testimonial Alerts). The platform is positioned as no-download and no-update, lowering friction for volunteer-led response teams.

The business model is a product-led growth, self-serve SaaS subscription. Three pricing tiers are publicly listed: Echo Small ($499/month), Echo Medium ($899/month), and Echo Large ($1,399/month), each with a $1,997 one-time setup fee and $150 per additional concurrent seat; all tiers include unlimited user accounts. Inside sales and custom plans are available for larger buyers. The company is headquartered at 1222 East Main Street, Suite 102, Chattanooga, Tennessee, and operates with approximately 9 employees. Marketing is content-led, anchored by free eBooks on online evangelism, a YouTube channel, and an email newsletter. To date the platform has processed 6.7 million+ conversations, 56 million+ messages, 3 million+ chats, and 9.2 million+ call minutes.

No external funding rounds, M&A activity, leadership changes, or financial disclosures are present in the source material. The operating entity is SociallyU, LLC, a Tennessee LLC. Public integrations, pricing, and signup flows are live on echoglobal.org.

Name

Echo Global

Legal name

SociallyU, LLC

Website

https://echoglobal.org

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Echo Global is a cloud-based unified inbox platform, operated by SociallyU, LLC, that aggregates chat, email, phone, SMS, and social media channels into one interface for Christian ministries and faith-based non-profits.

Ownership category

akta.pro rank

Product category

Ministry Communications Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Religious Organizations (8131)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Messaging APIs, CPaaS & Programmable Communications (BPAMACAL)

akta.pro secondary industries

Faith-Based Media, Publishing & Broadcasting (Radio, TV, Digital, Press) (BPAGAJAI), Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Ministry communications platform
• Unified inbox software
• Multi-channel messaging
• Faith-based engagement tools
• Cloud contact center

Headquarters

HQ city

Chattanooga

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Operations, Marketing or Sales, Personnel, Infrastructure

Revenue model

1. Subscription Plans: Monthly subscription fees ranging from $499 to $1,399 per month depending on the plan tier, with higher tiers offering more simultaneous user capacity. All plans include unlimited user accounts with additional seat charges for concurrent users.
2. One-Time Setup Fee: One-time implementation/onboarding fee of $1,997 applied across all plan tiers for initial setup and configuration.
3. Additional Seats: $150 per additional seat above the base concurrent user limit, applicable across all plan tiers for teams needing more simultaneous access.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Echo Global is a cloud-based unified inbox platform built specifically for Christian ministries that aggregates messages, social media comments, chats, emails, SMS, and phone calls from more than 15 channels into a single browser-based and mobile interface. The platform is sold as a monthly subscription with a one-time setup fee and per-seat charges, and includes built-in reporting, multilingual support, and security features tailored to volunteer-driven ministry response teams.

Product overview

Echo Global is a single, unified cloud-based communication platform built specifically for Christian ministries, combining a multi-channel inbox with built-in reporting tools. The core platform is offered across three pricing tiers (Echo Small, Echo Medium, and Echo Large) differentiated by concurrent user capacity, all including unlimited user accounts. Feature modules include Chat Service, Email Management, YouTube Comment Management, Instagram Comment Engagement, Facebook Management, Phone Call Management, and Reporting Tools—all accessible through web browser or mobile apps (iOS/Android) with no downloads required.

Differentiator

Problem solved

Functional benefit

Brands

• Echo Small: Entry-level plan at $499/month with unlimited user accounts and up to 5 users logged in simultaneously
• Echo Medium
• Echo Large

Products and services

• Echo Global Platform

Quantifiable outcome

• 3 million+ chats handled across the platform
• +3 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature10 records

Partnerships

Eight partnerships are on record, tiered core, major and notable.

• SociallyU, LLCcoreOthersSociallyU, LLC is the operating company behind Echo Global. The company operates echoglobal.org and all subdomains under SociallyU, LLC ownership. SociallyU logo appears on Echo Global communications.
• FacebookcoreTechnology or IntegrationFacebook integration allows ministries to manage and engage with Facebook page comments, with ability to take conversations to Messenger with one click. Volunteers can have Messenger conversations without using personal accounts.
• YouTubecoreTechnology or IntegrationYouTube integration enables real-time viewing and responding to comments, with comment aggregation for similar responses. Allows teams to manage comments on published videos and live broadcasts.
• WhatsAppmajorTechnology or IntegrationWhatsApp integration included in platform for messaging capabilities with ministry teams.
• TelegrammajorTechnology or IntegrationTelegram integration enables messaging functionality within the Echo platform.
• InstagramcoreTechnology or IntegrationInstagram integration allows teams to view and reply to Instagram comments in one place, with comment aggregation for batch reactions to similar comments.
• TwiliomajorTechnology or IntegrationTwilio integration for phone call management functionality within the Echo platform, enabling web-based calling capabilities.
• Need Him GlobalnotableStrategic or Co-development PartnerPartnership with Need Him Global to co-produce the '10 Principles for Online Evangelism' eBook resource, demonstrating collaboration on educational content for the ministry community.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Zendesk: Enterprise customer service and messaging platform with social, email, and chat channel aggregation. Wide-portfolio incumbent that competes for the same unified-inbox budget line at larger ministries.
• Intercom: Broadly adopted customer messaging platform offering live chat, email, in-app messages, and AI bots. Larger horizontal incumbent that ministries might adopt as a generic substitute for Echo's specialized toolset.

Direct peers

• Planning Center: Church management software suite (people, groups, services, check-ins, registrations) widely used by Christian ministries. Direct vertical peer that could bundle communication features into its existing ministry OS.
• Help Scout: Customer support platform with shared inbox, reporting, and multi-channel conversation management aimed at SMBs and non-profits. Same unified-inbox + reporting architecture as Echo, though horizontal rather than ministry-focused.
• Front: Shared inbox and team email platform that aggregates messages from multiple channels into a unified workspace. Closest functional peer — same 'unified inbox across channels' core, but serving commercial teams rather than ministries.
• Subsplash: Church engagement and mobile-app platform serving Christian ministries with messaging, media, and community tools. Most direct vertical peer — same customer base (churches and faith non-profits), overlapping product surface in communication and engagement.
• Pushpay: Faith-based engagement platform focused on donor management, giving, and church communication. Direct vertical peer serving the same Christian ministry segment with an adjacent suite that could expand into unified inbox functionality.
• Hiver: Gmail-based shared inbox for team email, helpdesk, and WhatsApp/Instagram/SMS collaboration. Comparable in aggregating multi-channel conversations into one inbox view for response teams.
• Tithe.ly: Digital giving and engagement platform built for churches and faith-based organizations. Direct vertical peer serving the same customer base with adjacent communication and community features.

Emerging players

• Crisp: SMB-focused multi-channel customer messaging platform with chat, email, and social integrations at lower price points than incumbents. Emerging player that overlaps Echo's multi-channel inbox approach for small teams.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCNbVcs4CvXNxHQx2Broisfg
• Facebookfacebook.com/EchoGlobal
• LinkedInlinkedin.com/company/echoglobal

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Echo Global