Hiver
Hiver is an AI-native customer service platform serving 10,000+ teams globally through Hiver in Gmail (Chrome extension helpdesk for Google Workspace) and Hiver Omni (omnichannel platform spanning email, chat, WhatsApp, Slack, and voice) at $25-$105 per user per month, with embedded AI Agents, Copilot, and QA capabilities.
- Company typePrivate
- Founded2011
- HeadquartersPalo Alto, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Hiver does
Hiver is an AI-native customer service platform founded in 2011 and incorporated as Hiver, Inc. in Delaware, with headquarters in San Jose, California and an operations center in Bangalore, India. The company serves over 10,000 teams globally through two core products: Hiver in Gmail, a Chrome extension that converts Gmail into a shared helpdesk for Google Workspace users, and Hiver Omni, a dedicated omnichannel platform spanning email, chat, WhatsApp, Slack, and voice. Both products share a common AI infrastructure comprising AI Agents for autonomous ticket resolution, AI Copilot for assistive reply generation, AI QA for quality monitoring, and AI Insights for analytics. The platform integrates natively with Salesforce, Slack, Jira, Asana, HubSpot, Shopify, and Microsoft Outlook, enabling agents to orchestrate multi-step workflows across systems.
The company operates a hybrid go-to-market motion. A product-led growth layer offers a freemium tier and 7-day free trial with self-serve Google or email signup, while an enterprise sales overlay engages larger prospects through demo booking and personalized onboarding. Pricing is per-seat, ranging from $25 to $105 per user per month, with all AI capabilities included without add-on fees. Revenue grows through land-and-expand as teams add users, segments, and channels. Customer segments include customer support, finance operations, IT service management, and HR teams, with named enterprise customers such as Flexport, Bynder, Gusto, Upwork, Ping Identity, Conservice, Arrive Logistics, and Egnyte spanning technology, logistics, healthcare, and manufacturing verticals.
Hiver is venture-backed, having raised approximately $30 million across multiple rounds, including a $22 million Series B led by K1 Capital in November 2022 to expand multi-channel features and Google Workspace distribution. The company employs 101-250 people, maintains GDPR, CCPA, PCI-DSS, EU-U.S. Data Privacy Framework, and SOC2 Type II-aligned controls, and has scaled to handle millions of resolved customer interactions. Reported operational metrics include 88% First Contact Resolution, 90%+ CSAT, 13-second average chat response time, and NPS of 34.4, supported by 2,000+ G2 reviews averaging 4.6/5.
Hiver firmographics
Firmographics- Name
- Hiver
- Legal name
- Hiver, Inc.
- Website
- https://hiverhq.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Hiver is an AI-native customer service platform serving 10,000+ teams globally through Hiver in Gmail (Chrome extension helpdesk for Google Workspace) and Hiver Omni (omnichannel platform spanning email, chat, WhatsApp, Slack, and voice) at $25-$105 per user per month, with embedded AI Agents, Copilot, and QA capabilities.
- Ownership category
- akta.pro rank
Hiver industry classification
Industry- Product category
- Customer Service Software
- NAICS
- Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF)
- akta.pro secondary industry
- Billing, Payments & Subscription Support (BPAAABAC)
Keywords
Where Hiver is headquartered
LocationHeadquarters
- HQ city
- Palo Alto
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Hiver business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (Per User): Hiver operates on a subscription-recurring revenue model with per-user pricing. The platform offers tiered plans ranging from free (basic features) to paid plans at $25-$105 per user per month. Revenue grows through land-and-expand as teams add users, with AI capabilities included in all plans without add-ons.
- Freemium Tier: Free plan with basic shared inbox, email ticketing, live chat, and knowledge base features. Serves as acquisition funnel for converting users to paid plans as team needs grow.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free Plan - Basic shared inbox and ticketing |
| Per seat | Monthly | Paid Plans - From $25 to $105 per user/month |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels14 records
Hiver product offering
Product offeringCore offering
Hiver sells an AI-native customer service platform delivered through two products: Hiver in Gmail, a Chrome extension that turns Gmail into a shared helpdesk with ticketing, assignment, and AI assistance, and Hiver Omni, an omnichannel workspace unifying email, live chat, WhatsApp, Slack, and voice. Both products include AI Agents for autonomous resolution, AI Copilot for reply assistance, AI QA for quality monitoring, and AI Insights for analytics, all bundled into every plan without per-resolution fees. The platform is sold on per-seat subscriptions ranging from a free tier to $25-$105 per user per month, targeting support, finance, IT, and HR teams handling complex, cross-functional customer requests.
Product overview
Hiver is an AI-native customer service platform offering two core products: Hiver in Gmail (a Chrome extension that transforms Gmail into a helpdesk for Google Workspace teams) and Hiver Omni (a dedicated omnichannel platform for teams managing support across email, chat, WhatsApp, Slack, and voice channels). Both products share a common AI infrastructure including AI Agents for autonomous ticket handling, AI Copilot for agent assistance, AI QA for quality monitoring, and AI Insights for analytics. The platform also includes shared inbox management, ticketing, workflow automation, knowledge base, customer portal, and mobile app capabilities. Pricing starts at $25/user/month with a free plan available.
Differentiator
Problem solved
Functional benefit
Brands
- Hiver in Gmail: Gmail-native helpdesk that transforms Gmail into a helpdesk, allowing teams to manage shared inboxes, handle complex requests, and respond faster with AI without leaving the inbox
- Hiver Omni
Products and services
- Hiver in Gmail A Chrome extension that transforms Gmail into a helpdesk, enabling teams to manage shared inboxes, assign conversations, handle complex requests, and use AI-powered automations without leaving Gmail. Targeted at Google Workspace teams.
- Hiver Omni Dedicated omnichannel customer service platform for teams managing support across email, chat, WhatsApp, Slack, and voice in one unified workspace, with cross-team collaboration, CRM integrations, and built-in AI.
- Live Chat AI-powered live chat widget enabling real-time customer conversations with agents and AI agents, delivered as a standalone channel capability across Hiver products.
- Customer Portal Dedicated portal where customers can view, track, and manage all their support tickets in one place, introduced as a customer-facing self-service capability.
Quantifiable outcome
- 50% faster response times
- +13 more outcomes
Companies that use Hiver
Customer profileNamed customers8 records
Segments8 records
Ideal customer profiles4 records
Hiver technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability6 records
Feature8 records
Hiver partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and secondary.
- Google (Gmail)coreDeep integration partnership with Google Workspace. Hiver in Gmail transforms Gmail into a helpdesk with shared inboxes, ticketing, and automation. The Chrome extension distributes through Chrome Web Store.
- SalesforcecoreNative Salesforce integration enabling bidirectional sync. Customer Bynder automates over 2,500 service workflows monthly through Salesforce integration. Agents can raise Jira issues from tickets with engineering updates flowing back.
- SlackcoreSlack integration for channel-based notifications, routing, and team collaboration. Support updates flow between Hiver and Slack workspaces.
- AsanasecondaryAsana integration enables teams to track progress, share updates, and close the loop on complex projects right from where communication starts.
- JirasecondaryJira integration allows agents to raise issues from tickets with engineering updates appearing back in the same Hiver thread, enabling connected workflows between support and development teams.
- HubSpotsecondaryHubSpot integration through custom connectors enabling CRM sync and customer context within support workflows.
- ShopifysecondaryShopify integration allowing AI agents to read order data, pull order IDs, and create records in ERP systems as part of automated workflows.
- Microsoft (Outlook)secondarySupport for Microsoft email ecosystem including Outlook integration and sign-in with Microsoft accounts, complementing Gmail-native offering.
Scale indicators6 records
Recent moves6 records
Expansion highlights8 records
Hiver competitors and assessment
Company assessmentBroad incumbents
- Freshdesk: Freshdesk (Freshworks) is a broad customer support platform offering ticketing, AI (Freddy AI), and omnichannel features. Hiver competes with Freshdesk in SMB and mid-market segments, particularly as both integrate with common productivity tools.
- Zendesk: Zendesk is a leading enterprise helpdesk and customer service platform offering ticketing, AI agents (Zendesk AI), and omnichannel capabilities. Hiver positions directly against Zendesk for email-heavy mid-market and enterprise support.
- Intercom: Intercom is an AI-first customer service platform combining live chat, helpdesk, and AI agents (Fin). It competes with Hiver Omni in the omnichannel mid-market and enterprise support space.
- Zoho Desk: Zoho Desk is part of the broader Zoho suite offering helpdesk, ticketing, and AI assistant (Zia). It is a broader incumbent competing in SMB and mid-market with a broader portfolio approach.
Direct peers
- Front: Front is a shared inbox and email collaboration platform for customer support and team workflows. It is the most direct competitor to Hiver in Gmail, targeting similar Google Workspace and Outlook-using teams with collaborative email management.
- HappyFox: HappyFox is a helpdesk and ticketing platform for SMB and mid-market support teams, with email-based ticketing and automation. Hiver compares itself directly to HappyFox in pricing and feature parity.
- Help Scout: Help Scout is a customer support platform focused on shared inboxes, ticketing, and AI assist (AI Drafts and AI Answers). It is a direct SMB-focused peer to Hiver with comparable email-first positioning.
- Kustomer: Kustomer is a CRM-native customer service platform with AI agents and omnichannel routing. It competes with Hiver Omni for enterprise B2B support buyers seeking deep CRM-integrated workflows.
Emerging players
- Re:amaze: Re:amaze is a helpdesk focused on e-commerce and Shopify merchants, with shared inbox, live chat, and AI assistance. Comparable to Hiver in shared inbox/email ticketing but narrower in vertical focus.
- Tidio: Tidio is an SMB-focused customer service platform combining live chat, chatbots, and helpdesk. It overlaps with Hiver in live chat and AI-assisted support for small teams.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Hiver social profiles
Digital presenceHiver compliance and trust
Trust signalCompliance7 records
Hiver financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hiver leadership team
Management profileNumber of profiles
Profiles3 records
Hiver subsidiaries and ownership
Company hierarchySubsidiaries1 record
Hiver funding detail
Funding detailFunding overview
Funding rounds4 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hiver M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hiver
What does Hiver do?
Hiver sells an AI-native customer service platform delivered through two products: Hiver in Gmail, a Chrome extension that turns Gmail into a shared helpdesk with ticketing, assignment, and AI assistance, and Hiver Omni, an omnichannel workspace unifying email, live chat, WhatsApp, Slack, and voice. Both products include AI Agents for autonomous resolution, AI Copilot for reply assistance, AI QA for quality monitoring, and AI Insights for analytics, all bundled into every plan without per-resolution fees. The platform is sold on per-seat subscriptions ranging from a free tier to $25-$105 per user per month, targeting support, finance, IT, and HR teams handling complex, cross-functional customer requests.
Is Hiver a public or private company?
Hiver is a private company. It is classified as venture growth investor backed and is currently operating.
When was Hiver founded?
Hiver was founded in 2011. It employs 101 to 250 people.
Where is Hiver based?
Hiver is headquartered in Palo Alto, United States, in the North America region.
How does Hiver make money?
Two revenue lines are on record. SaaS Subscription (Per User) is the primary driver. The others are freemium Tier.
Who are Hiver's main competitors?
Broad incumbents on record are Freshdesk, Zendesk, Intercom and Zoho Desk. Direct peers are Front, HappyFox, Help Scout and Kustomer. Emerging players are Re:amaze and Tidio.
Does Hiver have an API?
Yes. Hiver provides a developer API that enables third-party integrations and automation capabilities. The Terms of Service mention that customers may integrate Hiver with their email provider through secure authorization mechanisms such as OAuth 2.0, and that Hiver complies with email service provider APIs. Developer documentation is at developer.hiverhq.com/hiver-api.
What industry is Hiver in?
Hiver's product category is Customer Service Software. Its primary akta.pro industry code is BPAAABAF, Technical & Product Support (Tier 0–2, Troubleshooting), with a secondary code of BPAAABAC, Billing, Payments & Subscription Support. Its NAICS code is 5415 and its SIC code is 7372.