EMPLOIS FAMILIAUX SERVICES

What EMPLOIS FAMILIAUX SERVICES does

EMPLOIS FAMILIAUX SERVICES is a French non-profit association (loi 1901), founded on 24 June 1994 in Marseille, that delivers personal and home-care services across three poles — Famille (Families with young children), Senior (elderly and loss-of-autonomy), and Handicap (people with disabilities) — to households throughout Marseille and the Bouches-du-Rhône department. Service delivery is structured around two engagement modes: 'Mode Prestataire', in which the association employs the caregivers and invoices clients monthly, and 'Mode Mandataire', in which the client is the legal employer and the association handles recruitment, payroll, and administration on a fee basis; an optional 'Service+' annual membership adds administrative and legal support for self-managing mandate clients. Pricing is hourly and unit-based (prestataire from €12.70/hour post-tax credit; mandataire from €10.53/hour post-tax credit), with convention rates of up to €25-€27/hour for APA and CARSAT-funded interventions, and the association accepts CESU préfinancé vouchers as payment.

The underlying technology stack is modest and operationally focused rather than digital: the Domiphone télégestion system provides telephone-based pointage (start/end time logging) for caregiver interventions, while a member portal (Medisysnet), an online quote-request flow, and standard Google Analytics instrumentation support client and partner self-service. The association relies on institutional channels for beneficiary acquisition — conventions with Conseil Départemental des Bouches-du-Rhône (APA), CARSAT Sud-Est (aide ménagère and post-hospitalization home return), and CAF (PAJE child home care), plus referral partnerships with insurance and mutual platforms (Bien Être Assistance, Domiserve, DomPlus, MAIF, IMA, AG2R, CNRACL, RSI, Mutualité Fonction Publique). It holds three stacked regulatory credentials — Préfecture SAP approval (No. SAP 398765107), AFNOR NF311 certification for home services, and the Cap Handéo disability label — which collectively function as an entry barrier and as a precondition for participating in the dominant public payor programs. The organization discloses 9 administrative/coordination employees and is governed by a Board led by President José Louis Segura; revenue and intervention volumes are not publicly disclosed.

Name

EMPLOIS FAMILIAUX SERVICES

Legal name

Association EMPLOIS FAMILIAUX SERVICES

Website

https://emploisfamiliauxservices.fr

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Emplois Familiaux Services is a Marseille-based non-profit association founded in 1994 that delivers home care and personal services across Family, Senior, and Disability segments in Bouches-du-Rhône via prestataire and mandataire engagement modes, anchored by SAP, NF311, and Cap Handéo certifications.

Ownership category

akta.pro rank

Product category

Home Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Child Care Services (6244)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

akta.pro secondary industries

Family Caregiver Relief & Coaching (Respite-Integrated) (HSABAGAJ), Senior/Accessibility Concierge & Companion Errands (HSACAIAO)

Keywords

• Home care services
• Personal care assistance
• Elderly care support
• Childcare at home
• Disability support services

Headquarters

HQ city

Marseille

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Prestataire Mode Services: Clients receive services from association-employed staff. The association invoices monthly for interventions. The client is not the employer of the intervenor.
2. Mandataire Mode Services: Clients act as employers of intervenors. Emplois Familiaux Services handles recruitment and administrative formalities on behalf of the client for a fee.
3. Service + Annual Membership: Annual membership providing administrative assistance (contract support, legal follow-up, administrative help) for self-managing mandate clients.
4. CESU Préfinancé Payment Acceptance: Acceptance of pre-paid employment service vouchers (Titres Cesu) as payment for services, providing flexible payment options for clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

EMPLOIS FAMILIAUX SERVICES is a non-profit association providing home-based personal services across three poles (Family, Senior, Disability) and two service modes: Prestataire (where EFS employs the caregiver and bills the client) and Mandataire (where the client employs the caregiver and EFS handles administrative tasks). Services include childcare, housekeeping, ironing, meal preparation, elderly and disabled assistance, garde-malade support, transport/accompaniment, gardening, DIY, IT assistance, pet walking, and annual administrative assistance via Service+ membership.

Product overview

EMPLOIS FAMILIAUX SERVICES is a home care association offering two main service delivery modes: Mode Prestataire (provider mode) where the association employs caregivers and handles billing, and Mode Mandataire (mandate mode) where clients are employers and the association assists with recruitment and administration. The Service+ annual membership add-on provides administrative support. Services span three poles: Family (childcare, pet walking), Senior (elderly care, companionship), and Handicap (disability assistance). Core services include housekeeping, gardening, meal preparation, transport, administrative and IT assistance. The organization uses Domiphone telemanagement technology for caregiver time tracking.

Differentiator

Problem solved

Functional benefit

Products and services

• Mode Prestataire (Provider Service) In Prestataire mode, EFS is the legal employer of the caregiver. The client purchases hours of service, and EFS handles payroll, social contributions, replacement of absent staff, and quality control. Available across the Family, Senior, and Disability poles.
• Mode Mandataire (Mandate Service) In Mandataire mode, the client is the legal employer of the caregiver. EFS recruits, trains, and provides the caregiver, then handles payroll administration, social declarations, and replacement of absent staff for a fee. Available across the Family, Senior, and Disability poles.
• Service+ Annual Membership An annual subscription membership that gives enrolled members access to administrative paperwork assistance, help with official forms, and accompaniment to appointments. Marketed as a 24/7 support service.
• Family Services (Pôle Famille) Home-based services for families with children, including qualified childcare (garde d'enfants), housekeeping and ironing (ménage, repassage), meal preparation, school transport and accompaniment, and home IT assistance. Targets households with young children and dual-income families.
• Senior Services (Pôle Senior) Home-based services for independent seniors and the frail elderly, including assistance with daily living activities, garde-malade support, transport and accompaniment (including medical appointments), meal preparation, and post-hospitalization recovery support. Often funded via APA (Conseil Départemental) and CARSAT.
• Disability Services (Pôle Handicap) Home-based services for children and adults with disabilities, including qualified caregivers trained in disability support, accompaniment outside the home, and coordination with MDPH and PCH funding pathways. EFS holds the Cap Handéo certification for this pole.
• Garde-malade (Sick Care) Support At-home sick-care support provided by personnel qualified as garde-malade, typically used during recovery from illness, post-hospitalization, or alongside palliative care. Available within the Senior pole.
• Garde d'enfants (Childcare) Qualified at-home childcare services for families with infants and children of various age groups (0-6+), covering daily routines, school pick-ups, meal preparation, and post-illness recovery care for children.
• Housekeeping and Ironing At-home housekeeping (ménage) and ironing (repassage) services delivered by qualified personnel. Available to families, seniors, and people with disabilities across the three service poles.
• Transport and Accompaniment Personal transport and accompaniment service for clients needing help getting to and from medical appointments, errands, school pick-ups, or social outings. Available across all three service poles.
• Meal Preparation and Household Tasks At-home meal preparation and related household tasks provided by qualified personnel for families, seniors, and people with disabilities.
• Gardening and DIY Light gardening and DIY (petit bricolage) tasks at the homes of seniors and people with disabilities, helping maintain safe and functional living environments.
• IT Assistance at Home At-home IT support provided to clients needing help with computers, internet, smartphones, or digital administrative tasks.
• Pet Walking Dog walking and pet care services for clients unable to walk their pets themselves, typically seniors or people with mobility limitations.

Quantifiable outcome

• Non-profit association not subject to 7% VAT, enabling more competitive pricing for clients
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

24 partnerships are on record, tiered core and minor.

• Conseil Départemental des Bouches-du-RhônecoreStrategic or Co-development PartnerOfficial institutional partnership for APA (Allocation Personnalisée d'Autonomie) funded home care services. The association is conventionné by the department council for providing loss-of-autonomy care.
• Région SudcoreStrategic or Co-development PartnerRegional government partnership through the Sud Region, contributing to regional health and social care initiatives.
• Mairie de MarseillecoreStrategic or Co-development PartnerPartnership with the City of Marseille for local social and care service coordination.
• Caisse d'Allocations Familiales (CAF) de MarseillecoreStrategic or Co-development PartnerPartnership with CAF for PAJE (Prestation d'Accueil du Jeune Enfant) child home care financial assistance programs.
• CARSAT Sud-EstcoreStrategic or Co-development PartnerConvention with CARSAT for aide ménagère (home help) and aide au retour à domicile après hospitalisation (post-hospital care) services. Clients with CARSAT coverage benefit from convention rate pricing.
• Bien Être AssistanceminorChannel Partner/ Reseller/ DistributorService platform partnership for insurance-based home care assistance referrals.
• DomiserveminorChannel Partner/ Reseller/ DistributorService platform partnership for home care assistance referrals and CESU management.
• DomPlusminorChannel Partner/ Reseller/ DistributorService platform partnership for home care assistance referrals.
• MAIFminorChannel Partner/ Reseller/ DistributorMutual insurance partnership for home care assistance coverage for policyholders.
• Inter-mutuelle Assistance (IMA)minorChannel Partner/ Reseller/ DistributorMutual assistance platform partnership for home care coverage.
• Parcours Handicap 13minorStrategic or Co-development PartnerDisability care coordination network in Bouches-du-Rhône, focused on specialized support pathways.
• Unapei MontolivetminorStrategic or Co-development PartnerDisability advocacy and care network, providing specialized support for people with intellectual disabilities.
• Réseau Géronto'NordminorStrategic or Co-development PartnerGerontological health network in North Marseille, coordinating care for elderly with complex medical-social needs.
• Réseau Inter Génération / ACLAPminorStrategic or Co-development PartnerIntergenerational and home care network supporting elderly living at home through community coordination.
• HandéocoreStrategic or Co-development PartnerHandéo is the organization that issues the Cap Handéo certification. The association is a certified Cap Handéo provider, following Handéo's guidelines for disability care quality, professional training, and service adaptation.
• Institut de la Maladie d'AlzheimerminorStrategic or Co-development PartnerPartnership for Alzheimer's disease research and care support.
• UDAF 13 (Union Départementale des Associations Familiales)minorStrategic or Co-development PartnerDepartmental union of family associations providing family support services and coordination.
• URIOPPSminorStrategic or Co-development PartnerFederation of the health and social sector in Provence-Alpes-Côte d'Azur region.
• La Chrysalide MarseilleminorStrategic or Co-development PartnerMarseille-based social integration enterprise for people with disabilities, supporting inclusive employment and care.
• Unis-CitésminorStrategic or Co-development PartnerCivic service organization providing young volunteers for community support roles.
• AG2R La MondialeminorChannel Partner/ Reseller/ DistributorInsurance and social protection group partnership for home care coverage.
• CNRACLminorChannel Partner/ Reseller/ DistributorCivil servant pension fund providing home care assistance coverage for retired public sector employees.
• RSI (Régime Social des Indépendants)minorChannel Partner/ Reseller/ DistributorSocial protection scheme for self-employed individuals providing home care assistance.
• Mutualité Fonction PubliqueminorChannel Partner/ Reseller/ DistributorMutual insurance for public sector employees providing home care coverage.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• O2 Care Services: Leading French private home care franchise providing childcare, senior care, and household services nationwide. Competes for the same APA- and CESU-funded customers but at greater scale and as a commercial operator.
• DomusVi: Major French operator of nursing homes and senior residences that has expanded into home care and assistance services. Broad incumbent serving overlapping elderly populations at significantly larger scale than EFS.
• UNA (Union Nationale de l'Aide, des Soins et des Services aux Domiciles): National federation representing French home care providers, including many associations, with deep conventions in APA, CARSAT, and CAF programs. Broader umbrella organization, but its member associations operate the same services as Emplois Familiaux Services.

Direct peers

• Petits-Fils: French franchise specializing in in-home assistance for the elderly, including personal care, housekeeping, and post-hospitalization support. Closely aligned with EFS's Pôle Senior and APA-funded service lines.
• ADHAP Services: Established French home care franchise providing personal assistance, elder care, and household services for APA and private clients. Comparable pricing model and conventionnement strategy.
• Senior Compagnie: French franchise network focused on non-medical home assistance for seniors, including personal care, daily living support, and companionship. Same regulatory framework (SAP approval, APA conventionnement) as EFS.
• ClémenceVie / Bien à la Maison: French home care network offering personal services, childcare, and senior assistance with similar funding conventions and a comparable multi-pole service offering to Emplois Familiaux Services.
• Cap Vital Santé: French franchise providing in-home personal care services for seniors, disabled persons, and families via conventionnement with French government programs. Comparable service mix across senior and disability poles.
• Générale des Services: National French franchise network offering home care, childcare, and senior services through licensed local agencies. Direct competitor in the Marseille market with comparable service menu and pricing.
• ADMR (Aide à Domicile en Milieu Rural): Federation of non-profit home care associations operating across France, providing personal services, family, and elderly care under associative (loi 1901) status. Directly comparable business model, funding conventions, and customer segments to Emplois Familiaux Services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/EFS_Marseille
• YouTubeyoutube.com/channel/UC2fCz_SnT5ZVc03dhkFkgRQ
• Facebookfacebook.com/EFS13004
• LinkedInlinkedin.com/company/emplois-familiaux-services
• Instagraminstagram.com/emploisfamiliauxservices13

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EMPLOIS FAMILIAUX SERVICES