EMPOWERability Inc.

What EMPOWERability Inc. does

EMPOWERability Inc. (EAI) is a not-for-profit charity incorporated in New South Wales, Australia, providing disability and aged-care support services primarily under Australia's National Disability Insurance Scheme (NDIS). Founded in April 1993 as the Hawkesbury Penrith Respite Service (HPRS) and rebranded to EAI in March 2014 in anticipation of the NDIS rollout, the organization serves people with disabilities (including NDIS participants and individuals aged 65+ with disability funded via the Commonwealth Home Support Program), as well as their carers. Its registered service categories span Core Supports, Increased Social and Community Participation, Support Coordination, and High Intensity Daily Personal Activities.

Its core products include the Individualised Community Participation Program (CCSP) delivered at its Cranebrook facility, the Short Term Accommodation service at Amaroo House in Richmond, NDIS-registered in-home and community access supports, school holiday and recreational programs for children and teens, CHSP-funded aged care services, and brokerage services for self-funded and non-NDIS/DOHA clients. The underlying technology layer consists of NDIS provider registration and government funding integration, supplemented by purpose-built accessible physical infrastructure (hoists, sensory rooms, accessible vehicles, on-site gyms and group activity spaces). The company has no public APIs, SDKs, or documented software platform.

Revenue is generated through NDIS Price Guide-aligned billing for registered NDIS supports, CHSP government funding via the Department of Health and Aged Care, brokerage transactions, and direct self-funded client payments. The organization is community-governed by a Management Committee (with roughly half of members historically being people with disabilities or carers), operates from two accessible venues in Richmond and Cranebrook, and is geographically constrained to the Penrith, Hawkesbury, and Blue Mountains LGAs in NSW.

Name

EMPOWERability Inc.

Legal name

EMPOWERability Incorporated

Website

https://empowerability.org.au

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

EMPOWERability Inc. is a not-for-profit disability support charity in New South Wales, Australia, delivering NDIS-registered core, community participation, support coordination, and short-term accommodation services to people with disabilities and aged clients across the Penrith, Hawkesbury, and Blue Mountains LGAs.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

Keywords

• Disability support services
• NDIS provider
• Community participation programs
• Respite accommodation services
• Aged care support

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. NDIS Funding: Registered NDIS provider delivering Core Supports, Increased Social and Community Participation, Support Coordination, and High Intensity Daily Personal Activities under participant NDIS plans
2. DOHA/Government Funding: Funding from Department of Health and Aging (DOHA) under the Commonwealth Home Support Program (CHSP) for individuals over 65 with disability
3. Self-Funded Supports: Direct payment for services by individuals who self-fund their disability support needs
4. Brokerage Services: Support services delivered through funding sources other than NDIS or DOHA, including self-funded supports, carer support, and other government agencies

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

EMPOWERability Inc. (EAI) is a not-for-profit charity and registered NDIS service provider that delivers disability and aged care supports to people with disability. It provides in-home support, community access, group-based programs, short-term accommodation, and support coordination from two accessible venues (Amaroo House in Richmond and CCSP in Cranebrook), supplemented by outreach in private homes and community settings across the Penrith, Hawkesbury and Blue Mountains regions of New South Wales.

Product overview

EMPOWERability Inc. operates as a not-for-profit disability support organization offering a suite of coordinated services under the NDIS framework. The core offerings include NDIS-registered services (Core Supports, Support Coordination, and High Intensity Daily Personal Activities), the Individualised Community Participation Program (CCSP) for community access and daily activities, and School Holiday & Recreational Programs for children and teens. Supporting these are Brokerage Services for non-NDIS funding arrangements, CHSP Aged Care Services for clients over 65, and Amaroo House providing short-term accommodation. The organization also provides an NDIS Planning Tool as a downloadable resource. Services are delivered from two accessible locations—Amaroo House in Richmond and CCSP in Cranebrook—plus in-community and in-home support.

Differentiator

Problem solved

Functional benefit

Brands

• Amaroo House: Short term accommodation venue located at 10 East Market Street, Richmond, NSW, providing overnight accommodation from one night to several weeks of support.
• CCSP (Cranebrook Community Support Program)

Products and services

• NDIS Services Registered NDIS service provider delivering Core Supports (Daily Activities or Social, Community & Civic Participation), Increased Social and Community Participation, Support Coordination, and High Intensity Daily Personal Activities. Includes in-home support, community access, group-based support, short-term 1:1 accommodation, assistance to access therapeutic supports, and coordination of supports for NDIS participants.
• Individualised Community Participation Program (CCSP) A community participation group program offering community access services and onsite daily activity supports for people who have finished schooling. Features a sensory room, group cooking programs, activity and creative spaces, and an onsite gym at the Cranebrook venue.
• School Holiday & Recreational Programs
• CHSP Aged Care Services
• Amaroo House Short-Term Accommodation Short-term accommodation service operating from Amaroo House in Richmond (10 East Market Street) offering overnight stays from one night to several weeks. Includes fully accessible bathroom, kitchen, and laundry facilities for developing daily living skills.
• Brokerage Services Support services delivered through funding sources other than NDIS or DOHA, including self-funded supports, carer support, and other government agencies.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core.

• Nepean Blue Mountain Local Health District (NBM LHD)coreStrategic or Co-development Partner · 1 January 2020EAI secured the Safe And Supported at Home (SASH) Case Management program with NBM LHD in 2020. In July 2021, the organization expanded by securing the ComPacks program for the same local health district.
• NDIS (National Disability Insurance Scheme)coreOthers · 1 January 2015Became registered NDIS provider as scheme rolled out in Penrith, Blue Mountains and Hawkesbury areas from July 2015. Played crucial role in assisting families with transition into the scheme.
• Department of Health and Aging (DOHA)coreOthersReceives CHSP funding under Commonwealth Home Support Program for aged care services to individuals 65+ with disability. Supports valid for one financial year.
• Family & Community Services – ADHCcoreOthersReceived funding from Family & Community Services – Ageing, Disability and Home Care (ADHC) through Home and Community Care Program (HACC) and Disability Services Program (DSP).

Scale indicators2 records

Recent moves10 records

Expansion highlights3 records

Direct peers

• Sunnyfield: NDIS-registered disability services non-profit providing accommodation, community participation, and support coordination across NSW and ACT — closely comparable service model and customer base to EMPOWERability.
• Achieve Australia: NSW-based NDIS-registered disability support provider offering accommodation, community participation, and support coordination — directly comparable service mix to EMPOWERability, operating at a larger scale across metro and regional NSW.
• Northcott: One of Australia's largest disability service providers, NDIS-registered across Core Supports, community access, and accommodation — comparable service portfolio to EMPOWERability and operates in western Sydney/NSW, overlapping its catchment.
• Cerebral Palsy Alliance: Major NSW disability services non-profit offering therapy, accommodation, and community participation under NDIS — directly comparable in mission, services, and NDIS registration, and headquartered near EMPOWERability's catchment.

Broad incumbents

• Aruma: One of Australia's largest disability service providers (formerly House with No Steps), delivering NDIS accommodation, community, and employment supports nationally — broader and larger-scale, but with overlapping NDIS service categories and geographic presence in NSW.
• Life Without Barriers: National NDIS and aged-care provider offering disability accommodation, community access, and support coordination — competes with EMPOWERability across multiple service lines and regions, but at substantially greater scale.
• Whiddon: Large NSW aged-care and community services provider that also delivers CHSP-funded home support — comparable to EMPOWERability's CHSP/aged-care arm and overlapping in regional NSW service areas.

Regional players

• Habilis: Smaller NDIS-registered disability and mental health support provider in regional NSW — comparable in size and service mix to EMPOWERability, and likely competing for participants in adjacent LGAs.
• Macarthur Disability Services: Regional NDIS-registered disability services provider in the Macarthur/Southwest Sydney region of NSW — similar in scale and service scope to EMPOWERability, with comparable community-led, non-profit model.

Emerging players

• Interaction Disability Services: Smaller disability services non-profit operating in NSW, offering NDIS-registered community participation and support coordination — comparable service catalogue and target participant base to EMPOWERability, though at a more limited scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/empowerability-inc.

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EMPOWERability Inc.