What Interaction Disability Services does

Interaction Disability Services Ltd. is a not-for-profit, NDIS-registered disability support organization headquartered in Norwest (Bella Vista), New South Wales, Australia, founded in 1979 by a group of parents seeking independent living outcomes for their children with disability. The organization provides an integrated suite of NDIS-funded services — Supported Independent Living and Specialist Disability Accommodation (24/7, high-support, and drop-in models), Level 2 and Level 3 Specialist Support Coordination, Community Access and Self-Care programs, and a Behaviour and Allied Health Services practice covering psychology, speech pathology, behaviour support, and counselling. Its distinguishing capability is a deep specialization in Prader-Willi Syndrome, supported by purpose-built accommodation, specialist clinical expertise, and organizational leadership positions within PWS Australia and the International PWS Organisation.

The organization's revenue is generated primarily through NDIS plan funding, with services delivered under the NDIS Pricing Guidelines and participant plan budgets; a secondary fee-for-service stream exists for private-pay psychology and speech pathology clients outside the NDIS pathway. Service delivery is in-person, distributed across at least eight NSW regions including Western Sydney, Hills District, Macarthur & South West Sydney, Central Coast, Newcastle & Hunter, and Illawarra & South Coast, supported by a headquarters plus regional offices in Central Coast and Wollongong. The organization operates 251–500 employees supporting 550+ families and individuals annually. Operational technology is limited to standard business systems for participant records and NDIS plan coordination — there is no proprietary technology platform.

Go-to-market is community-led and referral-driven, relying on relationships with support coordinators, guardians, parents, allied health professionals, and existing participants. Marketing channels include a content-rich website, social media (Facebook, Instagram, LinkedIn), email newsletters, community events, participant camps, earned media (ABC Illawarra, VOX FM), and a dedicated referral form. Governance is exercised through a Board of Directors that includes disability sector executives, a child and adolescent psychiatrist specializing in intellectual disability, and an NDIS participant, with a participant-led Easy Read policy committee embedded in operations.

Name

Interaction Disability Services

Legal name

Interaction Disability Services Ltd.

Website

https://interactionservices.org

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

251–500 employees

Short description

Interaction Disability Services is a not-for-profit NDIS-registered provider founded in 1979, delivering supported accommodation, support coordination, community access, and allied health services to 550+ families and individuals with disability across New South Wales, Australia, with a distinctive specialization in Prader-Willi Syndrome.

Ownership category

akta.pro rank

Headquarters

HQ city

Baulkham Hills

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. NDIS Funded Services: Revenue is primarily generated through NDIS plan funding. Participants with NDIS plans receive funding for approved supports including accommodation, support coordination, community access, and behaviour and allied health services. Services are delivered in accordance with NDIS Pricing Guidelines and participant plan budgets.
2. Fee-for-Service Therapy: Interaction offers fee-for-service therapy sessions for clients who choose to pay for sessions without using NDIS plan funding. This applies to psychology and speech pathology services where participants opt for private pay arrangements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Interaction Disability Services is a not-for-profit, NDIS-registered provider delivering integrated disability support services across New South Wales, Australia. Core offerings include supported accommodation (Supported Independent Living, high-support, and drop-in), NDIS Support Coordination (Level 2 and Level 3 Specialist), Community Access and Self Care, and Behaviour and Allied Health Services (psychology, speech pathology, behaviour support). The organisation specialises in Prader-Willi Syndrome care through purpose-built housing and dedicated clinical expertise.

Product overview

Interaction Disability Services is a not-for-profit, NDIS-registered disability support organization offering a coordinated suite of services. The core offerings include Accommodation (Supported Independent Living, high-support accommodation, and drop-in support), Support Coordination (Level 2 and Level 3 Specialist), Community Access and Self Care, and Behaviour and Allied Health Services. They specialize in Prader-Willi Syndrome support across all service lines. The organization provides services through a network of trained support workers and allied health professionals including psychologists, behaviour support practitioners, and speech pathologists.

Differentiator

Problem solved

Functional benefit

Products and services

• Accommodation Supported accommodation providing different levels of support including Supported Independent Living (SIL) with 24/7 support, high-support accommodation for complex medical needs, and drop-in supported accommodation for flexible assistance. Designed for NDIS participants requiring housing and daily living support across NSW.
• Support Coordination NDIS support coordination services including Level 2 Support Coordination and Level 3 Specialist Support Coordination to help participants navigate and implement their NDIS plans, connect with providers, and achieve their goals. Targeted at NDIS participants across NSW.
• Community Access and Self Care One-to-one services supporting independence and everyday life skills including community participation, self-care, capacity building, travel training, parenting training, and budgeting support. Aimed at NDIS participants seeking to build independent living and social skills.
• Behaviour and Allied Health Services Therapeutic and supportive services including behaviour support, psychology, assessment, counselling, and speech pathology delivered by trained allied health professionals to support individuals with behavioural challenges, mental health concerns, and developmental needs. Targeted at NDIS participants with complex behavioural and therapeutic needs.
• Prader-Willi Syndrome Support Specialised support services for individuals with Prader-Willi Syndrome, including purpose-built accommodation, behaviour support, and specialist care tailored to the unique needs of people with PWS. Aimed at PWS participants and their families across NSW.
• Speech Pathology Speech pathology services helping with speech, communication development, receptive and expressive language, social communication, voice, fluency, literacy skills, drinking and swallowing, and mealtime support. Targeted at NDIS participants and fee-for-service clients requiring speech therapy.
• Psychology Services AHPRA-registered psychologists providing individual and group therapy to children, adolescents, and adults with intellectual/developmental disability, addressing emotional, behavioural, and social difficulties. Available via NDIS funding or fee-for-service private pay.
• Online Safety Training Free online safety training for people with disability and their support networks, teaching how to navigate online scams, cyberbullying, and online relationships. Aimed at participants, carers, and support workers in the disability community.

Quantifiable outcome

• 550+ families and individuals supported annually
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Achieve Australia: Achieve Australia is a NSW-based nonprofit providing accommodation, community participation and specialist disability supports. Comparable in geography, service mix (supported accommodation + community access + behavioural support), and NDIS focus.
• Sunnyfield: Sunnyfield is a NSW-focused disability services nonprofit offering supported independent living, community participation, and accommodation services. Directly comparable service portfolio and NDIS-registered nonprofit structure.
• Northcott: Northcott is a NSW-headquartered disability service nonprofit delivering accommodation, therapy, and community participation under NDIS. Comparable in scale, service mix, and regional NSW presence.
• Multicap: Multicap is an Australian disability services nonprofit providing supported accommodation, community access, and allied health. Comparable integrated service offering for people with intellectual and developmental disabilities.
• Yooralla: Yooralla is a Victorian disability nonprofit offering accommodation, therapy, and community participation supports. Comparable integrated disability service model, primarily a regional peer for Interaction.
• Cerebral Palsy Alliance: Cerebral Palsy Alliance is a leading NSW-based disability nonprofit providing accommodation, therapy, and early intervention. Comparable in delivering integrated allied health and accommodation services to people with developmental disabilities.

Emerging players

• Autism Spectrum Australia (Aspect): Aspect is a national autism-specific disability provider delivering therapy, education, and community participation. Partial overlap with Interaction's allied health and behaviour support services, particularly for participants with autism and developmental disabilities.

Broad incumbents

• Life Without Barriers: Life Without Barriers is one of Australia's largest disability and community services nonprofits, delivering NDIS accommodation and support across multiple states. Larger and more diversified than Interaction, but directly comparable in service lines.
• HammondCare: HammondCare is a major Australian health and aged/disability care nonprofit. A board member of Interaction previously held senior roles at HammondCare, indicating sector overlap in specialist disability and complex care accommodation.
• Aruma: Aruma is a large national disability services provider formed from the merger of House with No Steps and Aruma. Comparable NDIS accommodation, community, and therapy services across multiple states at much greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Customer concentration

• Facebookfacebook.com/InteractionServices
• LinkedInlinkedin.com/company/interactionservices
• Instagraminstagram.com/interactionservices

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interaction Disability Services