Eastern Ottawa Resource Centre (EORC)

What Eastern Ottawa Resource Centre (EORC) does

EORC-CREO is a bilingual, non-profit community resource centre founded in 1979 and headquartered in Gloucester, Ottawa, with a satellite office in Orléans. It delivers 15+ integrated programs across five service areas: children and youth support, community development, gender-based violence support, resource/referral/outreach, and seniors and adults with physical disabilities support services. The organization serves 5,000–15,000+ individuals annually across east Ottawa communities, with sub-programs including transportation, meals on wheels, adult day program, foot care clinics, friendly visiting, caregiver support, language courses (ESL/FSL), community kitchens, food share, and a planned community garden.

Its core technology is a basic community services delivery platform using standard office infrastructure, online booking, and referral management software. There are no proprietary AI/ML systems, APIs, or third-party developer integrations disclosed. Services are delivered through walk-in access at two physical locations, phone/email intake, online booking, and partner referrals from Ontario Health at Home, healthcare providers, schools, and social service agencies. Most services are free; nominal fees apply to transportation (distance-based, $11–$43+), adult day program ($25/day), foot care ($45/visit), and meals ($3.33–$12/meal).

The business model is grant-funded non-profit operations, not commercial revenue generation. Core funding comes from Ontario Health through Multi-Sector Service Accountability Agreements (MSAA), supplemented by United Way, individual and corporate donations, monthly giving, gaming revenues via Lola Charitable Gaming Association, and nominal program fees. The organization holds FOCUS Accreditation (2022), French-language services designation under Ontario Bill 8 (1992), and AODA/PHIPA/FIPPA compliance certifications. It is governed by a volunteer Board of Directors with at least 30% francophone representation and operates with 23 paid staff and 200+ active volunteers.

Name

Eastern Ottawa Resource Centre (EORC)

Legal name

Centre de ressources de l'est d'Ottawa (Eastern Ottawa Resource Centre)

Website

https://eorc-creo.ca

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

11–50 employees

Short description

Eastern Ottawa Resource Centre (EORC) is a bilingual non-profit community resource centre founded in 1979, delivering 15+ integrated programs across crisis support, gender-based violence services, seniors' care, food security, and newcomer services to 5,000–15,000+ vulnerable individuals annually across east Ottawa.

Ownership category

akta.pro rank

Headquarters

HQ city

Gloucester

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government Funding: Core operational funding from Ontario government through Ontario Health at Home, United Way, and other government programs. Governed by Multi-Sector Service Accountability Agreements (MSAA) with Ontario Health.
2. Donations and Charitable Contributions: Individual and corporate donations via one-time and monthly giving programs. Receipts for tax purposes provided. EORC is a registered charity.
3. Program Fees: Nominal fees for certain programs including transportation services (distance-based), meals (hot/frozen/Indian meals), and foot care clinics. Most services are free.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

EORC-CREO is a bilingual non-profit community resource centre providing crisis intervention, gender-based violence support, seniors' and disability support services, food security programs, transportation, language training, and community development services to vulnerable populations in east Ottawa. It delivers 15+ programs spanning five main service pillars through two physical locations, supplemented by phone, email, and online booking intake channels.

Product overview

EORC-CREO is a multi-service non-profit community resource centre offering a comprehensive portfolio of support programs organized into five main service areas: Children and Youth Support, Community Development and Engagement, Gender-Based Violence Support, Resource Referral and Outreach, and Seniors and Adults with Physical Disabilities Support Services. These core programs encompass numerous sub-programs including transportation services, meals on wheels, adult day programs, friendly visiting, exercise classes, foot care, home help, caregiver support, seasonal support services, free computer access, language courses, community kitchens, food share, community garden, and transitional housing support. The organization operates as a unified service delivery model with programs designed to work collaboratively, providing wraparound support to individuals and families facing crisis situations across Ottawa's east end.

Differentiator

Problem solved

Functional benefit

Products and services

• Children and Youth Support Support services for children and youth facing various challenges, including counseling, seasonal support (back-to-school supplies, warm winter hats via Tuques for Tots), and community development programs for ages up to 18 in the EORC catchment area.
• Community Development and Engagement Programs promoting social justice, poverty reduction, food security, and advocacy at the local level through collaboration with local residents and partners.
• Gender-Based Violence Support Confidential and compassionate support services for individuals experiencing gender-based violence, including individual counseling, intimate partner violence support groups, transitional housing assistance, family court support, and counseling for children who witness violence.
• Resource, Referral and Outreach Connects individuals to appropriate services including food cupboard, housing, clothing, social services referrals, budget assistance, utilities support, and emergency support.
• Seniors and Adults with Physical Disabilities Support Services Comprehensive community support services helping seniors and adults with physical disabilities live independently through transportation, meal delivery, friendly visits, home maintenance referrals, caregiver support, exercise classes, and foot care services.
• Transportation Services Transportation to and from non-urgent medical appointments and essential services for seniors and adults with physical disabilities in Ottawa's east end, plus grocery bus service. Distance-based pricing: 1-10 km $13.00; 11-30 km $18.00; 31-50 km $23.00; 51-70 km $33.00; 71-90 km $43.00; 91+ km $0.68/km. Grocery Bus flat rate: $11.00 round trip. Rural postal codes receive discounted rates.
• Meals Programs (Hot, Frozen, and Indian Meals) Meals On Wheels (Popotte roulante) program providing nutritious hot, frozen, and Indian meal options to help individuals maintain health and independence at home. Hot Meals $8.25 each; Frozen Meals soups $3.33, entrees $7.00, desserts $3.33, 7 entrees $47.00; Indian vegetarian meals $10.00, non-vegetarian $12.00. Bi-weekly frozen delivery; Indian meals delivered Fridays; hot meals Monday-Friday during noon hour.
• Adult Day Program Therapeutic, social, and recreational activities for adults living with Alzheimer's or other dementias, providing respite for caregivers. $25 per day (starting April 1st), accessed through Ontario Health at Home referral.
• Foot Care Clinic Registered Practical Nurses provide clients with assessment, foot care services (cleaning, nail trimming, filing), and advice at clinic locations in Gloucester and Orléans. $45.00 per visit; $55.00 for initial visit.
• English and French Second Language Courses Language instruction for newcomers improving English (ESL) or French (FSL) skills, with focus on practical communication for everyday life and employment. Free of charge.
• Transitional Housing Support for Women and Gender-Diverse Individuals Program connecting women and gender-diverse individuals with community services for safe housing, parenting support, education, and legal process assistance following gender-based violence.

Quantifiable outcome

• 5,000+ individuals served annually
• +3 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered minor and core.

• Just Food FarmminorStrategic or Co-development Partner · 1 January 2026EORC partners with Just Food Farm to operate a community garden providing fresh produce for food distribution, promoting food security and sustainable practices. The garden creates volunteer opportunities and is planned for summer 2026.
• Coalition of Ottawa Community Health and Resource CentrescoreStrategic or Co-development Partner · 1 January 1992EORC is a member of the Coalition of Ottawa CHRCs, collaborating with other community health and resource centres across Ottawa to strengthen ties and build healthier communities. This alliance enables cross-centre referrals, shared learning, and collective advocacy.
• Ontario Health at HomecoreStrategic or Co-development PartnerOntario Health at Home coordinates home and community care and provides referrals to EORC's Adult Day Program. Clients are directed to contact Ontario Health at Home (310-2222) to register for day programs.
• Aline-Chrétien Health HubcoreStrategic or Co-development PartnerEORC's satellite office operates within the Aline-Chrétien Health Hub in Orléans, increasing access and convenience for east Ottawa residents. The hub hosts EORC's transportation coordination, adult day program, exercise classes, and foot care clinic.
• Ottawa Food BankcoreStrategic or Co-development PartnerEORC collaborates with the Ottawa Food Bank to provide emergency food cupboard services to registered clients. The partnership enables monthly food distribution including essentials like diapers, wipes, and formula.
• Canada Revenue Agency (CRA)minorStrategic or Co-development PartnerEORC runs a free income tax clinic in partnership with the CRA, providing tax preparation assistance to eligible community members annually from late February through April 30.
• Caring and Sharing ExchangeminorStrategic or Co-development PartnerEORC partners with the Caring and Sharing Exchange for seasonal support programs including the Christmas Exchange and Back-to-School (Student Success Exchange) program, providing holiday assistance and school supplies to families in need.
• University of Ottawa Medical Students (SHIP Program)minorStrategic or Co-development PartnerThe Student-led Health Initiative Partnership (SHIP) brings medical students into the community for hands-on outreach, learning, and engagement activities alongside EORC staff. Students support wellness promotion, community education, and program delivery while gaining real-world experience.

Scale indicators11 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Ottawa Food Bank: Regional food bank that supplies EORC's emergency food cupboard through a formal partnership. Comparable non-profit food-security mandate and donor/funding base, though operating at hub rather than direct-service scale.
• Western Ottawa Community Resource Centre: Sister Community Resource Centre serving Ottawa's west end with the same multi-service model under the Coalition of Ottawa CHRCs. Directly comparable bilingual community-services delivery structure and funder base.
• Somerset West Community Health Centre: Coalition of Ottawa CHRC member providing primary care, seniors services, newcomer support, and community programs in downtown-west Ottawa. Same community health centre funding model via Ontario Health MSAA.
• Centretown Community Health Centre: Coalition of Ottawa CHRC member offering integrated primary care, social services, and community programs in central Ottawa. Closely aligned multi-service non-profit model with comparable funder relationships.
• Carlington Community Health Centre: Coalition of Ottawa CHRC member providing integrated health and social services in central-west Ottawa. Directly comparable CHRC structure, funder base, and vulnerable-population focus.
• South-East Ottawa Community Health Centre: Coalition of Ottawa CHRC member serving south-east Ottawa with similar wraparound social and health services. Comparable bilingual delivery, seniors programming, and food security services.
• Pinecrest-Queensway Community Health Centre: Coalition of Ottawa CHRC member offering primary care, social services, and community programs in west Ottawa. Comparable multi-service non-profit model with overlapping programs in food security and newcomer support.

Broad incumbents

• Ottawa Community Housing: Largest social housing provider in Ottawa, serving vulnerable low-income populations. Tangential overlap with EORC's client base and referral pathways though operating in housing rather than multi-service delivery.
• United Way East Ontario: Major regional funder of EORC and broader network of community services across Eastern Ontario. Operates as a funder/coordinator rather than direct service provider but governs comparable funder-side dynamics and non-profit ecosystem in the region.
• YMCA-YWCA of the National Capital Region: Established charitable organization offering community programs including child care, newcomers, health and fitness, and youth services in Ottawa. Broader mandate and scale but overlapping services for newcomers, children, and seniors.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/eastern-ottawa-resource-centre

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eastern Ottawa Resource Centre (EORC)