ESATEC S.A.S
ESATEC S.A.S is a privately held Colombian IT services and SaaS company that sells managed IT services, AI platforms (Cybella and Cybella AutoCore), and authorized-reseller hardware and software from major vendors to small and medium enterprises and automotive service centers in Colombia.
- Company typePrivate
- Founded-
- HeadquartersCajicá-Chía, Colombia
- Headcount1–10
- GTM typeB2B
- OfferingServices
What ESATEC S.A.S does
ESATEC S.A.S is a privately held Colombian technology company headquartered in Cajicá-Chía, Cundinamarca, that delivers IT services and AI-enabled software products to small and medium enterprises (PYMES) and, via its Cybella AutoCore vertical, to automotive service centers in Colombia. Its portfolio combines managed services (24/7 monitoring, AI-powered help desk, cloud migration and management, IT administration, platform implementation and migration, Odoo ERP implementation, hardware/software solutions, and ongoing support and maintenance) with a bundled business continuity offering that pairs Buffalo NAS hardware with NovaStor (NovaBACKUP) software under a 3-2-1 hybrid protection strategy.
The company's proprietary technology layer centers on two AI-branded products: Cybella, an enterprise AI platform claiming NLP-powered chatbots, predictive analytics, generative AI, process automation, anomaly detection for cybersecurity, and autonomous virtual assistants; and Cybella AutoCore, a SaaS queue and service management system for automotive service centers with WhatsApp chatbot integration, mechanic performance scoring, automated notifications, appointment scheduling, and ERP/CRM integration, sold in Basic, Standard, and Premium monthly subscription tiers. No evidence is present of proprietary model development, patents, or research output, indicating Cybella is most plausibly an applied AI feature layer rather than a foundation-model business.
ESATEC monetizes through four streams: professional services (IT administration, migration, monitoring, help desk, Odoo ERP), recurring SaaS subscriptions (Cybella, Cybella AutoCore), authorized resale of hardware and software from major vendors (Veritas, IBM, Veeam, Pure Storage, Microsoft, Adobe, Lenovo, Sophos, Micro Focus, OpenStack, NovaBACKUP/NovaStor, Buffalo), and managed backup services. Go-to-market is sales-led and direct, leveraging a website with contact forms, WhatsApp as a primary conversational channel, phone outreach, and scheduled demos. The company is privately held, single-country (Colombia), and discloses no investors, funding rounds, leadership roster, or financial figures.
ESATEC S.A.S firmographics
Firmographics- Name
- ESATEC S.A.S
- Legal name
- ESATEC S.A.S
- Website
- https://esatec.co
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ESATEC S.A.S is a privately held Colombian IT services and SaaS company that sells managed IT services, AI platforms (Cybella and Cybella AutoCore), and authorized-reseller hardware and software from major vendors to small and medium enterprises and automotive service centers in Colombia.
- Ownership category
- akta.pro rank
ESATEC S.A.S industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Enterprise Architecture & Technology Roadmapping (BPAEAAAC)
- akta.pro secondary industries
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)
Keywords
Where ESATEC S.A.S is headquartered
LocationHeadquarters
- HQ city
- Cajicá-Chía
- HQ country
- Colombia
- HQ region
- Latin America
Offices1 record
Markets served
ESATEC S.A.S business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Supply Chain, Operations, Infrastructure, Marketing or Sales
Revenue model
- IT Services and Support: Comprehensive IT services including administration and management, implementation and migration, 24/7 monitoring, help desk, cloud migration and management, hardware and software solutions, ERP management (Odoo), and support and maintenance.
- AI Products (Cybella, Cybella AutoCore): Proprietary AI solutions sold as SaaS products with subscription tiers (Basic, Standard, Premium). Cybella offers enterprise AI services while Cybella AutoCore targets automotive service centers.
- Hardware and Software Sales: Sale of technology hardware and software products from authorized distributors including Veritas, IBM, Veeam, Pure Storage, Microsoft, Adobe, Lenovo, Sophos, and others.
- Backup and Disaster Recovery Solutions: Managed backup and business continuity services using Buffalo NAS storage and NovaStor (NovaBACKUP) software, implementing 3-2-1 hybrid protection strategy with professional services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic Plan - Central Dashboard, Digital Agenda, WhatsApp Chatbot, Basic Client Management, Automatic Notifications |
| Subscription | Monthly | Standard Plan - All Basic features plus ERP/CRM Integration, Advanced Panel, Basic AI Optimization |
| Subscription | Monthly | Premium Plan - Advanced AI, Detailed Analytics, Multi-branch Integration, Priority Support |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
ESATEC S.A.S product offering
Product offeringCore offering
ESATEC S.A.S supplies IT services and technology solutions to Colombian small and medium enterprises (PYMES), centering on its proprietary Cybella enterprise AI platform and the Cybella AutoCore SaaS for automotive service centers. Offerings span managed IT services (24/7 monitoring, AI-powered help desk, cloud migration, IT administration, Odoo ERP implementation, hardware/software solutions, support and maintenance) and a Buffalo NAS + NovaStor backup and business-continuity program. The company also operates as an authorized distributor for major technology vendors.
Product overview
ESATEC S.A.S offers a portfolio of technology products and IT services for small and medium enterprises in Colombia. The core AI product line consists of Cybella (a general-purpose enterprise AI platform) and Cybella AutoCore (a SaaS automotive service management system). Supporting these are a full suite of managed IT services including 24/7 monitoring, help desk (AI-powered), hardware/software solutions, cloud migration and management, platform implementation and migration, IT administration and management, ERP (Odoo) implementation, and technical support and maintenance. The company also provides a business continuity solution combining Buffalo NAS hardware with NovaStor backup software. The Cybella platform serves as the overarching AI layer, while Cybella AutoCore is a vertical SaaS product built on the same AI capabilities, with managed services forming the delivery layer across all offerings.
Differentiator
Problem solved
Functional benefit
Brands
- Cybella: AI project designed for business environments that improves efficiency and productivity through artificial intelligence and machine learning technologies.
- Cybella AutoCore
Products and services
- Cybella Enterprise AI Platform Enterprise AI platform using artificial intelligence and machine learning to analyze and optimize business processes, automate repetitive tasks, improve decision-making, and enhance customer service. Includes AI-powered help desk with NLP chatbot, intelligent security for cyber-threat detection, predictive analytics, generative AI capabilities, intelligent workspace, supply-chain management, and process automation.
- Cybella AutoCore (Automotive Service Management SaaS) SaaS AI-powered appointment and service-management system for automotive service centers. Features include WhatsApp chatbot integration, mechanic directory with performance scores, management dashboard, automated notifications, appointment scheduling with complete history, rating system, ERP/CRM integration, and post-sale follow-up. Sold via three monthly subscription tiers (Plan Básico, Plan Estándar, Plan Premium).
- Soporte y Mantenimiento (Support and Maintenance) Technical support and maintenance covering remote and on-site hardware/software assistance, incident management, preventive maintenance, continuous monitoring, corrective maintenance, backup management, and regular updates for technology environments.
- Monitoreo 24/7 (24/7 Monitoring) Round-the-clock continuous monitoring of systems, applications, networks, and technology resources in real time, covering infrastructure, applications, security, user experience, and business process monitoring for customers in Colombia.
- Implementación y Migración de Plataformas Platform implementation and migration services including needs assessment, platform selection (cloud, SaaS, or on-premise), project planning, configuration and integration, testing and validation, staff training, and deployment and monitoring.
- Administración y Gestión de TI IT administration and management services ensuring availability, integrity, and confidentiality of infrastructure, resources, and systems through specialized management of operating systems, storage, backup, virtualization, and databases.
- Migración y Gestión en la Nube (Cloud Migration and Management) Services for moving applications, data, and resources from traditional infrastructure to cloud platforms, including resource management, cost optimization, security and compliance, and performance monitoring.
- Mesa de Ayuda con IA (AI-Powered Help Desk) AI-powered help desk providing instant technical support through advanced chatbots that understand user queries and deliver personalized responses in seconds, alongside traditional support ticket management.
- Soluciones en Hardware y Software Integrated hardware and software solutions combining consulting and technology planning, implementation projects (hardware procurement, installation, custom software deployment), and ongoing support, leveraging authorized-distributor relationships with Veritas, IBM, Veeam, Pure Storage, Microsoft, Adobe, Lenovo, Sophos, and others.
- ERP Odoo (Implementation and Management) Odoo ERP implementation and management providing integrated business process management across CRM, website, sales, and finance modules, enabling automation, real-time visibility, collaboration, and scalability.
- Continuidad del Negocio para PYMES (Buffalo NAS + NovaStor Backup and Disaster Recovery) Business-continuity solution combining Buffalo NAS local storage with NovaStor (NovaBACKUP) software for automated backup and disaster recovery under a 3-2-1 hybrid protection strategy, delivered as a managed service covering design, implementation, monitoring, and support.
Companies that use ESATEC S.A.S
Customer profileSegments3 records
Ideal customer profiles3 records
ESATEC S.A.S technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability9 records
Feature4 records
ESATEC S.A.S partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- Veritas TechnologiescoreESATEC S.A.S is an authorized distributor of Veritas Technologies backup and data protection solutions. Veritas provides enterprise backup and recovery solutions that ESATEC resells and implements for customers.
- IBMcoreESATEC S.A.S is an authorized distributor of IBM technology solutions including hardware and software products. IBM provides enterprise technology infrastructure solutions that ESATEC resells and integrates.
- VeeamcoreESATEC S.A.S is an authorized distributor of Veeam backup and data management solutions. Veeam provides backup, disaster recovery, and data management products that ESATEC resells and implements.
- Pure StoragecoreESATEC S.A.S is an authorized distributor of Pure Storage flash storage solutions. Pure Storage provides all-flash data storage platforms that ESATEC resells and implements.
- MicrosoftcoreESATEC S.A.S is an authorized distributor of Microsoft products including software, cloud services, and enterprise solutions. Microsoft provides operating systems, productivity software, and Azure cloud platform.
- AdobeminorESATEC S.A.S distributes Adobe software solutions as an authorized reseller.
- LenovominorESATEC S.A.S distributes Lenovo hardware including computers, servers, and enterprise hardware as an authorized reseller.
- SophoscoreESATEC S.A.S is an authorized distributor of Sophos cybersecurity solutions including endpoint protection, network security, and managed threat response.
- Micro FocusminorESATEC S.A.S distributes Micro Focus enterprise software solutions as an authorized reseller.
- NovaBACKUP / NovaStorcoreESATEC S.A.S is a partner distributor for NovaBACKUP (NovaStor) backup software, implementing managed backup solutions for PYMES using Buffalo NAS storage combined with NovaStor software under the 'Continuidad del negocio para PYMES' (Business Continuity for SMBs) program.
- Buffalo (NAS Storage)coreESATEC S.A.S implements Buffalo NAS (Network Attached Storage) solutions as part of their business continuity and backup offerings for small and medium enterprises.
Scale indicators1 record
Recent moves1 record
Expansion highlights5 records
ESATEC S.A.S competitors and assessment
Company assessmentRegional players
- CompuSoluciones: Major Mexican/LATAM IT distributor and solutions integrator authorized to resell leading technology vendors. Comparable to ESATEC as a regional VAR/distributor combining software/hardware resale with managed services and digital transformation consulting, though primarily focused on Mexico.
- Mindefort: Colombian IT services and consulting firm offering cloud, infrastructure, and managed services to enterprise and SMB clients in Colombia. Closely comparable to ESATEC in targeting the Colombian PYMES market with similar IT consulting and managed service offerings.
Direct peers
- Softtek: Mexico-founded IT services and digital transformation provider with deep LATAM presence and operations across multiple Latin American countries including Colombia. Directly comparable to ESATEC in delivering IT consulting, managed services, and cloud/digital transformation to enterprise and mid-market clients in the region.
- Stefanini Group: Brazil-based global IT services and consulting company with LATAM-wide operations including Colombia. Comparable to ESATEC in offering IT consulting, systems integration, cloud migration, and managed services across the region.
- Globant: Large LATAM-headquartered IT services and digital transformation firm with significant operations in Colombia and AI/digital studio offerings. Comparable to ESATEC in targeting enterprise digital transformation with AI augmentation, though at substantially larger scale.
- ServiceTitan: SaaS platform purpose-built for automotive and home service trades with appointment scheduling, customer communication, technician tracking, and analytics. Direct functional competitor to ESATEC's Cybella AutoCore product, though at much larger enterprise scale primarily in North America.
- Logicalis: Global IT solutions and managed services provider with significant LATAM presence, offering data center, cloud, and IT infrastructure services. Comparable to ESATEC in delivering infrastructure, cloud migration, and managed IT services to enterprise and SMB clients.
Broad incumbents
- Accenture: Global IT services and consulting giant with substantial LATAM and Colombian operations providing IT consulting, cloud migration, managed services, and AI/digital transformation. Overlaps with ESATEC's core IT consulting and digital transformation offerings, but at vastly broader portfolio and global scale.
- Microsoft: Global cloud and enterprise software platform with Azure, Microsoft 365, Copilot AI, and Dynamics 365 offerings, and an active ESATEC distribution partner. Increasingly sells directly to LATAM SMBs, representing both a partner channel opportunity and a direct competitive threat to ESATEC's managed services and AI platform.
- IBM: Global enterprise technology provider offering AI platforms (watsonx), cloud (Cloud), security, and infrastructure services, and an active ESATEC distribution partner. Competes broadly with ESATEC in IT services and AI platform markets while also serving as a technology supplier via the partner channel.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
ESATEC S.A.S social profiles
Digital presenceESATEC S.A.S financial estimates
Financial estimateRevenue estimate
Valuation estimate
ESATEC S.A.S leadership team
Management profileNumber of profiles
ESATEC S.A.S funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ESATEC S.A.S M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ESATEC S.A.S
What does ESATEC S.A.S do?
ESATEC S.A.S supplies IT services and technology solutions to Colombian small and medium enterprises (PYMES), centering on its proprietary Cybella enterprise AI platform and the Cybella AutoCore SaaS for automotive service centers. Offerings span managed IT services (24/7 monitoring, AI-powered help desk, cloud migration, IT administration, Odoo ERP implementation, hardware/software solutions, support and maintenance) and a Buffalo NAS + NovaStor backup and business-continuity program. The company also operates as an authorized distributor for major technology vendors.
Is ESATEC S.A.S a public or private company?
ESATEC S.A.S is a private company. It is classified as unknown and is currently operating.
When was ESATEC S.A.S founded?
ESATEC S.A.S was founded in -1. It employs 1 to 10 people.
Where is ESATEC S.A.S based?
ESATEC S.A.S is headquartered in Cajicá-Chía, Colombia, in the Latin America region.
How does ESATEC S.A.S make money?
Four revenue lines are on record. IT Services and Support is the primary driver. The others are AI Products (Cybella, Cybella AutoCore), hardware and Software Sales and backup and Disaster Recovery Solutions.
Who are ESATEC S.A.S's main competitors?
Regional players on record are CompuSoluciones and Mindefort. Direct peers are Softtek, Stefanini Group, Globant, ServiceTitan and Logicalis. Broad incumbents are Accenture, Microsoft and IBM.
Does ESATEC S.A.S have an API?
No public API is recorded for ESATEC S.A.S.
What industry is ESATEC S.A.S in?
ESATEC S.A.S's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAAAC, Enterprise Architecture & Technology Roadmapping, with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 541512 and its SIC code is 7370.