Coffee Solutions by Pacific Coffee
Coffee Solutions by Pacific Coffee is a 9-employee Hong Kong and Macau distribution and retail division of Pacific Coffee Company Limited that holds exclusive JURA Swiss automatic coffee machine agency rights for both markets, selling machines, beans, and accessories to corporate offices, home users, and food service operators.
- Company typePrivate
- Founded1992
- HeadquartersHong Kong, China
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What Coffee Solutions by Pacific Coffee does
Coffee Solutions by Pacific Coffee is a Hong Kong-based specialty coffee distribution and retail division of Pacific Coffee Company Limited, operating exclusively within Hong Kong SAR and Macau SAR. The business is built around a 1999 exclusive agency agreement to distribute JURA Swiss automatic coffee machines across both markets, with additional lines including Pacific Coffee-branded high-altitude beans sourced from Africa, the Americas, Hawaii, and Asia, plus specialty equipment sub-brands (KŌNO, Hario, CHEMEX, BODUM) and OATLY barista oat milk. The technical core is JURA's bean-to-cup automation platform, with commercial models (W8, X10, GIGA X3, GIGA X8) capable of producing up to 180 cups per day and integrating with the Octopus payment system for self-service office coffee operations.
The company operates three GTM motions in parallel: enterprise field sales for office coffee machine sales, rentals, and managed services (Business Solutions); a direct-to-consumer e-commerce platform (eshop-coffeesolutions.pacificcoffee.com) selling beans, machines, accessories, and consumables; and a physical JURA showroom in Wan Chai for by-appointment commercial demonstrations. Revenue streams blend one-time machine sales (commercial units into corporate offices plus home purchases), recurring monthly rental subscriptions tied to office coffee consumption, recurring consumables (beans, CLARIS filters, cleaning supplies), and managed services including barista training, maintenance, and event catering. Pricing is denominated in HKD with free delivery above HK$300 across both markets.
The unit is a subsidiary of Pacific Coffee Company Limited, which was acquired by China Resources (华润集团), a Fortune Global 500 state-owned conglomerate headquartered in Shenzhen, in 2010. The current organization comprises 9 employees, sits at the small end of the parent's retail portfolio, and operates without any externally raised funding. Customers span three horizontal segments — corporate offices (primary), home users, and food service/hospitality — with no named enterprise logo disclosure in the available data. The business is best characterized as a mature, stable distribution-and-retail franchise leveraging the parent's brand and balance sheet rather than a high-growth venture.
Coffee Solutions by Pacific Coffee firmographics
Firmographics- Name
- Coffee Solutions by Pacific Coffee
- Legal name
- Pacific Coffee Company Limited
- Website
- https://eshop-coffeesolutions.pacificcoffee.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Coffee Solutions by Pacific Coffee is a 9-employee Hong Kong and Macau distribution and retail division of Pacific Coffee Company Limited that holds exclusive JURA Swiss automatic coffee machine agency rights for both markets, selling machines, beans, and accessories to corporate offices, home users, and food service operators.
- Ownership category
- akta.pro rank
Coffee Solutions by Pacific Coffee industry classification
Industry- Product category
- Coffee Equipment and Supplies Distribution
- akta.pro primary industry
- Coffee, Espresso & Tea Appliances Retail (CRACADAC)
- akta.pro secondary industries
- Specialty Coffee & Tea Retail (Beans, Leaves, Accessories) (CRAHAGAI), Beverage Service (Coffee/Tea/Juice) & Refreshment Stations (HSACAGAJ)
Keywords
Where Coffee Solutions by Pacific Coffee is headquartered
LocationHeadquarters
- HQ city
- Hong Kong
- HQ country
- China
- HQ region
- Asia
Offices2 records
Markets served
Coffee Solutions by Pacific Coffee business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Supply Chain, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Coffee Machine Sales: Sale of JURA automatic coffee machines for home, office, and food service use. Includes commercial models like W8 (up to 50 cups), X10 (up to 100 cups), GIGA X3 (up to 120 cups), and GIGA X8 (up to 180 cups).
- Coffee Machine Rental: Office commercial coffee machine rental services offering flexible coffee solutions for different budgets. Rental includes access to JURA machines with Octopus payment system integration for self-service coffee operations.
- Coffee Beans and Accessories: Sale of premium coffee beans sourced from Africa, Central and South America, Hawaii, and Asia, including blends, single origin, decaffeinated, organic, and flavored coffees. Also includes coffee utensils, oat milk, and equipment accessories.
- Business Solutions Services: Comprehensive coffee solutions for businesses including coffee machine matching and rental services, office coffee advisory for multiple locations, efficient after-sales service, repair and maintenance plans, barista and operations management training, and customized catering for private parties or business events.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Online store individual product pricing |
| Subscription | Monthly | Office coffee machine rental packages |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
Coffee Solutions by Pacific Coffee product offering
Product offeringCore offering
Coffee Solutions by Pacific Coffee is the exclusive official agent for JURA Swiss automatic coffee machines in Hong Kong and Macau, selling and renting coffee machines to offices, food service operators, and home users. The division also retails Pacific Coffee-branded high-altitude coffee beans, specialty brewing equipment (KŌNO, Hario, CHEMEX), OATLY oat milk, and barista accessories through its own e-commerce platform and JURA showroom. It provides enterprise bean-to-cup solutions including machine matching, rental, continuous bean supply, on-site maintenance, barista training, and event catering.
Product overview
Coffee Solutions by Pacific Coffee operates as a comprehensive coffee solutions provider offering a portfolio of products and services. The core offerings include JURA Swiss automatic coffee machines (distributed exclusively in Hong Kong and Macau since 1999) spanning home, office, and commercial segments, alongside Pacific Coffee-branded high-altitude coffee beans sourced globally. The portfolio also extends to specialty coffee equipment sub-brands including KŌNO (Japanese syphon brewers), Hario, and CHEMEX pour-over tools, complemented by OATLY barista oat milk and BODUM tableware. The company provides enterprise-level bean-to-cup business solutions encompassing equipment sales and rental, continuous coffee supply, technical support, barista training, and event catering services.
Differentiator
Problem solved
Functional benefit
Brands
- JURA: Premium Swiss automatic coffee machines for home, office, and foodservice. JURA has been producing coffee machines since 1931 and distributes to over 40 countries.
- Oatly
- KŌNO
Products and services
- JURA Coffee Machines Swiss-made fully automatic coffee machines distributed exclusively in Hong Kong and Macau by Pacific Coffee, covering home, office, and commercial segments with models including W8 (up to 50 cups), X10 (up to 100 cups), GIGA X3 (up to 120 cups), and GIGA X8 (up to 180 cups).
- Pacific Coffee Beans High-altitude coffee beans sourced from Africa, Central and South America, Hawaii, and Asia, including blends, single origin, decaffeinated, organic, and flavored varieties.
- Business Solutions (Bean-to-Cup) Comprehensive enterprise coffee solutions including equipment sales and rental, continuous coffee bean supply, technical support, barista training, and event catering services for corporate offices and food service clients.
- OATLY Oat Milk Swedish plant-based oat milk specifically formulated for barista use, blending with coffee for smooth and naturally sweet beverages.
- KŌNO Coffee Equipment Japanese-made syphon (vacuum) coffee brewing equipment, including conical drippers and related accessories for manual brewing.
- Hario Coffee Equipment Japanese pour-over and drip coffee tools and accessories for home brewing.
- CHEMEX Coffee Equipment Iconic pour-over glass coffee makers and accessories.
- BODUM Products Danish-designed coffee presses, mugs, and tableware.
- JURA Warranty Services 12-month warranty for corporate customers on JURA coffee equipment with on-site repair service for Pro-line machines.
Quantifiable outcome
- Up to 180 cups capacity for busy offices with GIGA X8 machines
- +1 more outcomes
Companies that use Coffee Solutions by Pacific Coffee
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
Coffee Solutions by Pacific Coffee technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature4 records
Coffee Solutions by Pacific Coffee partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- JURA (Swiss coffee machine brand)coreExclusive official agent for JURA automatic coffee machines in Hong Kong and Macau since 1999. Pacific Coffee provides sales and after-sales service for JURA products, with sales team trained at JURA headquarters in Switzerland. Operates within JURA's direct network and authorized service centers.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
Coffee Solutions by Pacific Coffee competitors and assessment
Company assessmentBroad incumbents
- De'Longhi: Italian manufacturer of super-automatic espresso machines (including the long-running Magnifica and PrimaDonna lines) sold globally through retail and B2B channels. Competes head-to-head with JURA in the premium automatic segment.
- Keurig Dr Pepper: North American single-serve coffee platform with growing B2B office coffee presence via Keurig K-Office. Represents the broader competing model of pod-based office coffee that Coffee Solutions' bean-to-cup JURA proposition must win against in procurement.
- Pacific Coffee: The parent retail café chain and sister brand under the same China Resources-owned entity. Operates 100+ stores across HK and Mainland China; while a different business model, it shares brand equity, bean sourcing, and customer base with the Coffee Solutions division.
- Breville (Sage Appliances): Australian-designed kitchen appliance maker with a substantial coffee machine portfolio (Barista Express, Oracle, Dual Boiler). Sells through retail and specialty channels and overlaps with Coffee Solutions' prosumer and small-office customer base.
Direct peers
- Nespresso: Nestlé's premium single-serve and super-automatic coffee brand with direct-to-consumer boutiques and a B2B Professional arm. Most directly comparable to Coffee Solutions as a premium machine retailer with bundled consumables and recurring revenue.
- Melitta: Vertically integrated German coffee group that both manufactures automatic machines and sells its own roasted beans. Mirrors Coffee Solutions' machine-plus-bean bundle model in the European market.
Others
- JURA Elektroapparate: Swiss super-automatic machine manufacturer and the principal supplier of Coffee Solutions' product portfolio. Not a competitor — included as the upstream partner whose brand and R&D roadmap directly determine Coffee Solutions' go-to-market economics.
- Hario: Japanese manufacturer of specialty coffee brewing equipment (V60 drippers, hand grinders, siphon brewers) that Coffee Solutions distributes in HK/Macau. Included as a sub-brand partner and adjacent specialty equipment peer.
Emerging players
- La Marzocco: Italian premium commercial espresso equipment maker that has expanded into home/prosumer machines (Linea Mini, GS3). Comparable as a premium-positioned coffee equipment brand targeting both home and foodservice buyers in Asia.
Regional players
- Kaffa Coffee: Hong Kong–headquartered specialty coffee roaster and equipment retailer. Comparable as a regional multi-channel coffee specialist operating in the same two-market territory, though focused more on beans than super-automatic machines.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Coffee Solutions by Pacific Coffee social profiles
Digital presenceCoffee Solutions by Pacific Coffee financial estimates
Financial estimateRevenue estimate
Valuation estimate
Coffee Solutions by Pacific Coffee leadership team
Management profileNumber of profiles
Coffee Solutions by Pacific Coffee funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Coffee Solutions by Pacific Coffee M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Coffee Solutions by Pacific Coffee
What does Coffee Solutions by Pacific Coffee do?
Coffee Solutions by Pacific Coffee is the exclusive official agent for JURA Swiss automatic coffee machines in Hong Kong and Macau, selling and renting coffee machines to offices, food service operators, and home users. The division also retails Pacific Coffee-branded high-altitude coffee beans, specialty brewing equipment (KŌNO, Hario, CHEMEX), OATLY oat milk, and barista accessories through its own e-commerce platform and JURA showroom. It provides enterprise bean-to-cup solutions including machine matching, rental, continuous bean supply, on-site maintenance, barista training, and event catering.
Is Coffee Solutions by Pacific Coffee a public or private company?
Coffee Solutions by Pacific Coffee is a private company. It is classified as corporate owned and is currently operating.
When was Coffee Solutions by Pacific Coffee founded?
Coffee Solutions by Pacific Coffee was founded in 1992. It employs 1 to 10 people.
Where is Coffee Solutions by Pacific Coffee based?
Coffee Solutions by Pacific Coffee is headquartered in Hong Kong, China, in the Asia region.
How does Coffee Solutions by Pacific Coffee make money?
Four revenue lines are on record. Coffee Machine Sales are the primary driver. The others are coffee Machine Rental, coffee Beans and Accessories and business Solutions Services.
Who are Coffee Solutions by Pacific Coffee's main competitors?
Broad incumbents on record are De'Longhi, Keurig Dr Pepper, Pacific Coffee and Breville (Sage Appliances). Direct peers are Nespresso and Melitta. Others are JURA Elektroapparate and Hario. La Marzocco is listed as an emerging player. Kaffa Coffee is listed as a regional player.
Does Coffee Solutions by Pacific Coffee have an API?
No public API is recorded for Coffee Solutions by Pacific Coffee.
What industry is Coffee Solutions by Pacific Coffee in?
Coffee Solutions by Pacific Coffee's product category is Coffee Equipment and Supplies Distribution. Its primary akta.pro industry code is CRACADAC, Coffee, Espresso & Tea Appliances Retail, with a secondary code of CRAHAGAI, Specialty Coffee & Tea Retail (Beans, Leaves, Accessories).