EVENCE TELECOM

What EVENCE TELECOM does

Evence Telecom is a privately held Brazilian cloud telecommunications company founded in 2013 and headquartered in São Paulo (Alphaville, Barueri) with a regional office in Goiânia. The company operates a cloud-based unified communications platform offering PABX Virtual, Call Center Virtual, Discador Automático, VoIP 0800, SIP Trunking, Origem Verificada (STIR/SHAKEN caller authentication), and Evence Zap (multi-user WhatsApp), supplemented by a Custom Solutions division.

The platform is built on a multi-tenant cloud architecture using open-source telephony stacks (FreeSWITCH, Kamailio, RTPEngine, AMI/ARI) with a REST API and webhooks for integrations with CRMs such as PipeRun, Pipedrive, and Agendor. It supports HD voice codecs (G.711/G.729), nationwide DDD coverage across 8,824+ Brazilian cities, 99.9% uptime, and 48-hour implementation. AI features include AI anti-unproductive detection in the dialer, chatbot automation in Evence Zap, and ASR/TTS voice bots in custom solutions. The company has positioned Origem Verificada for compliance with Anatel Resolution 777/2025 ahead of full STIR/SHAKEN mandate deadlines.

Evence Telecom monetizes primarily through monthly recurring subscriptions (PABX Virtual, Call Center, SIP Trunking from R$79.90/month, 0800 from R$99.00/month), partner reseller commissions, white-label platform licensing, and bespoke development services. The company employs approximately 8 people and serves a diverse customer base spanning retail, healthcare, financial services, education, debt collection, and sales operations, distributed through direct sales, a São Paulo/Goiânia-based inside sales team, and a two-tier partner program (Parceiro Credenciado and Revenda Whitelabel).

Name

EVENCE TELECOM

Legal name

Grupo Evence

Website

https://evence.com.br

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Evence Telecom is a Brazilian cloud telephony provider founded in 2013, offering PABX Virtual, call center, SIP trunking, WhatsApp multi-user, and STIR/SHAKEN authentication to SMBs and enterprises across retail, healthcare, finance, and debt collection via direct sales and partner channels.

Ownership category

akta.pro rank

Product category

Cloud Communications / VoIP Telephony

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Subscriber Identity, Entitlements & Access (SSO, IAM, Paywall) (MPAHAJAB)

Keywords

• Cloud telephony services
• Virtual PBX platform
• VoIP SIP trunking
• Cloud call center software
• Business communications solutions

Headquarters

HQ city

Barueri

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. PABX Virtual and Call Center Subscriptions: Monthly recurring subscription fees for cloud-based telephone systems and call center operations. Plans include unlimited extensions, URA, call recording, and supervisor tools.
2. SIP Trunking: Monthly subscription starting at R$79.90 for 2 simultaneous channels with additional usage credits and per-channel pricing for additional capacity.
3. 0800 VoIP Service: Monthly subscription at R$99.00 for dedicated 0800 number with URA, call recording, and queue management included.
4. Partner Reseller Commissions: Recurring commissions paid to accredited partners (Parceiro Credenciado) as clients continue using the service. Provides predictable, growing revenue for partners.
5. Whitelabel Platform Licensing: Partners define their own resale pricing and keep the margin difference when selling PABX Virtual and Automatic Dialer under their own brand.
6. Custom Development Services: Bespoke integration, automation, and telephony solutions for enterprises with unique requirements not addressed by standard products.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Evence Telecom sells a cloud-based unified communications platform for Brazilian businesses, comprising virtual PBX, cloud call center, predictive automatic dialer, VoIP 0800 toll-free, SIP trunking, STIR/SHAKEN caller authentication (Origem Verificada), and a multi-user WhatsApp platform (Evence Zap). Offerings are sold as monthly subscriptions, complemented by accredited partner resale, white-label licensing, and bespoke custom development services for enterprises with unique telephony requirements.

Product overview

Evence Telecom operates a cloud-based unified communications platform comprising seven core products — PABX Virtual, Call Center Virtual, Discador Automático, VoIP 0800, SIP Trunking, Origem Verificada, and Evence Zap — supplemented by two go-to-market models (Whitelabel Revenda and Parceiro Credenciado) and a custom solutions division (Evence Custom). The platform is sold primarily to Brazilian enterprises ranging from small teams to large call center operations, serving industries including retail, healthcare, finance, and education. The core architecture is a multi-tenant cloud PBX with APIs for integration, supporting both cloud-native features (IVR, recording, queues, analytics) and connectivity to existing PBX hardware via SIP trunks. All products share a common REST API and webhook infrastructure, enabling unified integrations with CRMs such as PipeRun, Pipedrive, and Agendor.

Differentiator

Problem solved

Functional benefit

Brands

• Evence Zap: Multi-user WhatsApp attendance platform with chatbot, CRM integration, automatic distribution and real-time metrics.
• Origem Verificada
• Parceiro Credenciado

Products and services

• PABX Virtual Cloud-based virtual private branch exchange (PBX) offering unlimited extensions, professional IVR (URA), call recording, real-time reports, mobile app, and business-hour configurations for SMB and enterprise customers; fully managed with no on-premises hardware.
• Call Center Virtual Complete cloud call center operation with scalable extensions, intelligent queues, supervisor dashboard, advanced reports (ASA, AHT), full call recording, pause management, satisfaction surveys, call blocking, and voicemail-to-email forwarding for retail, healthcare, financial services, and education operations.
• Discador Automático Automatic dialer supporting predictive, progressive, and preview modes with list management, DNC filter, live monitoring, supervisor dashboard, retry rules, AI-based detection of voicemail/fax/silence, and CRM integrations (PipeRun, Pipedrive, Agendor) for sales and collections teams.
• VoIP 0800 0800 toll-free number service with HD voice quality, integrated IVR (URA), call recording, detailed reports, number portability, and minute-package or per-call pricing for businesses seeking a national toll-free contact channel.
• SIP Trunking High-availability SIP trunks connecting existing PBX systems to the PSTN with HD voice (G.711/G.729 codecs), 2 to hundreds of simultaneous channels, nationwide DDD coverage, redundant failover routing, number portability, and compatibility with Asterisk, FreePBX, Cisco, Avaya, Grandstream, and Yealink.
• Origem Verificada STIR/SHAKEN-based caller authentication and verification service that displays company name, logo, and call reason on the recipient's phone screen before answering, reducing spam blocks and increasing outbound answer rates; compliant with Anatel Resolution No. 777/2025.
• Evence Zap Multi-user WhatsApp business platform that lets multiple agents simultaneously handle conversations from a single phone number, with intelligent chatbot, tag-based classification, full chat history, real-time metrics (AHT, response time), automatic distribution, and quick message templates.
• Revenda Whitelabel White-label resale program offering PABX Virtual and Discador Automático under the partner's own branding, domain, and pricing, with custom-branded interfaces, management panel on partner's domain, and API/CRM integrations.
• Soluções Customizadas (Evence Custom) Bespoke telephony solutions for unique enterprise requirements: proprietary system integrations, complex IVR with dynamic database routing, voice automation bots with NLP, multi-tenant architectures, regulatory compliance (LGPD, BACEN, ANS), and high-volume dedicated infrastructure with custom SLAs.
• Parceiro Credenciado Accredited partner program for reselling Evence communication solutions, with recurring commissions, technical and commercial training, dedicated support with SLA priority, sales materials, competitive pricing, incentive programs, account management, co-selling support, and a partner portal.

Quantifiable outcome

• Up to 70% cost reduction compared to traditional 0800 telephony
• +8 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• IT and Technology CompaniescoreChannel Partner/ Reseller/ DistributorIT support, development, and consulting companies reselling Evence telecommunications solutions as accredited partners with recurring commissions and dedicated support.
• Telecom and VoIP ProviderscoreChannel Partner/ Reseller/ DistributorInternet service providers, telecom operators, and VoIP service companies reselling Evence SIP trunking and PABX solutions through the Parceiro Credenciado program.
• Software ResellerscoreChannel Partner/ Reseller/ DistributorCompanies already reselling software solutions adding Evence telecommunications products to their portfolio for cross-selling and increased customer lifetime value.
• Independent ConsultantscoreChannel Partner/ Reseller/ DistributorAutonomous business consultants and professionals reselling Evence solutions with commission-based compensation and sales support.
• IT Integrators (SIP Resellers)minorChannel Partner/ Reseller/ DistributorIT integrators reselling SIP trunks under their own brand through Evence's infrastructure, enabling white-label telecommunications offerings.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Telnyx: Global carrier offering SIP trunking, voice APIs, and cloud PBX with private global IP backbone — competes with Evence on SIP trunking and programmable telephony for Brazilian customers with international connectivity needs.
• Vonage: Global UCaaS provider offering cloud PBX, contact center, and communications APIs — comparable product category serving similar SMB/mid-market customers with broader international footprint.
• Twilio: Global cloud communications platform offering programmable voice, SIP trunking, and contact center APIs — competes with Evence on API-driven telephony for SMB and developer-led customers, especially in WhatsApp Business API and enterprise integration.

Direct peers

• DirectCall: Brazilian VoIP carrier offering SIP trunking, virtual PABX, and API-driven telephony for businesses and developers — competes head-to-head with Evence on SIP trunking and API/click-to-call services.
• Vono: Brazilian cloud communications platform offering virtual PBX, toll-free 0800, call center, and SIP trunking — direct competitor across Evence's full product suite in the same domestic market.
• TotalVoice: Brazilian cloud telephony provider offering virtual PABX, SIP trunking, and 0800 services to SMBs and contact centers — directly overlapping with Evence's core product portfolio and target market in Brazil.
• Telium Networks: Brazilian VoIP and unified communications provider offering PABX Virtual, call center, and SIP trunking to enterprise and SMB customers — comparable product mix and Brazilian B2B focus.

Regional players

• Zenvia: Brazilian/Latin American cloud communications platform with strong WhatsApp Business API, chatbot, and multi-channel customer engagement capabilities — directly competes with Evence Zap in the WhatsApp-first contact center segment.
• Alfa Telecom: Brazilian telecom operator offering PABX Virtual, SIP trunking, and call center solutions with regional carrier-grade infrastructure — comparable Brazilian SMB/mid-market VoIP focus.

Emerging players

• 3CX: Software-based PBX and contact center solution deployed by resellers and integrators worldwide — comparable cloud/virtual PBX product category with strong partner-led distribution model similar to Evence's Parceiro Credenciado program.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/evence-telecom

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EVENCE TELECOM