Focus Net

What Focus Net does

FocusNet is a privately held managed IT services provider headquartered in São Paulo, Brazil, founded in 1992. The company delivers outsourced IT operations to small and medium-sized businesses (PMEs) and select verticals such as tourism and healthcare across São Paulo and Greater São Paulo. Core offerings span six service lines — Service Desk, Managed Cloud (Cloud Gerenciado), Infrastructure (networking, cabling, rack), Outsourcing & Field Services, Backup (3-2-1 methodology), and Managed Security (firewalls, antivirus, VPNs) — supplemented by a Special Projects line covering hardware/software rollouts, server implementations, and datacenter migrations.

The technology foundation is conventional managed-IT infrastructure rather than proprietary IP: ITIL-aligned processes, QA controls, an internal knowledge base (KB), and NOC monitoring integrated with the service desk. The platform supports multi-vendor environments including Windows, Linux, VMware, HyperV, Azure, Zimbra, Exchange, and Microsoft 365. Delivery models include shared or dedicated service desk, full-time or part-time professional allocation, and remote, on-site, or preventive support with flexible coverage hours (commercial, extended, or 24x7x365).

The business model is recurring managed services plus project-based professional services. Pricing is quote-based and organized into three monthly subscription tiers — ESSENTIAL (core support), SECURITY (adds security suite, firewall, cloud backup, WiFi), and TOTAL (adds email/collaboration via Microsoft 365, Google Workspace, or Zimbra). Go-to-market is consultative and sales-led, reliant on website/SEO, blog content marketing, and direct contact. Disclosed operational metrics include 125 active contracts, 690 completed projects, 95% SLA fulfillment, and 96% customer satisfaction. Revenue is not publicly disclosed; no funding rounds, M&A, or institutional ownership have been identified.

Name

Focus Net

Legal name

FocusNet

Website

https://focusnet.com.br

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1–10 employees

Short description

FocusNet is a privately held São Paulo-based managed IT services provider, founded in 1992, delivering outsourced Service Desk, cloud, infrastructure, security, backup, and field services to SMBs across São Paulo and Greater São Paulo through tiered monthly subscriptions and project work.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

akta.pro secondary industries

Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD), Private Cloud Platforms (On‑Prem Cloud Stacks) (HDABABAA)

Keywords

• Managed IT services
• IT outsourcing
• Service desk support
• Managed cloud infrastructure
• Managed security services

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Outsourcing): Recurring managed services contracts providing ongoing IT support, service desk, infrastructure management, and security services. Clients receive continuous support with defined SLAs, billed through subscription-like arrangements with flexible tiered plans.
2. Project-Based Services: Special projects including hardware/software rollout, server implementation, datacenter migration, cabling projects, and security implementations. One-time engagements with defined scope and deliverables.
3. Field Services: On-site technical support and professional allocation services. Full-time or part-time professional staffing, deployed according to client needs for supplementary or complete IT coverage.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

FocusNet is a managed IT services provider headquartered in São Paulo, Brazil, delivering outsourced IT support to small and medium businesses. Its core offerings include Service Desk (shared or dedicated), Managed Cloud, Infrastructure (WIFI, cabling, network maintenance), Backup, Managed Security (firewalls, antivirus, VPN), and Outsourcing/Field Services with full-time or part-time professional allocation. Services are bundled into tiered packages (ESSENTIAL, SECURITY, TOTAL) or delivered as custom special projects.

Product overview

FocusNet is a managed IT services provider offering a portfolio of complementary service lines delivered as standalone solutions or combined into tiered support packages. The core offerings include: Service Desk (technical support and incident resolution), Cloud Gerenciado (managed cloud infrastructure), Infraestrutura (networking and cabling), Outsourcing & Field Services (professional allocation), Backup (data protection), and Segurança Gerenciada (managed security). These services are offered through three packaged tiers—ESSENTIAL (basic managed support), SECURITY (adds security suite, firewall, and cloud backup), and TOTAL (adds email/collaboration with Microsoft 365, Google Workspace, or Zimbra)—as well as custom Projetos Especiais (special projects) for tailored implementations.

Differentiator

Problem solved

Functional benefit

Products and services

• Service Desk
• Cloud Gerenciado (Managed Cloud)
• Infraestrutura (Infrastructure)
• Outsourcing & Field Services
• Backup
• Segurança Gerenciada (Managed Security)
• Projetos Especiais (Special Projects)

Quantifiable outcome

• 95% SLA fulfillment rate achieved across all service deliveries
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators6 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• TOTVS: Largest Brazilian enterprise software and IT services company, increasingly bundling cloud and managed services for SMBs. Adjacent competitor with strong brand and broader platform than FocusNet.
• Tivit: One of the largest Brazilian managed services and cloud providers, offering end-to-end IT outsourcing across the country. Competes with FocusNet in SMB and mid-market segments with much broader scale and geographic reach.
• Positivo S.A. Major Brazilian technology group spanning hardware, education, and corporate IT services including managed offerings. Competes with FocusNet in SMB IT support and infrastructure across Brazil.
• Logicalis: International IT solutions and managed services provider with major operations in Brazil. Competes in managed cloud, networking, and service desk for SMB through enterprise, with broader portfolio and certifications.
• Stefanini: Global Brazilian-origin IT services and outsourcing company with strong Brazil presence across managed services, cloud, and support. Overlaps with FocusNet's managed IT and infrastructure offerings but at significantly larger scale.

Direct peers

• BRLink: Brazilian managed services and cloud provider serving SMB and mid-market customers across Brazil. Highly comparable in service scope (managed cloud, service desk, security) and customer segment to FocusNet.
• Multiedro: Brazilian IT services and managed services firm covering cloud, support, and infrastructure. Comparable in breadth of managed offerings and SMB/mid-market focus.
• WTM Solutions: Brazilian MSP offering outsourced IT, service desk, cloud, and field services to SMBs. Comparable in operating model, target segment, and recurring subscription-based pricing.
• Teclógica: Brazilian IT outsourcing and managed services firm focused on SMB support, service desk, and infrastructure. Closely comparable in regional SMB service delivery model.
• S3 Solutions: Brazilian managed IT services and outsourcing provider with SMB and mid-market clients. Comparable in service desk, infrastructure, and field service offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/focus-net

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Focus Net