What BRAIN does

BRAIN, operating as BRAIN AI Inc., is a Dallas-based, US-incorporated private SaaS company founded in 2024 that builds an autonomous AI voice agent for e-commerce merchants, primarily on Shopify. The product targets the abandoned-cart problem — $13T in annual global e-commerce losses with ~3% recovery on email and SMS — by placing an AI sales rep on a live phone call to the shopper within milliseconds of cart abandonment, handling objections in real time and following up via personalized SMS sequences. The agent operates across 27+ languages and is paired with a customer insights dashboard that captures structured reason-for-non-purchase data (e.g., price 42%, shipping 35%, sizing 26%).

The technical stack combines Shopify-native webhook integration (listening to carts/update events for sub-50ms latency), emotion-aware AI voices capable of two-way conversation, NLP-driven objection processing, and automated follow-up workflows. Infrastructure is SOC 2 Type 2 compliant with encryption at rest and in transit. Planned integrations extend reach into Klaviyo, Mailchimp, HubSpot, Wix, Squarespace, and Omnisend.

BRAIN sells on a hybrid outcome-based model: monthly base subscription tiers ($49.99 Starter, $99.99 Pro, $249.99 Premium, custom Enterprise) plus a 10% performance commission on revenue the platform recovers, with month-to-month billing and done-for-you onboarding. Distribution is self-serve via the website and Shopify App Store for SMBs, with a Calendly-led demo motion for Enterprise prospects. The company reports 175,000+ cumulative AI sales calls but discloses no revenue, funding, or named customer logos, and operates with a lean team of 8 employees.

Name

BRAIN

Legal name

BRAIN AI Inc.

Website

https://getbrain.ai

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

BRAIN (BRAIN AI Inc.) is a Dallas-based AI startup that builds voice-based AI sales agents for Shopify merchants to recover abandoned carts in real time across 27+ languages, monetized via tiered subscriptions plus a 10% commission on recovered revenue.

Ownership category

akta.pro rank

Product category

E-commerce AI Sales Automation

NAICS

Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Omnichannel Commerce & Click-and-Collect Platforms (BPAMAGAL), Emotion, Sentiment & Paralinguistic Intelligence (HDAAAFAI)

Keywords

• AI sales agents
• Abandoned cart recovery
• Conversational commerce
• Shopify automation
• Voice AI platform

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Base Fee: Monthly subscription tiers (Starter $49.99, Pro $99.99, Premium $249.99, Enterprise custom) provide base platform access including abandoned cart calls, AI conversations, and reporting dashboards.
2. Performance Commission: 10% commission charged only on revenue BRAIN helps recover from abandoned carts or follow-up campaigns. If no revenue is recovered, only the base subscription fee is charged. Additional per-cart pricing for overage: $0.50 (Starter), $0.30 (Pro), $0.15 (Premium).

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

BRAIN provides an AI sales rep that autonomously phones e-commerce shoppers within seconds of an abandoned cart, conducts two-way voice conversations in 27+ languages to handle objections, and follows up with personalized SMS sequences. The product is sold to Shopify merchants on tiered monthly subscriptions plus a 10% commission on recovered revenue, with done-for-you onboarding and no engineering lift required.

Product overview

BRAIN is a unified AI-powered sales automation platform for e-commerce abandoned cart recovery, consisting of the core BRAIN AI Sales Rep product integrated natively with Shopify, complemented by tiered subscription plans (Starter, Pro, Premium, Enterprise) and associated analytics/reporting tools. The platform offers done-for-you setup, live human-like AI voice calls, automatic follow-up SMS sequences, and detailed customer insights/reason-for-non-purchase tracking dashboards. All tiers include the core AI sales agent capability with varying volumes and feature access.

Differentiator

Problem solved

Functional benefit

Products and services

• BRAIN AI Sales Rep AI-powered autonomous sales agent for e-commerce merchants on Shopify that dials customers within seconds of cart abandonment, conducts two-way voice conversations in 27+ languages, handles objections like a senior closer, sends follow-up SMS sequences, and captures reason-for-non-purchase insights. Sold as a done-for-you subscription plus 10% commission on recovered revenue across Starter, Pro, Premium, and custom Enterprise tiers.
• Customer Insights Dashboard Analytics dashboard included with the BRAIN AI Sales Rep platform that aggregates top objections (price concerns 42%, shipping cost 35%, product sizing 26%, return policy 19%, delivery time 15%), trending customer questions, and recent customer feedback paraphrased from real conversations. Available from the Pro tier and above; helps merchants understand why customers hesitate and improve conversion.
• Revenue & Performance Dashboard Reporting dashboard included with the BRAIN AI Sales Rep platform that tracks recovered revenue, conversion rates, answer rates, and AI call performance metrics such as 121-second average call duration and 67.8% opt-in rate. Used by merchants to quantify the financial outcome of the AI sales rep engagement.

Quantifiable outcome

• 5x higher cart recovery rate vs traditional email/SMS methods
• +4 more outcomes

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature5 records

Partnerships

One partnership is on record.

• ShopifycoreTechnology or IntegrationNative deep integration built exclusively for Shopify. BRAIN bypasses standard email triggers by listening directly to Shopify's carts/update webhooks for millisecond-latency recovery. Deep Admin API sync enables real-time cart abandonment detection. Installs in seconds with no engineering lift.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• HubSpot: HubSpot provides CRM, marketing automation, and AI-driven sales/marketing tools to SMB and mid-market customers including e-commerce merchants. It is a broad incumbent adjacent to BRAIN's sales-recovery wedge and is also a planned integration partner.
• Salesforce Einstein / Agentforce: Salesforce offers AI sales and service agents (Einstein, Agentforce) that can be deployed for conversational customer engagement. It is a broad incumbent that competes with BRAIN's category of AI-driven sales conversations, particularly at enterprise scale.
• Klaviyo: Klaviyo is the dominant e-commerce marketing automation and cart-recovery platform on Shopify. It overlaps with BRAIN in abandoned-cart recovery and is both a competitor (through Recart) and a planned integration partner, making it a key broad incumbent shaping the space.

Direct peers

• Recart (by Klaviyo): Recart built one of the most popular Shopify abandoned-cart recovery apps (now part of Klaviyo). It directly competes with BRAIN for the same merchant workflow, relying on SMS/pop-ups rather than AI voice calls.
• Air AI: Air AI offers an autonomous AI sales agent that conducts long, human-like phone calls to qualify leads, set appointments, and close sales. It is a direct peer to BRAIN as a voice-based AI sales agent, with similar technology stack and outcome-based deployment model.
• Cartloop: Cartloop is a Shopify-focused conversational cart-recovery and SMS marketing platform aimed at e-commerce merchants. It is a direct peer to BRAIN in the abandoned-cart recovery wedge, though Cartloop is text/SMS-based while BRAIN uses voice.
• Replicant: Replicant builds AI voice agents that autonomously resolve customer service calls for enterprise contact centers. It is directly comparable to BRAIN as a provider of production-grade conversational AI phone agents, though Replicant targets general customer service while BRAIN focuses on e-commerce sales.
• Goodcall: Goodcall provides AI phone agents for SMBs across sales, scheduling, and customer service workflows. It overlaps with BRAIN on AI voice calling for SMB customers, particularly in commerce and service use cases that benefit from real-time conversation.
• PolyAI: PolyAI develops voice-based conversational AI assistants for customer-facing call handling across enterprise verticals. Like BRAIN, it relies on human-like AI voices, multi-turn dialogue, and enterprise integrations, making it a closely aligned direct peer in AI voice agents.
• Bland AI: Bland AI provides a programmable platform for AI-powered outbound and inbound phone calls across sales and support use cases. It overlaps directly with BRAIN on autonomous voice agents, though Bland targets a broader range of call use cases rather than cart recovery specifically.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/getbrain-ai

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BRAIN