GLOBAL ASSISTANCE & HEALTHCARE

What GLOBAL ASSISTANCE & HEALTHCARE does

Global Assistance & Healthcare (GAH) is a Jakarta-headquartered medical assistance and remote medical services provider, established in 1992 and operating as a subsidiary of Fullerton Health. The company serves primarily B2B enterprise clients in Indonesia, Singapore, Malaysia, Vietnam, Papua New Guinea, and the Philippines, with a particular focus on oil & gas and mining companies operating in remote locations, alongside secondary segments of business/leisure travelers and the Indonesian and expatriate community. Its service portfolio spans 24/7 medical assistance via a multilingual Alarm Centre, medical evacuation (air, sea, ground), remote-site medical services and on-site clinic management, occupational health programs, medical training, and physical medical centres offering vaccinations, dental, and physiotherapy.

The underlying technology is an integrated ERP-based IT system with secure global connectivity for managing medical records and connected activities across the network. The company coordinates service delivery through a network of 10,000+ providers and facilities across six Asia Pacific countries, supported by multilingual medical and operations coordinators. Certifications include ISO 9001 (quality), ISO 45001 (occupational health and safety), and ISO 27001 (information security).

GAH operates a sales-led B2B go-to-market with direct outreach and a quote-based pricing model. Revenue is generated primarily through multi-year membership contracts with corporate clients, supplemented by managed services for remote-site medical staffing, equipment, and clinic operations. In 2024 the company expanded its footprint from three countries to six, signaling geographic growth within the Fullerton Health regional umbrella.

Name

GLOBAL ASSISTANCE & HEALTHCARE

Legal name

Global Assistance & Healthcare

Website

https://global-assistance.net

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

101–250 employees

Short description

Global Assistance & Healthcare (GAH), a Jakarta-based subsidiary of Fullerton Health founded in 1992, provides 24/7 medical assistance, evacuation, and remote-site medical services to enterprise clients in oil & gas, mining, and travel across six Asia Pacific countries via a 10,000+ provider network.

Ownership category

akta.pro rank

Product category

Medical Assistance Services

NAICS

Ambulance Services (62191), Ambulance Services (621910)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro industry

PRIMARYTHACAEAC

Emergency Response, Assistance & Medical Evacuation Services

Travel & Hospitality/Business Travel & Corporate Travel Management/Duty of Care, Traveler Safety & Risk Management

SECONDARYHLAJAOAI

Humanitarian Health Coordination & Emergency Response Partnerships

Healthcare & Life Sciences/Public Health, Government & Regulators/Global Health Initiatives & Partnerships

SECONDARYEDAIAMAB

Emergency Assistance & Medical Evacuation Services

Education/International Education & Study Abroad/Study Abroad Health, Safety, Insurance & Risk Management

Keywords

• Medical assistance services
• Medical evacuation services
• Occupational health services
• Remote site healthcare
• Emergency medical response

Headquarters

HQ city

Jakarta, Jakarta DKI

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Membership Plans: Companies and individuals access medical assistance, evacuation, and remote medical services by becoming members of Global Assistance & Healthcare plans. Membership-based recurring revenue model.
2. B2B Corporate Healthcare Services: Provision of remote medical services, occupational health solutions, and medical training to corporate clients in oil & gas and mining industries. Includes on-site clinic management, medical staffing, and medical equipment provision.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Global Assistance & Healthcare provides 24/7 medical assistance, medical evacuation, and remote-site medical services primarily to corporate clients in the oil & gas and mining industries across six Asia Pacific countries. Services are delivered through a 24/7 Alarm Centre and a network of 10,000+ providers and facilities, and cover on-site clinic management, medical staffing, occupational health, medical training, and physical medical centres for the local and expatriate community.

Product overview

Global Assistance & Healthcare (GAH) operates as a unified medical assistance and healthcare services platform consisting of four core services: Medical Assistance (24/7 Alarm Centre), Medical Evacuation (air/sea/ground transport), Medical Services (remote site healthcare for oil & gas and mining), and Medical Centres (physical healthcare facilities). These are complemented by two specialized modules: Occupational Health (screening, examinations, injury management) and Medical Training (BLS, first aid, wellness programs). The company leverages an integrated ERP-based IT system to coordinate over 10,000 providers and facilities across Asia Pacific.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Assistance 24/7 Alarm Centre staffed by experienced medical and operations coordinators that supplies medical advice, travel advice, referrals to medical providers, and assistance with legal advisors and interpreters. Available to members of a Global Assistance & Healthcare plan.
• Medical Evacuation Local and international medical evacuation by air, sea, or ground, including medical supervised repatriation and repatriation of mortal remains, available 24/7 to GAH members.
• Medical Services (Remote Site) Remote medical services for oil & gas and mining clients, including qualified medical staffing, on-site clinic management, mobile and stationary field clinics, medical check-ups, and medical equipment provision. Designed for corporate clients operating in remote locations.
• Medical Centres Physical healthcare facilities offering vaccinations, immunizations, dental treatment, physiotherapy, medical check-ups, specialist referrals, and holistic healthcare services for Indonesian residents and the expatriate community.
• Occupational Health Customized occupational health programs for corporate clients covering pre-employment medical screening, periodic medical examinations, vaccinations, worksite injury management, and fitness-for-duty evaluations.
• Medical Training Customized training programs for corporate clients including Basic Life Support (BLS), First Aid Training, and Preventative Health and Wellness education.

Quantifiable outcome

• 24/7 Alarm Centre availability worldwide
• +1 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Allianz Care: International health and assistance provider with evacuation and medical support services for globally mobile individuals and corporates, competing for similar expatriate and business traveler segments.
• Falck Global Assistance: Global emergency response and medical assistance provider with strong presence in Europe and emerging markets. Competes with GAH in cross-border evacuation and emergency medical services.
• AXA Assistance: Global assistance provider offering medical, travel, and roadside assistance as part of AXA's broader insurance portfolio. Competes with GAH for corporate and individual assistance memberships.
• Cigna Healthcare (Global Health Benefits): Major international health benefits provider with global medical assistance capabilities for expatriate and traveling employees. Overlaps with GAH in serving globally mobile workforces.

Direct peers

• MedAire: Provides in-flight medical advice and remote medical assistance, particularly for aviation and maritime. Closely overlaps with GAH's medical evacuation and 24/7 Alarm Centre offerings.
• Aspen Medical: Provides remote-site healthcare, occupational health, and emergency medical services across Asia Pacific, the Middle East, and Africa. Directly comparable for resource industry medical contracts.
• Remote Medical International: Provides remote-site medical staffing, occupational health, and medical support for energy, mining, and infrastructure projects. Directly comparable to GAH's remote medical services for oil & gas and mining.
• International SOS: Global market leader in medical assistance, evacuation, and travel risk management. Directly competes with GAH across Asia Pacific for enterprise and remote-site medical contracts, with a substantially larger global footprint.
• FrontierMEDEX: International medical assistance and occupational health provider serving remote and high-risk operations, overlapping with GAH's oil & gas and mining use cases.

Regional players

• HealthLink International: Asia Pacific-focused medical assistance and evacuation provider. Comparable regional peer to GAH with overlapping service lines and target customers in Southeast Asia.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/global-assistance-and-healthcare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GLOBAL ASSISTANCE & HEALTHCARE