Global Teams

What Global Teams does

Global Teams is an Australian virtual assistant staffing agency headquartered in Richmond, Victoria (also referenced as South Melbourne), operating the domain globalteams.com.au and led by co-directors Maureen Pound and Carmen Williams. The company recruits and matches dedicated remote virtual assistants—primarily sourced from the Philippines via a selective 100-applications-per-hire process, with an additional South Africa talent pipeline—with Australian small and medium-sized business owners across administrative, social media, executive assistance, customer service, sales, account management, operations, and specialist functions such as bookkeeping and recruitment support. The company also produces content products, most notably the weekly "Scale with Virtual Assistants" podcast and a library of free ebooks and masterclasses, which serve both brand-building and customer acquisition roles.

On the technology side, Global Teams is a service business rather than a software platform. There are no proprietary features, patents, or AI capabilities disclosed; the operational stack is composed of third-party tools including Monday.com for project management, Slack for internal communication, Zoom for client meetings, KEAP for CRM and email marketing, Xero for accounting, LastPass/OnePass/Dashlane for credential management, Canva for design, and LinkedIn Sales Navigator for outreach. The product portfolio is organized into branded service variants—Administration Guru, Social Media Superstar, Executive Assistant, Customer Service Star, Sales Team, Account Managers, Operations Manager, Specialist Roles, and an All Rounder—each targeted at a distinct SMB use case.

The business model is usage-based hourly billing of placed VAs, priced from a few dollars up to $20 per hour depending on role complexity, with monthly billing, no setup fees, no recruitment fees, and no lock-in contracts. Go-to-market is sales-led and consultation-first: prospects book calls through the website, after which Global Teams scopes requirements, presents a candidate shortlist, and provides ongoing support to both the client and the VA. Customer acquisition is driven primarily by content marketing (blog, podcast, ebooks, LinkedIn Masterclass), organic social presence across LinkedIn, Facebook, Instagram, YouTube, and Twitter, and earned media features in Financial Review, The Age Australia, and News.com.au, with credibility reinforced by 116 Google reviews at an "Excellent" rating. The company is privately held, with no disclosed funding rounds, parent company, or M&A activity.

Name

Global Teams

Legal name

Global Teams

Website

https://globalteams.com.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Global Teams is an Australian virtual assistant staffing agency that recruits and matches Philippines-based (and increasingly South Africa-based) remote VAs with Australian SMB owners. It delivers dedicated administrative, marketing, sales, and operational support across a portfolio of branded service variants on usage-based hourly billing.

Ownership category

akta.pro rank

Product category

Virtual Assistant Staffing Services

NAICS

Temporary Help Services (561320)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Administrative, Clerical & Office Support Direct Hire (BPACAFAF)

Keywords

• Virtual assistant services
• Remote staffing
• Business process outsourcing
• Administrative support
• Offshore team building

Headquarters

HQ city

South Melbourne, Victoria

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Virtual Assistant Services: The company matches business owners with virtual assistants based in the Philippines. VAs are dedicated to working with one client (full-time) or two clients (part-time), providing ongoing support. Revenue is generated through service fees for virtual assistant placement and ongoing support.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels11 records

Core offering

Global Teams recruits and matches dedicated, remote virtual assistants based in the Philippines with Australian business owners, providing ongoing staffing for administration, social media, executive assistance, customer service, sales, account management, operations, and specialist roles. VAs are dedicated full-time to one client (or part-time to two clients) at hourly rates ranging from a few dollars up to $20/hour depending on role complexity, billed monthly with no setup fees, no recruitment fees, and no lock-in contracts. The company supports the long-term client-VA relationship through onboarding, team integration, ongoing communication frameworks, and retention-focused management.

Product overview

Global Teams is a virtual assistant staffing service (not a software platform) offering a portfolio of VA service variants—core services include Administration Guru, Social Media Superstar, Executive Assistant, Customer Service Star, Sales Team, Account Managers, Operations Manager, Specialist Roles, and All Rounder—complemented by a podcast content product. All VAs are sourced from the Philippines and work remotely full-time with dedicated client assignments, supported by ongoing communication frameworks, team integration, and retention-focused management. The company differentiates through long-term relationship support rather than one-off placement.

Differentiator

Problem solved

Functional benefit

Products and services

• Virtual Assistant Services Dedicated remote virtual assistant staffing service connecting Australian business owners with Philippines-based VAs for administration, marketing, executive, customer service, sales, account management, operations, and specialist roles. VAs work full-time for one client or part-time across two clients on a monthly recurring basis with no setup fees, no recruitment fees, and no lock-in contracts.
• Virtual Assistant Role Variants (Administration, Social Media, Executive Assistant, Customer Service, Sales, Account Management, Operations, Specialist, All Rounder) Distinct VA skill-profile variants offered under the core service, covering Administration Guru, Social Media Superstar, Executive Assistant, Customer Service Star, Sales Team, Account Managers, Operations Manager, Specialist Roles (e.g., bookkeeping, recruitment support), and All Rounder. Each represents a different VA hire profile a client can select and contract for.
• Scale with Virtual Assistants Podcast Weekly podcast featuring practical tips and client success stories for business owners considering or working with virtual assistants, distributed on Apple Podcasts and Spotify.

Quantifiable outcome

• 75% reduction in admin time for staff on specific tasks
• +1 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• BELAY: US-headquartered staffing firm offering virtual assistants, bookkeepers, and social media managers to businesses. Same dedicated-VA placement model targeting SMBs and executives, though primarily serving the US market.
• Virtual Staff Finder: Australian-founded VA recruitment agency placing Filipino virtual assistants with business owners. Shares the same Australian SMB customer base, Philippines talent pool, and dedicated-VA placement model as Global Teams.
• 20Four7VA: Philippines-focused VA staffing company providing dedicated virtual assistants to SMBs worldwide. Shares the same talent geography and dedicated-VA delivery model as Global Teams.
• Wishup: India-based VA staffing platform providing dedicated virtual assistants to SMBs and entrepreneurs globally. Comparable dedicated-VA model and similar customer use cases (admin, marketing, operations support).
• Outsourced Doers: Australia-based VA staffing service that matches business owners with overseas virtual assistants. Targets the same Australian SMB segment with comparable pricing and dedicated-VA offerings.
• Time Etc: UK/US VA staffing service matching business owners with experienced virtual assistants for admin, marketing, and operational tasks. Comparable dedicated-VA model and SMB customer focus.
• Penbrothers: Philippines-based staffing provider offering dedicated remote teams (VAs, accountants, developers) to international SMBs. Overlaps in Philippine talent sourcing and dedicated-staffing delivery model.
• Onlinejobs.ph: Philippine-based marketplace that directly connects employers with Filipino virtual assistants. Closest direct competitor to Global Teams, sourcing from the same talent pool with a marketplace model versus Global Teams' curated placement model.

Broad incumbents

• Upwork: Global freelance marketplace where businesses hire Filipino VAs directly. Competes with Global Teams for the same talent pool but via an open marketplace versus curated placement; larger scale but lower service layer.
• Remote: Global HR/employment platform enabling companies to hire remote employees and contractors internationally, including in the Philippines. Broader incumbent offering employer-of-record services alongside staffing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/carmenrwilliams
• YouTubeyoutube.com/channel/UCm4KrOgU2zF2JBWv_du67kQ
• Facebookfacebook.com/globalteamsVAsupport
• Instagraminstagram.com/maureenandcarmen
• LinkedInlinkedin.com/company/global-teams-au

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global Teams