What Stadt Graz does

Stadt Graz (legal name: Landeshauptstadt Graz) is the municipal government of Graz, Austria's second-largest city and capital of Styria, serving a population of over 291,000 residents. As a public law corporation (Öffentlich rechtliche Körperschaft), the city exercises statutory authority over local administration, civil registration, urban planning, public safety, and municipal service delivery. It provides services to three primary segments: city residents (residence registration, personal documents, social services, childcare, education, utilities), local businesses (commercial registration, permits, economic development), and visitors/tourists (tourism promotion, cultural events, visitor information). Revenue is generated through diversified streams including communal tax (Kommunalsteuer), property tax, overnight tourist tax, administrative fees, public transport fares through subsidiary Holding Graz, parking fees via GPS, waste management charges, and state/federal subsidies.

The city's core digital infrastructure consists of the graz.at city portal powered by icomedias Enterprise CMS, supplemented by the Digitale Stadt Graz e-government platform at digitalestadt.graz.at for online forms and administrative procedures. It operates seven physical service centers (Servicestellen) across city districts, complemented by the monthly BIG citizen information magazine distributed to all households, a podcast (Grazgeflüster), social media presence across Facebook, LinkedIn, Instagram, and YouTube, and a citizen participation platform (graz.at/mitgestalten). Third-party technology integrations include ArcGIS Online for GIS, Matomo and Siteimprove for web analytics, eTermin for appointment booking, Brevo for newsletter distribution, Cisco Webex for video conferencing, Capito for AI-based translation, and ReadSpeaker for text-to-speech accessibility. The city portal achieves approximately 79.1% WCAG 2.2 compliance and hosts over 10,000 articles.

Operationally, Stadt Graz runs ten wholly-owned subsidiaries covering municipal utilities and transport (Holding Graz), elderly care (Geriatrische Gesundheitszentren/GGZ), municipal housing (Wohnen Graz), parking and security (GPS), building and construction management (GBG), environmental protection (Umwelt Graz), library services (Stadtbibliothek), fire services (Feuerwehr Graz), museums (GrazMuseum), and tourism promotion (Graz Tourismus). Leadership rests with Mayor Elke Kahr (Bürgermeisterin), supported by department heads including Helmut Schmalenberg (Präsidialabteilung) and Maximilian Mazelle (Communications). The administration has been recognized with the 2018 'Top of Styria' innovation award for digital administration and multiple BGF-Gütesiegel occupational health quality seals.

Name

Stadt Graz

Legal name

Landeshauptstadt Graz

Website

https://graz.at

Company type

Private

Founded year

2026

Operating status

Operating

Headcount range

251–500 employees

Short description

Stadt Graz is the municipal government of Graz, Austria's second-largest city, serving over 291,000 residents through administrative services, digital platforms (graz.at, Digitale Stadt Graz), and ten wholly-owned subsidiaries spanning utilities, transport, housing, healthcare, and tourism.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (9211), Executive Offices (921110)

akta.pro primary industry

Parks, Recreation & Protected Areas Administration (BPAIAMAH)

akta.pro secondary industry

Parking & Curbside Management Authorities (Municipal Parking, Permits, Loading Zones) (BPAIALAL)

Keywords

• Municipal government services
• Public administration
• Citizen services
• Urban infrastructure
• E-government services

Headquarters

HQ city

Graz, Steiermark

HQ country

Austria

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Municipal Tax Revenue: The city generates revenue through municipal taxes including communal tax (Kommunalsteuer), property tax (Grundsteuer), and overnight tax (Nächtigungsabgabe).
2. Administrative Fees and Charges: Fees for administrative services including building permits, commercial registrations, market stalls, and various municipal services.
3. Public Transportation Revenue: Revenue from public transport operations through Holding Graz including ticket sales and transport passes.
4. Parking and Traffic Fees: Revenue from parking zones (Blaue + Grüne Zone), parking meters, and traffic-related fines through GPS (Grazer Parkraum- und Sicherheitsservice).
5. Waste Management Fees: Waste collection fees (Müllgebühr) for residential and commercial properties.
6. Subsidies and Grants: State and federal subsidies for various municipal services, infrastructure projects, and social programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

Stadt Graz is the municipal government of Graz, Austria, providing comprehensive public administration services to over 291,000 residents including civil registry, residence registration, building permits, business registration, public transportation, waste management, social services, childcare, education oversight, cultural promotion, and urban planning. The city distributes services through eight-plus district service centers, a digital services portal (digitalestadt.graz.at), and the main city portal (graz.at), supplemented by wholly-owned municipal subsidiaries such as Holding Graz (utilities and transport) and Graz Tourismus.

Product overview

Stadt Graz operates a comprehensive digital services ecosystem centered around its city portal (graz.at) and the Digitale Stadt Graz platform. The primary offerings include the main city portal website providing administrative services and information, the BIG citizen information magazine (print and digital), a podcast service, live webcam feeds, and an interactive online city map. The architecture follows a platform-plus-channels model where the main portal serves as the hub, supplemented by specialized digital services including the Digitale Stadt Graz for e-government procedures and forms, multiple digital channels (podcast, webcams, city map), and the BIG citizen magazine. The system integrates third-party services for translation (Capito), analytics (Matomo, Siteimprove), and content delivery (ArcGIS, various video services).

Differentiator

Problem solved

Functional benefit

Brands

• BIG - Bürger:inneninformation Graz: Official city information publication for citizens
• Digitale Stadt Graz
• Grazgeflüster
• Graz Erzählt
• FRiTZi
• City of Design

Products and services

• graz.at City Portal The main city portal website providing citizens with access to city services, news, administrative procedures, and information about Graz. Serves as the primary digital interface between the city administration and residents, businesses, and visitors.
• Digitale Stadt Graz Digital services platform (digitalestadt.graz.at) offering online administrative procedures, digital forms, and e-government services. Enables citizens and businesses to complete various city-related tasks electronically including building permits, registrations, and permit applications.
• BIG - Bürger:inneninformation Graz Monthly citizen information magazine published by the city, providing news about city administration, services, events, and community information. Distributed in print to all Graz households and available digitally.
• Stadtplan (Online City Map) Interactive online city map with multiple layers including accessibility features, traffic information, and points of interest. Includes a dedicated accessible city map (Barrierefreier Stadtplan) variant for citizens with mobility needs.
• Live Webcams (Schlossberg, Hauptplatz, Rathausturm) Live 24/7 webcam feeds showing key locations in Graz including Schlossberg, Hauptplatz, and Rathausturm, provided through Panocloud Webcam service with privacy protection through pixelation of individuals.
• Grazgeflüster Podcast Official city podcast providing audio content about municipal topics and citizen information, including interviews and discussions about Graz city affairs, distributed through podcast platforms.
• Public Transportation (BusBahnBim) Public transport services operated through Holding Graz including buses and trams (BusBahnBim), with annual tickets, monthly passes, and free travel (freifahrt) for children in childcare facilities. Operated by the city's wholly-owned municipal holding company.

Quantifiable outcome

• Digital accessibility reaches approximately 79.1% of WCAG 2.2 requirements
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability2 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core.

• icomedias GmbHcoreTechnology or IntegrationProvides the icomedias Enterprise CMS system powering the official graz.at website, including system conception, technical implementation, and installation of the content management infrastructure.
• Brevo (Sendinblue GmbH)coreTechnology or IntegrationNewsletter distribution service for the city's citizen communications, enabling email marketing and subscriber analytics for municipal announcements.
• Cisco Systems - WebexcoreTechnology or IntegrationVideo conferencing and collaboration platform used for press conferences and virtual meetings, with EU-based data storage for European operations.
• Google Ireland LimitedcoreTechnology or IntegrationVarious Google services including Google Maps for city mapping, Google Fonts for typography, Google Translate for language translation, and Google APIs for web functionality.
• Esri - ArcGIS OnlinecoreTechnology or IntegrationCloud-based GIS platform for geographic information visualization, analysis, and sharing, enabling interactive city maps and spatial data management.
• eTermin GmbHcoreTechnology or IntegrationOnline appointment booking system for scheduling citizen service appointments at municipal offices.
• Meta Platforms Ireland Ltd.coreTechnology or IntegrationFacebook social plugins and social media integration for content sharing and engagement on the city's website.
• Holding GrazcoreOthersMunicipal holding company providing essential services including public transportation (BusBahnBim), district heating, water supply, and waste management.
• Graz TourismuscoreOthersOfficial tourism organization promoting Graz as a destination for leisure and business travelers.
• Erlebnisregion GrazcoreStrategic or Co-development PartnerRegional tourism organization covering Graz and surrounding areas, co-developing tourism products and marketing initiatives.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Stadt Linz: Third-largest Austrian city, running the same municipal government structure with departments, city portal, citizen service centers, and wholly-owned utility holdings. Directly comparable to Stadt Graz as a fellow statutory city in the same national framework.
• Stadt Bern: Swiss federal capital, mid-sized municipal government operating citizen services, public transport (BERNMOBIL), and e-government. Comparable to Stadt Graz on jurisdictional scale, multilingual citizen communication, and digital service maturity.
• Stadt Zürich: Largest Swiss city with a similar governance model (municipal council, executive), comparable service portfolio (transport, social services, citizen portal), and similar population scale. Directly comparable as a high-functioning DACH municipal government.
• Stadt Klagenfurt am Wörthersee: Carinthian state capital, a smaller Austrian statutory city operating with an analogous municipal administration, citizen services, and economic development programs. Comparable to Stadt Graz on jurisdictional model and operating structure.
• Stadt Innsbruck: State capital of Tyrol with a similar mid-sized municipal profile. Operates comparable e-government, public transport holdings, and tourism services. Directly comparable on operating model (Austrian statutory city), service scope, and digital maturity.
• Stadt Salzburg: Austrian municipal government operating the same Magistrat model under identical national legislation, providing citizen services, digital administration, and tourism-oriented cultural programs. Closely comparable to Stadt Graz due to shared country, comparable mid-size city profile, and UNESCO-heritage character.
• Stadt Wien (Vienna): Capital and largest city of Austria, operating the same municipal government structure (Magistrat), providing identical administrative, digital-service, transportation, and housing functions as Stadt Graz. Directly comparable due to shared national jurisdiction, legal framework, and e-government portfolio.
• Landeshauptstadt München: State capital of Bavaria, comparable to Graz as a DACH-region major city offering full municipal services, MVV public transport, and digital citizen services. Operates under German municipal law but serves a very similar mid-sized city catchment with comparable civic functions.

Regional players

• Magistrat Praha (Prague): Capital of the Czech Republic, a comparable Central-European municipal government with city portal, citizen card, public transport holdings (DPP), and a portfolio of city-owned enterprises. Operates in a different national framework, hence regional peer rather than direct.
• City of Helsinki: Finnish capital running municipal education, healthcare, transit (HSL), and digital services on a comparable civic-service model. Comparable governance posture and citizen-service orientation, but operating in a different Nordic national framework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/stadtgraz
• Facebookfacebook.com/stadtgraz
• LinkedInlinkedin.com/company/stadt-graz
• Instagraminstagram.com/stadtgraz

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stadt Graz