Healthwatch Bromley

What Healthwatch Bromley does

Healthwatch Bromley is the statutory local independent champion for people who use health and social care services in the London Borough of Bromley, operating under a mandate established by the Health and Social Care Act 2012. It collects patient and resident experiences of NHS and social care services through systematic outreach (58-76 venue visits per quarter), online and in-person surveys (541-640 reviews per quarter), thematic research projects, and Enter & View visits to care settings, then translates this evidence into reports shared with commissioners, providers, and regulators. The organization is operated by the nonprofit Your Voice in Health and Social Care (YVHSC), which also runs other London Healthwatch services.

Its core products are an information and engagement website, the quarterly Patient Experience Programme and Reports, and a portfolio of thematic deep-dive reports covering service areas such as ophthalmology, community mental health, maternity services, housebound care access, young carers, and drug and alcohol services. There is no proprietary technology platform; outputs are human-led civic engagement and qualitative/quantitative analysis delivered by a 7-person team, supported by volunteers and partnerships with local VCS organizations.

Healthwatch Bromley is publicly funded through statutory commissioning by the London Borough of Bromley and NHS partners (notably South East London ICB). Services are provided free to Bromley residents, with no commercial pricing model. Its strategic value lies in its independence, statutory access to decision-makers (Healthwatch England, CQC, ICB, One Bromley Local Care Partnership), and its position as the borough's designated consumer voice in health and social care governance.

Name

Healthwatch Bromley

Legal name

Healthwatch Bromley

Website

https://healthwatchbromley.co.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Healthwatch Bromley is the statutory local independent champion for health and social care users in the London Borough of Bromley, collecting resident experiences and publishing reports to influence NHS and council commissioning. Operated by nonprofit YVHSC, it serves Bromley's population with engagement, advice, and advocacy services funded by public commissioning.

Ownership category

akta.pro rank

Product category

Health Advocacy Services

SIC

Services-Health Services (8000)

akta.pro primary industry

Sentinel Site & Community-Based Surveillance (HLAJANAN)

Keywords

• Patient experience reporting
• Health advocacy services
• Community health research
• Social care engagement
• Public health feedback

Headquarters

HQ city

Bromley

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Public Funding (Statutory Commission): Healthwatch Bromley is commissioned by public bodies (London Borough of Bromley and NHS partners) to carry out its statutory functions as the local independent health and social care champion. Funding supports community engagement, patient experience reporting, and advocacy activities.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Healthwatch Bromley is the statutory local independent champion for people who use health and social care services in the London Borough of Bromley. It collects patient experiences through outreach visits to 58-76 community venues per quarter, online surveys, phone, and email, then publishes quarterly Patient Experience Reports (541-640 reviews per quarter) and thematic research reports that are shared with NHS commissioners and the London Borough of Bromley to drive service improvements.

Product overview

Healthwatch Bromley operates as a community health and social care engagement organization rather than a traditional product company. Their core offering is a digital information and engagement platform (their website) through which they collect patient experiences, publish research reports, and facilitate community involvement in local health services. The main products include the Healthwatch Bromley Website as the central hub, the Patient Experience Programme for systematic feedback collection, and Enter & View as a quality assurance mechanism. Their publications portfolio includes quarterly Patient Experience Reports alongside thematic deep-dive reports covering areas such as ophthalmology, community mental health, maternity services, housebound care access, young carers services, and drug and alcohol support services. Together, these products enable residents to share their views and help improve health and social care services in the London Borough of Bromley.

Differentiator

Problem solved

Functional benefit

Products and services

• Patient Experience Programme A systematic programme collecting patient reviews and experiences of local health and social care services across Bromley, generating quarterly Patient Experience Reports (with 541-640 reviews per quarter) covering GP practices, hospitals, dental services, and other providers. Used by NHS commissioners and the London Borough of Bromley to inform service improvements.
• Enter & View Programme A statutory programme conducting announced and unannounced visits to care homes, hospices, and other health and social care settings to assess service quality and gather user feedback. Findings are reported to the Care Quality Commission, commissioners, and providers to trigger reviews or service improvements.
• Thematic Health Research Reports Standalone in-depth research reports on specific health and social care topics affecting Bromley residents, including Community Mental Health Services (Spring 2024), Ophthalmology (Autumn/Winter 2023), Housebound Access (June 2025), Maternity Services (May 2026), Drug and Alcohol Services (May 2026), Young Carers, and the NHS App and MyChart (July 2026). Recommendations are shared with relevant commissioners and providers such as King's College Hospital NHS Foundation Trust, Oxleas NHS Foundation Trust, SEL ICB, and the London Borough of Bromley.

Quantifiable outcome

• 596 reviews collected in Q2 2025/2026, with quarterly snapshots shared with commissioners and providers for service improvement
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch England is the national champion for health and social care users, operating as a committee of the Care Quality Commission. Healthwatch Bromley is required to share anonymized data and experience reports with Healthwatch England so that residents' views are considered at a national level and can inform national health and social care policy.
• Care Quality Commission (CQC)coreStrategic or Co-development PartnerHealthwatch Bromley works with the CQC to share information that can trigger reviews or investigations into areas of concern. The CQC is the independent regulator of health and social care in England.
• South East London Integrated Care Board (SEL ICB)coreStrategic or Co-development PartnerHealthwatch Bromley shares patient experience data and thematic reports with SEL ICB, which commissions health services across south east London including Bromley. The ICB uses this feedback to inform commissioning decisions and service improvements.
• London Borough of BromleycoreStrategic or Co-development PartnerThe London Borough of Bromley is a key commissioning partner, jointly funding Healthwatch Bromley and receiving reports on social care experiences to inform local authority decisions and joint strategic planning with NHS partners.
• Your Voice in Health and Social Care (YVHSC)coreStrategic or Co-development PartnerYVHSC is the parent organization that runs Healthwatch Bromley (and other local Healthwatch services). YVHSC is the data controller for all personal data processed by Healthwatch Bromley. YVHSC can be contacted at [email protected] or 45 St Marys Road, Ealing W5 5RG.
• Change Grow LiveminorImplementation/ SI/ Consulting PartnerChange Grow Live is a drug and alcohol service provider in Bromley. Healthwatch Bromley conducted engagement and research with service users of Change Grow Live as part of its Drug and Alcohol Services report (May 2026), and Change Grow Live provided a formal response to recommendations.
• Leonard CheshireminorImplementation/ SI/ Consulting PartnerLeonard Cheshire manages Springfield, a modern development of ten properties for adults with physical disabilities. Healthwatch Bromley conducted an Enter & View visit to Springfield and received a formal response from the service manager.
• Bromley Healthcare (BHC)minorImplementation/ SI/ Consulting PartnerBromley Healthcare is a community health provider in Bromley. Healthwatch Bromley references BHC in reports (e.g., Housebound Report) and received formal responses from BHC to recommendations. BHC provides services including community nursing and specialist therapies.
• Oxleas NHS Foundation TrustminorImplementation/ SI/ Consulting PartnerOxleas NHS Foundation Trust provides mental health services in south east London. Healthwatch Bromley received a formal response from Oxleas to its Community Mental Health Services Report (Spring 2024) recommendations.
• Bromley Well Young CarersminorChannel Partner/ Reseller/ DistributorBromley Well Young Carers is a partnership initiative supporting young carers in Bromley. Healthwatch Bromley collaborates with Bromley Well Young Carers on engagement events and research projects targeting young carers, including virtual events and fun days.
• Bromley Dementia Friendly CommunityminorChannel Partner/ Reseller/ DistributorBromley Dementia Friendly Community is a partnership initiative that lists events and resources for people with dementia across Bromley. Healthwatch Bromley references and links to this initiative as part of its advice and information provision.
• One Bromley Local Care PartnershipminorStrategic or Co-development PartnerOne Bromley is the local care partnership bringing together NHS, local authority, and voluntary sector partners. Healthwatch Bromley has representation across various meetings, boards, and committees within the partnership where findings of patient experience reports are shared.

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Healthwatch Hammersmith and Fulham: YVHSC-operated local Healthwatch for Hammersmith & Fulham. Same statutory functions and parent organisation, making it a directly comparable peer.
• Healthwatch Ealing: Sister local Healthwatch operated by the same parent organisation, YVHSC. Performs identical statutory functions in Ealing, making it the closest operational peer in terms of staff model, reporting cadence and commissioning relationships.
• Healthwatch Croydon: Local Healthwatch serving the London Borough of Croydon. Carries out the same statutory functions as Healthwatch Bromley under the Health and Social Care Act 2012 framework, providing close functional comparability.
• Healthwatch Lewisham: YVHSC-operated local Healthwatch for Lewisham. Direct statutory peer with identical mandate and operational approach; also sits within the SEL ICB footprint alongside Bromley.
• Healthwatch Tower Hamlets: Sixth YVHSC-run local Healthwatch covering Tower Hamlets. Functions as a near-clone of Healthwatch Bromley in terms of statutory role, engagement model and reporting output.
• Healthwatch Hillingdon: Another YVHSC-operated local Healthwatch covering the London Borough of Hillingdon. Shares the same operating model, report templates and parent governance structure as Healthwatch Bromley.
• Healthwatch Lambeth: Statutory local Healthwatch for Lambeth with an equivalent mandate, but operated by a different host organisation. Comparable in scope and outputs though operating model differs from YVHSC.
• Healthwatch Southwark: Statutory local Healthwatch for Southwark with identical mandate around gathering resident experiences of health and social care. Operates within the same SEL ICB commissioning geography.

Others

• Care Quality Commission: Independent regulator of health and adult social care in England. Receives information from Healthwatch Bromley that can trigger reviews or investigations, making it an adjacent enabling ecosystem participant rather than a competitor.

Broad incumbents

• Healthwatch England: National umbrella body that all local Healthwatch organisations (including Bromley) feed into. Operates as a committee of the Care Quality Commission and sets national priorities that shape local Healthwatch workplans.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/HWBromley
• Facebookfacebook.com/healthwatch.bromley
• LinkedInlinkedin.com/company/healthwatch-bromley
• Instagraminstagram.com/healthwatchbromley

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Bromley