Gemeente Heusden

What Gemeente Heusden does

Gemeente Heusden is a Dutch municipal government entity (gemeente) headquartered in Vlijmen, North Brabant, serving approximately 45,000 residents across its territory. It operates as a constitutionally mandated local government body providing statutory public services including civil affairs registration (births, marriages, deaths), identity document issuance (passports, ID cards, driver's licenses), property taxation (WOZ/OZB), waste management, building permits, social support referrals, and public infrastructure maintenance. The municipality holds 352 employees and operates two physical service locations (gemeentehuizen) in Vlijmen and Drunen, alongside a combined Milieustraat (recycling center) and gemeentewerf facility. Note: this is a public-sector entity, so traditional investment metrics apply only loosely; the population and budget scale are the relevant proxies.

The municipality's core technology platform centers on Mijn Loket, a digital citizen portal authenticated through national DigiD and EHerkenning systems, providing 24/7 access to 80+ online services. The iBurgerzaken system handles civil affairs processing, while the Virtuele Assistent GEM chatbot provides automated FAQ responses. Supporting mobile applications include the Afvalstoffendienst app (waste collection schedules, separation guidance, push notifications) and BuitenBeter (public space issue reporting). The municipality participates in the national Melvin (NDW) roadworks reporting system and integrates with ReadSpeaker for accessibility and Google Translate for multilingual content. Authentication, payment, and tax administration are handled through integrations with Brabant Water (tax collection), Flanderijn Invordering (debt collection), BSOB (water board taxes), RDW (driver's licenses), and CBR (medical fitness).

The municipality's revenue model is exclusively public-sector: recurring municipal taxes (waste levy €145.56-€213.24 annually, sewerage levy €277.32, dog tax €59.40+, WOZ property tax), transaction-based administrative fees (passports €88.65, ID cards €80.10, marriage fees €176.20-€574.00, BRP extracts €6.60-€17.80), and budget allocations from national/provincial government transfers. Notably, the municipality operates a €1.6M Starterslening budget for first-time homebuyers, co-funded capital programs with Vattenfall for EV charging infrastructure (~220 points, targeting 900 by 2030), and coordinates social services through the Bijeen Heusden network. Pricing is publicly disclosed, with partial tax forgiveness (kwijtschelding) available for low-income residents via the HeusdenPas. The go-to-market model is direct-to-citizen through digital and physical channels, with no commercial sales motion. Geographic scope is strictly domestic and limited to the municipal territory.

Name

Gemeente Heusden

Legal name

Gemeente Heusden

Website

https://heusden.nl

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Gemeente Heusden is a Dutch municipal government in North Brabant serving approximately 45,000 residents with statutory public services including civil registration, waste management, taxation, permits, and social support via digital and physical channels.

Ownership category

akta.pro rank

Product category

Local Government Administration

NAICS

Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Services-Business Services, Nec (7389)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Local Transportation, Parking & Mobility Administration (BPAIACAM)

Keywords

• Municipal government services
• Civil affairs administration
• Waste management services
• Local tax administration
• Public permits issuance

Headquarters

HQ city

Vlijmen

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Afvalstoffenheffing (Waste Levy): Waste collection tax consisting of fixed and variable components. Fixed rights for low-rise single-person households (€145.56/year) and multi-person households (€192.00/year), high-rise single-person (€166.92/year) and multi-person (€213.24/year). Variable part based on waste disposal frequency.
2. Hondenbelasting (Dog Tax): Annual dog tax: first dog €59.40, second dog €87.12, third and subsequent dogs €104.76 each, kennel €296.64. Revenue supports dog facilities and enforcement.
3. Rioolheffing (Sewerage Levy): Sewerage levy for use of municipal sewerage system. Most households pay €277.32 annually. Collected by Brabant Water.
4. Onroerende Zaakbelasting (OZB) / Property Tax: Property value-based tax (WOZ) where municipal property tax rates are applied to the assessed property value. Used to fund general municipal services.
5. Leges (Administrative Fees): Fees for various administrative services including passports (€88.65 for adults, €67.05 for minors), identity cards (€80.10 for adults, €43.20 for minors), driver's licenses (€53.65), civil certificates, marriage registrations, and other government services.
6. Kwijtschelding (Tax Forgiveness Administration): Partial tax forgiveness for residents with low income and limited assets. Revenue is reduced but collection is outsourced to Flanderijn Invordering.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Gemeente Heusden is a Dutch municipal government entity that delivers mandatory local public services to residents and businesses within its jurisdiction in North Brabant. Core services include civil affairs registration (births, marriages, deaths, passports, identity cards, driver's licenses, BRP records), waste management (household waste collection, recycling center, bulky waste pickup), local taxation (property tax OZB, waste levy, sewerage levy, dog tax), permit issuance (building, parking, disability parking), social welfare coordination, public-space maintenance, sustainability programs, and public safety initiatives. Services are delivered through digital citizen portals (Mijn Loket, iBurgerzaken), mobile applications (BuitenBeter, Afvalstoffendienst), physical municipal offices, and a network of partner organizations.

Product overview

Gemeente Heusden operates a comprehensive digital municipal service platform centered on the Mijn Loket citizen portal, which serves as the unified gateway to over 80 online services. The core offering combines the Mijn Loket web portal with iBurgerzaken (a civil affairs processing system handling births, marriages, deaths, IDs, passports, driver's licenses, and BRP records) and the Afvalstoffendienst App (for waste collection scheduling and separation guidance). Supporting services include municipal waste management (Afvalpas, Milieustraat recycling center, Grof Vuil collection), housing services (Kavelwinkel plot shop, Starterslening starter mortgage, Kamers met Aandacht youth housing), sustainability initiatives (Heel Heusden Duurzaam, Energieloket, Laadpalen EV charging), safety programs (Veilig Heusden with BuurtWhatsApp and boa officers), and accessibility services (Virtuele Assistent GEM chatbot, Taalhuis language support, BuitenBeter reporting app). The municipality also provides specialized permit services for disability parking. Authentication is handled through national DigiD (citizens) and EHerkenning (businesses), with payments processed through Brabant Water. The platform architecture is browser-based with mobile apps for key services, requiring no client installation.

Differentiator

Problem solved

Functional benefit

Brands

• ZAP-er: Zwerf-Afval-Pakker volunteer program for voluntary litter collection by residents.
• Heel Heusden Duurzaam
• Kavelwinkel
• Omgevingswet

Products and services

• Mijn Loket (Citizen Portal) Digital citizen service portal providing centralized access to all municipal services. Citizens log in with DigiD or EHerkenning to apply for permits, pay taxes, report issues, and manage documents online 24/7.
• iBurgerzaken (Civil Affairs System) Civil affairs online service system handling birth notifications, marriage registrations, death reports, passport/ID applications, driver's license requests, BRP extracts, address changes, and VOG (certificate of conduct) applications digitally.
• Afvalstoffendienst App (Waste Collection App) Mobile application for waste collection schedules, push notifications for collection days, and waste separation guidance. Available for iOS and Android devices, provided by Afvalstoffendienst 's-Hertogenbosch.
• Milieustraat (Recycling Center) Municipal recycling center accepting various waste streams including hazardous materials, electronic waste, construction debris, and bulky household items. Free disposal for many waste types; paid per-kilo for others.
• Grofvuil Ophaalservice (Bulky Waste Collection) At-home bulky waste collection service priced at €20 per appointment. Residents schedule pickup, pay the driver by card, and place waste near public road (max 2 cubic meters, 25 kg per item). Electrical appliances: €22.50 per appointment (max 3 items).
• Starterslening (Starter Loan) Municipal second mortgage program for first-time homebuyers, providing up to 20% of purchase price (maximum €30,000) funded by €1.6 million municipal budget. Maximum property price €420,000 (2026). Administered through SVn.
• Gehandicaptenparkeerkaart (Disability Parking Card) Disability parking card service with driver and passenger variants, requiring medical evaluation through JPH Consult. Administrative fee €55.35; medical examination at clinic €151.25, at home €211.75. Cards valid for up to 5 years.
• Parkeren in Vesting Heusden (Parking Services) Parking services in historic Heusden fortress town including free parking lots (P1-P4), paid parking zones, disabled parking, and special weekend vehicle restrictions on Vismarkt.
• Laadpalen (Public EV Charging Stations) Public electric vehicle charging infrastructure managed in partnership with Vattenfall. Approximately 220 public charging points currently operational with expansion planned toward 900 by 2030.
• Afvalstoffenheffing (Waste Levy Administration) Waste collection tax with fixed and variable components. Fixed rights for low-rise single-person households (€145.56/year) and multi-person households (€192.00/year), high-rise single-person (€166.92/year) and multi-person (€213.24/year). Variable part based on waste disposal frequency.
• Hondenbelasting (Dog Tax) Annual dog tax: first dog €59.40, second dog €87.12, third and subsequent dogs €104.76 each, kennel €296.64. Revenue supports dog facilities and enforcement.
• Rioolheffing (Sewerage Levy) Sewerage levy for use of municipal sewerage system. Most households pay €277.32 annually. Collected by Brabant Water.
• Onroerende Zaakbelasting (Property Tax / OZB) Property value-based tax (WOZ) where municipal property tax rates are applied to the assessed property value. Used to fund general municipal services.
• Reisdocumenten (Passports and Identity Cards) Passport and identity card issuance: passports adults €88.65 (10-year validity) and minors €67.05 (5-year validity); identity cards adults €80.10 and minors €43.20; expedited processing +€60.30.
• Rijbewijs (Driver's License Issuance) Driver's license issuance and renewal: physical appointment €53.65, expedited processing €39.65, foreign license exchange varies. Online applications via RDW; medical fitness declarations via CBR for applicants 75+.
• Trouwen (Marriage Registration) Marriage and registered partnership registration. Administrative marriage €176.20; external location one-time €407.90; external location permanent €574.00; external marriage officer one-time €244.05; marriage booklet €43.45; modification fee €27.00.
• Burgerlijke Stand Extracten (Civil Registry Extracts) Civil registry extracts and proof-of-life certificates: civil registry extract €17.80; BRP extract (Dutch) €6.60; Attestatie de vita (multilingual) €17.80. Free if requested for pension fund purposes.
• Melding Doen (Public Issue Reporting) Online and phone-based issue reporting system for citizens to report broken streetlights, loose tiles, fallen trees, suspicious activities, environmental complaints, found/lost items, and other neighborhood concerns.
• BuitenBeter (Public Space Reporting App) Mobile app for reporting issues in public spaces including broken streetlights, litter, suspicious activities, and other neighborhood concerns directly to the municipality. Available in App Store and Google Play.
• Vergunningverlening Bouwen (Building Permit Issuance) Building and construction permit services administered under the Omgevingswet (Dutch Environmental and Planning Act) for property owners, construction companies, and developers operating in the municipality.
• Kavelwinkel (Municipal Plot Shop) Municipal land plot shop showing available building plots in the municipality, project information, and housing development news for prospective homebuyers.
• Kamers met Aandacht (Youth Housing Support) Program connecting youth (18–23 years) from youth or foster care backgrounds with residents offering rooms to rent, providing housing support for vulnerable young adults.
• Veilig Heusden (Public Safety Program) Municipal safety initiative covering neighborhood prevention, WhatsApp groups, boa (municipal enforcement officers), fire brigade, drug premises, domestic violence support, cybercrime prevention, and emergency preparedness.
• Energieloket (Regional Energy Advice Portal) Regional energy advice portal serving as the starting point for home energy retrofits, covering insulation, heating alternatives, and available subsidies.

Quantifiable outcome

• Bulky waste collection available at €20 per pickup
• +1 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Afvalstoffendienst 's-HertogenboschcoreStrategic or Co-development PartnerThe municipality has designated the Afvalstoffendienst 's-Hertogenbosch as the official collector of household waste. This partnership handles collection of PMD, GFT, and paper from residents, operates the milieustraat, and manages the Afvalstoffendienst app for collection schedules.
• Brabant WatercoreOthersBrabant Water handles the billing and collection of afvalstoffenheffing (waste levy) and rioolheffing (sewerage levy) on behalf of the municipality. Revenue from these taxes funds waste management and sewerage infrastructure.
• Flanderijn InvorderingminorOthersFlanderijn Invordering handles the administration of tax forgiveness (kwijtschelding) requests for municipal taxes. They process applications and manage payment relief for residents with low income.
• Waterschap Aa en MaascoreOthersWater board responsible for water management, water quality, and water safety. The municipality processes tax forgiveness applications for waterschapsheffingen (water board levies) on behalf of this partner.
• Belastingsamenwerking Oost-Brabant (BSOB)coreOthersBSOB handles waterschapbelastingen (water board taxes) for Waterschap Aa en Maas. They coordinate with the municipality on tax forgiveness applications and billing.
• VattenfallcoreTechnology or IntegrationVattenfall installs and operates public charging points for electric vehicles in the municipality. They manage the charging infrastructure and coordinate with the municipality on locations and expansion.
• Bijeen HeusdencoreStrategic or Co-development PartnerBijeen is the network of care, youth, work, and welfare organizations active in the municipality. They provide community support services, social assistance, housing support, elderly care coordination, and connect residents with municipal services.
• WoonvestecoreStrategic or Co-development PartnerHousing corporation managing approximately 4,300 rental units in the municipality. They provide affordable housing and work with the municipality on housing policies and initiatives.
• JPH ConsultcoreImplementation/ SI/ Consulting PartnerExternal medical examination bureau for assessing disability parking card applications. They conduct independent medical evaluations to determine eligibility for disabled parking facilities.
• Various Retail LocationsminorChannel Partner/ Reseller/ DistributorVarious supermarket and local business locations distribute free PMD collection bags including Albert Heijn (multiple locations), JUMBO, Plus Supermarket, and local community centers throughout the municipality.

Scale indicators3 records

Recent moves6 records

Expansion highlights7 records

Regional players

• Gemeente Dongen: Small North Brabant municipality (~26,000 residents) with comparable service delivery scope and regional collaboration patterns via BSOB, providing a benchmark for small-municipality operational efficiency.
• Gemeente Oisterwijk: Mid-sized North Brabant municipality (~26,000 residents) with similar demographic and service-mix profile — useful peer for housing-market programs, starter loans, and sustainability initiatives in the region.
• Gemeente Vught: Small neighboring North Brabant municipality (~26,000 residents) sharing the same BSOB tax cooperation and waterschap — relevant for benchmarking shared back-office partnership models common in the region.

Direct peers

• Gemeente Meierijstad: Neighboring North Brabant municipality of similar size (~80,000 residents) providing comparable municipal services — civil affairs, waste management, taxes, permits, and social support — making it a direct functional peer for benchmarking digital service delivery and operational scale.
• Gemeente Waalwijk: North Brabant municipality of comparable scale (~48,000 residents) offering the same core municipal service portfolio — waste collection, OZB taxation, civil registry, permits, and social support — making it a tightly comparable peer for service-model benchmarking.
• Gemeente Bernheze: Smaller North Brabant municipality (~31,000 residents) with comparable rural-urban character and similar service portfolio, making it a close peer for small-to-mid-sized municipal operations and shared BSOB tax cooperation.
• Gemeente Loon op Zand: Smaller neighboring North Brabant municipality (~23,000 residents) with shared regional characteristics and overlapping service delivery context — useful peer for small-municipality digital service and partnership models.
• Gemeente Altena: Recently formed (2019) North Brabant municipality of comparable size (~55,000 residents) with similar service mix and shared operational challenges in Dutch rural-suburban municipalities, including waste management and housing programs.

Broad incumbents

• Gemeente 's-Hertogenbosch: Provincial capital of North Brabant and significantly larger neighbor (~155,000 residents) that already operates the waste collection services for Heusden via Afvalstoffendienst 's-Hertogenbosch — a direct operational relationship and natural benchmark for scale and digital maturity.
• Gemeente Tilburg: Large North Brabant municipality (~225,000 residents) and a recognized digital-government innovator in the Netherlands, providing a 'broad incumbent' benchmark for next-generation municipal digital service delivery and EV infrastructure scaling.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xlinkedin.com/company/gemeente-heusden
• Facebookfacebook.com/gemheusden
• LinkedInlinkedin.com/company/gemeente-heusden
• Instagraminstagram.com/gemeenteheusden

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Heusden