Hilfsmittel Held
Hilfsmittel Held operates a digital prescription management platform that connects German Sanitätshäuser, nursing facilities, patients and relatives, using AI-based OCR to digitize medical-aid prescriptions and replace fax-based workflows.
- Company typePrivate
- Founded-
- HeadquartersKirchheim unter Teck, Germany
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Hilfsmittel Held does
Hilfsmittel Held (legal entity Hilfsmittelheld GmbH) is a German healthcare software company founded in 2023 by David Primke, headquartered in Kirchheim unter Teck, Baden-Württemberg. The company operates a digital prescription management platform that connects Sanitätshäuser (medical supply stores), Pflegeeinrichtungen (nursing facilities, both stationary and ambulatory), patients and their relatives into a single digital workflow for the German Hilfsmittel (medical aids) supply chain. The platform replaces fax-based prescription intake with structured digital transmission, automated product-group and insurer assignment, status tracking, return/repair management and §114 SGB XI quality reporting.
The technology stack is a cloud-based central administration system (ZVS) with AI-based OCR ("KI-basierte Vollauslesung") for automatic extraction of insurance, product group and prescription data, plus automated ZHP-Versorgungsvorschlag (supply proposal) generation. The platform integrates with the dominant German branch software for Sanitätshäuser (ZHP, egeko, mip, healix, TopM, Orthosoft, Sanivision, EvaViva, Acriba) and the leading nursing documentation systems (Connext Vivendi, MEDIFOX DAN, curasoft, myneva), and was integrated into HMM Deutschland's LEOS.Cloud platform in December 2025. Distribution spans a self-serve website booking flow, iOS and Android apps for end users and nursing staff, and field sales to Sanitätshäuser and multi-site nursing operators (named references include Alloheim, Curata, Hesena, Stella Vitalis and ~12 named Sanitätshäuser such as Müller Betten, Kessels and Morant).
Revenue is generated primarily through SaaS subscriptions (ZVS at €14.95/month, Integrierbares Übertragungsmodul at €34.90/month, Individuelle Sanitätshaus-App at €113.95/month or €133.90 combined, Pflege license at €49.90/month for BPA members) supplemented by per-transmission fees tiered by prescription value (€1.90–€9.50) and a minimum monthly turnover hurdle. The patient-facing app is free. The company is privately held, founder-led, with an advisory board established in December 2025, operates with approximately ten employees, and serves the German market exclusively.
Hilfsmittel Held firmographics
Firmographics- Name
- Hilfsmittel Held
- Legal name
- Hilfsmittelheld GmbH
- Website
- https://hilfsmittel-held.de
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Hilfsmittel Held operates a digital prescription management platform that connects German Sanitätshäuser, nursing facilities, patients and relatives, using AI-based OCR to digitize medical-aid prescriptions and replace fax-based workflows.
- Ownership category
- akta.pro rank
Hilfsmittel Held industry classification
Industry- Product category
- Healthcare Workflow Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK)
- akta.pro secondary industry
- EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)
Keywords
Where Hilfsmittel Held is headquartered
LocationHeadquarters
- HQ city
- Kirchheim unter Teck
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
Hilfsmittel Held business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- ZVS Subscription (Zentrales Verwaltungssystem): Monthly subscription for central administration system for Sanitätshäuser. Base subscription plus per-transmission fees based on supply value. Minimum contract term of 12 months.
- Transmission/Transaction Fees: Per-transmission fees based on supply value: up to 100€ = 3,00€, 100-600€ = 5,00€, 600+ = 9,50€, internal transfers = 1,90€. Plus monthly minimum revenue requirement.
- Integrierbares Übertragungsmodul: Monthly subscription for integratable transmission module for Sanitätshäuser to receive prescriptions on their own website. 34,90€ monthly.
- Individuelle Sanitätshaus-App: Monthly subscription for white-label Sanitätshaus app under own brand. 113,95€ monthly with 24-month minimum contract. Also available as combined package for 133,90€ monthly.
- Nursing Facility Licensing: Monthly license fee for nursing facilities (ambulatory and stationary). Special pricing for BPA members at 49,90€ per license per month. Includes 30-day test phase. Contracts available in 12, 24, or 36 month terms.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Zentrales Verwaltungssystem (ZVS) - Base Module for Sanitätshäuser |
| Subscription | Monthly | Integrierbares Übertragungsmodul - Extension Module |
| Subscription | Monthly | Individuelle Sanitätshaus-App - Custom Brand App |
| Per seat | Monthly | Nursing Facility License (Pflege) |
| Freemium | Monthly | Customer/Patient App - Free for end users |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels5 records
Hilfsmittel Held product offering
Product offeringCore offering
Hilfsmittel Held operates an open digital supply network for medical aids (Hilfsmittelversorgung) in Germany, connecting Sanitätshäuser (medical supply stores), nursing facilities, patients, and relatives. The platform replaces fax-based analog prescription processes with a digital prescription management system that uses AI to scan, read, and structure prescription data (insurance, product group, supply information), enabling digital transmission, batch processing, return/repair management, and integration with branch and nursing documentation software.
Product overview
Hilfsmittel-Held is a digital prescription management platform offering a modular product architecture. The core offering includes the Zentrale Verwaltungssystem (ZVS) as the central platform for Sanitätshäuser, complemented by the Hilfsmittel-Held-App available for three user segments: nursing facilities (ambulant/stationär), Sanitätshäuser, and customers/relatives. Additional modules include the Integrierbares Übertragungsmodul (integrable transmission module) for website-based prescription submission, the Individuelle Sanitätshaus-App (custom branded mobile app), and EKV-Schnittstellen for insurance verification. Sub-products include AI-generated ZHP-Versorgungsvorschlag (care supply proposals), Hilfsmittel-Bedarfsanalyse (needs analysis), Rezept-Stapelverarbeitung (batch processing), Rückhol- & Reparaturmanager (return/repair management), and Qualitätsauszug §114 SGB XI (quality reporting). The platform integrates with major nursing documentation systems (Connext Vivendi, MEDIFOX DAN, curasoft, myneva) and LEOS.Cloud, enabling automatic data transmission and eliminating manual data entry.
Differentiator
Problem solved
Functional benefit
Products and services
- Zentrales Verwaltungssystem (ZVS) Central administration system providing Sanitätshäuser with an overview for efficient management, tracking, and control of all medical supply prescriptions. Includes AI-powered prescription scanning, automatic data extraction, and ZHP-Versorgungsvorschlag generation. Priced at €14.95 monthly with 12-month minimum contract plus per-transmission fees.
- Hilfsmittel-Held-App (Pflege) Digital prescription transmission app for nursing facilities (ambulant and stationary). Allows nursing staff to scan prescriptions via smartphone or tablet and transmit them digitally, with automatic transmission to nursing documentation software and real-time Sanitätshaus selection. Licensed at €49.90 per license per month with 12, 24, or 36-month contract terms.
- Integrierbares Übertragungsmodul Integrable transmission module allowing customers to submit prescriptions directly and securely on the Sanitätshaus's own website. Features easy installation without programming knowledge, automatic product group and insurance assignment, and automatic retrieval by branch software. Priced at €34.90 monthly.
- Individuelle Sanitätshaus-App Custom branded white-label mobile app solution for Sanitätshäuser. Enables prescription capture and management with native app, prescription recognition, real-time transmission, supply updates, direct messaging, return/repair management, and needs analysis. Priced at €113.95 monthly with 24-month minimum contract.
- Hilfsmittel-Held-App (Kund:innen und Angehörige) Free mobile application for customers and relatives to scan and submit prescriptions digitally. Features AI-powered automatic data extraction, real-time Sanitätshaus selection from all authorized providers nearby, prescription status tracking, and push notifications for supply updates.
Quantifiable outcome
- Time savings through elimination of manual processes and fax machines
- +4 more outcomes
Companies that use Hilfsmittel Held
Customer profileNamed customers16 records
Segments3 records
Ideal customer profiles3 records
Hilfsmittel Held technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability3 records
Feature6 records
Hilfsmittel Held partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- HMM Deutschland / LEOS.CloudcoreStrategic partnership with HMM Deutschland, provider of the established LEOS.Cloud platform for digital medical supply processes. Integration creates a continuous digital infrastructure from nursing to Sanitätshaus branch software. Pflegekräfte transmit prescriptions via the Hilfsmittelheld app, with all relevant information automatically transferred via ZHP supply proposal and accessible from any common branch software.
- Connext VivendicoreIntegration partnership with Connext Vivendi nursing documentation software. Enables automatic transmission of prescription data into nursing documentation systems.
- MEDIFOX DANcoreIntegration partnership with MEDIFOX DAN nursing documentation software. Enables automatic transmission of prescription data into nursing documentation systems.
- Dr. Bernhard FuhrmanncoreAdvisory board member with 35 years experience as Risk Manager and Financial Officer in European finance industry, including over 10 years as CFO of a listed bank. Provides strategic guidance on finance, risk management and digital transformation.
- Patrick SchüttlercoreAdvisory board member with over 7 years experience in strategy and IT consulting, focused on conception, transformation and scaling of digital business models. Managing director of Fehrn GmbH, family-owned investment and consulting company.
- Sascha SaßencoreAdvisory board member with over 25 years experience in healthcare and social services, especially in development, transformation and quality assurance of complex nursing and care facilities. CEO of hesena Gruppe since April 2025, former Chief Quality Officer at KORIAN Deutschland GmbH.
Scale indicators4 records
Recent moves6 records
Expansion highlights7 records
Hilfsmittel Held competitors and assessment
Company assessmentBroad incumbents
- Doctolib: Doctolib is the largest digital health platform in Germany, offering appointment booking, telehealth and increasingly prescription/ePrescription workflows to physicians and patients. It is a much broader incumbent that could expand downwards into Hilfsmittel-style prescription routing.
- CompuGroup Medical (CGM): CompuGroup Medical is one of Europe's largest healthcare IT vendors, providing physician practice software, hospital information systems, pharmacy software and eHealth services including ePrescription. Its installed base and capital make it a credible incumbent threat if it pursues Hilfsmittel-specific prescription workflows.
- NOVENTI Health IT: NOVENTI is a leading German healthcare IT group serving pharmacies, physicians and care providers, with workflow and billing software that intersects the same prescription and reimbursement chain Hilfsmittel Held digitises. It represents a broad incumbent in adjacent segments of the same process.
Emerging players
- Carecircle: Carecircle is a digital care platform focused on outpatient and inpatient care coordination in Germany, including prescription and supply process support. It is an emerging player targeting similar Pflegeeinrichtungen and Hilfsmittel provider workflows.
- m.Doc: m.Doc is a Cologne-based digital health company offering patient portals and digital care pathways for hospitals and rehabilitation providers. It overlaps with Hilfsmittel Held in the digitisation of inpatient/outpatient care processes and documentation workflows around prescriptions and care plans.
- medflex: medflex is a Düsseldorf-based telemedicine and digital care platform enabling secure communication, online consultations and digital workflows between physicians, therapists and patients. It competes with Hilfsmittel Held in adjacent digital care-coordination use cases.
Direct peers
- Recare: Recare is a Berlin-based digital health platform focused on discharge and prescription management between hospitals, care facilities and post-acute providers in Germany. It directly competes with Hilfsmittel Held's prescription-routing layer between Pflegeeinrichtungen and downstream Sanitätshäuser/Reha providers.
- samedi: samedi is a Berlin digital healthcare workflow platform connecting hospitals, physicians and patients for appointment, referral and treatment coordination. Like Hilfsmittel Held, it operates as a multi-sided interoperability layer in the German healthcare process chain between providers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Hilfsmittel Held social profiles
Digital presenceHilfsmittel Held compliance and trust
Trust signalCompliance2 records
Hilfsmittel Held financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hilfsmittel Held leadership team
Management profileNumber of profiles
Profiles2 records
Hilfsmittel Held funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hilfsmittel Held M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hilfsmittel Held
What does Hilfsmittel Held do?
Hilfsmittel Held operates an open digital supply network for medical aids (Hilfsmittelversorgung) in Germany, connecting Sanitätshäuser (medical supply stores), nursing facilities, patients, and relatives. The platform replaces fax-based analog prescription processes with a digital prescription management system that uses AI to scan, read, and structure prescription data (insurance, product group, supply information), enabling digital transmission, batch processing, return/repair management, and integration with branch and nursing documentation software.
Is Hilfsmittel Held a public or private company?
Hilfsmittel Held is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Hilfsmittel Held founded?
Hilfsmittel Held was founded in -1. It employs 1 to 10 people.
Where is Hilfsmittel Held based?
Hilfsmittel Held is headquartered in Kirchheim unter Teck, Germany, in the Europe region.
How does Hilfsmittel Held make money?
Five revenue lines are on record. ZVS Subscription (Zentrales Verwaltungssystem) is the primary driver. The others are transmission/Transaction Fees, integrierbares Übertragungsmodul, individuelle Sanitätshaus-App and nursing Facility Licensing.
Who are Hilfsmittel Held's main competitors?
Broad incumbents on record are Doctolib, CompuGroup Medical (CGM) and NOVENTI Health IT. Emerging players are Carecircle, m.Doc and medflex. Direct peers are Recare and samedi.
Does Hilfsmittel Held have an API?
No public API is recorded for Hilfsmittel Held.
What industry is Hilfsmittel Held in?
Hilfsmittel Held's product category is Healthcare Workflow Software. Its primary akta.pro industry code is HLACABAK, Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment), with a secondary code of HLALAKAD, EHR/EMR Integration & Interoperability Middleware (HL7/FHIR). Its NAICS code is 54151 and its SIC code is 7372.