Hillcrest Plumbing

What Hillcrest Plumbing does

Hillcrest Plumbing & Heating Ltd. is a privately-held, Vancouver-based plumbing and heating services company founded in 1956, operating continuously for over 60 years as an independent business with no disclosed parent, investors, or ownership changes. It serves residential and commercial customers across Greater Vancouver, the Lower Mainland, and the Fraser Valley, with dedicated service-area coverage spanning nine communities (Vancouver, Kerrisdale, Burnaby, Richmond, Langley, Surrey, New Westminster, North Vancouver, and Tsawwassen/Ladner), each serviced by its own phone line and local landing page.

The company's core product is field service delivery: licensed plumbers and certified technicians deploy through a fleet of 15+ fully-stocked service trucks to provide plumbing repairs, water heater installation and replacement, sewer and drain cleaning, furnace and boiler service, backflow testing, and 24/7 emergency plumbing. Operational technology is limited to industry-standard diagnostic tools — underground video scoping, hydro-jetting, and trenchless water line methods — rather than proprietary software. Complementing the field operation is a retail storefront at 3260 Main St. (recently renovated) selling parts and fixtures from manufacturers such as Kohler, Moen, Delta, Grohe, Toto, and American Standard, with in-store services including steel pipe cutting and threading and a specialty in hard-to-find parts sourcing.

The revenue model is a hybrid of professional services (pay-as-you-go service calls billed via free quotes) and retail hardware sales, with same-day and emergency pricing unstructured. Customer acquisition is driven primarily by local SEO, brand recognition, and word-of-mouth, supported by a website, blog, Facebook, Twitter, and Google Reviews presence. Pricing is opaque — no public rate cards or subscription tiers — and there is no evidence of enterprise contracts, recurring SaaS, or managed-service agreements. The firmographic header in the input data lists College Corner, Ohio, which contradicts all other evidence; the company is unambiguously domiciled in British Columbia, Canada.

Name

Hillcrest Plumbing

Legal name

Hillcrest Plumbing & Heating Ltd.

Website

https://hillcrestplumbingandheating.com

Company type

Private

Founded year

1956

Operating status

Operating

Headcount range

11–50 employees

Short description

Hillcrest Plumbing & Heating Ltd. is a Vancouver-based, family-owned plumbing and heating services company founded in 1956, serving residential and commercial customers across Greater Vancouver, the Lower Mainland, and the Fraser Valley via a fleet of 15+ service trucks and a Main Street retail parts store.

Ownership category

akta.pro rank

Product category

Plumbing and Heating Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Services-To Dwellings & Other Buildings (7340), Wholesale-Hardware & Plumbing & Heating Equipment & Supplies (5070)

akta.pro primary industry

Expansion Tank, Circulator Pump & Zone Valve Service (HSAOACAG)

Keywords

• Plumbing repair services
• Heating and boiler services
• Drain and sewer cleaning
• Water heater installation
• Backflow testing

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Plumbing and Heating Services: Core revenue from service calls including plumbing repairs, water heater services, sewer/drain cleaning, furnace and boiler maintenance/repair/replacement, backflow testing, and emergency plumbing services. Services are offered 24/7 with same-day service availability.
2. Parts and Products Retail: Retail sales of plumbing and heating parts, fixtures, and supplies through the company's Main Street store. Carries extensive inventory including hard-to-find parts and latest plumbing fixtures from major manufacturers.
3. In-Store Services: In-store plumbing repair services including steel pipe cutting and threading, expert advice and parts location services for DIY customers

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Hillcrest Plumbing & Heating provides residential and commercial plumbing, drain, sewer, water heater, furnace, and boiler services across Greater Vancouver, with 24/7 emergency response and same-day service. The company also operates a retail store at 3260 Main Street selling plumbing and heating parts and fixtures, including hard-to-find parts, alongside in-store services such as steel pipe cutting and threading. A fleet of more than 15 fully-stocked service trucks supports on-site service delivery throughout the Lower Mainland and Fraser Valley.

Product overview

Hillcrest Plumbing & Heating is a plumbing and heating service company offering a unified portfolio of residential and commercial services. The core offerings include Plumbing Repairs, Water Heater Services, Sewer and Drain Services, Heating Services (Furnaces), Boiler Services, Backflow Testing, and Emergency Plumbing. The company also operates a retail store selling parts and fixtures from major manufacturers including American Standard, Delta, Kohler, Grohe, Moen, Toto, and others. Services are delivered through a fleet of over 15 service trucks, with 24/7 emergency availability.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Repairs Installation, repair, and maintenance services for residential and commercial plumbing systems including leaky faucets, bathroom and kitchen renovations, sump pump installation, and trenchless water line services, for homeowners and commercial customers in Greater Vancouver.
• Water Heater Services Installation, maintenance, and repair of tankless and standard water heaters, including gas and electric water heater replacement, with same-day service availability for residential and commercial customers.
• Sewer and Drain Services Sewer and drain cleaning services including underground video scoping, hydro-jet cleaning, sewer and drain repairs, tree root clearing, and backflow testing, available 24/7 to residential and commercial customers.
• Heating Services (Furnaces) Furnace cleaning, inspection, repair, and replacement services, including work on Lennox heating products, delivered to residential and commercial customers in Greater Vancouver.
• Boiler Services Complete boiler services including sales, installation, maintenance, repair, and replacement covering gas, electric, oil, and solid fuel boilers for residential and commercial customers.
• Backflow Testing Backflow assembly testing and related repair or replacement services for commercial and residential properties to protect the municipal water supply from contamination.
• Emergency Plumbing 24/7 emergency plumbing repair services with immediate dispatch of a licensed plumber for urgent plumbing issues affecting residential and commercial customers.
• Parts and Fixtures Retail Store Retail store at 3260 Main Street, Vancouver, selling plumbing and heating parts and fixtures from manufacturers such as American Standard, Kohler, Moen, Delta, Grohe, Toto, Hansgrohe, Caroma, Cheviot, Décor Brass, Acritec, Maax, Rubex, and Taymor, including hard-to-find parts and in-store services like steel pipe cutting and threading for DIY customers and contractors.

Quantifiable outcome

• Emergency service available 24/7 with immediate dispatch
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Pioneer Plumbing & Heating Inc. Long-established Vancouver-based plumbing and heating company serving Metro Vancouver. Direct local competitor to Hillcrest with similar service portfolio, residential and commercial focus, and same geographic footprint in the Lower Mainland.

Emerging players

• HomeServe USA: North American home services network offering plumbing, heating, and electrical service plans via utility partnerships. Not a direct service competitor but a channel that routes Hillcrest's potential customers through partner contractors via service plans.

Broad incumbents

• Reliance Home Comfort: Major Canadian home services provider offering HVAC, plumbing, water heating, and air quality services across multiple provinces including BC. Directly comparable to Hillcrest on heating and water heater services; competes for the same Vancouver homeowner contracts.
• Enercare: Canadian home and commercial services company providing HVAC, plumbing, water heaters, and protection plans. Overlaps with Hillcrest's heating, boiler, and water heater service lines, particularly through multi-year service contracts and water heater rentals.
• Roto-Rooter: Largest North American plumbing and drain cleaning franchise network. Comparable to Hillcrest in core plumbing/drain services but operates nationally with central call centers, broad marketing budgets, and franchise model rather than single regional operator.

Direct peers

• 1-800-PLUMBER: National plumbing service franchise network. Direct comparable in residential and commercial plumbing services, drain cleaning, and water heater work; competes in the same trade service category with franchise-driven brand marketing.
• Benjamin Franklin Plumbing: National plumbing franchise focused on punctual, on-time residential service with a strong brand promise. Competes directly with Hillcrest on plumbing repairs, water heaters, and drain service for residential customers.
• Mr. Rooter Plumbing: Nationwide plumbing franchise network offering residential and commercial plumbing, drain cleaning, and emergency service. Direct competitor to Hillcrest in service offering and customer base; competes for the same Vancouver homeowners via franchisee locations.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/PlumbingVan
• Facebookfacebook.com/hillcrestplumbing
• LinkedInlinkedin.com/company/hillcrest-plumbing

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hillcrest Plumbing