Hilton Plumbing

What Hilton Plumbing does

Hilton Plumbing Maintenance Pty Ltd is a privately held Western Australian plumbing and gas services company founded in 1983 (operating 40+ years) and headquartered in Bibra Lake, Perth. The company delivers residential and commercial plumbing services across the Perth metropolitan area, including hot water system supply and installation, blocked drain clearing, gas fitting, acoustic and thermal imaging leak detection, 24/7 emergency plumbing, general plumbing maintenance, water filtration, and kitchen and bathroom renovations. It distributes and installs hot water systems from multiple OEMs — Bosch, Dux, iStore, Rheem, Rinnai, Stiebel Eltron, Thermann, and Vulcan — and describes itself as one of the largest hot water system distributors in Western Australia.

The business operates a direct-to-consumer field service model: customers book via a 1300 number, an online booking portal, or a website enquiry form, and licensed plumbers are dispatched from the Bibra Lake headquarters in fully stocked service vans. The company holds plumbing licences PL9300 (WA) and 129883 (VIC) plus gas licence GL13608, and each plumber is a Master Plumbers Association member. Differentiators include upfront fixed pricing, no call-out fee during business hours, on-time arrivals, a 12-month workmanship warranty, and a lowest-price guarantee on hot water systems.

Revenue is generated through one-time service fees and hardware sales (parts and hot water systems) on a pay-as-you-go basis, with after-hours and emergency premiums. Distribution is direct, with no resellers or franchise model. Marketing relies on local SEO (suburb-level landing pages across 32+ Perth local government areas), Google Analytics and Meta Pixel-driven digital channels, organic social media presence, and review-driven lead conversion (4.9/5 stars across 2,500+ Google reviews and 3,000+ ProductReview reviews). The Hilton brand has been extended into adjacent home services verticals through parallel websites for Hilton Electrical, Hilton Security, and Hilton Appliance Repairs.

Name

Hilton Plumbing

Legal name

Hilton Plumbing Maintenance Pty Ltd

Website

https://hiltonplumbing.com.au

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

1–10 employees

Short description

Hilton Plumbing is a Perth-based, privately held plumbing and gas services company founded in 1983, serving residential and commercial customers across the Perth metro with hot water systems, blocked drains, leak detection, and 24/7 emergency plumbing under the Hilton trade brand.

Ownership category

akta.pro rank

Product category

Residential and Commercial Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Wholesale-Hardware & Plumbing & Heating Equipment & Supplies (5070)

akta.pro primary industry

Plumbing & Pipefitting Contracting (IMAFALAC)

akta.pro secondary industries

Drain Cleaning (Residential) (HSAOABAA), Expansion Tank, Circulator Pump & Zone Valve Service (HSAOACAG)

Keywords

• Residential plumbing services
• Commercial plumbing services
• Hot water systems
• Gas fitting services
• Leak detection services

Headquarters

HQ city

Bibra Lake

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Plumbing Service Fees: Hilton Plumbing charges fixed upfront prices for plumbing and gas services. No call-out fee is charged for bookings during normal Monday–Friday hours. Additional fees apply outside business hours. Services include hot water systems, blocked drains, gas fitting, leak detection, emergency plumbing, commercial plumbing, general plumbing, and water filtration.
2. Goods Sales (Parts and Materials): The company sells plumbing parts, fixtures, hot water systems (including brands such as Bosch, Dux, Rheem, Rinnai, Stiebel Eltron, Vulcan, Thermann, iStore), water filters, and related materials. Goods remain the property of Hilton Plumbing until payment is received in full.
3. After-Hours and Emergency Service Premiums: Additional fees and charges apply outside of normal business hours (0700 to 1700 Monday to Friday and 0800 to 1200 Saturday). Emergency services are available 24/7 with a dedicated emergency team.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Hilton Plumbing is a Perth-based plumbing and gas services company that supplies, installs, and repairs hot water systems and provides blocked drain clearing, gas fitting, leak detection, emergency plumbing, general plumbing maintenance, water filtration, and kitchen and bathroom renovation plumbing for residential and commercial customers across the Perth metropolitan area. The company is one of the largest distributors of hot water systems in Western Australia, offering a lowest price guarantee on hot water unit supply and installation.

Product overview

Hilton Plumbing is a plumbing and gas services company offering a comprehensive range of residential and commercial plumbing services throughout Perth, Western Australia. Their core offering centers on hot water systems (including gas, electric, heat pump, solar, and energy-saving variants) which they distribute and install at competitive rates backed by a lowest price guarantee. Additional services include blocked drain clearing, gas fitting, leak detection using acoustic and thermal imaging technology, emergency plumbing (24/7), commercial plumbing, general plumbing maintenance, water filtration systems, and kitchen/bathroom renovations. The company works with major hot water system brands including Bosch, Dux, iStore, Rheem, Rinnai, Stiebel Eltron, Thermann, and Vulcan.

Differentiator

Problem solved

Functional benefit

Products and services

• Hot Water Systems Supply, Installation and Repair Supply, installation, and repair of gas, electric, heat pump, solar, and energy-saving hot water systems for residential and commercial customers. Hilton Plumbing is one of the largest distributors of hot water systems in Western Australia with a lowest price guarantee, supporting major brands including Bosch, Dux, Rheem, Rinnai, Stiebel Eltron, Thermann, Vulcan, and iStore.
• Blocked Drains Clearing Clearing of blocked drains for residential and commercial properties using water jetters, drain cameras, and CCTV drain inspection equipment to identify and remove blockages in a single visit.
• Gas Fitting Installation, repair, and servicing of gas appliances and gas pipework by licensed gas fitters, including gas leak detection and repair, for residential and commercial customers across Perth.
• Leak Detection Acoustic and thermal imaging leak detection services that locate hidden leaks without digging or making large holes in property. CCTV inspection is used to identify the source of leaks in drains.
• Emergency Plumbing 24/7 emergency plumbing response for burst pipes, hot water system failures, gas leaks, and other urgent plumbing issues across Perth, with a dedicated emergency team and after-hours premium pricing.
• Commercial Plumbing Commercial plumbing maintenance, hot water services, sewer line repairs and replacements, storm water system installation, backflow testing, grease traps, and large-scale plumbing projects for Perth businesses, offices, restaurants, and strata-managed properties.
• General Plumbing Burst pipe repair, tap and toilet repairs, and general plumbing maintenance work for residential and commercial customers across Perth.
• Water Filtration Installation Installation of under-sink filters, whole-house filters, and water softeners to improve water quality for residential and commercial customers across Perth.
• Kitchen and Bathroom Renovation Plumbing Plumbing services for full bathroom and kitchen renovations, including fixture installation and pipe redirection, with direct owner involvement on renovation projects.

Quantifiable outcome

• 67,000+ homes served, 12,000+ hot water systems installed, 8,400+ blocked drains cleared
• +2 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered minor.

• BoschminorChannel Partner/ Reseller/ DistributorHilton Plumbing is an authorised distributor and installer of Bosch hot water systems, offering supply and installation services to Perth customers.
• DuxminorChannel Partner/ Reseller/ DistributorHilton Plumbing distributes and installs Dux hot water systems including electric, gas, and Dux Proflo models in Perth.
• RheemminorChannel Partner/ Reseller/ DistributorHilton Plumbing is an authorised distributor and installer of Rheem hot water systems including electric, gas, heat pumps, and Rheem Stellar models.
• RinnaiminorChannel Partner/ Reseller/ DistributorHilton Plumbing is an authorised distributor and installer of Rinnai hot water systems, including the Rinnai Infinity continuous flow range.
• Stiebel EltronminorChannel Partner/ Reseller/ DistributorHilton Plumbing distributes and installs Stiebel Eltron hot water systems in Perth.
• iStore Heat PumpsminorChannel Partner/ Reseller/ DistributorHilton Plumbing is an authorised installer of iStore heat pump hot water systems in Perth.
• TradeLinkminorChannel Partner/ Reseller/ DistributorTradeLink is a plumbing supplies brand whose logo appears on the Hilton Plumbing website, indicating a supply relationship for plumbing materials and fittings.
• Raymor Plumbing SuppliesminorChannel Partner/ Reseller/ DistributorRaymor Plumbing Supplies logo appears on the Hilton Plumbing website, indicating a supply relationship for plumbing materials and fixtures.

Scale indicators8 records

Recent moves2 records

Expansion highlights4 records

Direct peers

• Jim's Plumbing: National franchise plumbing brand operating across Australia, including Perth metro. Directly competes with Hilton on residential plumbing, hot water, and emergency services, leveraging franchise-driven scale and brand recognition.
• Plumbing Bros: Perth-based residential plumbing company offering similar service categories (hot water, blocked drains, gas fitting, leak detection, emergency plumbing). Closest direct competitor by service mix and geography.

Broad incumbents

• Laser Plumbing: National plumbing franchise network with Perth-area operators. Competes on residential and commercial plumbing services, but operates via franchise model rather than direct employment like Hilton.
• ServiceToday: Australian home services company offering plumbing, electrical, and HVAC across multiple states including WA. Competes with Hilton on residential plumbing and emergency response, with broader multi-trade positioning.
• Metropolitan Plumbing: Australia-wide plumbing services group offering residential and commercial plumbing, hot water, blocked drains, and gas fitting. Operates at significantly larger scale than Hilton, but overlaps directly in service lines and target customers within Perth metro.

Others

• Reece Plumbing (Reece Group): Australia's largest plumbing supplies wholesaler and bathroom products retailer. Hilton sources hot water system brands like Rheem and Dux via similar supply chains; relevant as upstream supplier/bathroom retail peer rather than direct service competitor.

Emerging players

• Connexus Energy Solutions: Perth-based installer specializing in heat pump and solar hot water systems, directly overlapping with Hilton's energy-efficient hot water product line. Smaller-scale but focused competitor in the higher-margin transition segment.

Regional players

• Active Plumbing: Perth-based plumbing and gas services provider with similar residential focus. Direct service overlap on hot water, blocked drains, gas fitting, and general plumbing within the same Perth metro geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/Hilton_Plumbing
• Facebookfacebook.com/HiltonTradies
• LinkedInlinkedin.com/company/hilton-plumbing
• Instagraminstagram.com/hiltonplumbing_
• Pinterestpinterest.com.au/enquiries1270/?autologin=true

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hilton Plumbing