Shelter the Homeless

What Shelter the Homeless does

Shelter the Homeless, Inc. is a 501(c)(3) nonprofit organization headquartered at 242 West Paramount Avenue in Salt Lake City, Utah, founded in 1984 (with its first large shelter opening in 1988) to reduce homelessness in Salt Lake County. The organization owns and maintains six Homeless Resource Centers totaling 1,565 shelter beds, which collectively comprise 91% of all shelter beds in Salt Lake County. Its facilities are leased at no cost to experienced operating partners — The Road Home and Volunteers of America, Utah — that handle daily client services. The portfolio is specialized by population: Gail Miller Resource Center (co-ed, 200 beds), Geraldine E. King Resource Center (women-only, 200 beds), Pamela Atkinson Resource Center (men-only, 300 beds), Connie Crosby Family Resource Center (families, 300 beds), Family Interim Non-Congregate Housing/FINCH (families, 85 private rooms), and Medically Vulnerable People/MVP (elderly/medically frail, 165 beds). Beyond shelter beds, Shelter the Homeless operates the Utah Housing Program, a free client transportation network (38,499 rides in 2025), daily hot meal services, 24/7 security, and the Homeless Connections Hotline (801-990-9999), coordinated with the Salt Lake Valley Coalition to End Homelessness referral system.

The organization does not develop or sell technology products and offers no public or partner-facing APIs; its "platform" is a physical asset portfolio and a coordinated service ecosystem anchored in partnerships with medical providers (Fourth Street Clinic), behavioral health providers (First Step House), government workforce services, and other nonprofits (Catholic Community Services, Utah Community Action, Advantage Services). Outcomes reported include 73% of families and 71% of single adults exiting shelter within 90 days, 5,021 people sheltered in 2025, and 65% of FINCH families exiting into stable housing within the program's first year.

Revenue is derived from two primary streams: government funding (~82% of total, sourced from Salt Lake County, the State of Utah, and federal programs) and private philanthropy, which must exceed $2 million annually to sustain operations. Services are provided free of charge to individuals experiencing homelessness. The organization became debt-free in 2022 after contributions from public and private donors and in December 2025 launched a Sustainability and Enhancement Fund capital campaign anchored by a $10 million gift from Gail Miller and the Larry H. & Gail Miller Family Foundation.

Name

Shelter the Homeless

Legal name

Shelter the Homeless, Inc.

Website

https://homelessutah.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

1–10 employees

Short description

Shelter the Homeless is a Salt Lake City-based 501(c)(3) nonprofit that owns and maintains six Homeless Resource Centers providing 1,565 shelter beds — 91% of all shelter beds in Salt Lake County — serving individuals, women, men, families, and medically vulnerable populations experiencing homelessness.

Ownership category

akta.pro rank

Product category

Homeless Shelter Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

Keywords

• Homeless shelter services
• Emergency shelter beds
• Housing navigation programs
• Homeless resource centers
• Social services nonprofit

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Supply Chain, Marketing or Sales, Others

Revenue model

1. Donations and Philanthropy: Private donations from individuals, foundations, and corporations supporting shelter operations, security, meals, and transportation programs. Major gifts include $10 million from Gail Miller and the Larry H. & Gail Miller Family Foundation for the Sustainability Fund.
2. Government Funding: Approximately 82% of funding derived from government sources including Salt Lake County, State of Utah, and federal programs. Government sources cover most operating costs while philanthropy supports capital improvements and supplemental services.
3. Service Fees: Services are provided free of charge to homeless individuals; no revenue generated from clients. Organization must raise over $2 million annually in philanthropic support to sustain operations.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Shelter the Homeless owns six Homeless Resource Centers across Salt Lake County, Utah, comprising 1,565 beds or 91% of total shelter beds in the county. The organization provides emergency shelter, daily hot meals, 24/7 security, transportation services, case management, housing navigation, and supportive services for men, women, families, and medically vulnerable individuals experiencing homelessness.

Product overview

Shelter the Homeless operates a coordinated system of six Homeless Resource Centers across Salt Lake County, representing 91% of all shelter beds in the region. The portfolio includes: Gail Miller Resource Center (co-ed, 200 beds) and Geraldine E. King Resource Center (women-only, 200 beds) in Salt Lake City; Pamela Atkinson Resource Center (men-only, 300 beds) in South Salt Lake; Connie Crosby Family Resource Center (families, 300 beds) in Midvale; Family Interim Non-Congregate Housing/FINCH (families, 85 private rooms) in South Salt Lake; and Medically Vulnerable People/MVP (elderly/medically frail, 165 beds) in Sandy. Supporting services include the Utah Housing Program, Client Transportation Program, Client Meal Program, 24/7 security services, and the Homeless Connections Hotline. The organization also launched a Sustainability Fund campaign in 2025. Approximately 73% of participants secure stable housing within 90 days.

Differentiator

Problem solved

Functional benefit

Brands

• Homeless Utah: The organization's website domain and branding used to communicate its mission and services to the community.

Products and services

• Gail Miller Resource Center (GMRC) A co-ed homeless resource center in Salt Lake City serving up to 200 individuals, providing emergency shelter, healthcare, behavioral health services, case management, employment resources, and housing assistance.
• Geraldine E. King Resource Center (GEK) A women-only homeless resource center in Salt Lake City serving up to 200 adult women, providing emergency shelter and supportive services tailored to trauma, chronic health conditions, domestic violence, mental illness, and substance use disorders.
• Pamela Atkinson Resource Center (PARC) A men-only homeless resource center in South Salt Lake serving up to 300 adult men, providing emergency shelter and access to comprehensive supportive services including case management, healthcare, treatment, employment resources, and housing support.
• Connie Crosby Family Resource Center (CCFRC) A family-focused emergency shelter in Midvale serving up to 300 adults and children in congregate dorm-style accommodations, providing emergency shelter, case management, and supportive services for families experiencing homelessness.
• Family Interim Non-Congregate Housing (FINCH) Utah's first non-congregate shelter for families in South Salt Lake, providing private rooms for up to 85 families with onsite support services, communal dining, playroom, and laundry facilities.
• Medically Vulnerable People (MVP) Program A referral-only facility in Sandy for up to 165 elderly and medically frail men and women experiencing homelessness, providing interim housing, onsite medical care through Fourth Street Clinic, and connections to housing services and long-term care solutions.
• Utah Housing Program A housing support program that connects people experiencing homelessness or at risk with affordable housing opportunities, case management, and long-term stability resources, serving individuals, families, domestic violence survivors, seniors, veterans, and youth.
• Client Transportation Program A free shuttle service operating seven days a week that helps residents access essential services across the community, connecting to shelter, healthcare, employment, treatment, and critical resources.
• Client Meal Program Daily hot lunch and dinner services for residents, prepared in partnership with Catholic Community Services where food is cooked by formerly homeless chefs participating in a culinary training program.
• 24/7 Security Services Comprehensive security including controlled entry with bag and magnetometer screenings, routine interior and exterior patrols, and advanced security systems with comprehensive surveillance cameras across all facilities.
• Homeless Connections Hotline A hotline (801-990-9999) for individuals experiencing homelessness to connect with emergency shelter options and other community resources through the Salt Lake Valley Coalition to End Homelessness coordinated entry system.

Quantifiable outcome

• 73% of families exit shelter in 90 days or less
• +5 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered minor, core and strategic.

• HomeAid UtahminorStrategic or Co-development Partner · 6 May 2026Built FINCH playground creating safe play space for families at the South Salt Lake facility.
• Utah West LandscapeminorStrategic or Co-development Partner · 6 May 2026Partnered with HomeAid Utah to construct playground and picnic area at FINCH facility.
• The Road HomecoreImplementation/ SI/ Consulting PartnerPrimary operating partner responsible for daily client services at multiple facilities including MVP and FINCH. Provides case management, shelter operations, and supportive services for residents.
• Volunteers of America, UtahcoreImplementation/ SI/ Consulting PartnerOperating partner providing daily client services at Geraldine E. King Women's Resource Center. Facilitates volunteer opportunities and donations.
• Fourth Street CliniccoreStrategic or Co-development PartnerOnsite medical partner operating health clinics at facilities, providing medical care, case management, and healthcare access for residents.
• Catholic Community Services of UtahcoreStrategic or Co-development PartnerMeal program partner preparing and serving daily hot meals at facilities. Food is cooked by formerly homeless chefs in a culinary training program.
• First Step HousestrategicStrategic or Co-development PartnerBehavioral health partner offering case management for individuals with substance use and mental health challenges at facilities.
• Department of Workforce ServicesstrategicStrategic or Co-development PartnerGovernment partner providing employment specialists at facilities to help clients engage in employment conversations and job placement.
• Advantage ServicesstrategicStrategic or Co-development PartnerTransportation partner operating shuttle services connecting clients to shelter, healthcare, and jobs. 79% of drivers are formerly homeless, providing employment while supporting client access to services.
• Salt Lake CitycoreStrategic or Co-development PartnerPartner city supporting shelter operations with Gail Miller Resource Center and Geraldine E. King Resource Center located within city limits.
• South Salt LakecoreStrategic or Co-development PartnerPartner city hosting Pamela Atkinson Resource Center and FINCH facility. Mayor Cherie Wood serves on board.
• MidvalecoreStrategic or Co-development PartnerPartner city hosting Connie Crosby Family Resource Center. Mayor Dustin Gettel serves on board.
• SandycoreStrategic or Co-development PartnerPartner city hosting Medically Vulnerable People (MVP) facility. Mayor Monica Zoltanski supported facility development.
• Canyons School DistrictminorStrategic or Co-development PartnerConnie Crosby Family Resource Center named after Canyons School District McKinney-Vento liaison Connie Crosby who helped homeless students access educational supports for ~25 years.
• Utah Community ActionstrategicStrategic or Co-development PartnerProvides diversion specialists at facilities to help prevent homelessness and connect clients with resources.

Scale indicators12 records

Recent moves14 records

Expansion highlights5 records

Direct peers

• Catholic Community Services of Utah: Catholic Community Services of Utah is both a meal program partner and a direct peer providing emergency services including refugee resettlement, food assistance, and homeless services throughout Utah. Both organizations serve overlapping client populations in Salt Lake County.
• Utah Community Action: Utah Community Action provides diversion specialists at Shelter the Homeless facilities and is a direct peer offering anti-poverty programs including housing assistance, Head Start, and emergency services to low-income households across Utah.
• Volunteers of America, Utah: Volunteers of America, Utah is both an operating partner (running Geraldine E. King Women's Resource Center) and a direct peer providing shelter, supportive housing, and social services across Utah for individuals and families experiencing homelessness and crisis.
• Fourth Street Clinic: Fourth Street Clinic is an onsite medical partner at Shelter the Homeless facilities. It is a direct peer providing healthcare to individuals experiencing homelessness in Salt Lake County, with overlapping service population and co-located service delivery model.
• The Road Home: The Road Home is a primary operating partner for Shelter the Homeless, providing daily client services at multiple facilities including MVP and FINCH. It is a direct peer as a Salt Lake County homelessness services provider serving overlapping client populations with case management and shelter operations.

Regional players

• Community Action Partnership of Utah: Community Action Partnership of Utah is a regional anti-poverty organization providing housing and emergency services in Utah. It serves overlapping client populations through state and federal anti-poverty funding streams, comparable in mission and beneficiary base.

Broad incumbents

• United Way of Salt Lake: United Way of Salt Lake is a broad incumbent funder and convener for the regional homelessness and social services ecosystem. Board member Bill Crim (CEO) overlaps, and United Way funds many of the same operating partners and complementary programs.
• HomeAid America: HomeAid America is the national parent organization of HomeAid Utah, focused on building housing for the homeless through developer partnerships. It is a broad incumbent in the same space of building shelter capacity through industry partnerships.

Others

• Salt Lake Valley Coalition to End Homelessness: The Coalition to End Homelessness coordinates the regional referral system that feeds clients into Shelter the Homeless facilities. It is an ecosystem partner rather than direct competitor, but is comparable as a regional coordinating body for homelessness services.

Emerging players

• HomeAid Utah: HomeAid Utah built the FINCH playground and partners on capital projects supporting homeless facilities. It is an emerging peer as a smaller nonprofit housing developer focused on building capacity for homeless service providers in Utah.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/shelter-the-homeless

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles25 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shelter the Homeless