Inclusive Support Service
Inclusive Support Service is a Queensland-based NDIS-registered disability support provider founded in 2012. It delivers in-home support, community access, supported independent living, complex clinical care, respite, and allied health services to NDIS participants across South East Queensland.
- Company typePrivate
- Founded2012
- HeadquartersKallangur, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Inclusive Support Service does
Inclusive Support Service is an Australian NDIS-registered disability support provider founded in 2012 and headquartered in Kallangur, Queensland. The company delivers in-home support, community access, supported independent living, complex clinical care, respite, allied health, and plan management services to NDIS participants across South East Queensland, with operational coverage spanning Brisbane North, Brisbane City, Brisbane South, Gold Coast, and Sunshine Coast regions. Its service architecture comprises seven core service lines supplemented by a 13-module complex care suite, allowing it to serve both standard and higher-acuity participants within the same operating entity.
The business model is anchored in Australian government NDIS funding. Revenue is generated through three participant funding pathways: Plan Managed, NDIA Managed, and Self Managed. This makes the company's revenue mechanics directly tied to NDIS policy, scheme pricing, and individual participant plan allocations. Go-to-market is referral and partnership driven, most notably through a relationship with the Queensland Department of Children, Safety, Disability Services, which functions as a key institutional referral channel for participants with complex needs.
The company is led by founder and Director Sandra Trow, who established the business in 2012, and General Manager Stephanie Jess, who brings approximately 20 years of disability sector experience. No venture, private equity, or institutional capital is disclosed, and there is no evidence of a proprietary technology platform; the operation is structured as a privately held, human-delivered care services business.
Inclusive Support Service firmographics
Firmographics- Name
- Inclusive Support Service
- Legal name
- Inclusive Support Service
- Website
- https://inclusivesupportservice.com.au
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Inclusive Support Service is a Queensland-based NDIS-registered disability support provider founded in 2012. It delivers in-home support, community access, supported independent living, complex clinical care, respite, and allied health services to NDIS participants across South East Queensland.
- Ownership category
- akta.pro rank
Inclusive Support Service industry classification
Industry- Product category
- Disability Support Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (62321), Individual and Family Services (6241)
- SIC
- Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Disability Services & Independent Living Support (BPAGACAG)
- akta.pro secondary industries
- Disability Services & Independent Living Support (BPAGAEAG), Inclusive Group Care & Peer Inclusion Facilitation (HSAAAIAN)
Keywords
Where Inclusive Support Service is headquartered
LocationHeadquarters
- HQ city
- Kallangur
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Inclusive Support Service business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Others
Revenue model
- NDIS Disability Support Services: Revenue is generated through the National Disability Insurance Scheme (NDIS) for registered providers. Inclusive Support Service receives government funding to deliver disability support services including in-home support, community access, supported independent living, complex care, and respite services. The company operates under NDIS regulated pricing frameworks.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Inclusive Support Service product offering
Product offeringCore offering
Inclusive Support Service is an NDIS-registered disability support provider founded in 2012 and based in Kallangur, Queensland, Australia. The company delivers in-home support, community access, supported independent living, short-term accommodation, positive behaviour support, child safety services, respite care for children, and complex care services to NDIS participants and their families.
Product overview
Inclusive Support Service is an NDIS-registered disability service provider offering a comprehensive suite of support services across Brisbane, Gold Coast, and Sunshine Coast regions. The company's service portfolio comprises seven core service areas (In Home Support, Community Access, Supported Independent Living, Short Term Accommodation, Positive Behaviour Support, Child Safety, and Respite Care for Children) complemented by an extensive Complex Care program with 13 specialized modules covering medical supports such as Bowel Care, Catheter Care, Diabetes Management, Enteral Feeding Management, Asthma Management, Oxygen Management, Basic Wound Care, Ventilation Support, Epilepsy and Midazolam Administration, Severe Dysphagia Management, Advanced Mealtime Management, Stoma Care, and Tracheostomy Care. All services are delivered through a person-centred approach with individually tailored care plans.
Differentiator
Problem solved
Functional benefit
Products and services
- In-Home Support
Companies that use Inclusive Support Service
Customer profileSegments5 records
Ideal customer profiles1 record
Inclusive Support Service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Inclusive Support Service partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Department of Children, Safety, Disability Services (Queensland)coreInclusive Support Service works in collaboration with Queensland Child Safety and the National Disability Insurance Agency to ensure children and young people with disability across all child protection phases have access to disability supports. Child Safety entrusts the company to provide safe, quality care and supports including both respite and ongoing placement individualized to each child's needs.
- National Disability Insurance Agency (NDIA)coreInclusive Support Service is an accredited NDIS registered provider operating under NDIS Practice Standards and legislative requirements. The NDIA manages funding arrangements for participants receiving services.
Scale indicators3 records
Recent moves5 records
Expansion highlights4 records
Inclusive Support Service competitors and assessment
Company assessmentRegional players
- Ozcare: Queensland-focused not-for-profit delivering NDIS disability support and aged care including in-home support, community access, and complex clinical care; highly comparable given shared SE-Queensland service area and NDIS pricing model.
- BlueCare (UnitingCare Queensland): Queensland's largest community-care provider delivering NDIS and aged-care services including in-home support, complex care, and community access; comparable regional peer operating under similar NDIS pricing arrangements in overlapping geographies.
Direct peers
- Sunnyfield: NDIS-registered provider delivering accommodation, community participation and supported independent living across multiple states; comparable in core service lines and person-centred care model for people with disabilities.
- Achieve Australia: NDIS-registered disability services provider operating supported independent living, community participation and respite services; directly comparable across service type and participant cohort, though geographically centred in NSW.
- Aruma: National NDIS-registered disability services provider formed from the merger of House with No Steps and Scope Australia; operates supported independent living, community access and complex care at scale across multiple states — directly comparable product set.
- Endeavour Foundation: Large Queensland-headquartered NDIS-registered disability services provider delivering supported independent living, community access, and complex care across multiple Queensland and interstate regions; directly comparable in product mix and Queensland footprint.
- Life Without Barriers: One of Australia's largest NDIS-accredited disability, aged-care and child-protection providers, offering the full suite of in-home support, SIL, respite and complex care; directly comparable across product and accreditation model.
- Multicap: Queensland-based NDIS-registered provider of disability support, accommodation, respite and community services; directly comparable regional peer with overlapping complex-care and supported-independent-living offerings.
Broad incumbents
- Bolton Clarke: National provider of home and community support including NDIS and aged-care services with nursing-led complex care capabilities; broad incumbent with overlapping in-home and complex-care offerings.
- Uniting: Large national community-services organisation delivering a broad portfolio including NDIS disability support, aged care and family services; broad incumbent with overlapping capabilities but a wider mandate than specialist disability providers like Inclusive Support Service.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Inclusive Support Service social profiles
Digital presenceInclusive Support Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
Inclusive Support Service leadership team
Management profileNumber of profiles
Profiles1 record
Inclusive Support Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Inclusive Support Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Inclusive Support Service
What does Inclusive Support Service do?
Inclusive Support Service is an NDIS-registered disability support provider founded in 2012 and based in Kallangur, Queensland, Australia. The company delivers in-home support, community access, supported independent living, short-term accommodation, positive behaviour support, child safety services, respite care for children, and complex care services to NDIS participants and their families.
Is Inclusive Support Service a public or private company?
Inclusive Support Service is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Inclusive Support Service founded?
Inclusive Support Service was founded in 2012. It employs 11 to 50 people.
Where is Inclusive Support Service based?
Inclusive Support Service is headquartered in Kallangur, Australia, in the Oceania region.
How does Inclusive Support Service make money?
One revenue line is on record: NDIS Disability Support Services.
Who are Inclusive Support Service's main competitors?
Regional players on record are Ozcare and BlueCare (UnitingCare Queensland). Direct peers are Sunnyfield, Achieve Australia, Aruma, Endeavour Foundation, Life Without Barriers and Multicap. Broad incumbents are Bolton Clarke and Uniting.
Does Inclusive Support Service have an API?
No public API is recorded for Inclusive Support Service.
What industry is Inclusive Support Service in?
Inclusive Support Service's product category is Disability Support Services. Its primary akta.pro industry code is BPAGACAG, Disability Services & Independent Living Support, with a secondary code of BPAGAEAG, Disability Services & Independent Living Support. Its NAICS code is 624120 and its SIC code is 8300.