Multicap
Multicap Limited is a registered Australian disability charity and NDIS-registered provider delivering person-centered disability services including Supported Independent Living, behaviour support, employment, and community hubs to over 1,800 customers across Queensland, New South Wales, and Victoria, supported by 2,000+ staff and social enterprises.
- Company typePrivate
- Founded1964
- HeadquartersEight Mile Plains, Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Multicap does
Multicap Limited is a registered Australian disability charity and NDIS-registered service provider, founded in 1964 by five Brisbane families seeking support for their children with complex needs. Operating as part of the Vertaview Group, the organization delivers person-centered disability services across Queensland, Northern New South Wales, and Victoria, with recent expansion into Victoria through community hubs in Blackburn and Canterbury. Its service portfolio spans Supported Independent Living (SIL), short-term respite accommodation, in-home support, community access, youth developmental experiences, assisted and supported employment, specialized behaviour support (including Positive Behaviour Support, Music Therapy, and Therapeutic Support), the Centre of Creative Arts (COCA), and Critical Support Services for complex needs. The company also operates four social enterprises — Makeables (assembly and packing), Laundretto (commercial laundry), Monte Lupo Café & Coffee Carts (hospitality), and Monte Lupo Arts Studio (ceramics and textiles) — that provide employment pathways for people with disability while generating commercial revenue through enterprise clients including PepsiCo, One Harvest, Bunnings, and Cook Medical.
The organization is funded primarily through individualized NDIS participant plan allocations under the National Disability Insurance Scheme, supplemented by Commonwealth Home Support Program revenue for aged care (delivered via authorized contractor Allinto Australia Limited), donations and bequests, and training delivery through partnerships with AMC Training and ARC Training. Pricing is unit-based for clinical services (e.g., Clinical Psychologist at AUD 230 per session) and subscription-style for programs like the Life Skills Program (AUD 1,072 for 10 sessions). Distribution occurs through 16–17 community hubs serving as physical service touchpoints, direct field sales to NDIS participants, families, and support coordinators, and B2B channels for social enterprises. Multicap employs more than 2,000 skilled professionals and serves over 1,800 customers, supported by a Board governance structure with Strategy, Finance and Audit, and Risk, Quality and Systems committees.
Multicap firmographics
Firmographics- Name
- Multicap
- Legal name
- Multicap Limited
- Website
- https://multicap.org.au
- Company type
- Private
- Founded year
- 1964
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Multicap Limited is a registered Australian disability charity and NDIS-registered provider delivering person-centered disability services including Supported Independent Living, behaviour support, employment, and community hubs to over 1,800 customers across Queensland, New South Wales, and Victoria, supported by 2,000+ staff and social enterprises.
- Ownership category
- akta.pro rank
Multicap industry classification
Industry- Product category
- Disability Support Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (62321), Vocational Rehabilitation Services (6243)
- SIC
- Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)
- akta.pro primary industry
- Disability Services & Independent Living Support (BPAGACAG)
- akta.pro secondary industries
- Disability Services & Independent Living Support (BPAGAEAG), Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Respite Care for Families of Children with Disabilities (HSAAAIAL), Housing Transition & Supported Living Navigation (EDAKANAK)
Keywords
Where Multicap is headquartered
LocationHeadquarters
- HQ city
- Eight Mile Plains
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
Multicap business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others
Revenue model
- NDIS Funded Services: Core revenue from National Disability Insurance Scheme (NDIS) funding for registered disability services including Supported Independent Living (SIL), short-term accommodation, community access, behaviour support, and employment services. Revenue is generated through individualized support packages funded under participant NDIS plans.
- Social Enterprises: Commercial operations including Makeables (assembly, packing, finishing services), Laundretto (commercial laundry), Monte Lupo Café & Coffee Carts, and Monte Lupo Arts (ceramic and textile artworks). These generate revenue through business contracts while providing employment to people with disabilities.
- Donations and Bequests: Charitable donations from individuals and organizations. Multicap is a registered disability charity and deductible gift recipient with all donations $2 and over being tax deductible. Bequest program allows supporters to include Multicap in their wills.
- Commonwealth Home Support Program (CHSP): Entry-level aged care services funded by Australian Government for older people needing support to live independently at home. Allinto Australia Limited is authorized contractor of Multicap Limited for CHSP delivery.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Clinical Psychology Services |
| Subscription | Multi-year contract | Life Skills Program |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Multicap product offering
Product offeringCore offering
Multicap delivers NDIS-funded disability support services to people with disability across Queensland, New South Wales, and Victoria, including Supported Independent Living (SIL), in-home support, community access, behaviour support, youth developmental experiences, social/recreational programs, and assisted employment. The organization also operates social enterprises (Makeables, Laundretto, Monte Lupo Café & Coffee Carts, Monte Lupo Arts Studio) that provide training and employment pathways for people with disability while supplying commercial goods and services to business customers. Additionally, the organization provides aged care coordination through the Commonwealth Home Support Programme (CHSP).
Product overview
Multicap is a disability services provider offering an extensive range of support services throughout Queensland, Northern New South Wales, and Victoria. The organisation provides a unified portfolio of core disability services including Community Hubs, Supported Independent Living (SIL), Short Term Respite, In Home Support, Community Access Support, Social Experiences & Holidays, Youth Developmental Experiences, Assisted and Supported Employment, Specialised Behaviour Support Services (including Positive Behaviour Support and Therapeutic Support), Centre of Creative Arts (COCA), Critical Support Services, and Commonwealth Home Support Program (CHSP) for aged care. Complementing these core services are social enterprises including Makeables (assembly and packing), Laundretto (commercial laundry), Monte Lupo Café & Coffee Carts (hospitality), and Monte Lupo Arts Studio (ceramics and textiles). The organisation also produces a podcast called Talking Possibilities. Together, these services support over 1,500-1,800 customers across the east coast of Australia, delivered by more than 2,000 staff members.
Differentiator
Problem solved
Functional benefit
Brands
- Makeables: Assembly, packing and finishing social enterprise that adds value to businesses with anything makeable, located at Rocklea and Tingalpa.
- Laundretto
- Monte Lupo Café & Coffee Carts
- Monte Lupo Arts Studio
- Centre of Creative Arts (COCA)
Products and services
- Supported Independent Living (SIL)
Quantifiable outcome
- Services delivered to over 1,700 customers across Queensland, Northern New South Wales and Victoria
- +4 more outcomes
Companies that use Multicap
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles3 records
Multicap technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Multicap partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, major, notable and minor.
- AMC Training and ConsultingcoreRegistered training provider partnering with Multicap to deliver the Skilling Queenslanders for Work (SQW) initiative, providing Certificate III in Individual Support training and disability provider placements.
- PepsiComajorGlobal snack food company PepsiCo partnered with Multicap for social enterprise services. Partnership enables Multicap to provide employment opportunities for people with disability while delivering packaging and assembly solutions to PepsiCo.
- Transurban, Q-Free, and Apricot ConsultingnotableEmployment case study partnership involving infrastructure and technology companies working with Multicap to provide employment opportunities for people with disability.
- One HarvestcoreFresh food producer One Harvest partnered with Laundretto to launder and deliver approximately 300 food-safe compliant laundry coats to their Wacol site each day, six days a week. This partnership has resulted in new skills for employees and opened up other opportunities in call centre and fresh produce roles.
- ARC TrainingnotableRegistered training organization partnering with Multicap for SQW program delivery, providing vocational training in disability support.
- Westfield Mt GravattminorMajor Brisbane shopping centre providing Multicap with valuable support and fundraising opportunities through their corporate partnership program.
- Lions International (Lions Club of Brisbane MacGregor, Lions Club of Robina)minorLions Clubs providing ongoing support and fundraising for Multicap's services to people with disability.
- Ability First AustralianotableNational not-for-profit strategic alliance of leading disability organisations working to ensure Australians with disabilities have access to programs that maximise their potential.
- Allinto Australia LimitedcoreAllinto Australia Limited is an authorised contractor of Multicap Limited for delivery of the Commonwealth Home Support Program (CHSP), providing entry-level aged care services.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Multicap competitors and assessment
Company assessmentDirect peers
- Minda: South Australia-based disability services provider offering residential, employment, and community programs. Comparable in scale, social enterprise model, and specialization in complex needs.
- Life Without Barriers: Major Australian non-profit disability, aged care, and youth services provider with national reach. Directly comparable to Multicap in offering NDIS-registered SIL, respite, community access, and supported employment across multiple states.
- Scope Australia: Victorian-based disability services provider offering accommodation, employment, and therapies. Directly competes with Multicap's Victoria expansion and shares the NDIS-registered provider model.
- Aruma: One of Australia's largest disability services providers, formed via the merger of House with No Steps and multiple other disability organizations. Aruma offers Supported Independent Living, community access, and employment services across multiple states, directly competing with Multicap for NDIS participants and staff.
- Sunnyfield: Non-profit disability services provider operating accommodation, community participation, and supported employment across NSW, QLD, and ACT. Shares Multicap's social enterprise employment model and core service portfolio.
- Cerebral Palsy Alliance: Specialist disability services provider focused on cerebral palsy and complex physical disabilities, offering therapy, accommodation, and assistive technology. Comparable to Multicap's specialization in high and complex needs and its clinical therapy offerings.
- Yooralla: Long-established Victorian disability services provider offering accommodation support, therapy, and community participation. Closely comparable to Multicap in service breadth and complex-needs focus, with state-level overlap in Victoria.
- Lifestyle Solutions: National disability services provider with NDIS-registered SIL, respite, and community access offerings. Comparable to Multicap's person-centered support model and customer segments.
Regional players
- Achieve Australia: NSW-based disability services provider offering accommodation, day programs, and community participation. Comparable service portfolio to Multicap but primarily operates in NSW rather than QLD/NSW/VIC like Multicap.
Broad incumbents
- Ability First Australia: National strategic alliance of major Australian disability organizations (Multicap is a member). Functions as a sector umbrella/comparator and convening body rather than a direct line-for-line service competitor, but its members operate in the same NDIS space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Multicap social profiles
Digital presenceMulticap financial estimates
Financial estimateRevenue estimate
Valuation estimate
Multicap leadership team
Management profileNumber of profiles
Profiles5 records
Multicap subsidiaries and ownership
Company hierarchySubsidiaries1 record
Multicap funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Multicap M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Multicap
What does Multicap do?
Multicap delivers NDIS-funded disability support services to people with disability across Queensland, New South Wales, and Victoria, including Supported Independent Living (SIL), in-home support, community access, behaviour support, youth developmental experiences, social/recreational programs, and assisted employment. The organization also operates social enterprises (Makeables, Laundretto, Monte Lupo Café & Coffee Carts, Monte Lupo Arts Studio) that provide training and employment pathways for people with disability while supplying commercial goods and services to business customers. Additionally, the organization provides aged care coordination through the Commonwealth Home Support Programme (CHSP).
Is Multicap a public or private company?
Multicap is a private company. It is classified as corporate owned and is currently operating.
When was Multicap founded?
Multicap was founded in 1964. It employs 251 to 500 people.
Where is Multicap based?
Multicap is headquartered in Eight Mile Plains, Australia, in the Oceania region.
How does Multicap make money?
Four revenue lines are on record. NDIS Funded Services are the primary driver. The others are social Enterprises, donations and Bequests and commonwealth Home Support Program (CHSP).
Who are Multicap's main competitors?
Direct peers on record are Minda, Life Without Barriers, Scope Australia, Aruma, Sunnyfield, Cerebral Palsy Alliance, Yooralla and Lifestyle Solutions. Achieve Australia is listed as a regional player. Ability First Australia is listed as a broad incumbent.
Does Multicap have an API?
No public API is recorded for Multicap.
What industry is Multicap in?
Multicap's product category is Disability Support Services. Its primary akta.pro industry code is BPAGACAG, Disability Services & Independent Living Support, with a secondary code of BPAGAEAG, Disability Services & Independent Living Support. Its NAICS code is 624120 and its SIC code is 8300.