Indigo Unified Communications

What Indigo Unified Communications does

Indigo Unified Communications (legal entity Indigo Ecommerce Digital Limited, company number SC599200) is a Glasgow-headquartered managed services provider founded in 2007, with a secondary office in Livingston, Scotland. The firm delivers IT support, hosted telephony, business mobile, connectivity, and WiFi services to UK SMEs, charities, and mid-market organisations, including named clients in insurance broking, professional sport, live events, veterans' charity, and estate management.

Its core technical stack is built around three anchor vendor partnerships: 8x8 for hosted telephony and UC (leveraging 8x8's Gartner Magic Quadrant Leader position), Microsoft 365 and Azure for productivity, cloud, and (via Copilot+) AI-enabled endpoints, and Kaseya 365 for endpoint protection, antivirus, and backup. Managed IT support is delivered through tiered packages (Silver, Gold, Gold+, Platinum, plus a dedicated Charity Package), supported by in-house Solutions Architects. In October 2024 the firm extended its surface area with a Copilot+ PC product line and an 'AI Era at Work' eBook, and operates a sister WiFi services business (Wifi Rewards) for venue and hospitality-adjacent deployments.

The business model is a recurring managed services model: per-user-per-month IT support subscriptions, usage-based telephony and mobile minutes, connectivity margins, and device resale attached to multi-year service agreements. BSI certification supports procurement in regulated and charity segments, and long-tenured clients (9+ years) indicate material switching costs. Indigo is a privately held, sub-50-employee operator with no disclosed funding rounds or financials.

Name

Indigo Unified Communications

Legal name

Indigo Ecommerce Digital Limited

Website

https://indigocomms.co.uk

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Indigo Unified Communications is a Glasgow-based managed services provider delivering IT support, hosted telephony, business mobiles, connectivity, and WiFi to UK SMEs, charities, and mid-market organisations via 8x8, Microsoft, and Kaseya partnerships.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Network Implementation & Integration Services (BPAEAEAB)

akta.pro secondary industries

Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• Managed IT support
• Hosted telephony services
• Business connectivity solutions
• Mobile fleet management
• Cloud communications services

Headquarters

HQ city

Glasgow, Scotland

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Subscriptions: Monthly recurring subscription fees for tiered managed IT care packages (Silver, Gold, Gold+, Platinum, Charity), each with escalating levels of monitoring, security, backup, support hours, and Microsoft 365 licensing. Priced per user or device, with additional PC build and engineer site visit charges at lower tiers. Platinum tier includes unlimited free PC builds and free annual site audits.
2. Hosted Telephony / VoIP Services: Cloud-based business phone system and unified communications services (8x8 platform), sold as per-user per-month subscriptions. Includes video conferencing, chat, and contact centre capabilities.
3. Business Mobile Management: Management and procurement of business mobile devices, network plans, and tariffs for business customers. Revenue derived from carrier relationships and management fees.
4. Connectivity / Business Broadband: Business internet connectivity and broadband services, including recommendations for ideal business broadband. Revenue from ISP partnerships and managed connectivity.
5. Wifi Rewards Partnership: WiFi services offered through sister company Wifi Rewards, providing interactive WiFi marketing tools for business customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Indigo Unified Communications is a UK-based managed IT and telecommunications service provider for small and medium-sized enterprises and charities. It delivers bundled outsourced technology services spanning business mobile management, cloud-hosted telephony (via 8x8), managed IT support with tiered care packages (Silver through Platinum plus a dedicated Charity tier), business broadband connectivity, and managed WiFi (delivered via sister company Wifi Rewards). All services are packaged under predictable monthly subscriptions backed by proactive monitoring, cybersecurity (Kaseya 365 EDR, dark web monitoring, MDR, Managed SOC), and Microsoft 365/Azure integration.

Product overview

Indigo Unified Communications is an IT and telecommunications service provider offering a portfolio of managed services. The core offering comprises Business Mobiles, Hosted Telephony (cloud-based unified communications via 8×8), Managed IT Support, WiFi Services, and Connectivity solutions. These core services are complemented by tiered managed IT care packages (Silver, Gold, Gold+, Platinum, and Charity) that build upon the core infrastructure, adding layered cybersecurity, backup, monitoring, and support capabilities using Kaseya365 and Microsoft 365 platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Mobiles Procurement and ongoing management of business mobile devices, network plans, and tariffs, including tariff review, plan optimization, and access to the latest mobile technology for UK business customers.
• Hosted Telephony Cloud-hosted business telephony and unified communications service (powered by 8x8) delivering secure video conferencing, chat, business phone, and contact centre functionality accessible from any device for remote and hybrid working UK businesses.
• Managed IT Support Outsourced IT support service for UK SMEs covering helpdesk, proactive remote monitoring, patch management, cybersecurity (EDR, dark web monitoring, security awareness training, MDR, Managed SOC), automated backup, and Microsoft 365 management across tiered care packages.
• Connectivity Business broadband and internet connectivity service including assessment, provisioning, and ongoing management of reliable network connectivity for UK business operations.
• WiFi Services Managed business WiFi solution (delivered via sister company Wifi Rewards) providing reliable wireless connectivity along with interactive marketing features, customer loyalty programmes, footfall analytics, and review collection for UK business customers.

Quantifiable outcome

• Customer relationships spanning over 9 years with long-term client retention
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core.

• 8x8coreTechnology or IntegrationIndigo partners exclusively with 8x8 as its hosted telephony and unified communications provider. 8x8 is the Open Communications Platform provider and a Leader in Gartner's Magic Quadrant for Unified Communications for the third consecutive year. The partnership provides Indigo's customers with secure, reliable video conferencing, chat, business phone solutions, and contact centre capabilities, all delivered via 8x8's cloud platform.
• MicrosoftcoreTechnology or IntegrationIndigo is a Microsoft partner offering and reselling Microsoft 365, Azure, Azure Virtual Desktop, Microsoft Teams, Azure Sentinel, Azure Backup and Site Recovery, and Copilot+ PCs. Indigo provides cloud cost audits, cloud migration assessments, and hybrid work consultations leveraging Microsoft solutions. Deep integration with Microsoft's ecosystem is central to Indigo's managed IT service delivery.
• KaseyacoreTechnology or IntegrationIndigo integrates Kaseya 365 into its managed IT packages for endpoint detection and response (EDR) security, antivirus protection, and automated server backups. Backup retention scales from 1x (Gold) to 2x (Gold+) to 4x (Platinum) across service tiers.
• Wifi RewardscoreOthersWifi Rewards is Indigo's sister company providing interactive WiFi software that connects customers to offers and marketing tools. Indigo offers Wifi services to business customers through this partnership, positioning it as a marketing tool for customer loyalty, footfall analytics, and reviews.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Communicate Better: A UK MSP offering a similar bundled IT support, telephony, mobile, and connectivity stack to UK SMEs. Closest direct comparable in size, geography, and service mix to Indigo.
• Chess ICT: UK-based IT, telephony, and connectivity provider targeting SMEs and mid-market with bundled managed offerings — direct competitor to Indigo's unified communications and IT support proposition.
• Air IT: UK managed IT service provider targeting SMEs with managed support, cloud, and cybersecurity offerings. Direct competitor in the same SME managed-services segment as Indigo.
• Babble (babble cloud): UK cloud and communications provider delivering hosted telephony, broadband, and managed IT to SMEs — comparable bundled offering targeting the same customer profile as Indigo.
• Pure Technology Group: UK managed IT, cloud, and communications provider for SMEs and mid-market — directly comparable managed services and UC portfolio to Indigo's bundle.

Broad incumbents

• Daisy Group: A larger UK incumbent providing business telephony, connectivity, managed IT, and cloud services across multiple segments. Overlaps broadly with Indigo's portfolio but operates at materially greater scale.
• Claranet (UK): UK arm of a larger European MSP/cloud provider offering managed IT, hosting, and unified communications to mid-market — broader incumbent with overlapping SME-relevant services.
• Six Degrees Group: UK managed services and cloud provider offering UCaaS, connectivity, and IT managed services to mid-market and enterprise. Broader incumbent competitor with overlapping SME and mid-market offerings.
• M247: UK connectivity and managed services provider delivering business broadband, VoIP, and managed IT to SMEs — overlapping Indigo's connectivity and hosted telephony stack at larger scale.

Regional players

• Citrus Networks: UK IT managed services and connectivity provider with comparable SME/mid-market positioning, overlapping Indigo's hosted telephony and IT support stack in similar geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UC8NixXdcQFnPI9oBykx7FjA
• Facebooken-gb.facebook.com/indigounifiedcomms
• LinkedInlinkedin.com/company/indigounifiedcomms

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Indigo Unified Communications