JITS

What JITS does

Joe's IT Solutions (JITS) is a private, owner-operated IT support business based in Perth, Western Australia, founded in 2017 and operated primarily as a sole proprietorship by Joe (Giuseppe R). The company provides IT and networking support services to residential customers and small businesses across Perth and surrounding suburbs, with a portfolio that includes on-site IT support, remote hands assistance, server-to-server hardware upgrades, and server-to-cloud migration services. Services are delivered directly to end customers via website booking, in-person field visits, and remote support, with quote-based pricing and a pay-as-you-go billing cadence; no public pricing tiers or subscription plans are disclosed.

The underlying technology is conventional IT support tooling (networking, server management, cloud migration know-how, smart-home device configuration) rather than a proprietary software platform, and there is no evidence of API, SDK, or productized offering. The business has no institutional funding, no parent company, no subsidiaries, and no disclosed M&A activity. Commercial positioning relies on a Trustindex-verified Google Business profile (6 reviews, all 'Excellent'), an authorised-partner relationship with Australian telco Pentanet, and light social media presence on Facebook, YouTube, and LinkedIn. The company added a Shop/checkout section to its website, signaling a tentative move from pure services into transactional product sales, but the operation remains structurally a single-operator local services business with no scaling signals beyond incremental service-line extensions.

Name

JITS

Legal name

Joe's IT Solutions

Website

https://joesitsolutions.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Joe's IT Solutions (JITS) is a sole-proprietor IT support business in Perth, Western Australia, offering on-site and remote IT, networking, server upgrade, and cloud migration services to residential customers and small businesses on a quote-based, pay-as-you-go basis.

Ownership category

akta.pro rank

Product category

IT Support Services

NAICS

Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

Keywords

• IT support services
• Remote IT assistance
• Server migration services
• Computer troubleshooting
• Network setup services

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. IT Support Services: Professional IT consulting and support services billed hourly or per engagement. Services include on-site support, remote hands assistance, server upgrades, and cloud migration. Pricing described as 'fair' in customer reviews.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Joe's IT Solutions (JITS) provides on-site and remote IT support services to residential customers and small businesses in Perth, Western Australia. Core services include laptop and MacBook troubleshooting, smart home device installation, home office setup, gaming PC builds, server upgrades, and server-to-cloud migration. Engagements are booked through the company website and billed on a per-engagement or hourly basis.

Product overview

Joe's IT Solutions is a solo IT support business offering a portfolio of complementary service modules rather than a unified software platform. The core offering is On-Site IT Support for Perth and surrounding suburbs, supplemented by Remote Hands for offsite troubleshooting. Infrastructure modernization is served through two distinct pathways: Old Server to New Server Upgrade (hardware replacement) and Server To Cloud Service (cloud migration). Customers can also access IT Costs/Consulting for pricing guidance. The services are priced individually and available through a booking system, reflecting a service-provider model rather than a product licensing model.

Differentiator

Problem solved

Functional benefit

Products and services

• On-Site IT Support In-person IT and technology support delivered at the customer's location across Perth and surrounding suburbs, covering troubleshooting, device setup, and general technology advisory.
• Remote Hands IT Support
• Server To Cloud Service
• Old Server to New Server Upgrade
• IT Costs / Consulting

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• PentanetminorChannel Partner/ Reseller/ DistributorJoe's IT Solutions is an authorised partner of Pentanet, an Australian technology company. The partnership allows Joe to offer Pentanet's products and services as part of his IT support offerings. Pentanet is an authorised partner brand displayed on the website.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Datacom: Large Australasian IT services company offering managed services, cloud, and end-user support. Overlaps with JITS on helpdesk and cloud migration but is a broad incumbent spanning much larger enterprise contracts.
• Brennan IT: Australian managed IT services provider serving SMB and mid-market customers with cloud, infrastructure, and support. Comparable in service categories (cloud migration, server upgrades, helpdesk) but at significantly greater scale and enterprise orientation.
• Geek Squad (Best Buy): Large-scale in-store and in-home technology support brand owned by Best Buy. Overlaps with JITS on setup, troubleshooting, and smart-home services, but operates as part of a national retail portfolio rather than a local specialist.
• Telstra (Platinum/tech support): Australia's largest telco with consumer and SMB tech-support offerings (Telstra Platinum / Tech Assist). Competes with JITS for Perth SMB and residential IT support spend, but as part of a much broader connectivity and services portfolio.

Direct peers

• HelloTech: US-based on-demand in-home and remote tech support service for consumers and small businesses. Closely comparable to JITS in service mix (setup, troubleshooting, smart home), delivery model (on-site + remote hands), and target customer (residential/SMB), though operating at much greater scale.
• Nerds To Go: US franchise network providing on-site computer repair, networking, and IT support for residential and small business customers. Highly comparable to JITS in service scope, customer segment, and field-service delivery model.
• Computer Troubleshooters: International franchise of local IT support providers serving small businesses and home users. Directly comparable service portfolio (on-site support, server/cloud, networking) and a similar owner-operator structure to JITS.

Regional players

• ASE IT: Australian IT support and managed services provider focused on small and mid-sized businesses. Comparable service mix (on-site, remote support, cloud) and customer segment, but operating across more of Australia rather than a single metro.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks7 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@JoesITSolutions?si=HXZTwn7fYW3wTHzu
• Facebookfacebook.com/joesitsolutions22
• LinkedInlinkedin.com/company/jitsolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JITS