Maison d'hébergement La Volte-Face

What Maison d'hébergement La Volte-Face does

Maison d'hébergement La Volte-Face is a non-profit shelter organization founded in 2001 and based in Victoriaville, Quebec, Canada. The organization provides 24/7 emergency shelter, psychosocial counseling, and crisis intervention services to women and children who are victims of domestic violence in the Centre-du-Québec region. Core service offerings include residential shelter accommodation (Hébergement pour femmes), external counseling without housing (Services sans h\u00e9bergement), specialized youth intervention for children and adolescents exposed to domestic violence (Services jeunesse), and a continuous crisis telephone helpline integrated with the provincial SOS violence conjugale hotline. Supporting resources include an emergency departure kit (Trousse de d\u00e9part) providing guidance for safe exit from abusive situations, and a symbolic scarf product (Écharpes) used for both fundraising and awareness.

The organization operates with a team of approximately 12 employees maintaining continuous coverage, and its website (lavolteface.org) incorporates safety features such as a 'quick exit' button and a 'clear my tracks' function appropriate for the population served. The shelter is affiliated with the Regroupement des maisons pour femmes victimes de violence conjugale (RMFVVC) and the Fédération des maisons d'hébergement pour femmes (Fédé), and maintains referral partnerships with multiple regional support organizations including Répit Jeunesse, CAVAC, CALACS-Aquarelle, DPJ, CLSC Suzor-Côté, Hommes alternative, and the Centre de prévention suicide Arthabaska-Érable.

La Volte-Face is funded entirely through charitable donations and is registered as a Canadian charity (Numéro de charité: 86820 8513 RR0001), issuing official tax receipts for donations of $20 or more. The organization processes donations through the Zeffy online platform and accepts postal donations via downloadable forms. All services are provided free of charge and confidentially. The organization is led by Julie Croteau as Directrice générale, who also serves as the person responsible for personal information under applicable privacy regulations.

Name

Maison d'hébergement La Volte-Face

Legal name

Maison d'hébergement La Volte-Face

Website

https://lavolteface.org

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Maison d'hébergement La Volte-Face is a Quebec-based non-profit shelter providing 24/7 emergency housing, counseling, and crisis intervention to women and children victims of domestic violence in the Centre-du-Québec region, funded by charitable donations.

Ownership category

akta.pro rank

Product category

Domestic Violence Shelter Services

NAICS

Community Housing Services (62422), Other Community Housing Services (624229), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Protection Services (GBV, Child Protection, Legal Aid) (BPADADAH), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO)

Keywords

• Domestic violence shelter
• Women crisis services
• Victim support services
• Psychosocial counseling
• Emergency housing services

Headquarters

HQ city

Victoriaville

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Donations and charitable contributions: La Volte-Face is a non-profit organization (OSBL) that relies on financial donations from the public to offer psychosocial support and safe housing services to women and children victims of domestic violence. They issue official donation receipts for tax purposes for donations of $20 or more.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Maison d'hébergement La Volte-Face is a non-profit shelter that provides safe housing, 24/7 crisis telephone support, individual psychosocial counseling, and specialized youth intervention services for women and children victims of domestic violence in the Centre-du-Québec region of Quebec. The organization also offers external (non-residential) counseling, an emergency departure kit resource, and symbolic scarf merchandise to support fundraising and awareness.

Product overview

Maison d'hébergement La Volte-Face is a non-profit shelter organization providing a comprehensive suite of services for women and children affected by domestic violence. The core offerings include 24-hour emergency shelter accommodation (Hébergement pour femmes), individual counseling without accommodation (Services sans hébergement), specialized youth services (Services jeunesse), and a 24/7 telephone crisis line including the provincial SOS violence conjugale hotline. Supporting resources include an emergency departure kit (Trousse de départ) and symbolic scarf merchandise for fundraising.

Differentiator

Problem solved

Functional benefit

Products and services

• Hébergement pour femmes (Women Shelter Accommodation) Secure shelter and accommodation services for women and children who are victims of domestic violence, available 24 hours a day, 7 days a week, providing safe housing and on-site support.
• Services sans hébergement (External Counseling Services) Individual counseling and support services available to women victims of domestic violence who do not require shelter accommodation, including confidential and free psychosocial assistance.
• Services jeunesse (Youth Intervention Services) Specialized intervention services for children and adolescents who have witnessed domestic violence, including support, accompaniment, and protection planning tailored to youth needs.
• Service d'écoute téléphonique 24h (24-Hour Crisis Telephone Helpline) Crisis telephone helpline available 24 hours a day, 7 days a week, providing immediate intervention and emotional support for women in dangerous domestic situations.
• SOS Violence Conjugale Hotline Provincial 24/7 hotline service (1-800-363-9010) for domestic violence emergencies across Quebec, providing immediate intervention, support, and referrals to local resources.
• Trousse de départ (Emergency Departure Kit) Emergency departure kit providing guidance, checklists, and practical instructions to help women quickly and safely leave a dangerous domestic situation.
• Écharpes symboliques (Symbolic Scarves) Symbolic scarf products sold to raise funds and awareness for the domestic violence prevention cause; part of the organization's fundraising activities.

Quantifiable outcome

• Services available 24/7 year-round

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Regroupement des maisons pour femmes victimes de violence conjugale (RMFVVC)coreStrategic or Co-development PartnerLa Volte-Face is affiliated with the RMFVVC network, a provincial regroupment of shelters for women victims of domestic violence. This partnership provides coordination, resource sharing, and collective advocacy for domestic violence victims across Quebec.
• Fédération des maisons d'hébergement pour femmes (Fédé)coreStrategic or Co-development PartnerAffiliated federation providing shelter network coordination and advocacy for women's shelters across Quebec.
• Répit JeunesseminorStrategic or Co-development PartnerRegional youth support organization serving youth aged 12-29 in difficulty, providing street workers and parental support services.
• Centre de prévention suicide Arthabaska-Érable (CPSAE)minorStrategic or Co-development PartnerSuicide prevention center providing crisis intervention and awareness services in the Arthabaska-Érable region.
• CLSC Suzor-CôtéminorStrategic or Co-development PartnerLocal community health center providing healthcare and social services referrals.
• CAVACminorStrategic or Co-development PartnerCrime victim assistance center providing support services to victims of criminal acts.
• CALACS - Centre d'aide Aquarelle de VictoriavilleminorStrategic or Co-development PartnerSexual assault support center providing specialized assistance for sexual violence victims.
• Hommes alternativeminorStrategic or Co-development PartnerNon-profit organization helping men with violent behaviors in relationships, providing intervention services.
• DPJ - Centre de Protection de la JeunesseminorStrategic or Co-development PartnerYouth protection center for child welfare interventions and reporting.
• ZeffyminorGTM or Marketing PartnerOnline donation platform used for collecting charitable donations through embedded donation forms on the organization's website.
• GestimarkminorOthersDigital agency that designed and developed the organization's website.
• Natercia PhotographeminorOthersProfessional photographer providing imagery for the organization's website and materials.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• SOS Violence Conjugale: Provincial 24/7 DV helpline that La Volte-Face routes clients to; highly comparable because both deliver Quebec-wide confidential crisis response for women experiencing conjugal violence.
• Interval House (Toronto): Toronto-based women's shelter and counseling organization serving women and children fleeing domestic violence; directly comparable as a non-profit shelter offering emergency housing, counseling, and 24/7 crisis lines.
• Auberge Madeleine: Montreal women's shelter providing safe housing and psychosocial support for women in distress, including DV victims; directly comparable as a Quebec non-profit maison d'hébergement.
• Transition House (Toronto): One of Canada's oldest DV shelters providing emergency housing, counseling, and advocacy for women and children in abusive situations; comparable as a non-profit shelter with similar service mix.
• Maison Auberge Shalom: Greater Montreal women's shelter providing emergency housing, psychosocial support, and external counseling for DV victims; directly comparable as a non-profit maison d'hébergement offering similar services to La Volte-Face.
• La Maison du Passant (formerly Havre l'Éveil): Quebec women's shelter providing emergency housing and intervention services for DV victims; comparable as a non-profit maison d'hébergement operating in the same sector.

Broad incumbents

• YWCA Canada (YWCA Quebec): Long-established Canadian non-profit providing shelter, housing, and support services for women fleeing violence; comparable because it delivers similar DV/GBV services at greater scale across multiple regions.

Others

• CALACS - Centres d'aide et de lutte contre les agressions à caractère sexuel: Quebec network of sexual assault support centers that La Volte-Face partners with for client referrals; adjacent ecosystem participant providing complementary front-line GBV services.
• Regroupement des maisons pour femmes victimes de violence conjugale (RMFVVC): Provincial umbrella network that La Volte-Face belongs to; directly comparable as the coordinating body for Quebec women's shelters serving DV victims, but is an association rather than a direct operating peer.
• CAVAC - Centres d'aide aux victimes d'actes criminels: Quebec crime victim assistance network partnered with La Volte-Face; adjacent service provider offering complementary front-line support to victims including DV survivors.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/263237773709832
• LinkedInlinkedin.com/company/maison-d-h%C3%A9bergement-la-volte-face

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maison d'hébergement La Volte-Face