Link Health and Community

What Link Health and Community does

Link Health and Community is a not-for-profit community health organization operating in Victoria, Australia, with 14 service locations across Inner East Melbourne, Bayside, Outer East Melbourne, Southern Melbourne, and Inner/Outer Gippsland. The entity traces its origins to 1974 (as the Waverley Social Health Centre) and was subsequently known as MonashLink Community Health Service before rebranding in 2015; it became wholly owned by Latrobe Community Health Service (LCHS) in July 2020. The organization delivers over 100 health and community care programs spanning primary care (bulk-billed GPs, dental including the private Monash Smiles brand and Keeping Kids Smiling outreach), allied health (audiology, dietetics, exercise physiology, occupational therapy, physiotherapy, podiatry), children and family services, counselling, aged care via the Support at Home program, NDIS early childhood approach, health promotion, group exercise, and volunteer programs.

The business operates on a hybrid revenue model combining government program funding (Medicare bulk-billing, NDIS early childhood approach contracts across multiple regions, state-funded aged care) with subsidised out-of-pocket fees for individual services and group programs (most priced at approximately $10 per session, e.g., diabetes education, chair-based exercise, dietitian-led programs). Patients access services via self-referral, GP referral, or institutional referral. Bulk-billing is available for Medicare-eligible GP appointments; children's dental is free for Health Care Card holders under the Child Dental Benefit Scheme; and adult public dental is offered on a tiered fee schedule.

The technology footprint is modest and oriented to service delivery rather than proprietary innovation: patient appointment booking runs on HotDoc for Oakleigh and Glen Waverley GP sites, enquiry and feedback forms are powered by Wufoo, and accessibility is enabled through the National Relay Service and TIS National interpreters. The organization maintains strategic 'prevention partnership' alliances with Access Health and Community and healthAbility, NDIS early childhood approach partnerships across five Victorian regions, and operational integration (including recruitment) with parent LCHS. No AI/ML, proprietary platform, or technology product is evident in the disclosed material.

Name

Link Health and Community

Legal name

Link Health and Community

Website

https://linkhc.org.au

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

51–100 employees

Short description

Link Health and Community is a not-for-profit community health organization operating 14 locations across Melbourne's east, Bayside, and Gippsland, delivering 100+ health and aged care programs under Medicare, NDIS, and subsidised-fee funding models.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (621610), Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340), Offices of Other Health Practitioners (6213)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB), Companionship & Social Engagement Visits (HSABAAAA), Recreational Outings, Community Participation & Mobility Support (Non-Clinical) (HSABAAAI), Home Health Therapy Services (PT/OT/SLP) Providers (HLAFAEAM)

Keywords

• Community health services
• Primary healthcare
• Allied health services
• Aged care services
• NDIS early childhood

Headquarters

HQ city

Clayton

HQ country

Australia

HQ region

Oceania

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government-funded health programs: Funded through federal and state government health programs including Medicare bulk-billing for GP services, public dental eligibility schemes, and NDIS early childhood approach partnerships
2. Subsidised community health services: Not-for-profit organisation providing a range of community health services at subsidised cost. Any profit goes back into improving and expanding services.
3. Support at Home program: Federal Government funding for eligible Australians over 65 (or Aboriginal/Torres Strait Islanders over 50) to help them live at home longer through coordinated and managed home care services

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Link Health and Community operates as a not-for-profit community health service providing subsidised, integrated medical, allied health and community support services directly to community members across 14 locations in Inner East Melbourne, Bayside, Outer East Melbourne and Inner Gippsland. Its core offerings span bulk-billed general practice, dental, allied health (audiology, dietetics, exercise physiology, occupational therapy, physiotherapy, podiatry), paediatric and family services, NDIS early childhood approach, aged care Support at Home, counselling, group exercise programs and health promotion. Services are accessible via self-referral, GP referrals and institutional referrals, with any surplus reinvested into expanding community services.

Product overview

Link Health and Community is a not-for-profit community health organisation providing a comprehensive suite of health and community services across Melbourne's east and south-east suburbs and Gippsland. The organisation operates as a unified service offering with multiple interconnected programs: primary care (GPs and dental), allied health services (audiology, dietetics, exercise physiology, occupational therapy, physiotherapy, podiatry), children's services, counselling and mental health, aged care (Support at Home), NDIS early childhood intervention, health promotion, exercise programs, support groups, and volunteer services. All services are designed to be accessible, affordable, and culturally appropriate, with profit reinvested into expanding community services.

Differentiator

Problem solved

Functional benefit

Brands

• Monash Smiles: Private dental offering providing specialist dental services including root-canal treatments, orthodontics, wisdom teeth removal, implants, Invisalign, cosmetic dentistry, crowns, dentures, and custom-made mouthguards.
• Keeping Kids Smiling

Products and services

• Support at Home Aged care services helping eligible Australians over 65 (or Aboriginal/Torres Strait Islanders over 50) live at home longer by coordinating domestic assistance, nursing, physiotherapy, and other support services.
• Doctors (General Practice) Bulk-billed GP services including family medicine, women's and children's health, and travel vaccines at multiple locations across Inner East Melbourne.
• Dental Full range of dental services for adults and children including general check-ups, extractions, crowns, root canal treatments, dentures, and emergency care, plus private Monash Smiles specialist services.
• Audiology Comprehensive hearing assessments for infants from nine months, children of all ages, and adults, with support and referrals for hearing loss detection.
• Exercise Physiology Exercise prescription for prevention and management of chronic diseases and injuries, including supervised exercise sessions and home-based programs.
• Dietetics Food and nutrition support for people of all ages covering general nutrition, diabetes management, heart disease, weight reduction, and digestive issues.
• Occupational Therapy Assistance with personal care, domestic tasks, community activities, mobility assessments, home modifications, and cognitive changes for daily living independence.
• Physiotherapy Treatment for mobility and balance difficulties, joint/muscular pain, post-surgical rehabilitation, neurological conditions, and chest infections across all age groups.
• Podiatry Foot health services including treatment of skin/nail problems, diabetes foot assessment, paediatric foot assessment, biomechanical assessment, nail surgery, and wound care.
• Diabetes Education Diabetes Nurse Educators assist adults with diabetes self-management including insulin administration for pre-diabetes, Type 1, Type 2, and gestational diabetes.
• Children, Youth and Family Services Comprehensive services for children including audiology, dental, speech pathology, NDIS early childhood approach, dietetics, occupational therapy, physiotherapy, and podiatry for ages 0-17.
• Counselling Support for managing life issues including anxiety, family/relationship issues, violence or abuse, stress, self-esteem, grief and loss, with general counselling, addiction recovery, and family violence programs.
• NDIS Early Childhood Approach Early intervention partnership with NDIS providing support for children under 6 with developmental delay or under 9 with disability across Inner East Melbourne, Outer East Melbourne, Southern Melbourne, and Gippsland regions.
• Exercise Programs Group exercise programs including Chair-based Exercise, GLA:D (Good Life with Arthritis: Denmark), Hydrotherapy, Movement and Strength, Strength and Balance, Tai Chi, and Prenatal/Postnatal exercise.
• Support Groups Community support groups including Diabetes Support Group, Men's Behaviour Change Program, Retrain Pain group, and Chinese Diabetes Clinic.
• Referrals Centralised referral system connecting clients to appropriate health and community services with both general and family violence-specific referral forms.
• Health Promotion Partnership-based health promotion addressing healthy eating, active living, tobacco harm reduction, and place-based wellbeing policies across the eastern metro region.

Quantifiable outcome

• 22+ years of home care service delivery experience
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Latrobe Community Health ServicecoreStrategic or Co-development PartnerLatrobe Community Health Service is the owner of Link Health and Community. LCHS is a secular, not-for-profit organisation with a shared vision for strong, vibrant and healthy communities. All recruitment and some operations are managed through LCHS.
• Access Health and CommunitycoreStrategic or Co-development PartnerHealth promotion partnership with Access Health and Community as part of the 'prevention partnership' to improve health and wellbeing in the eastern metro region (Boroondara, Manningham, Monash, Whitehorse and Yarra Ranges local government areas).
• healthAbilitycoreStrategic or Co-development PartnerHealth promotion partnership with healthAbility as part of the 'prevention partnership' applying integrated place-based, systems-thinking approach to health promotion in eastern metro region.
• Women's Health EastminorStrategic or Co-development PartnerPartnership in developing Health Promotion Strategic Statement (2021-2025) and Action Plan (2021-2022) for better health outcomes across Inner East Melbourne.
• Chadstone Food ForestminorStrategic or Co-development PartnerPartnership with Chadstone Food Forest to host events showcasing outdoor community space, exploring permaculture and gardening, and discussing sustainability. Project supported by Monash Community Grant Program.
• Monash CouncilcoreStrategic or Co-development PartnerPartnership with Monash Council enabling community members to easily transition between services. Also collaborated on Chadstone Food Forest project through Monash Community Grant Program.
• NDIS (National Disability Insurance Agency)coreStrategic or Co-development PartnerLink HC is a partner for NDIS early childhood approach in Inner East Melbourne, Outer East Melbourne, Southern Melbourne, Inner Gippsland and Outer Gippsland. Provides first contact point for families, information, short-term intervention, and NDIS plan development assistance.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Others

• NDIS (National Disability Insurance Agency): Federal commissioning body and key contracting counterparty for Link HC's Early Childhood Approach services. Not a peer in the operating sense but a primary economic stakeholder shaping Link HC's NDIS revenue base and tender strategy.
• Monash Council (Healthy Monash / Monash Health): Local government partner and referral source for Link HC's City of Monash services. While not a direct competitor, Monash Council's community health, maternal child health, and recreation programming intersect with Link HC's catchment and partnership footprint.

Direct peers

• DPV Health: Victorian NFP delivering primary care, allied health, aged care and NDIS across Melbourne's northern growth corridor. Comparable integrated community-health service model with similar funding mix.
• Latrobe Community Health Service: Parent organisation and direct peer — LCHS is a Victorian secular NFP community health provider offering allied health, aged care, NDIS and community programs across Gippsland and beyond. Directly comparable operating model, funding mix, and service breadth.
• healthAbility: Victorian NFP community health provider in the eastern metro region delivering allied health, NDIS early childhood approach, and aged care. Direct competitor for NDIS ECEI tenders and Link HC's formal health-promotion partner.
• IPC Health: Melbourne western-suburbs NFP community health provider offering GPs, allied health, dental, counselling, NDIS, and aged care. Operates with similar government-funded integrated service model in adjacent catchments.
• EACH (Eastern Access Community Health): NFP community health provider serving Melbourne's east and south-east with allied health, family services, NDIS, and aged care. Operates in overlapping LGAs and competes for the same NDIS early childhood and Support at Home contracts.
• Access Health and Community: Melbourne-based NFP community health organisation delivering allied health, GPs, dental, counselling and NDIS across the eastern metro region. Listed as a formal health-promotion partner of Link HC, operating overlapping geographies.
• cohealth: One of Victoria's largest NFP community health organisations, providing allied health, dental, mental health, alcohol and other drug services, and NDIS across Melbourne's north, west and CBD. Comparable integrated community-health model.

Regional players

• Gateway Health: Regional Victorian NFP community health organisation in the Hume and Wangaratta regions delivering allied health, NDIS, and aged care. Comparable regional NFP model, especially relevant to Link HC's Gippsland expansion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/link-health-and-community

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Link Health and Community