healthAbility
healthAbility is a not-for-profit community health organisation in Melbourne's north and east delivering aged care, NDIS disability support, mental health, dental, and allied health services through government-funded programs, private fee-for-service, and Medicare rebates.
- Company typePrivate
- Founded1976
- HeadquartersEltham, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What healthAbility does
healthAbility, trading as Nillumbik Community Health Service Ltd, is an independent not-for-profit community health organisation established in 1976 and headquartered in Box Hill, Victoria, Australia, with a second main site in Eltham. The organisation delivers an integrated portfolio of health and community services spanning aged care (Support at Home), NDIS disability support, mental health (including an After Hours Mental Health Nursing Service), general and emergency dental, allied health (physiotherapy, dietetics, speech pathology, occupational therapy, exercise physiology, podiatry), and child/youth/family services including a Children's Feeding Clinic. Services are delivered through centre-based clinics, in-home visits, telehealth, and community outreach via a Service Connector program operating across five local government areas in Melbourne's north and east.
The business model is multi-stream and largely government-funded. Revenue is generated through managed-service contracts under the Support at Home aged care program, NDIS service delivery, Medicare rebates via GP Chronic Disease Management Plans and Mental Health Care Plans, and block funding jointly provided by the Commonwealth and Victorian Governments for community health services targeted at pensioners, concession card holders, Aboriginal and Torres Strait Islander people, refugees, and pregnant women. Private fee-for-service revenue supplements the government base, including general dental services where healthAbility is an HCF preferred provider and processes on-the-spot private health insurance claims via HICAPS. Pricing follows unit-rate models - for example personal care at $114/hour weekday, allied health sessions between $155 and $350, and a public dental flat fee of $31.50 for concession card holders.
Operationally, healthAbility reaches clients through government assessment pathways (My Aged Care, NDIS, ACAT/NDIA), GP and health professional referrals, and a self-referral Health Access Team. The organisation recently launched a new 'Vantage' Client Management System (May 2026) to modernise client records and service delivery, transitioned operations into the new Support at Home program in November 2025, and discontinued in-house NDIS Support Coordination in May 2024 in favour of a referral arrangement with OnSide. The organisation holds registrations across multiple government programs, complies with Australian, Victorian, and Health Privacy Principles, and operates as a registered NDIS and My Aged Care provider.
healthAbility firmographics
Firmographics- Name
- healthAbility
- Legal name
- Nillumbik Community Health Service Ltd
- Website
- https://healthability.org.au
- Company type
- Private
- Founded year
- 1976
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- healthAbility is a not-for-profit community health organisation in Melbourne's north and east delivering aged care, NDIS disability support, mental health, dental, and allied health services through government-funded programs, private fee-for-service, and Medicare rebates.
- Ownership category
- akta.pro rank
healthAbility industry classification
Industry- Product category
- Community Health Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624), Other Individual and Family Services (624190)
- SIC
- Services-Health Services (8000), Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)
- akta.pro secondary industries
- Companion Care & Social Support (non-clinical) (HLADAGAB), Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)
Keywords
Where healthAbility is headquartered
LocationHeadquarters
- HQ city
- Eltham
- HQ country
- Australia
- HQ region
- Oceania
Offices6 records
Markets served
healthAbility business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Government-funded aged care (Support at Home): Services funded under the Australian Government's Support at Home program (formerly Home Care Packages) for older Australians, replacing Home Care Packages as of 1 November 2025.
- NDIS services: Services delivered to participants under the National Disability Insurance Scheme, including therapies, personal care, and support.
- Medicare-funded services: Services funded through Chronic Disease Management Plans referred by GPs, enabling Medicare rebates for allied health services.
- Private fee-for-service: Full fee private payment for clients without government funding, with ability to process private health insurance claims on the spot.
- Public/subsidised community health services: Subsidised services for eligible groups including pensioners, healthcare card holders, Aboriginal and Torres Strait Islander people, refugees, and pregnant women, funded jointly by Commonwealth and Victorian Governments.
- Dental services: General dental and emergency dental services offered to private paying clients, health insurance clients, and publicly funded clients. HCF preferred provider with on-the-spot health insurance claims.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Publicly funded community health - pensioners, concession card holders, Aboriginal and Torres Strait Islanders, refugees, pregnant women |
| One time/ perpetual license | Pay-as-you-go | Private dental - new client special |
| Unit Pricing | Pay-as-you-go | Support at Home - weekday personal care |
| Unit Pricing | Pay-as-you-go | Allied health therapy services |
| Unit Pricing | Pay-as-you-go | Public dental fees - adults |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
healthAbility product offering
Product offeringCore offering
healthAbility is an independent, not-for-profit community health organisation that provides integrated health and community services for older Australians, people with disability, mental health clients, children and families, and dental patients across Melbourne's east and north-east. Services are delivered in-home, in community, via telehealth, and at its Box Hill and Eltham centres, funded through Support at Home, NDIS, Medicare, public subsidies, and private fee-for-service arrangements.
Product overview
healthAbility is a not-for-profit community health organisation (Nillumbik Community Health Service Ltd) providing a comprehensive, integrated portfolio of health and community services across Melbourne's East and North-East regions. The organisation operates a multi-service platform model combining government-funded programs (Support at Home, NDIS, Medicare, Community Health) with private and publicly subsidised services. The core service portfolio spans: Healthy Ageing/Seniors services including the Support at Home program (replacing Home Care Packages); NDIS Disability Support for adults; Mental Health Services including psychology, counselling, and an After Hours Mental Health Nursing Service; General Dental services at Box Hill and Eltham; Child, Youth and Families services including psychology, dietetics, and a specialised Children's Feeding Clinic; Social Activity Groups for social connection; and Allied Health services including Exercise Physiology (Move Well programs), Dietetics, Physiotherapy, Occupational Therapy, Podiatry, and Speech Pathology. Service access is coordinated through Service Connection for vulnerable older people, with services delivered in-home, in the community, via telehealth, or at centre-based locations. The organisation has nearly 50 years of experience and was established in 1976.
Differentiator
Problem solved
Functional benefit
Products and services
- Healthy Ageing (Seniors) services Comprehensive aged care services for older Australians that support them to remain independent in their homes and communities, including personal care, allied health, home modifications, social support, transport, and meals.
- NDIS Disability Support Therapies, personal care, and supports for adults with disability to achieve their NDIS goals, delivered in home, community, via telehealth, or at centres. Includes social support groups, domestic assistance, in-community assistance, personal support, respite, dental, and transport.
- Mental Health Services Comprehensive mental health support including psychology, counselling, and After Hours Mental Health Nursing Service for depression, anxiety, trauma, grief, eating disorders, OCD, ADHD, and developmental assessments for autism and ADHD.
- Dental Services Affordable general dental and emergency care at Box Hill and Eltham clinics, including examinations, cleanings, extractions, fillings, X-rays, wisdom teeth removal, and Invisalign. HCF preferred provider with on-the-spot private health insurance claims.
- Child, Youth and Families services Health and support services for children, youth and families including psychology, dietetics, speech pathology, occupational therapy, feeding clinic, and family support programs for children with autism, ADHD, and developmental disorders.
- Social Activity Groups Affordable social activity groups and outings for older people and people with disabilities to stay socially connected and maintain skills.
- Support at Home Australian Government funded home aged care program providing personal care, home modifications, allied health therapies, transport, and social support to help older people remain independent at home. Includes Service Connection assistance for navigating the program.
- In-Home and Community Support Home care services including personal support, domestic assistance, meal preparation, home maintenance, respite care, and transport for people needing help to live independently.
- Service Connection Helps vulnerable older people navigate and access government-funded aged care services, including assistance with My Aged Care, assessments, and finding providers. Outreach locations include Hurstbridge, Kinglake, and Toolangi.
- Move Well exercise programs Exercise and movement programs including Falls Prevention, Moving Together, Tai Chi, Water Exercise, Staying Active, Gym Transition, and Bump to Baby Exercise Group.
- Exercise Physiology Personalised exercise programs for preventing and managing chronic conditions or injury, including clinical exercises for musculoskeletal, respiratory, cardiac, and mental health conditions.
- Dietetics and Nutrition Individual and non-judgmental nutrition counselling for diabetes, heart disease, weight concerns, gut problems, food intolerance, and children's nutrition including the Children's Feeding Clinic. Chinese Healthy Eating Forum delivered in partnership with Diabetes Victoria.
- Psychology services Person-centred psychological support for children, families and individuals covering depression, anxiety, trauma, grief, eating disorders, and developmental assessments for Autism and ADHD.
- Children's Feeding Clinic Specialised clinic for fussy eaters aged 2-12 years, involving assessment by Dietitian and Speech Pathologist or Occupational Therapist to address feeding difficulties.
- Speech Pathology - Primary Progressive Aphasia (PPA) Specialised speech pathology service for people with Primary Progressive Aphasia, including targeted therapy sessions, family support, and group therapy.
- After Hours Mental Health Nurse Service Mental health support available 2pm-7pm on weekends and public holidays, 6pm-11pm Monday to Friday, delivered by healthAbility at 36 Wellington Rd, Box Hill.
- Vantage Client Management System Internal client management system used to manage client records and service delivery across healthAbility's services.
Companies that use healthAbility
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles5 records
healthAbility technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature1 record
healthAbility partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- OnSideminorhealthAbility refers NDIS Support Coordination clients to OnSide as a dedicated Support Coordination provider following healthAbility's decision to no longer provide NDIS Support Coordination from May 24, 2024. OnSide was selected for its exemplary record and values alignment.
- Access Health and CommunitycorehealthAbility partners with Access Health and Community under the Primary Health Network (PHN) program to deliver the Service Connection initiative. This program engages independent organisations to streamline health services for elderly people, connecting vulnerable older adults who are at risk of falling through the cracks in the aged care system.
- Diabetes VictoriaminorhealthAbility collaborates with Diabetes Victoria to deliver the Chinese Healthy Eating Forum, a community program providing guidance on healthy eating in Cantonese for Chinese people at higher risk of developing diabetes and chronic lifestyle-related diseases.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
healthAbility competitors and assessment
Company assessmentBroad incumbents
- Australian Unity: National mutual providing Home Care Packages, NDIS, retirement living and allied health services. Competes with healthAbility in the same Melbourne catchment for government-funded aged care packages.
- Bolton Clarke: Australia's largest not-for-profit aged care and community health provider, operating across multiple states with home care, retirement living, and clinical services. Overlaps with healthAbility in home and community aged care but at national scale.
- Uniting (Victoria and Tasmania): Large community services organisation providing aged care, disability, family and mental health services across Victoria/Tasmania. Comparable diversified community services model with overlapping aged care and NDIS offerings.
- Baptcare: Not-for-profit community services organisation across Victoria and Tasmania delivering aged care, NDIS, child and family services. Comparable multi-program community services model with broader geographic reach.
- Mercy Health: Victorian Catholic health and aged care provider operating home care services alongside hospitals and residential aged care. Comparable as a Victorian health/aged care provider competing for the same client pool.
- Benetas: Victorian not-for-profit aged care provider offering home care, residential care and allied health. Comparable as a Victorian-aged care competitor with similar mission-driven positioning.
Direct peers
- IPC Health: Western Melbourne community health provider offering integrated primary care, dental, allied health, NDIS and aged care services. Comparable in scope and operating model to healthAbility.
- Your Community Health: Northern Melbourne community health service delivering primary health, dental, allied health, NDIS and aged care programs. Closely comparable not-for-profit community health model serving a Melbourne metropolitan catchment.
- cohealth: Large Victorian community health organisation delivering integrated primary health, dental, allied health, mental health, NDIS and aged care services to vulnerable populations in Melbourne's inner north and west. Closely comparable multi-service, multi-funding community health model.
- EACH: Eastern Melbourne community health service providing aged care, NDIS, mental health, allied health and dental services. Directly comparable in geography (eastern Melbourne), service mix, and government-funded community health positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
healthAbility social profiles
Digital presencehealthAbility compliance and trust
Trust signalCompliance8 records
healthAbility financial estimates
Financial estimateRevenue estimate
Valuation estimate
healthAbility leadership team
Management profileNumber of profiles
healthAbility funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
healthAbility M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about healthAbility
What does healthAbility do?
healthAbility is an independent, not-for-profit community health organisation that provides integrated health and community services for older Australians, people with disability, mental health clients, children and families, and dental patients across Melbourne's east and north-east. Services are delivered in-home, in community, via telehealth, and at its Box Hill and Eltham centres, funded through Support at Home, NDIS, Medicare, public subsidies, and private fee-for-service arrangements.
Is healthAbility a public or private company?
healthAbility is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was healthAbility founded?
healthAbility was founded in 1976. It employs 101 to 250 people.
Where is healthAbility based?
healthAbility is headquartered in Eltham, Australia, in the Oceania region.
How does healthAbility make money?
Six revenue lines are on record. Government-funded aged care (Support at Home) is the primary driver. The others are NDIS services, medicare-funded services, private fee-for-service, public/subsidised community health services and dental services.
Who are healthAbility's main competitors?
Broad incumbents on record are Australian Unity, Bolton Clarke, Uniting (Victoria and Tasmania), Baptcare, Mercy Health and Benetas. Direct peers are IPC Health, Your Community Health, cohealth and EACH.
Does healthAbility have an API?
No public API is recorded for healthAbility.
What industry is healthAbility in?
healthAbility's product category is Community Health Services. Its primary akta.pro industry code is HLAFAGAN, Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics), with a secondary code of HLADAGAB, Companion Care & Social Support (non-clinical). Its NAICS code is 62412 and its SIC code is 8000.