Livable

What Livable does

Livable is an Australian not-for-profit organisation founded in 1988 (originally as CRANES) that delivers three integrated service lines — NDIS disability support, aged care services via Home Care Packages, and family and child welfare services — to communities across the Mid North Coast and Northern NSW. It operates from offices in Grafton (headquarters), Coffs Harbour, Port Macquarie, and Maclean, employing approximately 180-200 staff, and is described as one of the largest local support providers in the Clarence Valley region. The organisation uses a person-centred care model focused on enabling clients to live independently in their homes and communities, with services spanning daily living support, personal care, community participation, allied health coordination, supported playgroups, and child safety programs.

Livable's business model is entirely government-funded through regulated Australian schemes: NDIS plans for participants with disabilities, Australian Government Home Care Packages for residents over 65, and departmental funding for child, youth, and family services. Revenue is therefore governed by externally set price guides (NDIS Price Guide, aged care subsidy rates) rather than commercial pricing, and individual participants access services through their entitlements or referrals from healthcare providers and hospitals. The marketing approach is community-led, relying on local events, referral networks from healthcare providers, earned media through website news content, and direct community engagement rather than paid acquisition.

The organisation is governed by a board led by Chair Joanna Sutherland (appointed 2025) and CEO Michelle Allen (appointed 2026), with three general managers overseeing Service Delivery, Marketing/Communications/Growth, and Corporate Services. No proprietary technology platform, app, API, or AI capabilities are described in the source material — Livable operates as a service-delivery organisation rather than a technology company. Recent strategic activity has centred on geographic expansion (Coffs Coast 2022, Port Macquarie 2024) and leadership refresh.

Name

Livable

Legal name

Livable

Website

https://livable.org.au

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Livable is an Australian not-for-profit organisation delivering NDIS disability support, aged care, and family services across the Mid North Coast and Northern NSW, serving individual participants through government-funded care plans.

Ownership category

akta.pro rank

Product category

Disability & Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Live-In Care (Single Caregiver, 24-Hour Presence) (HSABAHAB)

akta.pro secondary industries

Elder Services & Aging Support (BPAGAEAF), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Disability support services
• Aged care services
• Family support services
• NDIS provider
• Community care services

Headquarters

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. NDIS Services: Livable is a registered NDIS provider delivering support services funded through individual NDIS plans. Revenue is derived from government-funded care packages assigned to participants.
2. Home Care Packages (Aged Care): Aged care services are delivered through government-subsidised Home Care Packages for residents over 65 years. Revenue flows from Australian Government aged care funding.
3. Family Services: Family and child welfare services provided under government-funded programs. Revenue sourced from departmental funding for child, youth and family services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Livable is a not-for-profit organization that delivers community-based care services directly to individuals in their homes and neighbourhoods. Its core offerings comprise Aged Care Services delivered through government-subsidised Home Care Packages, Disability Services as a registered NDIS provider, and Family Services including supported playgroups and child welfare programs. Services are accessed through individual NDIS plans, Home Care Packages, and government family service referrals across the Mid North Coast and Northern NSW regions.

Product overview

Livable is a purpose-driven not-for-profit organization providing a comprehensive range of NDIS, Aged Care and Family Service solutions to the Mid North Coast and Northern NSW communities. The organization operates three integrated service offerings: Aged Care Services (home care packages and senior support), Disability Services under the NDIS framework, and Family Services including supported playgroups and family support programs. Livable's person-centred model of care ensures every individual is valued and included in the design and delivery of their supports, helping clients live independently in their own homes and achieve their goals.

Differentiator

Problem solved

Functional benefit

Products and services

• Aged Care Services Comprehensive aged care support services for seniors over 65, including home care packages and assistance to help elderly individuals live independently in their own homes. Funded through Australian Government Home Care Packages.
• Disability Services (NDIS) NDIS-registered disability support services providing individualized care and support to help people with disabilities live independently and achieve their personal goals. Delivered as a registered NDIS provider across daily living, community participation, personal care, transport, and skill development.
• Family Services Family support services including supported playgroups, child safety services, and family welfare programs for children, youth and families in the Mid North Coast and Northern NSW communities. Funded through government departmental programs.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Bunnings Warehouse AustraliaminorGTM or Marketing Partner · 1 August 2022Livable participated in a Bunnings Warehouse sausage sizzle fundraising day in Coffs Harbour in August 2022. This community engagement activity served as a marketing and community relations initiative rather than a commercial partnership.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Australian Unity: Australian Unity is a large diversified mutual offering aged care, NDIS, home care, banking, and insurance services nationally. It is a broad incumbent overlapping with Livable's home care and disability services, with significantly greater scale and capital.

Direct peers

• Baptistcare: Baptistcare is a Western Australia-based NFP providing residential aged care, home care, disability, and mental health services, with expansion into NSW and other states. It mirrors Livable's community-based service mix and person-centred philosophy.
• Life Without Barriers: Life Without Barriers is a major Australian NFP providing disability, aged care, and child and family services across all states and territories. It is highly comparable to Livable's tri-segment NDIS/Aged Care/Family Services model, particularly in regional markets.
• Silver Chain Group: Silver Chain is a large Australian NFP health and aged care provider specialising in in-home care, hospital-in-the-home, and palliative care. It is a direct competitor to Livable's in-home aged care and personal care services, with growing regional presence in NSW.
• Feros Care: Feros Care is an Australian NFP focused on aged care and in-home support, including Home Care Packages, NDIS, and wellness programs. It directly overlaps with Livable's primary aged care offering and is known for investing in technology-enabled care delivery.
• Bolton Clarke: Bolton Clarke is one of Australia's largest not-for-profit aged care and disability providers, delivering in-home support, retirement living, and residential care nationally. It directly competes with Livable across both Home Care Packages and NDIS services, particularly as it expands into regional NSW.
• Mercy Health: Mercy Health is an Australian Catholic NFP providing residential aged care, home care, and allied health services across multiple states. It competes with Livable in the in-home aged care and community services space with broader geographic reach.
• Uniting (Uniting NSW.ACT): Uniting is one of Australia's largest NFP community service organisations, delivering aged care, disability, and family services across NSW and the ACT. It is highly comparable to Livable in geographic footprint, service mix, and target populations.

Regional players

• BlueCare (UnitingCare Queensland): BlueCare is the community services arm of UnitingCare Queensland, delivering in-home aged care, disability, and community health across QLD and northern NSW. It is a strong regional comparable, particularly for Livable's northern NSW catchment, though with a QLD-centric base.
• Integratedliving: Integratedliving is a regional-focused Australian NFP delivering in-home health, wellness, and aged care services primarily in rural and regional NSW, QLD, and Tasmania. It is a particularly close peer in service model and rural/regional focus, though with broader state coverage.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/livablelimited

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Livable