Lazada Logistics ID Hubs - Cikarang (CKR)

What Lazada Logistics ID Hubs - Cikarang (CKR) does

Lazada Logistics ID Hubs - Cikarang (CKR) is a warehouse and distribution facility operated by LEX Indonesia (legal name: LEX Group), the integrated logistics subsidiary of Lazada, which is majority-owned by Alibaba Group. Established in 2012 alongside the launch of Lazada Indonesia's e-commerce marketplace, LEX operates as a B2B2C logistics solutions provider with a regional network handling approximately 5 million+ packages daily across Southeast Asia, reporting a 97.5%+ delivery success rate and a 4.8+ customer satisfaction score.

LEX's core product set comprises Courier Express Service (CES) for last-mile delivery with next-day metro service and same-region delivery within a 300km radius, Multi-Channel Logistics (MCL) for unified fulfillment across third-party e-commerce platforms and online stores, Contract Logistics for customized enterprise solutions, and Cross-Border Logistics for international e-commerce shipping. Fulfillment by Lazada provides warehouse operations for marketplace sellers, and a LEX mobile application (iOS and Android) enables shipment tracking, shipping fee estimation, and self-service courier partner registration. The underlying technology platform — branded Connexus — provides seller/courier management, multi-channel order integration, and real-time shipment tracking.

LEX's revenue mechanics are based on per-shipment transaction fees for express delivery, managed services for multi-channel logistics, subscription/recurring pricing for contract logistics with enterprise volume commitments, and transaction fees for cross-border shipments. Go-to-market follows a two-tier model: self-service app registration for small shippers (<500 packages/month) and direct sales engagement for high-volume shippers (>500 packages/month). The Cikarang (CKR) hub specifically serves the Bekasi industrial corridor within the broader Indonesian hub network, with operational headquarters located at Capital Place Office Tower in Jakarta Selatan. Customer segments span e-commerce platforms and marketplaces, independent online retailers and digital-first businesses, and Indonesian UMKM (micro, small, and medium enterprises).

Name

Lazada Logistics ID Hubs - Cikarang (CKR)

Legal name

LEX Group

Website

https://logistics.lazada.co.id

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Lazada Logistics ID Hubs - Cikarang (CKR) is a warehouse and distribution facility operated by LEX Indonesia, the captive logistics arm of Lazada (Alibaba Group), serving e-commerce platforms, online retailers, and UMKM shippers across Indonesia with express delivery, multi-channel fulfillment, contract logistics, and cross-border shipping services.

Ownership category

akta.pro rank

Product category

E-commerce Logistics Services

NAICS

Couriers and Express Delivery Services (49211), Local Messengers and Local Delivery (4922)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Premium B2B Express & Scheduled Time-Window Delivery (TLAAABAE)

akta.pro secondary industries

SMB/Commercial B2C Standard Parcel Delivery (TLAAACAB), Cross-Border E-commerce Parcel (DDU/Delivered At Place—Duties Unpaid) (TLAAANAE), Metro/Urban Standard Parcel Delivery (TLAAACAH)

Keywords

• E-commerce logistics
• Last-mile delivery
• Multi-channel logistics
• Cross-border shipping
• Courier express services

Headquarters

HQ city

Jakarta Selatan

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Courier Express Delivery Services: Core same-day and next-day delivery services for individual and business shippers, with pricing based on package weight, dimensions, and delivery distance
2. Multi-Channel Logistics: Unified logistics management across multiple sales channels and e-commerce platforms
3. Contract Logistics: Customized logistics solutions for enterprise clients with volume commitments
4. Cross-Border Logistics: International shipping services for cross-border e-commerce transactions

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

LEX operates an integrated B2B2C logistics platform offering same-day and next-day courier express delivery (CES) with next-day service for metropolitan areas and same-region delivery within 300km, multi-channel logistics (MCL) for unified distribution across e-commerce platforms, customized contract logistics for enterprise clients, and cross-border shipping services. The Cikarang (CKR) facility is a logistics hub within LEX's Indonesian network handling distribution for the greater Jakarta industrial corridor.

Product overview

LEX Indonesia operates as a unified logistics platform offering Courier Express Service (CES) for last-mile delivery and Multi-Channel Logistics (MCL) for multi-channel distribution. These core services are complemented by Contract Logistics and Cross-Border Logistics modules for customized and international shipping needs. The platform also includes Fulfillment by Lazada for warehouse operations and a mobile application for courier partners. Together, these products form an integrated B2B2C logistics solution supporting e-commerce platforms, online stores, and SME businesses across Southeast Asia, with a daily capacity exceeding 5 million packages.

Differentiator

Problem solved

Functional benefit

Brands

• MCL: Multi-channel Logistics service offering
• CES

Products and services

• Courier Express Service (CES) End-to-end express delivery service for shippers, segmented by volume tier — under 500 packages/month (self-service registration) and over 500 packages/month (enterprise engagement). Provides next-day delivery for metropolitan areas and same-region delivery within 300km radius.
• Multi-Channel Logistics (MCL) Integrated logistics solution supporting multi-channel distribution for e-commerce platforms, online stores, and SME businesses across Southeast Asia, enabling unified order management across multiple sales channels.
• Contract Logistics Customized logistics solutions tailored to specific business requirements with volume commitments, part of LEX's B2B2C integration services for enterprise clients.
• Cross-Border Logistics International shipping and logistics services enabling businesses to conduct cross-border e-commerce operations within and beyond Southeast Asia.
• Fulfillment by Lazada Warehouse and fulfillment services for sellers on the Lazada platform, part of LEX's comprehensive logistics ecosystem covering storage, pick-pack, and dispatch.
• LEX Mobile Application Mobile application (iOS and Android) for couriers and partners to manage deliveries, track packages, register as a courier partner, and access partnership features including incentives, insurance, and training.

Quantifiable outcome

• 97.5%+ delivery success rate
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered flagship and core.

• Lazada Indonesia (Alibaba Group)flagshipStrategic or Co-development Partner · 1 January 2012LEX was established in 2012 simultaneously with Lazada Indonesia's launch, serving as the integrated logistics arm of Lazada's e-commerce ecosystem. The companies share a deep strategic integration with LEX providing fulfillment and last-mile delivery services exclusively powering Lazada's marketplace operations across Indonesia.
• Multi-Channel E-commerce PlatformscoreStrategic or Co-development PartnerLEX supports external platforms and marketplaces beyond Lazada, providing logistics integration for various e-commerce channels and online stores, enabling merchants to use LEX services across multiple sales channels.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• JNE (Jalur Nugraha Ekakurir): Indonesia's largest domestic courier, offering express delivery, same-day, and next-day services nationwide. Direct competitor to LEX's Courier Express Service across the same SMB and enterprise shipper base in Indonesia.
• AnterAja: Indonesian express courier backed by major e-commerce and media investors, focused on e-commerce parcel delivery and last-mile. Competes directly with LEX in Indonesian CEP, particularly for marketplace-integrated shippers.
• J&T Express: Major SE Asia-headquartered courier with deep Indonesia presence, specializing in e-commerce parcel delivery with partner-franchise last-mile network. Competes head-to-head with LEX on volume, pricing, and service levels for e-commerce shippers.
• Ninja Xpress (Ninja Van): SE Asia last-mile courier operating across Indonesia, Singapore, Malaysia, Thailand, and the Philippines. Competes with LEX on cross-border e-commerce logistics and same-day/next-day Indonesian deliveries.
• SiCepat Express: Indonesian e-commerce-focused courier offering express delivery, same-day, and COD services with extensive hub infrastructure. Direct competitor to LEX in Indonesian online retail logistics.
• Shopee Express (SPX): Captive logistics arm of Shopee/Sea Group, offering express delivery for Shopee's Indonesian marketplace plus third-party services. Direct competitor to LEX, particularly given Shopee's leading e-commerce position vs. Lazada.

Regional players

• Lalamove: On-demand intra-city delivery platform operating across SE Asia including Indonesia, focused on same-day B2B and B2C shipments. Comparable last-mile delivery model and target SMB/enterprise shipper segment, though with intra-city rather than inter-city focus.

Emerging players

• Paxel: Indonesian same-day and next-day delivery startup focused on urban e-commerce parcels with partner-courier model. Emerging competitor to LEX in metropolitan same-day segment with similar SMB target market.

Broad incumbents

• Pos Indonesia: Indonesian state postal operator offering domestic and international parcel, express, and logistics services across a nationwide network. Broad incumbent competing with LEX on domestic CEP and cross-border parcels.
• FedEx: Global express transportation company offering international priority delivery and cross-border logistics across Indonesia. Broad incumbent competing with LEX on cross-border e-commerce and high-value international shipments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/LazadaID
• YouTubeyoutube.com/@lazadalogistics_id
• Facebookfacebook.com/LazadaLogisticsID
• Instagraminstagram.com/lazadalogistics_id
• TikToktiktok.com/@lex.indonesia
• LinkedInlinkedin.com/company/lazada-logistics-id-hubs---cikarang-ckr-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lazada Logistics ID Hubs - Cikarang (CKR)