Macon County 911

What Macon County 911 does

Macon County Enhanced 9-1-1 is a Joint Communications Center (Public Safety Answering Point) providing 9-1-1 emergency telephone and dispatch services for Macon and Knox Counties in Northeast Missouri, established in 1992 by voter approval and funded through a dedicated 3/8 of one percent sales tax. The agency operates Next Generation 911 (NG911) telephone equipment, radio console systems, Computer-Aided Dispatch (CAD) software, digital recording systems, and a Master Street Address Guide (MSAG), with Rapid SOS Premium integration linking local GIS data to Google Maps for accurate caller location across wireline, wireless, and IP-based calls. NG911 Core Services — provided by technology partner Indigital — enable true text messaging (including picture messaging), precise caller-location determination, and complete data transfer when calls are routed to the proper 911 system.

The agency's service footprint has expanded materially since 1992 to include hosted NG911 services for Clark, Scotland, and Schuyler Counties, plus high-speed interconnection with NECOMM (Marion, Lewis, and Ralls Counties) for mutual backup dispatch. As of 2024, NG911 Core Services connect seven Northeast Missouri counties into a single regional network, with the Macon County facility serving as the back-room hub. Operational scale includes 10,848 total 911 calls answered annually (7,553 in Macon & Knox County, 3,295 at hosted county facilities) and 7,228 dispatches across EMS (2,503), Fire (1,537), Law Enforcement (4,030), Air Ambulance (366), First Responder (645), and Rescue Squad (147) categories. The agency is governed by an elected seven-member board and operates with minimum two-dispatcher coverage 24 hours a day, 7 days a week.

Revenue mechanics are entirely public-sector: recurring operations are funded by the voter-approved Macon County sales tax, while capital modernization — including the 2024 NG911 equipment rollout, radio console replacement, CAD and mapping upgrades, and regional interconnection — has been financed by a Federal NG911 Grant and approximately $4 million in grants from the Missouri 911 Service Board covering 16 counties in the Northeast region plus 5 surrounding counties. The agency serves no commercial customers and charges no user fees; its sole "customers" are county governments (Macon and Knox as primary, plus hosted counties) and the citizens within its service area who access emergency services via standard 911 dialing.

Name

Macon County 911

Legal name

Macon County Enhanced 9-1-1

Website

https://maconcounty911.org

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1–10 employees

Short description

Macon County Enhanced 9-1-1 is a voter-established county government PSAP providing 24/7 Next Generation 911 telephone and dispatch services for Macon and Knox Counties in Northeast Missouri, with hosted NG911 services extended to Clark, Scotland, and Schuyler Counties through a seven-county regional network.

Ownership category

akta.pro rank

Product category

Public Safety Dispatch Services

NAICS

Telephone Answering Services (561421)

SIC

Services-Health Services (8000)

akta.pro industry

PRIMARYHLAFANAK

Dispatch, Communications & Medical Control Centers (PSAP/ECC)

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency Medical Services

SECONDARYBPAKAFAC

Fire Alarm Monitoring & Dispatch

Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services

Keywords

• Emergency dispatch services
• 911 call routing
• Public safety answering
• NG911 implementation
• Emergency communications center

Headquarters

HQ city

Macon

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Sales Tax Funding: Agency established in 1992 by voter approval, funded by a 3/8 of one percent sales tax in Macon County
2. Government Grants: Federal NG911 Grant and Missouri 911 Service Board grant program providing funding for system upgrades, NG911 equipment installation, and regional connectivity

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Macon County Enhanced 9-1-1 is a Joint Communications Center providing 24/7 emergency 911 telephone and dispatch services for law enforcement, fire, EMS, and rescue agencies in Macon and Knox Counties, Missouri. The agency operates Next Generation 911 (NG911) technology with text and picture messaging, GIS-based caller location, and CAD-supported dispatch, and provides hosted NG911 and backup dispatch services to surrounding counties in Northeast Missouri.

Product overview

Macon County Enhanced 9-1-1 is a Joint Communications Center providing emergency 911 telephone and dispatch services for Macon and Knox Counties in Missouri. The agency operates Next Generation 911 (NG911) technology providing enhanced emergency communications with text and picture messaging capabilities. Services include 24/7 emergency dispatch for law enforcement, fire, EMS, and rescue agencies, supported by radio console infrastructure and CAD software. The center participates in a regional network with NECOMM (Marion, Lewis, and Ralls Counties) and provides hosting services for Clark, Scotland, and Schuyler Counties, enabling mutual backup capabilities across seven northeast Missouri counties.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency 911 Dispatch Services 24/7 emergency telephone and dispatch services for emergency responders (law enforcement, fire, EMS, air ambulance, first responders, and rescue squad) in Macon and Knox Counties, Missouri, with part-time coverage for Schuyler County during staffing crises.
• Next Generation 911 (NG911) Emergency Telephone Service Digital 911 call delivery service providing true text messaging including picture messaging, caller location based on actual location rather than cell tower/router, and complete data transfer when calls are transferred to the proper 911 system. Operated as the primary service for Macon and Knox County citizens.
• Hosted NG911 Services for Surrounding Counties Hosted NG911 and 911 telephone workstation services provided to Clark, Scotland, and Schuyler Counties, enabling those counties to operate from NG911 back-room equipment hosted in Macon and to answer their own 911 calls while receiving mutual backup.
• Regional Backup Dispatch Services Mutual aid and backup dispatch services across the high-speed interconnection between Macon County 911 and NECOMM (Marion, Lewis, and Ralls Counties), with Scotland and Schuyler County stations able to provide backup services to each other and to Macon.

Named customers5 records

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• IndigitalcoreTechnology or IntegrationProvides NG911 Core Services to Macon County Enhanced 911 and the regional network. Has facilities in both St. Louis and Kansas City providing call and network diversity and redundancy. Also provides updated 911 database services, replacing legacy telephone 911 database systems.
• NECOMM (Marion, Lewis, and Ralls Counties)coreStrategic or Co-development PartnerRegional 911 consortium connected via high-speed interconnection. Macon County 911's new system is connected to NECOMM's 911 phone and radio system, providing mutual backup dispatch services. Both systems serve as fail-safe backups for each other.
• Missouri 911 Service BoardcoreOthersState agency providing grant funding for NG911 upgrades. Approved nearly $4 million in grants for 16 counties in the Northeast region plus 5 surrounding counties to upgrade existing 911 equipment and connect to the NG911 network.
• Federal NG911 GrantcoreOthersFederal grant funding that enabled replacement of Next Generation 911 telephone equipment, radio consoles, mapping and CAD software upgrades, and regional interconnection.
• National Emergency Number Association (NENA)minorStrategic or Co-development PartnerIndustry association for 911 professionals. Macon County 911 maintains membership and follows NENA standards for emergency communications.
• Missouri Chapter, National Emergency Number Association (MONENA)minorStrategic or Co-development PartnerState-level chapter of NENA providing standards and resources for Missouri 911 professionals.

Scale indicators5 records

Recent moves10 records

Expansion highlights4 records

Direct peers

• Greater Harris County 911 Emergency Network: Large regional 911 PSAP/district serving Harris County, Texas — functionally analogous as a Public Safety Answering Point with NG911 modernization, regional coordination, and multi-agency dispatch, though at materially greater scale.
• NECOMM (Marion, Lewis, and Ralls Counties 911): Direct regional peer and mutual backup partner in Northeast Missouri — covers Marion, Lewis, and Ralls Counties with NG911 phone and radio systems that are directly interconnected with Macon County 911 for fail-safe redundancy.

Others

• Comtech Telecommunications: NG911 systems provider delivering call-routing, location, and text-to-911 solutions to PSAPs — adjacent ecosystem participant and potential alternative vendor to Indigital for Macon County 911's core call-handling technology.
• RapidSOS: Direct technology partner (Rapid SOS Premium) integrated with Macon County 911 for enhanced caller location data — adjacent ecosystem participant rather than a peer, but tightly coupled to the agency's NG911 capability.
• Motorola Solutions (Intrado/NG911 division): Major NG911 technology vendor (including the former Intrado Life and Safety division) supplying ESInet, call-routing, and PSAP equipment — not a peer but a directly adjacent ecosystem participant whose product roadmap shapes Macon County 911's technology decisions.

Regional players

• Kansas City Missouri Emergency Communications: City-level 911 dispatch operation serving Kansas City, Missouri — comparable in PSAP function and Missouri governance environment, but operating in a dense urban setting rather than a multi-county rural footprint.
• St. Louis County Emergency Communications Center: Regional Missouri PSAP providing consolidated 911 and dispatch services for St. Louis County — comparable in regulatory and operational model but serves a much larger, more urban population than Macon County.
• Arkansas 911 Board: Statewide 911 authority that administers funding and standards for Arkansas PSAPs — comparable in its role as a regional 911 governance and funding body, though operating at the state rather than county level.
• Springfield-Greene County 911: Regional Missouri PSAP operating consolidated 911 dispatch for Greene County and the City of Springfield — comparable in function (county-level PSAP with NG911 modernization) but serves a larger urban-rural mix in Southwest Missouri.

Broad incumbents

• New York City 911 (NYPD/FDNY dispatch): Largest U.S. municipal 911 operation, providing emergency call-taking and dispatch for NYPD and FDNY — comparable in PSAP function and multi-agency dispatch role, but operating at a vastly larger scale and with city-level governance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/macon-county-911

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Macon County 911