What INdigital does

INDIGITAL (formerly INdigital; rebrand announced April 2026) is a Fort Wayne, Indiana-based provider of Next Generation 911 (NG911) infrastructure, founded in 1995 by nine Indiana local exchange companies and operating as a private portfolio company of Canadian private equity firm Novacap. The company designs, deploys, and operates NENA i3-compliant ESInets (Emergency Services IP Networks) and Next Generation Core Services (NGCS), including call routing, ALI database management, wireless aggregation, geospatial routing (ECRF/LVF), text-to-911 with 108+ language translation (Texty), and proprietary GIS data-quality tools (DIG, LIOS). Its MEVO (Managed Emergency Voice Operations) backup and disaster-recovery platform is offered in three configurations — statewide, site-resident, and a portable MEVO Anywhere Kit (MAK) with FirstNet, FortiGate, FortiExtender, and optional Starlink connectivity — and has a documented field record through the 2020 Nashville bombing and Hurricanes Helene and Milton (2024).

INDIGITAL sells exclusively to government buyers (state 911 authorities, county/municipal PSAPs, regional cooperatives) through enterprise field sales and government procurement (RFP/RFI), generating recurring managed-services revenue under multi-year contracts. The company operates statewide NGCS/ESInet contracts in Indiana, Alabama, Vermont, Rhode Island, and New Hampshire, plus partial coverage in Michigan; county-level deployments span 40 of 67 Florida counties and individual PSAPs in Missouri, West Virginia, Louisiana, Illinois, Kentucky, Ohio, and South Carolina. Cumulative reach spans 26 states, 1,400+ Emergency Communications Centers, and 100M+ people across the U.S. and Canada. Operational volumes include 827,304 calls processed in Indiana Q3 2025 and 769,374 calls in Florida Q4 2025.

The business is led by CEO Lynne Houserman (appointed September 2025; previously Corporate VP at Motorola Solutions leading its $200M NG911 business unit), with founder Mark Grady remaining in executive leadership and on the board. Recent strategic moves include the RPSS brand consolidation (January 2025), the industry-first native three-way video emergency conference call with T-Mobile and Sinch (November 2025), a landmark LIS demonstration with DATAMARK proving FCC 24-78 compliance (April 2026), and Frost & Sullivan's 2026 U.S. Product Leadership Recognition for MEVO disaster-recovery services. INDIGITAL maintains a 24/7 U.S.-based Network and Security Operations Center and employs 51–100 people; revenue is not publicly disclosed.

Name

INdigital

Legal name

INDIGITAL

Website

https://indigital.net

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

INDIGITAL is a private, Novacap-backed provider of NENA i3-compliant Next Generation 911 infrastructure — ESInet, NGCS, text-to-911, geospatial routing, and MEVO disaster recovery — serving over 1,400 emergency communications centers across 26 U.S. states for state and county 911 authorities.

Ownership category

akta.pro rank

Product category

Next Generation 911 Infrastructure

NAICS

Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (5415)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Public Address, Mass Notification & Emergency Communications Integration (BPAKAGAG), Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL), Emergency Communications, Alerting & Public Warning Systems (HLAJAGAF)

Keywords

• NG911 infrastructure
• ESInet deployment
• Emergency call routing
• Disaster recovery systems
• Public safety networks

Headquarters

HQ city

Fort Wayne

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. NGCS (Next Generation Core Services): INDIGITAL provides managed NG911 infrastructure — ESInet connectivity, call routing, ALI database, text-to-911, and analytics — as recurring managed services under multi-year state and county contracts. Revenue is recurring and contracted, typically via government procurement (RFP/RFI) with multi-year terms. Services are provided to state 911 authorities, county PSAPs, and ECCs.
2. MEVO Backup and Disaster Recovery Services: MEVO is offered as a bundled managed service alongside NGCS or as standalone backup services. Three deployment configurations: statewide (bundled with NGCS), site-resident, and MEVO Anywhere Kit. Sold under multi-year government contracts to state and county 911 authorities, with recurring service fees.
3. Texty (Text-to-911) Platform: Cloud-based text-to-911 service provided as part of the NGCS managed services bundle or as a standalone service for ECCs. Revenue is embedded within NGCS contracts or standalone multi-year agreements with PSAPs and county 911 authorities.
4. Network-Based Analytics Subscription: Cloud-based analytics platform provided as a component of NGCS managed services or as a separate subscription. Includes concierge support with custom reports. Revenue recognized as part of recurring managed services contracts.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

INDIGITAL designs, deploys, and operates Next Generation 911 (NG911) infrastructure and managed services for state 911 authorities, county and municipal Emergency Communications Centers (ECCs), and Public Safety Answering Points (PSAPs). The core offering is Next Generation Core Services (NGCS), an in-house proprietary platform providing IP-based call routing, ESInet connectivity, geospatial routing, ALI database management, text-to-911, and analytics, complemented by MEVO backup and disaster recovery and Texty text-to-911 services built to NENA i3 standards.

Product overview

INDIGITAL delivers Next Generation 911 infrastructure through a modular platform architecture. The core offering is NGCS (Next Generation Core Services), which provides the foundational IP-based routing, call handling, and location services. This core platform is enhanced by specialized services: MEVO for disaster recovery and business continuity, Texty for text-to-911 capability, and Network-Based Analytics for operational insights. The company also offers data quality tools (DIG and LIOS) for GIS validation. All offerings are built to NENA i3 standards and operate across 26 states, serving over 100 million people in more than 1,400 Emergency Communications Centers.

Differentiator

Problem solved

Functional benefit

Products and services

• NGCS (Next Generation Core Services) NENA i3-compliant Next Generation Core Services platform providing seamless IP call routing, geospatial routing, ALI database management, wireless aggregation, text-to-911, ESInet connectivity, legacy network transport bridging, and real-time monitoring and analytics on a private, secure IP backbone. Sold to state 911 authorities, county PSAPs, and ECCs as recurring managed services under multi-year government contracts.
• MEVO (Managed Emergency Voice Operations) Independent backup and disaster recovery platform for 911 call handling that keeps ECCs operational when primary systems fail. Offers fully independent call backup for both 9-1-1 and administrative systems with round-robin call distribution and cross-jurisdictional mutual aid support. Available in three configurations: statewide (every PSAP in a state), site-resident (second physical instance at the PSAP), and the portable MEVO Anywhere Kit (MAK).
• Texty (Text-to-911) Web-based text-to-911 platform enabling ECCs to send and receive 911 text messages from a simple browser interface, ensuring help is still within reach even when speaking is not possible. Features include automatic language translation across 108+ languages, real-time audio/visual alerts, conference/transfer/barge-in, cloud-based deployment, and NENA i3 and ATIS JSTD-110 standards compliance.
• Network-Based Analytics Cloud-based analytics platform providing real-time dashboards, performance metrics, and advanced visualizations through a secure web interface, enabling staffing and resource allocation optimization with concierge support including custom reports.
• Data Integrity Gateway (DIG) Data quality platform that validates incoming GIS data at the source against NENA i3 geometric and attributional routing rules, including polygon topology, address-range continuity, road-segment connectivity, and jurisdictional-boundary alignment, returning errors with source-level specificity for correction upstream.
• Location Integrity Oversight Service (LIOS) Operational counterpart to DIG that monitors the quality of location data actively in service, surfacing misalignment between the GIS layer and live address activity and producing the documented evidence required for Phase 2 carrier submissions and FCC approvals.

Quantifiable outcome

• Starlink-enabled MEVO maintained 911 call handling at 100% uptime through Hurricane Helene when terrestrial infrastructure was severely damaged in Franklin County, Florida.
• +7 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature10 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• DATAMARK TechnologiescoreTechnology or Integration · 8 April 2026INDIGITAL and DATAMARK Technologies completed a landmark Location Information Server (LIS) demonstration proving NENA i3 and FCC Report and Order 24-78 compliance for Next Generation 9-1-1. The demonstration used live Originating Service Provider traffic to deliver validated 9-1-1 caller location data to Public Safety Answering Points, establishing a practical, deployable path for OSPs to meet federal NG9-1-1 requirements while reducing call-routing errors and improving emergency response times. Supported by MicroAutomation and NPTech.
• T-MobilecoreStrategic or Co-development Partner · 6 November 2025INDIGITAL and T-Mobile completed the industry's first native 3-way video emergency conference call over commercial 4G and 5G mobile networks, conducted in Fort Wayne, Indiana. The test connected a citizen, a public safety telecommunicator, and a first responder in real time — without apps, plugins, or workarounds — using Samsung S25+ devices on T-Mobile's live network. Calls were routed through Sinch's infrastructure into INDIGITAL's NGCS test environment and answered in MicroAutomation's Omni911 system. Results were showcased at APCO 2025.
• SinchcoreTechnology or Integration · 6 November 2025Sinch provided the infrastructure routing for the industry-first native 3-way video emergency conference call test between INDIGITAL and T-Mobile. Sinch is a leading cloud communications platform. Active in carrier integration testing with INDIGITAL in Vermont alongside Verizon, T-Mobile, and AT&T.
• MicroAutomationcoreTechnology or Integration · 6 November 2025MicroAutomation's Omni911 call handling system received and processed the calls during the industry-first native 3-way video emergency conference call demonstration. Also supported the landmark DATAMARK LIS demonstration with live OSP traffic. Longstanding technology integration partner in NG911 demonstrations.
• iCERT (Industry Council for Emergency Response Technologies)coreStrategic or Co-development Partner · 4 November 2025INDIGITAL joined the iCERT Board of Directors through the election of Scott Cason (Director of Government and Industry Relations) to the board. INDIGITAL participates in iCERT's mission to improve public safety through industry advocacy, policy shaping, and open standards promotion. iCERT is the only industry trade association focused exclusively on emergency response technologies.
• RyzyliantcoreStrategic or Co-development Partner · 19 March 2025INDIGITAL's ESInet was deployed alongside Ryzyliant's EDGE 9-1-1 call handling and mapping solution for St. Francois County, Missouri. The integrated solution combines INDIGITAL's resilient NG911 routing with Ryzyliant's hybrid cloud, Zero-Trust Architecture call handling platform. This collaboration demonstrates vendor-agnostic interoperability at the NG911 boundary.
• South Carolina Coastal Area CooperativecoreStrategic or Co-development Partner · 28 August 2024INDIGITAL provides ESInet and MEVO services to the South Carolina Coastal Area Cooperative of PSAPs (Charleston, Berkeley, Beaufort, Horry, Summerville, Goose Creek). Conducted round-robin routing simulation and disaster recovery testing in August 2024, demonstrating cross-PSAP mutual aid and MEVO's single-button call distribution capability. Six of eight member PSAPs live end-to-end as of Q1 2026.
• Illinois Institute of Technology (IIT)minorOthers · 1 July 2024INDIGITAL donated 9-1-1 center equipment (host computers, software-defined radio systems) to IIT's RTC Lab. Students use the equipment for hands-on learning and testing of NG911 systems supporting Real-Time Communications and software-defined radio technologies. Demonstrates INDIGITAL's commitment to workforce development and the NG911 ecosystem.
• FortiNet (FortiGate, FortiExtender)coreTechnology or IntegrationMEVO Anywhere Kit includes FortiGate firewalls and FortiExtender cellular failover modems from Fortinet. These components provide network security and cellular backup connectivity for the portable MEVO deployment kit, enabling resilient 911 call handling in disaster scenarios where primary terrestrial networks fail.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Motorola Solutions: Largest incumbent in mission-critical communications; its CommandCentral NG911 suite directly competes with INdigital's NGCS for state and county procurements. INdigital's incoming CEO previously led Motorola's ~$200M NG911 business unit, underscoring direct product/market overlap.
• Intrado: Long-standing NG911 and emergency communications provider (formerly West Safety Services). Competes with INdigital on statewide ESInet/NGCS contracts and offers its own managed call-routing and ALI services to PSAPs across many of the same states.
• Comtech Telecommunications: Direct NG911 competitor via its Safety and Security Technologies division (~$90M). INdigital's new CEO and CRO both came from Comtech, and the firm represents the most analogous publicly traded peer in terms of product portfolio (call handling, location, NGCS).
• MicroAutomation: Omni911 call-handling provider that integrates with INdigital's NGCS in joint demonstrations and live deployments (e.g., T-Mobile 3-way video test, DATAMARK LIS). Direct competitor at the call-handling station layer within the same PSAP customers.
• DATAMARK Technologies: GIS data and addressing authority services for NG911; recently partnered with INdigital on the LIS compliance demonstration. Competes with INdigital's own DIG/LIOS data-quality tooling for the same GIS/addressing workflow inside PSAP procurements.

Emerging players

• Carbyne: Cloud-native NG911 / emergency communications platform offering multimedia (video, text, location) call handling to ECCs. Represents the modern, software-led alternative architecture that competes with INdigital's more carrier-integrated i3 stack for next-generation PSAP deployments.
• RapidSOS: Emergency data intelligence platform that delivers validated caller/device data directly to PSAPs. Complementary to INdigital's NGCS but increasingly competitive on the location/data layer, and INdigital's new CEO sits on the RapidSOS board — signaling overlap and partnership potential.
• Ryzyliant: EDGE 9-1-1 hybrid-cloud call-handling and mapping platform; deployed alongside INdigital's ESInet at St. Francois County, MO. Direct emerging competitor at the call-handling/mapping station layer for PSAPs that prefer cloud-native architectures.

Broad incumbents

• Zetron: Broad incumbent in mission-critical communications for public safety, transit, and utilities. Offers NG911-adjacent console and dispatch solutions that overlap with INdigital's downstream PSAP stack, though its portfolio extends well beyond 911.

Others

• Sinch: Cloud communications platform that provides the carrier-side SIP/911 routing infrastructure used by INdigital in carrier integration tests and the T-Mobile 3-way video demonstration. Acts as an upstream enabler/partner rather than a direct NGCS competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat7 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/INdigital

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about INdigital