Mailpac Group Limited
Mailpac Group Limited (JSE: MGL) is a Jamaican cross-border e-commerce logistics company that provides a free Miami mailbox, customs clearance, and island-wide pickup or home delivery to Jamaican consumers shopping from US retailers.
- Company typePublic
- Founded2016
- HeadquartersKingston, Jamaica
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Mailpac Group Limited does
Mailpac Group Limited (JSE: MGL) is a Jamaican cross-border e-commerce logistics company that enables Jamaican consumers to shop online from US and international retailers that do not directly ship to Jamaica. Founded in 2016 and listed on the Jamaica Stock Exchange in November 2019, the company provides customers with a free Miami mailbox address, receives their purchases at a US hub, and handles processing, customs clearance, and final delivery or pickup within Jamaica. The company claims to be the trusted provider for over 80% of all online shoppers in Jamaica.
The business is built around three operational units organized as wholly-owned subsidiaries. Mailpac (the core service) and Mailpac Local (operated through Caddiz) together provide island-wide delivery and 12 pickup counter locations across Jamaica, covering Mandeville, May Pen, Portmore, Spanish Town, Savanna La Mar, and additional sites beyond the Kingston headquarters. Mailpac Services operates through a partnership with Aeropost, which provides the underlying international shipping, the My Aero web and mobile account platform used for package tracking, payments, and account management, and webchat support. The proprietary Quoter Tool adds a price-discovery layer that calculates the landed cost (item, shipping, and duty) before purchase and offers instant financing options.
Mailpac operates a direct-to-consumer transaction-fee revenue model, charging a standard $500 per delivery to addresses in pickup-counter locations, with higher fees for packages over 10 lbs. The company employs approximately 34 people, files regular quarterly and annual financial statements with the JSE, and serves a single end-market — Jamaican online shoppers — through physical pickup locations, home delivery, and an online account platform accessible via web and mobile.
Mailpac Group Limited firmographics
Firmographics- Name
- Mailpac Group Limited
- Legal name
- Mailpac Group Limited
- Website
- https://mailpacgroup.com
- Company type
- Public
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Mailpac Group Limited (JSE: MGL) is a Jamaican cross-border e-commerce logistics company that provides a free Miami mailbox, customs clearance, and island-wide pickup or home delivery to Jamaican consumers shopping from US retailers.
- Ownership category
- akta.pro rank
Mailpac Group Limited industry classification
Industry- Product category
- Cross-Border Logistics Services
- NAICS
- Private Mail Centers (561431), Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- Postal & Hybrid Mail/Parcel Cross-Border (UPU/Postal Operators) (TLACAKAG)
- akta.pro secondary industries
- P.O. Boxes & Virtual Mailboxes (TLAAAAAG), Mailroom & Package/Parcel Management Services (BPABAEAB), Self-Storage Ancillary Services (Locks, Boxes, Truck Rental, Mailbox/Package Acceptance) (HSAKAGAH)
Keywords
Where Mailpac Group Limited is headquartered
LocationHeadquarters
- HQ city
- Kingston
- HQ country
- Jamaica
- HQ region
- Latin America
Offices7 records
Markets served
Mailpac Group Limited business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Supply Chain, Personnel, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Package Delivery and Shipping Services: Mailpac generates revenue through shipping and delivery fees for packages shipped from the US to Jamaica. They charge a $500 delivery fee per delivery, with higher fees for packages over 10lbs. The service includes customs processing and clearance.
- Package Processing and Customs Clearance: Revenue from handling the processing, customs documentation, and clearance of packages for Jamaican consumers shopping online from US retailers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard delivery fee for customers in pickup counter locations |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels2 records
Mailpac Group Limited product offering
Product offeringCore offering
Mailpac Group Limited provides a cross-border e-commerce package forwarding service that gives Jamaican consumers a free Miami mailbox for receiving US online purchases, then handles all subsequent processing, international shipping, customs clearance, and final delivery to the customer. The service is supplemented by 12 island-wide Jamaican pickup locations, a door-to-door delivery service, an exclusive Quoter Tool for landed cost calculation, and an online account platform (My Aero) for tracking and payments.
Product overview
Mailpac Group Limited operates a unified cross-border e-commerce logistics platform that serves over 80% of online shoppers in Jamaica. The core product (Mailpac) provides a free Miami mailbox, customs clearance, and door-to-door delivery across Jamaica. The platform is supplemented by Mailpac Local (island-wide delivery with 12 pickup locations), Mailpac Services (international shipping via Aeropost partnership), and the proprietary Quoter Tool for landed cost calculation. Customers access the service through the My Aero web platform and mobile app.
Differentiator
Problem solved
Functional benefit
Products and services
- Mailpac Cross-Border Package Forwarding
Quantifiable outcome
- Trusted by over 80% of all online shoppers in Jamaica
Companies that use Mailpac Group Limited
Customer profileSegments1 record
Ideal customer profiles1 record
Mailpac Group Limited technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Mailpac Group Limited partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Mailpac Local (Caddiz)coreMailpac Local appears to be a related brand or partner operating at caddiz.com, serving as an additional distribution or retail channel for Mailpac's services.
- Mailpac Services (Aeropost)coreMailpac Services is provided through Aeropost (aeropost.com), which appears to be the technology platform powering Mailpac's package tracking, account management, and online payment systems. Aeropost provides the My Aero account platform and webchat support.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
Mailpac Group Limited competitors and assessment
Company assessmentDirect peers
- Stackry: Package forwarding service offering US addresses and international shipping with consolidation and repacking. Directly comparable to Mailpac in delivering a US-based mailbox and forwarding service to international online shoppers.
- Shipito: Cross-border parcel forwarding service offering US-based addresses, package consolidation, and international shipping. Closely mirrors Mailpac's business model of providing a US mailbox and end-to-end international shipping for shoppers outside the US.
- MyUS: US-headquartered package forwarding service that provides US mailbox addresses, package consolidation, and international shipping to consumers worldwide. Directly comparable to Mailpac's core model of providing a US receiving address and shipping to international destinations.
- Aeropost: Costa Rica-based e-commerce parcel forwarding and logistics platform that serves multiple Latin American markets. Aeropost is Mailpac's technology partner and operates an overlapping business model in adjacent geographies, making it a direct competitor and platform peer.
- Viabox: Cross-border package forwarding provider offering US receiving addresses and shipping to international destinations. Comparable to Mailpac on the core mailbox-and-forwarding value proposition.
Broad incumbents
- Jamaica Post: Jamaica's national postal operator providing letter and parcel delivery services across the island. Serves as the local incumbent in Mailpac's addressable market with overlapping delivery capabilities, though Mailpac differentiates on US mailbox and e-commerce focus.
- FedEx Cross Border: Global integrator offering international express shipping, customs clearance, and cross-border e-commerce solutions. An incumbent in the broader international parcel delivery space in which Mailpac operates.
- DHL eCommerce: Global logistics provider with e-commerce-focused cross-border shipping and last-mile delivery capabilities. Operates broadly in the same space as Mailpac but at significantly larger scale and with a more diversified service portfolio.
- UPS Mail Innovations: Global parcel and logistics provider with cross-border e-commerce shipping services. Operates in the broader cross-border parcel delivery category that Mailpac serves, though at much larger scale and with a broader customer base.
Emerging players
- CasillaExpress: Package forwarding service for Latin American consumers shopping from US retailers. Comparable to Mailpac's cross-border e-commerce focus, though primarily serving Spanish-speaking Latin American markets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Mailpac Group Limited social profiles
Digital presenceMailpac Group Limited financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mailpac Group Limited leadership team
Management profileNumber of profiles
Mailpac Group Limited subsidiaries and ownership
Company hierarchySubsidiaries2 records
Mailpac Group Limited funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mailpac Group Limited M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mailpac Group Limited
What does Mailpac Group Limited do?
Mailpac Group Limited provides a cross-border e-commerce package forwarding service that gives Jamaican consumers a free Miami mailbox for receiving US online purchases, then handles all subsequent processing, international shipping, customs clearance, and final delivery to the customer. The service is supplemented by 12 island-wide Jamaican pickup locations, a door-to-door delivery service, an exclusive Quoter Tool for landed cost calculation, and an online account platform (My Aero) for tracking and payments.
Is Mailpac Group Limited a public or private company?
Mailpac Group Limited is a public company. It is classified as public and is currently operating.
When was Mailpac Group Limited founded?
Mailpac Group Limited was founded in 2016. It employs 11 to 50 people.
Where is Mailpac Group Limited based?
Mailpac Group Limited is headquartered in Kingston, Jamaica, in the Latin America region.
How does Mailpac Group Limited make money?
Two revenue lines are on record. Package Delivery and Shipping Services are the primary driver. The others are package Processing and Customs Clearance.
Who are Mailpac Group Limited's main competitors?
Direct peers on record are Stackry, Shipito, MyUS, Aeropost and Viabox. Broad incumbents are Jamaica Post, FedEx Cross Border, DHL eCommerce and UPS Mail Innovations. CasillaExpress is listed as an emerging player.
Does Mailpac Group Limited have an API?
No public API is recorded for Mailpac Group Limited.
What industry is Mailpac Group Limited in?
Mailpac Group Limited's product category is Cross-Border Logistics Services. Its primary akta.pro industry code is TLACAKAG, Postal & Hybrid Mail/Parcel Cross-Border (UPU/Postal Operators), with a secondary code of TLAAAAAG, P.O. Boxes & Virtual Mailboxes. Its NAICS code is 561431 and its SIC code is 4731.