ManilaPros
ManilaPros is a Philippines-based BPO that provides subscription-based, full-time Filipino customer care agents trained on retail tools (Zendesk, Gorgias, Shopify, Klaviyo) to US ecommerce and D2C brands at $1,450-$1,850 per agent per month.
- Company typePrivate
- Founded-
- HeadquartersManila, Philippines
- Headcount1–10
- GTM typeB2B
- OfferingServices
What ManilaPros does
ManilaPros is a Philippines-based business process outsourcing (BPO) company that provides dedicated customer care teams to US ecommerce retailers. Headquartered in a PEZA-certified facility in the Ortigas Business District, Manila, the company delivers full-time remote agents trained in the dominant retail support software stack (Zendesk, Help Scout, Gorgias, Freshdesk, Klaviyo, Shopify, Five9, HubSpot) to handle email, live chat, social media, and phone inquiries. Its core proposition is pre-vetted, bachelor's-degree-holding Filipino agents with English fluency and domain-specific training, sold on a no-contract, month-to-month subscription with a 14-day money-back guarantee.
The product portfolio extends beyond customer service into a modular suite of ecommerce operation services: Digital Marketing (social media management, marketing collateral), Graphic Design (web, motion graphics, print, social media creative), PIM/SKU Creation (product descriptions, data entry, photo editing for Amazon, eBay, Walmart, Wayfair), and Shopify Development. Pricing is anchored on two published tiers — Standard at $1,450 per full-time agent per month and Premium at $1,850 per full-time agent per month — with billing processed via Stripe. The go-to-market combines a self-serve subscription checkout with a consultative kick-off onboarding led by a dedicated account manager, supported by a content-led acquisition engine of 150+ blog articles and a 73+ term outsourcing glossary for SEO.
The customer base is concentrated in US ecommerce and D2C brands across verticals such as coffee, apparel, food and beverage, rugs, pet food, and fitness, with named enterprise and mid-market logos including Reborn Coffee, CPO, OWYN, Amer Rugs, Tutti Frutti, Kole Imports, UMA, We Feed Raw, and Yoga Club. ManilaPros is privately held and bootstrapped, with no disclosed funding rounds, investors, or parent entity, and operates without a mobile app, API, or proprietary AI/ML capability at present.
ManilaPros firmographics
Firmographics- Name
- ManilaPros
- Legal name
- ManilaPros
- Website
- https://manilapros.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ManilaPros is a Philippines-based BPO that provides subscription-based, full-time Filipino customer care agents trained on retail tools (Zendesk, Gorgias, Shopify, Klaviyo) to US ecommerce and D2C brands at $1,450-$1,850 per agent per month.
- Ownership category
- akta.pro rank
ManilaPros industry classification
Industry- Product category
- Customer Support BPO / Ecommerce Outsourcing
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422)
- akta.pro primary industry
- Billing, Payments & Subscription Support (BPAAABAC)
Keywords
Where ManilaPros is headquartered
LocationHeadquarters
- HQ city
- Manila
- HQ country
- Philippines
- HQ region
- Asia
Offices1 record
Markets served
ManilaPros business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Marketing or Sales, Operations, Technology or R&D
Revenue model
- Subscription - Standard Plan: Full-time associate subscription at a flat monthly rate of $1,450 providing email and chat support, Monday-Friday, 5 days/week, 8 hours/day.
- Subscription - Premium Plan: Full-time associate subscription at a flat monthly rate of $1,850 providing email, chat, social, and phone support, Monday-Friday, 5 days/week, 8 hours/day.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard - $1,450/Full-time Agent/month |
| Subscription | Monthly | Premium - $1,850/Full-time Agent/month |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
ManilaPros product offering
Product offeringCore offering
ManilaPros provides dedicated, full-time Filipino customer care teams to US-based ecommerce retailers on a flat monthly subscription basis ($1,450–$1,850 per agent). Services include multichannel customer support (email, chat, phone, social media), digital marketing, graphic design, PIM/SKU creation, and Shopify development, all delivered by pre-vetted, bachelor's-degree-holding agents trained on retail tools such as Zendesk, Gorgias, Shopify, and Klaviyo. Each client is assigned a dedicated account manager, receives free setup and training, daily performance trackers, and is covered by a 14-day money-back guarantee.
Product overview
ManilaPros is an outsourced customer care services provider for retailers, offering a modular service portfolio built around a subscription-based pricing model with Standard ($1,450/agent/month) and Premium ($1,850/agent/month) plans. The core offering is Customer Service, which provides full-time remote agents handling email, chat, phone, and social media support. This is complemented by Digital Marketing (social media management), Graphic Design (web, motion graphics, print), PIM/SKU Creation (product descriptions, data entry, photo editing), and Shopify Development. All services leverage a team of Filipino customer service professionals trained in popular retail tools including Zendesk, Help Scout, Gorgias, Freshdesk, Klaviyo, Shopify, Five9, and HubSpot. The company operates from PEZA-certified facilities in the Philippines' Ortigas Business District.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Service Full-service outsourced customer care team providing email, chat, phone, and social media support for ecommerce retailers, with agents trained in popular retail support and ecommerce tools for swift onboarding and seamless integration.
- Digital Marketing Outsourced digital marketing services including social media management and marketing collateral creation tailored for ecommerce brands.
- Graphic Design Ecommerce graphic design services including web design, social media banners, product manuals, landing page designs, presentations, motion graphics, and print design.
- PIM / SKU Creation Product Information Management and SKU creation services including SEO-optimized product description writing, product data entry, listing updates, photo editing, and catalog data management for ecommerce marketplaces.
- Shopify Development Shopify-specific development and customization services for online retailers.
Quantifiable outcome
- 14-day money-back guarantee for new customers who cancel within 14 days of subscription
- +3 more outcomes
Companies that use ManilaPros
Customer profileNamed customers9 records
Segments2 records
Ideal customer profiles1 record
ManilaPros technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
Feature5 records
ManilaPros partnerships and signals
Strategic signalScale indicators1 record
Recent moves5 records
Expansion highlights10 records
ManilaPros competitors and assessment
Company assessmentDirect peers
- MyOutDesk: US-based virtual staffing company providing offshore and nearshore assistants for real estate, ecommerce, and small business operations. Comparable to ManilaPros in dedicated offshore staffing model, subscription pricing, and SMB customer segment.
- Boldly: Subscription-based staffing company providing dedicated remote executive assistants and customer support staff to SMBs and entrepreneurs. Comparable to ManilaPros in subscription staffing model, dedicated agent delivery, and US small-business target market.
- Helpware: US-based outsourcing company offering customer support, content moderation, and back-office services from nearshore and offshore hubs. Directly comparable to ManilaPros in offering outsourced CX staff to digital-first US brands, with similar customer profile and pricing model.
- 1840 & Company: US-staffed BPO and remote staffing provider offering offshore customer service, sales, and back-office teams to growing businesses. Comparable to ManilaPros in offshore CX staffing model, SMB-to-mid-market customer base, and subscription pricing approach.
- SupportNinja: US-headquartered BPO providing outsourced customer support, back-office, and AI-enabled services to ecommerce, SaaS, and fintech clients. Closely comparable to ManilaPros in target market (US ecommerce/SaaS), delivery model (offshore staff), and service scope (customer support with adjacent back-office work).
- ModSquad: Digital-first CX outsourcing firm providing customer support, content moderation, and trust & safety services to internet and ecommerce companies. Comparable to ManilaPros in customer type (digital-native brands), omnichannel CX focus, and global delivery footprint.
- Arise (now NexRep): Contact center platform connecting brands with a distributed network of home-based customer service agents. Comparable to ManilaPros in delivering flexible, outsourced customer support capacity to brands, though Arise uses a marketplace model rather than dedicated FTAs.
Broad incumbents
- Concentrix: Global Fortune 500 BPO delivering customer experience, digital, and back-office services at massive scale across industries. Overlaps with ManilaPros in providing outsourced CX to retail and ecommerce, but operates at enterprise scale with a far broader portfolio and global delivery footprint.
- Teleperformance: World's largest customer experience BPO with hundreds of thousands of agents across 90+ countries. Overlaps with ManilaPros in outsourced omnichannel customer support for digital and ecommerce clients, but competes broadly across all major verticals and account sizes.
- TTEC (TeleTech): Large global CX and digital BPO serving enterprise clients in healthcare, financial services, retail, and ecommerce. Comparable to ManilaPros in retail/ecommerce customer support capability, but at enterprise scale with proprietary technology and digital transformation offerings.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
ManilaPros social profiles
Digital presenceManilaPros compliance and trust
Trust signalCompliance2 records
ManilaPros financial estimates
Financial estimateRevenue estimate
Valuation estimate
ManilaPros leadership team
Management profileNumber of profiles
ManilaPros funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ManilaPros M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ManilaPros
What does ManilaPros do?
ManilaPros provides dedicated, full-time Filipino customer care teams to US-based ecommerce retailers on a flat monthly subscription basis ($1,450–$1,850 per agent). Services include multichannel customer support (email, chat, phone, social media), digital marketing, graphic design, PIM/SKU creation, and Shopify development, all delivered by pre-vetted, bachelor's-degree-holding agents trained on retail tools such as Zendesk, Gorgias, Shopify, and Klaviyo. Each client is assigned a dedicated account manager, receives free setup and training, daily performance trackers, and is covered by a 14-day money-back guarantee.
Is ManilaPros a public or private company?
ManilaPros is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ManilaPros founded?
ManilaPros was founded in -1. It employs 1 to 10 people.
Where is ManilaPros based?
ManilaPros is headquartered in Manila, Philippines, in the Asia region.
How does ManilaPros make money?
Two revenue lines are on record. Subscription - Standard Plan is the primary driver. The others are subscription - Premium Plan.
Who are ManilaPros's main competitors?
Direct peers on record are MyOutDesk, Boldly, Helpware, 1840 & Company, SupportNinja, ModSquad and Arise (now NexRep). Broad incumbents are Concentrix, Teleperformance and TTEC (TeleTech).
Does ManilaPros have an API?
No public API is recorded for ManilaPros.
What industry is ManilaPros in?
ManilaPros's product category is Customer Support BPO / Ecommerce Outsourcing. Its primary akta.pro industry code is BPAAABAC, Billing, Payments & Subscription Support. Its NAICS code is 561422.