What Master Support does

Master Support is a Brazilian IT infrastructure and monitoring services company founded in 2016 in Belém, Pará, and operating as part of Grupo Vibe alongside Vibe Tecnologia and DNX Brasil. The company delivers professional services and managed monitoring built around a portfolio of certified third-party platforms rather than proprietary software: BMC Control-M Digital Business Automation for workflow orchestration and job scheduling, BMC Client Management and Discovery for endpoint and asset visibility, Zabbix and Grafana for infrastructure and performance monitoring, Oracle database consulting (migration, high availability, business continuity), and VMware virtualization consulting. It also operates a multi-tier Network Operations Center (N1–N3 support) and offers customized training programs aligned to ITIL, COBIT, and Lean IT frameworks, with MPS-SV Level F certification underpinning service management processes.

The company's revenue model is anchored in professional services (implementation, consulting, migration, training) and managed services (continuous monitoring via NOC), with quote-based enterprise pricing and no publicly disclosed price points. Go-to-market is direct enterprise field sales supplemented by event-driven demand generation (notably sponsorship of all Zabbix Labs 2025 editions) and community engagement through a Zabbix-focused WhatsApp group. Customers include Brazilian government entities (Banpará, Tribunal de Justiça de Rondônia, Secretaria da Fazenda) and enterprise accounts across telecommunications (Algar Telecom), logistics (Carguero), insurance (Chubb), fintech (Pagol), real estate (Santa Ilha Imóveis), and technology (Hocta). Core technology partnerships are with BMC Software (including the 2019 BMC Innovation Partner Award), Oracle, and Zabbix (first official partner in Northern Brazil).

Master Support is privately held, has no disclosed funding rounds, and reports no public revenue figures. Grupo Vibe holds a Great Place to Work certification through 2027. The company remains regionally concentrated in Northern Brazil with no disclosed international footprint, and its competitive moat is rooted primarily in certified technical talent, vendor partnerships, and MPS-SV process certification rather than proprietary technology.

Name

Master Support

Legal name

Master Support

Website

https://mastersupport.com.br

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Master Support is a Brazilian IT infrastructure and monitoring services firm, founded in 2016 in Belém, Pará, delivering BMC, Zabbix, Oracle, and VMware consulting plus NOC services to government and enterprise clients in Northern Brazil.

Ownership category

akta.pro rank

Product category

IT Infrastructure Managed Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Management Consulting Services (8742), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Server Management, Orchestration & BMC/Remote Admin Systems (HDACABAK)

akta.pro secondary industries

Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• IT infrastructure monitoring
• BMC implementation services
• Workflow orchestration consulting
• Zabbix certified partner
• NOC managed services

Headquarters

HQ city

Belém

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Professional Services and Consulting: Implementation, consulting, and project services for BMC solutions (Control-M, Client Management, Discovery), Oracle databases, VMware virtualization, and IT infrastructure. Includes customization and training services.
2. Monitoring Services: Continuous IT infrastructure monitoring services using Zabbix, Grafana, and other tools. NOC services with multi-level support (N1, N2, N3) for incident management.
3. Customized Training: Customized training programs for tools like Zabbix, Control-M, and other IT solutions. Includes certification preparation and skills development.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Master Support provides IT infrastructure implementation, consulting, and managed monitoring services for enterprise and government clients in Brazil. Its core offerings include BMC Control-M workflow orchestration, Zabbix and Grafana monitoring, Oracle database consulting, VMware virtualization, multi-tier NOC operations, and customized training programs. The company is a certified BMC implementation partner and the first official Zabbix partner in Northern Brazil.

Product overview

Master Support is a technology consulting company offering IT infrastructure, monitoring, and automation services. The core offering centers on BMC Control-M Digital Business Automation for workflow orchestration and job scheduling, complemented by specialized modules for endpoint management (BMC Client Management), infrastructure discovery (BMC Discovery), and monitoring tools (Zabbix and Grafana). Additional services include Oracle database consulting, VMware virtualization, NOC (Network Operations Center) services, ITIL-based service management with MPS-SV certification, and Zabbix training. The company operates as part of Grupo Vibe and specializes in serving government and enterprise clients in Brazil.

Differentiator

Problem solved

Functional benefit

Products and services

• BMC Control-M Implementation Services Implementation and consulting services for BMC Control-M Digital Business Automation, providing workflow orchestration, job scheduling, and digital business automation across hybrid and multi-cloud environments for enterprise clients.
• Zabbix Monitoring Services Enterprise monitoring platform services specialized in infrastructure and service availability monitoring, delivered by Zabbix Professional and Specialist certified experts. Enables verification of resource availability and performance with automated recovery actions.
• NOC - Network Operations Center Services Network Operations Center service with specialized professionals at multiple complexity levels (N1, N2, N3), from basic incident identification and management to advanced escalation support for 24/7 monitoring.
• Oracle Database Consulting Oracle database consulting including cloud migration, high availability solutions, and business continuity planning, delivered by certified professionals experienced in critical environment monitoring and problem diagnostics.
• VMware Virtualization Consulting Virtualization platform consulting with certified VMware professionals providing specialized support at all virtualization levels, enabling multiple operating systems to run simultaneously in isolated environments.
• Customized Zabbix Training Customized Zabbix training services delivered by certified Zabbix professionals for organizations, including specialized training programs for clients such as Banpará bank.
• BMC Client Management Services Endpoint management solution implementation that optimizes service management, automates operations, and reduces costs for IT assets through comprehensive device management capabilities.
• ITIL Service Management Consulting IT service management framework consulting based on ITIL, COBIT, and Lean IT best practices, supported by MPS for Services (MPS-SV) Level F certification for evaluating and improving IT service processes.

Quantifiable outcome

• Up to 100% IT infrastructure monitoring capability with proactive problem prevention
• +2 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core.

• BMC SoftwarecoreTechnology or IntegrationMaster Support is a certified BMC implementation partner with expertise in Control-M Digital Business Automation, Client Management, and Discovery solutions. The partnership was recognized with the BMC Innovation Partner Award in 2019. The company specializes in BMC solution implementation, resource allocation, updates/migration, training, capacity planning, and workflow optimization.
• OraclecoreTechnology or IntegrationMaster Support specializes in Oracle database consulting and cloud projects, including migration, high availability solutions, and business continuity. The company offers certified professionals with extensive experience in Oracle environments.
• ZabbixcoreTechnology or IntegrationMaster Support is the first official Zabbix partner in Northern Brazil. The company has Zabbix Professional and Zabbix Specialist certifications and sponsors all Zabbix Labs 2025 editions, including the Belém event. They maintain an active Zabbix community on WhatsApp.
• Grupo VibecoreStrategic or Co-development PartnerMaster Support is part of Grupo Vibe, which includes Vibe Tecnologia, Master Support, and DNX Brasil. Grupo Vibe is focused on developing innovative solutions and simplifying them to ensure excellent performance and results for clients.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• CI&T: Brazilian-born global IT and digital transformation services firm. Comparable as a Brazilian IT consulting and managed services competitor serving enterprise customers with technology modernization engagements.
• Logicalis: Global IT solutions and managed services provider with strong presence in Brazil, focused on data center, networking, cloud, and managed services. Directly comparable as an IT infrastructure and managed services provider serving enterprise and government accounts.
• Compasso UOL: Brazilian IT consulting and digital transformation firm offering managed services and infrastructure modernization. Comparable as a Brazilian IT consulting peer with similar enterprise and government client focus.
• Cipher: Brazilian IT managed services and cybersecurity provider, part of Prosegur group. Comparable as a managed services and infrastructure provider in Brazil serving enterprise and government clients.
• Stefanini: One of the largest Brazilian IT services and consulting firms offering managed services, infrastructure modernization, and digital transformation. Directly comparable to Master Support as a national-scale IT consulting and managed services competitor with overlapping enterprise and government clients.
• NAVA: Brazilian IT services company specializing in infrastructure, cloud, and managed services for enterprise clients. Comparable as a peer in Brazilian IT infrastructure and managed services.

Broad incumbents

• TOTVS: Brazil's largest enterprise software and technology company, offering ERP, cloud, and IT services. Comparable as a broad incumbent in the Brazilian enterprise IT market with overlapping managed services and infrastructure offerings.
• NTT Data Brasil: Global IT services firm with significant operations in Brazil, providing consulting, application services, and infrastructure managed services. Comparable as a broad incumbent offering infrastructure and managed services to Brazilian enterprises.

Regional players

• Prime IT: IT consulting and managed services firm with Portuguese and Brazilian operations focused on infrastructure, cloud, and managed services. Comparable in service portfolio though primarily Portugal-based rather than competing directly in Northern Brazil.

Emerging players

• Zabbix integrators in Brazil (e.g., Unirede, MetricIT): Brazilian Zabbix-focused monitoring integrators offering similar NOC and observability services. Comparable as emerging monitoring specialists competing for similar enterprise monitoring engagements.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/master-support
• Instagraminstagram.com/mastersupport.gv

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Master Support