MedExpress Drugstore

What MedExpress Drugstore does

MedExpress Drugstore, operated by Medford Rx Solutions Inc., is a Philippines-based pharmacy retailer and delivery operator headquartered in Quezon City. The company runs 15 branches in Metro Manila plus additional branches across 17+ provinces covering Luzon, Visayas, and Mindanao, and offers online ordering through medexpress.com.ph with real-time, branch-level inventory visibility for both delivery and pickup. Its e-commerce platform supports Viber, regional phone hotlines, email, and SMS touchpoints, with same-day delivery within four hours in covered areas and 24–48 hour courier delivery elsewhere, subject to a Php 250 minimum order.

The company's product portfolio centers on an integrated pharmacy ecosystem: prescription and OTC medicines, medical supplies and DCP products sold through physical and digital channels; Professional Pharmacy Services — licensed pharmacist counseling, individual patient medication history tracking for drug-interaction prevention, and an automated medication compliance monitoring program with pharmacist follow-up; and a B2B Pharmacy Management Services module providing POS, inventory, and operational support to hospitals and corporate institutions. Proprietary technology includes location-aware real-time inventory and longitudinal patient medication records, but no disclosed AI/ML capabilities.

Revenue is generated through two streams: retail medicine sales on a transactional, per-unit basis (with VAT-inclusive pricing in Philippine pesos and SC/PWD discounts honored), and managed-services fees from B2B pharmacy management contracts with hospitals and corporate accounts. Customer segments include individual consumers and chronic-disease patients (primary), hospital outpatient pharmacy customers served via ~12 marquee hospital partnerships (e.g., St. Luke's, Makati Medical Center, Chong Hua), and B2B institutional clients such as Landers and Intellicare. The company self-positions as the No. 1 Hospital Outpatient Pharmacy and the First Delivery Service Drugstore in the Philippines.

Name

MedExpress Drugstore

Legal name

Medford Rx Solutions Inc.

Website

https://medexpress.com.ph

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

MedExpress Drugstore is a Philippine pharmacy retailer and delivery operator (Medford Rx Solutions Inc.) running 15+ Metro Manila branches and a nationwide online ordering and delivery platform, serving retail consumers, hospital outpatient patients, and B2B institutional clients with pharmacist-led medication services.

Ownership category

akta.pro rank

Product category

Retail Pharmacy

NAICS

Pharmacies and Drug Retailers (456110), Pharmacies and Drug Retailers (45611), Drugs and Druggists' Sundries Merchant Wholesalers (42421)

SIC

Retail-Drug Stores And Proprietary Stores (5912), Wholesale-Drugs, Proprietaries & Druggists' Sundries (5122)

akta.pro primary industry

Mail-Order & Home Delivery Pharmacies (HLAFALAD)

akta.pro secondary industries

Pharmacy & Health Essentials Delivery (CRAFAFAI), Medication Inventory, Procurement & Supply Chain (Pharmacy) (HLACAKAI), Medication Reconciliation & Transitions-of-Care Pharmacy Services (HLAFALAK)

Keywords

• Retail pharmacy services
• Online medicine delivery
• Hospital outpatient pharmacy
• Medication compliance management
• Pharmacy management services

Headquarters

HQ city

Quezon City

HQ country

Philippines

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Retail Medicine Sales: MedExpress generates revenue through direct retail sales of prescription medicines, over-the-counter medicines, medical supplies/devices, and DCP medicines. Customers purchase through online ordering (delivery or pickup) or at physical branches. Revenue is transaction-based with unit pricing per product.
2. Pharmacy Management Services: B2B services provided to hospitals and corporate institutions for managing their pharmacy operations. Includes POS system management, branch inventory management, and operational efficiency optimization. This is a service revenue stream from enterprise clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

MedExpress operates a multi-channel retail pharmacy business selling prescription and over-the-counter medicines, medical supplies, and DCP medicines through its e-commerce website and physical branches across the Philippines. Customers can order online for home delivery (same-day or 24-48 hours) or in-store pickup, with real-time inventory shown per delivery location or pickup branch. The company also delivers the proprietary Professional Pharmacy Services — medication counseling by licensed pharmacists, individual patient medication history to prevent drug interactions, and a medication compliance monitoring program for maintenance medications.

Product overview

MedExpress Drugstore operates as an integrated pharmacy ecosystem combining a digital online pharmacy platform with physical retail operations. The core offering comprises an online ordering system for medicines (OTC, prescription, medical supplies, DCP medicines) with branch-specific inventory, a same-day/next-day delivery service, and the unique Professional Pharmacy Services including medication counseling, patient medication history, and compliance monitoring. An additional B2B Pharmacy Management Services module serves institutional partners. Products include branded pharmaceutical items such as Ascorbic Acid, Biogesic, Bioflu, Centrum Advance, Conzace, and Neozep Forte.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Pharmacy Platform
• Medicine Delivery Service
• Pick-Up Service
• Professional Pharmacy Services
• Pharmacy Management Services

Quantifiable outcome

• Delivery within 24-48 hours from order confirmation
• +3 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

17 partnerships are on record, tiered minor and core.

• PLDTminorOthersTelecommunications partner, logo appears in About Us partner section
• San Miguel Corporation (SMC)minorOthersCorporate partner, logo appears in About Us partner section
• NestleminorOthersCorporate partner/supplier, logo appears in About Us partner section
• LandersminorOthersRetail corporate partner, logo appears in About Us partner section
• IntellicareminorStrategic or Co-development PartnerHealthcare benefits/insurance partner that may involve integration for customer transactions
• NovartisminorStrategic or Co-development PartnerPharmaceutical partner/supplier, logo appears in About Us partner section
• Manila Medical Center (MMC)coreStrategic or Co-development PartnerHospital outpatient pharmacy partner - MedExpress operates outpatient pharmacy in this hospital
• St. Luke's Medical Center (SLQ)coreStrategic or Co-development PartnerHospital outpatient pharmacy partner - MedExpress operates outpatient pharmacy in this hospital
• Chong Hua Hospital (CGH)coreStrategic or Co-development PartnerHospital outpatient pharmacy partner - MedExpress operates outpatient pharmacy in this hospital
• Chong Hua Mandaue (CMO)coreStrategic or Co-development PartnerHospital outpatient pharmacy partner - MedExpress operates outpatient pharmacy in this hospital
• Makati Medical CentercoreStrategic or Co-development PartnerHospital outpatient pharmacy partner - MedExpress operates outpatient pharmacy in this hospital
• Far Eastern University Hospital (FEU)coreStrategic or Co-development PartnerHospital outpatient pharmacy partner - MedExpress operates outpatient pharmacy in this hospital
• De La Salle University Medical Center (DLS)coreStrategic or Co-development PartnerHospital outpatient pharmacy partner - MedExpress operates outpatient pharmacy in this hospital
• Cebu Doctors' University Hospital (CDU)coreStrategic or Co-development PartnerHospital outpatient pharmacy partner - MedExpress operates outpatient pharmacy in this hospital
• Davao Doctors Hospital (DDH)coreStrategic or Co-development PartnerHospital outpatient pharmacy partner - MedExpress operates outpatient pharmacy in this hospital
• Cagayan de Oro Hospital (CDO)coreStrategic or Co-development PartnerHospital outpatient pharmacy partner - MedExpress operates outpatient pharmacy in this hospital
• Partner Logistics/Courier CompaniesminorChannel Partner/ Reseller/ DistributorLogistics partners used for delivery to areas outside MedExpress's own delivery coverage. Delivery fee is passed on by partner logistics company on per kilometer basis.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• The Generics Pharmacy: Largest Filipino retail generics pharmacy chain by branch count. Comparable in selling prescription, OTC, and health products to retail consumers across the Philippines at value prices.
• Rose Pharmacy: Visayas/Mindanao-rooted retail pharmacy chain in the Philippines operating branches and online ordering. Direct competitor in retail prescription and OTC medicines with overlapping geographies.
• Southstar Drug: Philippine retail drugstore chain with nationwide branches. Closely comparable to MedExpress on business model (drug retail) and customer base (general consumers), though with less developed delivery and e-commerce offering.

Emerging players

• MedGrocer: Philippine online medicine delivery startup, focusing on direct-to-consumer pharmacy delivery. Comparable to MedExpress in the digital pharmacy and home-delivery model but without MedExpress's extensive physical branch network and hospital partnerships.
• HealthNow: Philippine on-demand medicine delivery and teleconsultation platform. Comparable to MedExpress as an emerging digital pharmacy player in the same market, though smaller and without hospital pharmacy partnerships.

Broad incumbents

• Mercury Drug: Philippines' dominant retail drugstore chain with 1,200+ branches nationwide. Comparable as the primary incumbent MedExpress competes with in the same pharmacy retail category, though Mercury Drug has vastly larger scale and historically limited delivery focus.
• Watsons Philippines: Major health and beauty retail chain in the Philippines, part of the A.S. Watson Group. Overlaps with MedExpress in retail pharmacy/health products, though it is more generalist with stronger focus on personal care.

Others

• Intellicare (Asian Life): Major Philippine HMO/health benefits provider, listed as a MedExpress enterprise partner. Adjacent ecosystem player that integrates with pharmacy networks for reimbursement and benefits fulfillment, comparable on the B2B pharmacy economics side.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MedExpressDrugstore
• Instagraminstagram.com/medexpressdrugstore
• YouTubeyoutube.com/channel/UCjSjJmcXKVJeLwQ2MkRxz0g
• LinkedInlinkedin.com/company/medexpress-drugstore

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MedExpress Drugstore