Medgate Group
Medgate operates Europe's largest doctor-run telemedicine center, delivering 24/7 remote medical consultations across Switzerland, Germany, and the Philippines. The company serves general and chronically ill patients along the full care pathway via its digital health platform and BetterDoc second-opinion service, and is majority-owned by Otto Group.
- Company typePrivate
- Founded2000
- HeadquartersAllschwil, Switzerland
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Medgate Group does
Medgate Holding AG operates Europe's largest telemedicine center run by doctors, founded circa 2000 in Switzerland and majority-owned by the Otto Group of Hamburg. The company delivers remote medical consultations via its integrated digital health platform, accessible to patients 24/7 across Switzerland, Germany, and the Philippines. Clinical services span the full care pathway from prevention and acute medical care through chronic disease management to rehabilitation, supported by over 200 healthcare professionals within a 500+ total headcount.
The core product is the Medgate Telemedicine Platform, which enables video and phone consultations and is operated through country-specific websites (medgate.ch, medgate.de, medgate.ph). The portfolio is augmented by BetterDoc, a wholly-owned subsidiary providing medical second opinion and healthcare navigation services. Underlying technology includes a digital health care system designed for cross-jurisdictional operation, though specific technical architecture details (proprietary models, APIs, integrations) are not publicly disclosed.
Medgate operates a direct-to-consumer go-to-market model, monetizing telemedicine consultations with general patients, chronically ill patients, and B2C healthcare consumers. Pricing specifics are not publicly disclosed; revenue mechanics are described as subscription/recurring. The company is led by CEO Dr. med. Andy Fischer and CFO Lorenz Fitzi as Managing Partners, with a Board of Directors chaired by Dr. Marcus Ackermann. The mission explicitly commits to leveraging data, technology, and artificial intelligence along the care value chain, though no specific AI products are currently disclosed.
Medgate Group firmographics
Firmographics- Name
- Medgate Group
- Legal name
- Medgate Holding AG
- Website
- https://medgate.care
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Medgate operates Europe's largest doctor-run telemedicine center, delivering 24/7 remote medical consultations across Switzerland, Germany, and the Philippines. The company serves general and chronically ill patients along the full care pathway via its digital health platform and BetterDoc second-opinion service, and is majority-owned by Otto Group.
- Ownership category
- akta.pro rank
Medgate Group industry classification
Industry- Product category
- Telemedicine Services
- NAICS
- Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
- akta.pro primary industry
- Primary Care & General Medicine Virtual Care (HLALAAAA)
- akta.pro secondary industries
- Urgent Care & On-Demand Virtual Visits (HLALAAAB), 24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)
Keywords
Where Medgate Group is headquartered
LocationHeadquarters
- HQ city
- Allschwil
- HQ country
- Switzerland
- HQ region
- Europe
Offices3 records
Markets served
Medgate Group business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Telemedicine Services: Revenue generated from providing digital medical consultations and telemedicine services to patients. Services cover the full healthcare pathway including prevention, acute medical care, chronic disease management, and rehabilitation.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Medgate Group product offering
Product offeringCore offering
Medgate operates Europe's largest doctor-led telemedicine center, providing remote medical consultations to patients 24/7 via its digital health platform. Services span the full treatment pathway from prevention and acute care to chronic disease management and rehabilitation, delivered by over 200 healthcare professionals across Switzerland, Germany, and the Philippines.
Product overview
Medgate Group operates as a digital health company offering a unified telemedicine platform that enables remote doctor consultations via video and phone. The core offering is the Medgate Telemedicine Platform, which treats patients along the entire care pathway from prevention through acute care to chronic disease management and rehabilitation. The group also includes BetterDoc, an acquired brand providing medical second opinion and healthcare navigation services. Group companies operate in Switzerland (medgate.ch), Germany (medgate.de), and the Philippines (medgate.ph).
Differentiator
Problem solved
Functional benefit
Brands
- BetterDoc: Healthcare service provider, listed as one of Medgate's group companies.
Products and services
- Medgate Telemedicine Platform
Companies that use Medgate Group
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
Medgate Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Medgate Group partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- BetterDoccoreBetterDoc is listed as one of Medgate's group companies, operating as part of the Medgate Group's portfolio of telemedicine and digital health services.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Medgate Group competitors and assessment
Company assessmentEmerging players
- Ada Health: Germany-based health technology company providing AI-driven symptom assessment and care navigation, often used as front door to telehealth services. Complementary to Medgate's triage-to-treatment pathway and serves overlapping European consumer audiences.
- Babylon Health: UK-headquartered digital health company providing AI-enabled triage alongside virtual consultations with clinicians. Comparable in combining technology and physician-led consultations, though currently in a restructured/limited operational state.
Broad incumbents
- Teladoc Health: Global incumbent in virtual care with broad portfolio including general telehealth, chronic care, and behavioral health. Operates a wider product footprint than Medgate but competes for the same direct-to-consumer and employer virtual-care demand.
- Doctor on Demand (Included Health): US-based incumbent virtual care platform serving consumers, employers, and health plans with 24/7 doctor visits. Comparable in model and 24/7 access positioning, though geographically separate from Medgate.
Direct peers
- Zava: UK/Germany-headquartered online clinic providing asynchronous and synchronous consultations with prescription delivery. Comparable D2C virtual care business operating in Germany, where Medgate also competes.
- Push Doctor: UK-based digital health provider delivering video GP consultations directly to consumers and via NHS partnerships. Comparable D2C doctor-led telemedicine model targeting the same consumer pain points as Medgate.
- Kry (Livi): Sweden-based digital healthcare provider offering app-based video consultations with employed clinicians across multiple European markets. Closely comparable business model — doctor-led, direct-to-consumer telemedicine — and a direct competitive threat in DACH and broader EU.
- Doctolib: France-headquartered digital health platform offering online appointment booking and increasingly teleconsultation across Europe. Directly comparable to Medgate as a consumer-facing virtual care provider operating in overlapping European geographies.
- DocMorris / Teleclinic: Germany-based telemedicine provider offering online doctor consultations and prescription services, owned by DocMorris. Direct head-to-head competitor in the German market where Medgate operates Medgate Germany.
Others
- Otto Group Health (i.e., parent health initiatives): Otto Group, Medgate's majority shareholder, operates broader retail and services businesses including healthcare-adjacent operations. Relevant as parent/investor and distribution channel rather than as a direct clinical peer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Medgate Group social profiles
Digital presenceMedgate Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medgate Group leadership team
Management profileNumber of profiles
Profiles9 records
Medgate Group subsidiaries and ownership
Company hierarchySubsidiaries4 records
Medgate Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medgate Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medgate Group
What does Medgate Group do?
Medgate operates Europe's largest doctor-led telemedicine center, providing remote medical consultations to patients 24/7 via its digital health platform. Services span the full treatment pathway from prevention and acute care to chronic disease management and rehabilitation, delivered by over 200 healthcare professionals across Switzerland, Germany, and the Philippines.
Is Medgate Group a public or private company?
Medgate Group is a private company. It is classified as corporate owned and is currently operating.
When was Medgate Group founded?
Medgate Group was founded in 2000. It employs 11 to 50 people.
Where is Medgate Group based?
Medgate Group is headquartered in Allschwil, Switzerland, in the Europe region.
How does Medgate Group make money?
One revenue line is on record: telemedicine Services.
Who are Medgate Group's main competitors?
Emerging players on record are Ada Health and Babylon Health. Broad incumbents are Teladoc Health and Doctor on Demand (Included Health). Direct peers are Zava, Push Doctor, Kry (Livi), Doctolib and DocMorris / Teleclinic. Otto Group Health (i.e., parent health initiatives) is listed as an others.
Does Medgate Group have an API?
No public API is recorded for Medgate Group.
What industry is Medgate Group in?
Medgate Group's product category is Telemedicine Services. Its primary akta.pro industry code is HLALAAAA, Primary Care & General Medicine Virtual Care, with a secondary code of HLALAAAB, Urgent Care & On-Demand Virtual Visits. Its NAICS code is 62111 and its SIC code is 8011.