What Medicall does

Medicall, legally SARL UNICALL, is a French medical telephone answering and patient communication platform founded in 2001 and headquartered in Vallauris, Sophia Antipolis. The company provides trained medical secretaries who answer inbound calls on behalf of healthcare practitioners (physicians, specialists, physiotherapists, dentists, nurses, osteopaths), handle appointment scheduling, triage emergencies per practitioner instructions, and send SMS reminders. The platform operates on a tiered monthly subscription model — Bronze (pay-per-call usage-based), Silver (100 calls/month included), and Gold (500 calls/month included) — with no minimum commitment, 24-hour activation, and integration with Doctolib, Maiia, and Callibri scheduling systems.

Medicall's product surface extends beyond core call answering into an integrated ecosystem: Helssy, an AI-powered intelligent medical messaging system using RPA and NLP trained on 10+ million historical patient requests; Medicall Studio for personalized pre-answer greetings; FollowDoc for practitioner websites; X-Line for IT/telephony support; and Vital'ACT for healthcare card readers. The company distributes directly to practitioners via a digital self-serve website (bo.medicall.fr) with a free quote form, free phone number, and 100-call trial. Geographic coverage includes France plus Belgium, Switzerland, and Monaco, with stated coverage of 15,000+ healthcare professionals.

The business is bootstrapped and founder-led through a SARL structure with €100,000 share capital, registered at RCS Antibes, with no disclosed external funding or M&A activity. Strategic distribution partnerships include official "Partenaire Privilégié" status with Doctolib (the dominant French booking platform) and MACSF (the leading French health professional insurer). Operational scale metrics include a stated average call answer time under 49 seconds and a Google rating of 4.1/5 from 36 reviews; headcount is approximately 32 with no public revenue disclosure.

Name

Medicall

Legal name

SARL UNICALL

Website

https://medicall.fr

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Medicall is a French medical telephone answering platform serving 15,000+ healthcare professionals across France, Belgium, Switzerland, and Monaco, providing trained medical secretaries, AI-powered messaging (Helssy), and integrated scheduling on tiered monthly subscriptions.

Ownership category

akta.pro rank

Product category

Medical Telephone Answering Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Health Services (8000)

akta.pro primary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

akta.pro secondary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

Keywords

• Medical telephone answering
• Tele-secretariat services
• Healthcare phone reception
• Medical agenda management
• Patient communication platform

Headquarters

HQ city

Vallauris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Monthly Subscription - Bronze Plan: Per-call pricing model with monthly subscription contract. No commitment duration required. Automatic consumption-based billing adjustments.
2. Monthly Subscription - Silver Plan: Monthly subscription including 100 calls per month with no commitment. Suitable for regular usage healthcare practices.
3. Monthly Subscription - Gold Plan: Monthly subscription including 500 calls per month with no commitment. Suitable for high-volume medical practices.
4. SMS Reminder Services: Additional service for appointment reminders sent to patients via SMS at 24h, 48h, or custom delays before appointments.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Medicall provides outsourced medical telephone answering and patient communication services for healthcare professionals, delivering 24/7 call reception by medically trained secretaries, appointment scheduling, patient messaging, and emergency triage. Its proprietary Helssy AI/RPA-powered intelligent messaging system and cloud-based online medical agenda integrate with major French scheduling platforms (Doctolib, Maiia, Callibri). The company sells tiered monthly subscriptions (Bronze/Silver/Gold) with no commitment, plus SMS reminders, personalized greetings, secure digital fax, and complementary IT support and website services.

Product overview

Medicall offers a unified medical teleprocessing platform built around its core telephone secretarial service, supplemented by interconnected modules. The core Télésecrétariat médical and Permanence téléphonique médicale services provide 24/7 phone reception by trained medical secretaries. Key add-on modules include: Helssy (AI-powered intelligent messaging using RPA), Agenda médical en ligne (online scheduling integrated with Doctolib/Maiia/Callibri), Medicall Studio (call customization), FollowDoc (website creation), SMS appointment reminders, and X-Line (IT support). The platform operates on a tiered subscription model (Bronze/Silver/Gold) with no long-term commitment required.

Differentiator

Problem solved

Functional benefit

Brands

• FollowDoc: Online appointment booking and medical website creation service for healthcare professionals
• Medicall Studio
• Helssy
• X-Line

Products and services

• Permanence téléphonique médicale (Medical Telephone Answering) 100% France-based telephone answering platform staffed by trained medical secretaries who answer calls on behalf of healthcare professionals, manage appointments, take messages, filter calls, and handle emergencies in line with practitioner instructions. Available for general practitioners, specialists, physiotherapists, dentists, nurses, and osteopaths.
• Télésecrétariat médical (Medical Teleprocessing / Standard Téléphonique Médical) Telephone secretarial service offered in three subscription tiers: Bronze (pay-per-call), Silver (100 calls/month included), and Gold (500 calls/month included), all on monthly contracts with no commitment duration. Includes personalized greeting, voice messaging, and complete call management.
• Accueil téléphonique (Personalized Phone Reception) Personalized phone reception where medical secretaries greet patients by announcing the doctor's name or practice name; available Monday-Friday 8am-8pm and Saturday 8am-12pm.
• Agenda médical en ligne (Online Medical Agenda) Cloud-based appointment management accessible 24/7 via internet and mobile app (iPhone/Android/tablet) with real-time appointment tracking, automatic reminders, and synchronization with Doctolib, Maiia, and Callibri scheduling platforms.
• Helssy (Intelligent Medical Messaging) AI-powered secure medical messaging system using RPA and artificial intelligence to process patient requests, formulate responses in compliance with practitioner instructions, and adapt to specialty-specific workflows. Designed for healthcare professionals seeking secure and customizable patient communication.
• Medicall Studio (Personalized Pre-answer Greeting) Self-service customization platform letting practitioners choose personalized pre-answer music and announcement text played before medical secretaries pick up calls.
• SMS Appointment Reminder Service Automated SMS reminder service sending appointment notifications to patients at configurable delays (24h, 48h, or custom), with options to target all patients, new patients only, or existing patients.
• FollowDoc (Medical Practice Websites) Website creation service for healthcare professionals providing dedicated web pages optimized for Google SEO where patients can view practitioner profiles and book appointments directly, independent of the practice's existing appointment booking provider.
• X-Line (IT & Telephony Assistance) IT and telephony assistance service providing certified engineers for hardware purchasing, maintenance, and troubleshooting for Medicall clients at preferential rates.
• Vital Card Readers (Lecteurs de Carte Vitale) Supply of healthcare card readers (SET-2, ICT250, Vital'ACT-3S, VEHIS) for reading Vital Cards, processing electronic healthcare claims (FSE), and bank card payments in medical practices.

Quantifiable outcome

• Average call answer time: less than 49 seconds
• +3 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MACSFcoreGTM or Marketing PartnerMACSF is the leading health professional insurer in France. Medicall has been a preferred partner for several years, providing dedicated telephone answering services for MACSF-insured healthcare professionals. The partnership provides exclusive access to MACSF's client base of healthcare professionals.
• DoctolibcoreGTM or Marketing PartnerOfficial preferred partner (Partenaire Privilégié) status with Doctolib, the leading online appointment booking platform in France. The partnership enables integration with Doctolib scheduling systems and joint marketing to healthcare professionals.
• Institut Pasteur de LilleminorStrategic or Co-development PartnerMedicall was commissioned by Institut Pasteur de Lille for their Thérapide clinical trial, providing specialized telephone answering services for the research study.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Doctolib: Dominant French online appointment-booking and patient-management platform that is both a Medicall preferred partner and a potential horizontal competitor. Comparable because Doctolib increasingly bundles patient communication, messaging, and teleconsultation features that overlap with parts of Medicall's roadmap.
• Qare (Doctolib teleconsultation): Major French teleconsultation platform (acquired by Doctolib) serving patients and practitioners with virtual care workflows. Comparable as a broader telehealth incumbent whose growth could either absorb or threaten medical telephone answering demand.
• Maiia (Cegedim): French appointment-booking and practice-management platform owned by Cegedim, integrated with Medicall's online agenda. Comparable as an incumbent scheduling/communications stack that competes for the same healthcare practitioner wallet share.

Direct peers

• Medaxis: French tele-secretariat provider offering medical telephone answering, appointment management, and patient call handling for healthcare professionals. Directly comparable to Medicall on product scope, target persona, and France-only go-to-market.
• Efficience (medical teleprocessing): France-based medical teleprocessing/tele-secretariat company providing call answering and appointment scheduling for physicians. Same niche, same target customer (independent practitioners), same subscription-based revenue model.
• Calmedica: French medical telephone answering and tele-secretariat service serving independent practitioners and clinics. Closest direct competitor to Medicall in the French medical call-center category, with overlapping customer base (GPs, specialists, dentists) and similar per-call subscription pricing model.

Emerging players

• Medaviz: French telehealth and secure messaging platform offering teleconsultation and asynchronous communication between practitioners and patients. Comparable as an emerging channel for the same practitioner-patient interactions Medicall handles by phone, with potential convergence.
• Callibri: Mobile practice-management and patient-communication app already integrated with Medicall's agenda. Comparable as an emerging patient-engagement platform targeting the same practitioner persona with overlapping communication features.

Regional players

• Smith.ai: North American 24/7 virtual receptionist and live-chat service with a dedicated healthcare-practices offering. Comparable on the hybrid human + AI call-answering model and on serving independent practitioners with intake, scheduling, and after-hours coverage.
• Ruby Receptionists: US-based virtual receptionist / phone-answering service for SMBs including healthcare practices. Comparable business model (human-staffed, per-call or subscription answering) serving US independent practitioners, providing an international analog for Medicall's category economics.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/medicallfrance

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medicall